Patient access representative jobs in Erie, PA

This job completes one or more of the following processes (scheduling, pre-registration, financial clearance, authorization and referral validation and pre-serviceability estimations and collections) within Patient Access and creates the first impression of AHN's services to patients and families and other external customers. Articulates information in a manner that patients, guarantors and family members understand so they know what to expect and understand their financial responsibilities. Assumes clinical and financial risk of the organization when collecting and documenting information on behalf of the patient. Trains and assists other team members as necessary. ESSENTIAL RESPONSIBILITIES: + Conducts scheduling, and preregistration functions, validates patient demographic data, identifies and verifies medical benefits, accurate plan code and COB order. Obtains limited clinical data based on service required. Corrects and updates all necessary data to assure timely, accurate bill submission. (20%) + Verifies insurance information through payor contacts via telephone, online resources, or electronic verification system. Identifies payor authorization/referral requirements. Provides appropriate documentation and follow up to physician offices, case management department, and payors regarding authorization/referral deficiencies. (20%) + Identifies all patient financial responsibilities, calculates estimates, collects liabilities and post payment transactions as appropriate in the ADT system and performs daily reconciliation. Identifies self-pay and complex liability calculations and escalates account to Financial Counselors as appropriate. (20%) + Delivers positive patient experience. Cooperates with and maintains excellent working relationships with patients, AHN leadership and staff, physician offices and designated external agencies or vendors. Performs any written or verbal communication necessary to exchange information with designated contacts and promote working relationships. (10%) + Maintains focus on attaining productivity standards, recommending innovative approaches for enhancing performance and productivity when appropriate. (10%) + Adheres to AHN organizational policies and procedures for relevant location and job scope. Completes and/or attends mandatory training and education sessions within approved organizational guidelines and timeframes. (10%) + Communicates team barriers, process flow or productivity issues to team lead. Assists team members with operational support and training. Assists in resolving patient issues requiring additional oversight in a concise and informative manner as required. (10%) + Performs other duties as assigned or required. QUALIFICATIONS: Minimum + High school diploma or GED; or one - three months related experience and/or training; or equivalent combination of education and experience. + Two previous years of related experience, preferably within a medical setting, financial servicessetting, and/or a demanding customer service environment + Experience operating a PC and using software applications Preferred + Certification with Healthcare Financial Management Association or Certified Revenue Cycle Representative. + Call/Service Center experience. **_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._ **_Compliance Requirement_** _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._ _As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy._ _Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._ Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at ***************************** California Consumer Privacy Act Employees, Contractors, and Applicants Notice Req ID: J272606

