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The differences between operations specialists and service specialists can be seen in a few details. Each job has different responsibilities and duties. Additionally, an operations specialist has an average salary of $54,752, which is higher than the $44,150 average annual salary of a service specialist.
The top three skills for an operations specialist include customer service, logistics and basic math. The most important skills for a service specialist are patients, social work, and criminal justice.
| Operations Specialist | Service Specialist | |
| Yearly salary | $54,752 | $44,150 |
| Hourly rate | $26.32 | $21.23 |
| Growth rate | 10% | -4% |
| Number of jobs | 109,181 | 207,020 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 53% |
| Average age | 44 | 40 |
| Years of experience | - | 12 |
An operations specialist is responsible for optimizing the business' daily operations, ensuring smooth process flow to provide the best services to clients. Operations specialists' duties include analyzing business procedures, identifying opportunities for business improvement, tracking the department's metrics and activities, providing assistance to colleagues, suggesting strategies for operations efficiency, and managing customer's inquiries and complaints. An operations specialist must be an excellent team player and detail-oriented, as well as proven time-management and decision-making skills to meet clients' needs and support the business' objectives.
A service specialist is responsible for assisting customers with their inquiries and concerns about the services offered by the organization. Service specialists' duties include responding to customers' requests, updating customers of promotional offers and new services, escalating high-level concerns to the appropriate department, and keeping accurate records of clients' issues and resolutions. Service specialists are also in charge of preparing customer surveys to rate their satisfaction and identifying opportunities for service improvement. A service specialist must display excellent customer service and communication skills to address clients' concerns efficiently and accurately.
Operations specialists and service specialists have different pay scales, as shown below.
| Operations Specialist | Service Specialist | |
| Average salary | $54,752 | $44,150 |
| Salary range | Between $35,000 And $85,000 | Between $27,000 And $71,000 |
| Highest paying City | Washington, DC | Boston, MA |
| Highest paying state | Rhode Island | Massachusetts |
| Best paying company | Coatue Management | Ropes & Gray |
| Best paying industry | Government | Technology |
There are a few differences between an operations specialist and a service specialist in terms of educational background:
| Operations Specialist | Service Specialist | |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | Western Carolina University | - |
Here are the differences between operations specialists' and service specialists' demographics:
| Operations Specialist | Service Specialist | |
| Average age | 44 | 40 |
| Gender ratio | Male, 50.6% Female, 49.4% | Male, 40.1% Female, 59.9% |
| Race ratio | Black or African American, 6.4% Unknown, 4.6% Hispanic or Latino, 9.4% Asian, 8.8% White, 70.4% American Indian and Alaska Native, 0.4% | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 7% |