Order takers supervisor vs contact center supervisor

The differences between order takers supervisors and contact center supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an order takers supervisor and a contact center supervisor. Additionally, a contact center supervisor has an average salary of $42,217, which is higher than the $36,672 average annual salary of an order takers supervisor.

The top three skills for an order takers supervisor include identify solutions, customer service and . The most important skills for a contact center supervisor are patients, corrective action, and direct reports.

Order takers supervisor vs contact center supervisor overview

	Order Takers Supervisor	Contact Center Supervisor
Yearly salary	$36,672	$42,217
Hourly rate	$17.63	$20.30
Growth rate	-	-
Number of jobs	33,451	76,165
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 43%
Average age	47	47
Years of experience	6	6

Order takers supervisor vs contact center supervisor salary

Order takers supervisors and contact center supervisors have different pay scales, as shown below.

	Order Takers Supervisor	Contact Center Supervisor
Average salary	$36,672	$42,217
Salary range	Between $24,000 And $55,000	Between $24,000 And $73,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between order takers supervisor and contact center supervisor education

There are a few differences between an order takers supervisor and a contact center supervisor in terms of educational background:

	Order Takers Supervisor	Contact Center Supervisor
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 43%
Most common major	Business	Business
Most common college	Pennsylvania State University	California State University - Bakersfield

Order takers supervisor vs contact center supervisor demographics

Here are the differences between order takers supervisors' and contact center supervisors' demographics:

	Order Takers Supervisor	Contact Center Supervisor
Average age	47	47
Gender ratio	Male, 36.0% Female, 64.0%	Male, 58.8% Female, 41.2%
Race ratio	Black or African American, 8.1% Unknown, 4.6% Hispanic or Latino, 12.9% Asian, 4.5% White, 69.3% American Indian and Alaska Native, 0.6%	Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.3% White, 59.7% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between order takers supervisor and contact center supervisor duties and responsibilities

Order takers supervisor example responsibilities.

Operate cash register and process customer orders/prepare food/maintained cleanliness in the restaurant
Process DirecTV orders for new customers!

Contact center supervisor example responsibilities.

Lead the development and implementation of an automate shipping and billing system for the division using an MVS database.
Lead comprehensive training for each new volunteer or court-mandate worker regarding OSHA regulations and warehouse procedure.
Implement ITIL processes which dramatically improve MTTR/MTRS.
Assist with quality control reports and SQL data extractions.
Provide UNIX and NT server maintenance for multiple financial institutions.
Provide administrative support to contact center manager, training director and QA analyst.

Order takers supervisor vs contact center supervisor skills

Common order takers supervisor skills

Identify Solutions, 77%
Customer Service, 23%

Common contact center supervisor skills

Patients, 15%
Corrective Action, 9%
Direct Reports, 6%
Direct Supervision, 5%
Emergency Situations, 4%
Patient Care, 4%

Order Takers Supervisor vs. similar jobs

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Office and Administrative Industry
Order Takers Supervisor
Order Takers Supervisor vs Contact Center Supervisor

Updated January 8, 2025

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