Are you a dedicated professional interested in building a rewarding career? Are you interested in a call center position that offers terrific benefits, opportunities to grow, and an excellent work-life balance and the ability to work from home post training? Then you may be the perfect fit for our Scheduling Services Scheduling Specialist, Associate role! This role is based out of Erie at our East Bayfront location. In this role, you will serve as the first line of contact for the patient. The Scheduling Specialist, Associate acts as an advocate for patients by providing guidance, interpretation, and education on scheduling. They provide details regarding their appointment, including directions, and required preparation. They also review, verify, and enter the patients' demographic and insurance information. We also offer a monthly incentive program, which is based off performance and 3 months of employment. If you are enthusiastic about assisting others in a customer service role and think you are up for the challenge, apply today! Purpose: Under the general direction of the Supervisor, Scheduling Services, the Scheduling Specialist Associate, Scheduling Services will ensure a World Class, patient-centric experience of Service Excellence through every interaction with UPMC Scheduling Services. This patient-centric experience will align with not only the Scheduling Services Mission & Vision but the UPMC Core Values, creating an Industry Leading patient experience during each and every interaction. The Scheduling Specialist Associate, Scheduling Services will perform all aspects of scheduling duties across the UPMC Scheduling Center by serving as an advocate for UPMC patients, providing guidance, interpretation, and education on scheduling, registration and various patient related inquiries. The Scheduling Specialist Associate, Scheduling Services is responsible for efficient and courteous resolution to verbal and written patient inquiries, ensuring satisfaction while interacting patients, physicians, families, hospital personnel, referring physicians and office staff, etc. The Scheduling Specialist Associate, Scheduling Services will achieve their quality, production, and customer satisfaction goals while adhering to UPMC Values and Culture of Service Excellence. Responsibilities: * Provide a World Class patient experience, focusing on Service Excellence and one contact resolution with each and every patient interaction. Assist with the management of the Scheduling Center volume and performance by ensuring efficiency on inbound calls, outreach calls, cohesive written communication, and online interactions. * Schedule patient appointments accurately and timely, with a dedication to patient satisfaction and first call resolution while utilizing department protocols to schedule appointments, ensuring the appropriate exam, physician, and timeslot are utilized. Adhere to Scheduling Services guidelines for obtaining patient information while conveying the proper exam instructions and information. * Review and update the patient's demographic and insurance information to ensure data integrity and revising existing information on patients. Follow up on any incomplete or inaccessible information to ensure complete patient records. * Research inquiries from UPMC Scheduling Services patients, physicians, and office staff, including follow-up, documenting actions required to close out the inquiry in accordance with quality guidelines, as applicable. This includes communicating the issue to the Supervisor and Scheduling Services Leadership. * Act as an advocate for patients by providing guidance, interpretation, and education on scheduling, scheduling resources, registration (directions, parking information, and required preparation for appointment, etc.), and various patient related inquiries. * Conduct outbound service calls in accordance with departmental initiatives. Contact patients to discuss their post-discharge appointment requirements, including follow up and coordination of appointments for the patient. * Drive First Call Resolution on every inquiry by completing all necessary outreach calls on behalf of the patient, including interacting with the office staff and department leaders as necessary to ensure the patient-centric experience. * Serve as a mentor to newly hired staff members, role modelling service excellence and a patient-centric experience. * Attend all Scheduling Services meetings, trainings and educational discussions as scheduled. * Provide exemplary customer service by being proactive and responsive to all UPMC Scheduling Services patient and physician requests. * Remain current on all departmental policies, procedures, plan benefit designs, and modifications. * Communicate with all managers, supervisors, and team leaders effectively, efficiently, and courteously. * Maintain employee and patient confidentiality at all times. * High School Graduate. * Minimum of one year experience in a Customer Service and / or Call Center Environment Required. * Service Excellence as a way of thinking and the attitude that is portrayed. Ability to help others embrace the spirit of service and provide a high level of service excellence. * Proven success in finding innovative solutions to enhance the patient experience. * Excellent organizational, interpersonal and communication skills, both written and oral. Strong ability to make independent decisions required. * Proficient in Microsoft Office and Excel preferred. * Strong problem-solving abilities necessary to evaluate and address patient / physician inquiries. * Must have a desire to help others and portray empathy in all situations. * Demonstrated flexibility and motivation to learn & grow in the role. * Complete and thorough understanding of 'Excellence in Service' requirements. Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran

