Order specialist vs customer services coordinator

The differences between order specialists and customer services coordinators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an order specialist, becoming a customer services coordinator takes usually requires 6-12 months. Additionally, a customer services coordinator has an average salary of $35,520, which is higher than the $35,107 average annual salary of an order specialist.

The top three skills for an order specialist include order entry, purchase orders and data entry. The most important skills for a customer services coordinator are data entry, work ethic, and logistics.

Order specialist vs customer services coordinator overview

	Order Specialist	Customer Services Coordinator
Yearly salary	$35,107	$35,520
Hourly rate	$16.88	$17.08
Growth rate	-	-4%
Number of jobs	193,329	246,525
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 47%
Average age	43	40
Years of experience	2	12

What does an order specialist do?

The job of an order specialist is to fulfill all special orders and installation projects on time. You will proactively contact customers to inform them about the status of the installation and the preparation for the installment. Other duties that you will likely perform include handling inquiries and concerns from customers, communicating with service providers and vendors to establish shipment and date of installation, and working closely with cross-functional teams, such as logistics and direct imports.

What does a customer services coordinator do?

A customer service coordinator ensures that the company will have a top-level customer service. Thus, they work to maintain the positive image, brand, and prestige of the company. The customer service coordinator supervises a team of customer service representatives and makes sure that the team follows the policies and procedures of the company. The coordinator is also responsible for offering excellent customer service, handling customer complaints, conducting quality assurance surveys, and reporting their findings. Candidates must have relevant experience to relate jobs, excellent communication skills, and exemplary management skills.

Order specialist vs customer services coordinator salary

Order specialists and customer services coordinators have different pay scales, as shown below.

	Order Specialist	Customer Services Coordinator
Average salary	$35,107	$35,520
Salary range	Between $26,000 And $46,000	Between $27,000 And $45,000
Highest paying City	Cranston, RI	Richmond, CA
Highest paying state	New Hampshire	Massachusetts
Best paying company	Chemonics	Stanford University
Best paying industry	Health Care	Finance

Differences between order specialist and customer services coordinator education

There are a few differences between an order specialist and a customer services coordinator in terms of educational background:

	Order Specialist	Customer Services Coordinator
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 47%
Most common major	Business	Business
Most common college	-	-

Order specialist vs customer services coordinator demographics

Here are the differences between order specialists' and customer services coordinators' demographics:

	Order Specialist	Customer Services Coordinator
Average age	43	40
Gender ratio	Male, 34.8% Female, 65.2%	Male, 25.3% Female, 74.7%
Race ratio	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%	Black or African American, 11.2% Unknown, 5.2% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between order specialist and customer services coordinator duties and responsibilities

Order specialist example responsibilities.

Manage escalations and expedites process in support of shorten interval requests.
Provide information to prospective clients regarding ADP's products and services.
Work with clients, sales staff and service department to ensure a smooth transition to ADP services.
Collaborate with cross-functional teams, including logistics, direct imports, global sourcing, and transportation to provide accurate product distribution.
Coordinate with provisioning for lease facilities and number portability.
Provide provisioning support/work order management and guidance to clients VOIP customers.

Customer services coordinator example responsibilities.

Manage POS terminal and schedule salon appointments while collecting and managing information efficiently and accurately.
Manage cleanliness and organization of work area and equipment.
Coordinate production logistics in support of customer service for an industry leader of state-of-the-art production facility in printing and marketing communications.
Select to test and troubleshoot new CRM system.
Assist with internal CRM system issues, and stick orders.
Assist customer in learning windows, internet and various utilities.

Order specialist vs customer services coordinator skills

Common order specialist skills

Order Entry, 15%
Purchase Orders, 11%
Data Entry, 10%
Logistics, 8%
Customer Orders, 7%
Troubleshoot, 3%

Common customer services coordinator skills

Data Entry, 9%
Work Ethic, 7%
Logistics, 6%
Customer Service, 6%
Purchase Orders, 5%
Order Entry, 4%

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Order Specialist
Order Specialist vs Customer Services Coordinator

Updated January 8, 2025

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