Are you a dedicated professional interested in building a rewarding career? Are you interested in a call center position that offers terrific benefits, opportunities to grow, and an excellent work-life balance and the ability to work from home post training? Then you may be the perfect fit for our Scheduling Services Scheduling Specialist, Associate role! This role is based out of Erie at our East Bayfront location. In this role, you will serve as the first line of contact for the patient. The Scheduling Specialist, Associate acts as an advocate for patients by providing guidance, interpretation, and education on scheduling. They provide details regarding their appointment, including directions, and required preparation. They also review, verify, and enter the patients' demographic and insurance information. We also offer a monthly incentive program, which is based off performance and 3 months of employment. If you are enthusiastic about assisting others in a customer service role and think you are up for the challenge, apply today! Purpose: Under the general direction of the Supervisor, Scheduling Services, the Scheduling Specialist Associate, Scheduling Services will ensure a World Class, patient-centric experience of Service Excellence through every interaction with UPMC Scheduling Services. This patient-centric experience will align with not only the Scheduling Services Mission & Vision but the UPMC Core Values, creating an Industry Leading patient experience during each and every interaction. The Scheduling Specialist Associate, Scheduling Services will perform all aspects of scheduling duties across the UPMC Scheduling Center by serving as an advocate for UPMC patients, providing guidance, interpretation, and education on scheduling, registration and various patient related inquiries. The Scheduling Specialist Associate, Scheduling Services is responsible for efficient and courteous resolution to verbal and written patient inquiries, ensuring satisfaction while interacting patients, physicians, families, hospital personnel, referring physicians and office staff, etc. The Scheduling Specialist Associate, Scheduling Services will achieve their quality, production, and customer satisfaction goals while adhering to UPMC Values and Culture of Service Excellence. Responsibilities: * Provide a World Class patient experience, focusing on Service Excellence and one contact resolution with each and every patient interaction. Assist with the management of the Scheduling Center volume and performance by ensuring efficiency on inbound calls, outreach calls, cohesive written communication, and online interactions. * Schedule patient appointments accurately and timely, with a dedication to patient satisfaction and first call resolution while utilizing department protocols to schedule appointments, ensuring the appropriate exam, physician, and timeslot are utilized. Adhere to Scheduling Services guidelines for obtaining patient information while conveying the proper exam instructions and information. * Review and update the patient's demographic and insurance information to ensure data integrity and revising existing information on patients. Follow up on any incomplete or inaccessible information to ensure complete patient records. * Research inquiries from UPMC Scheduling Services patients, physicians, and office staff, including follow-up, documenting actions required to close out the inquiry in accordance with quality guidelines, as applicable. This includes communicating the issue to the Supervisor and Scheduling Services Leadership. * Act as an advocate for patients by providing guidance, interpretation, and education on scheduling, scheduling resources, registration (directions, parking information, and required preparation for appointment, etc.), and various patient related inquiries. * Conduct outbound service calls in accordance with departmental initiatives. Contact patients to discuss their post-discharge appointment requirements, including follow up and coordination of appointments for the patient. * Drive First Call Resolution on every inquiry by completing all necessary outreach calls on behalf of the patient, including interacting with the office staff and department leaders as necessary to ensure the patient-centric experience. * Serve as a mentor to newly hired staff members, role modelling service excellence and a patient-centric experience. * Attend all Scheduling Services meetings, trainings and educational discussions as scheduled. * Provide exemplary customer service by being proactive and responsive to all UPMC Scheduling Services patient and physician requests. * Remain current on all departmental policies, procedures, plan benefit designs, and modifications. * Communicate with all managers, supervisors, and team leaders effectively, efficiently, and courteously. * Maintain employee and patient confidentiality at all times. Qualifications: * High School Graduate. * Minimum of one year experience in a Customer Service and / or Call Center Environment Required. * Service Excellence as a way of thinking and the attitude that is portrayed. Ability to help others embrace the spirit of service and provide a high level of service excellence. * Proven success in finding innovative solutions to enhance the patient experience. * Excellent organizational, interpersonal and communication skills, both written and oral. Strong ability to make independent decisions required. * Proficient in Microsoft Office and Excel preferred. * Strong problem-solving abilities necessary to evaluate and address patient / physician inquiries. * Must have a desire to help others and portray empathy in all situations. * Demonstrated flexibility and motivation to learn & grow in the role. * Complete and thorough understanding of 'Excellence in Service' requirements. Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran

This job is responsible for performing a variety of general administrative support duties associated with the patient intake process for the Green Prosthetics Erie outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform intake and follow-up activities. Work includes: 1) ensuring the patient is checked in/out for care; 2) collecting and entering demographic and financial data in the patient's medical record; 3) gathering/validating insurance information using routine methods, scheduling patient appointments; 4) collecting co-pays, co-insurance, and prior balances; 5) obtaining and processing of referrals, authorizations, and pre-certifications for patients; and 6) working with patients to ensure the patient's needs are fulfilled and determining insurance benefit coverage for prescribed items. Work requires critical thinking, hearing the patient's needs, meeting those needs by offering multiple options and solutions, knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, and knowledge of medical terminology and the patient intake process. An incumbent follows proper communication channels in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are required, offering every patient the highest level of service every time. An incumbent is generally interacting with patients on the phone or at the front desk, interacting with patients directly. Essential Duties: ● Registers and/or checks patients in/out. ● Handles and reconciles payments. ● Continually monitor and reconcile issues prior to patient visit. ● Processes referral orders and/or pre-authorizations. ● Coordinates appointments, answers the phone, and politely talks with patients. ● Responds to patient questions regarding routine billing and insurance matters. ● Coordinates patient instructional/education activities. Qualifications Education/Work Experience: ● One year of customer service work experience is required, and two years is preferred. Healthcare or Call Center experience preferred. Overview Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the area.

Job DescriptionBenefits: Hiring bonus Simple IRA Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for an insurance agent may be the career for you! Responsibilities: Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Requirements: Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal, and listening People-oriented Detail oriented Proactive in problem-solving Able to learn computer functions Ability to work in a team environment Currently licensed applicants preferred

Job DescriptionBenefits: Simple IRA License reimbursement Bonus based on performance Competitive salary Dental insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Office Representative with Mark Barczyk Agency - Allstate, you will play a key role in driving the growth and success of our insurance agency. Your proactive approach, sales aptitude, and commitment to building lasting relationships with clients will set you apart. This position is perfect for someone who thrives on identifying customer needs, delivering tailored insurance solutions, and consistently exceeding sales goals. In this role, youll combine exceptional communication skills, a sales-driven mindset, and a passion for helping people. Youll have the opportunity to develop professionally while contributing to the agencys success. We are excited to meet driven, sales-focused candidates who are eager to grow within our agency. High performers can anticipate opportunities for advancement. RESPONSIBILITIES: Generate leads and actively pursue new business opportunities. Educate clients about insurance products and recommend appropriate coverage options. Foster strong client relationships through regular follow-ups and proactive communication. Maintain accurate client records and manage policy updates efficiently. QUALIFICATIONS: Excellent communication and relationship-building abilities. Experience in sales or customer service preferred. Goal-oriented and motivated by achieving measurable results. Ability to manage multiple priorities and work effectively in a fast-paced environment.

JOB SUMMARY: A Sensitive Patient Exam Curriculum Participant (hereafter referred to as "SPEC"), is an individual who will be trained to accurately portray the role of a patient. SPEC's portray the specific situation exactly the same way each time they encounter a student. The SPEC will be expected to deal with sensitive subject matter. The SPEC provides constructive feedback and evaluates the performance of students using standardized measurement tools and participates in training/mentoring entry-level SPECs. The SPEC Program gives medical students the opportunity to practice their clinical skills in a controlled environment. Must be willing to participate in Breast, GYN or Prostate examinations Looking for male and female participants CHARACTERISTIC JOB TASKS AND RESPONSIBILITIES: * Responsibilities include providing informative and accurate feedback to students, while acting as a patient during sensitive physical examinations; * Interacts with medical students in a standardized manner during simulated interactive patient history and/or medical examinations; * Permits physical examinations wearing a hospital gown while being observed; * Accurately remembers encounters with students for the purpose of accurately rating student behaviors; * Provides training and mentorship of entry-level SPECs; * Maintains confidentiality of information related to cases, student behaviors, and evaluations; and * Be able to accept other duties needed/assigned for the department needs. EEO/AA/M/F/Vets/Disabled Minimum Requirements KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. * Maintain character and permit examinations that may be performed awkwardly; * Maintain confidentiality of work related information and materials; * Establish and maintain effective working relationships; * Objectively evaluate behaviors, skills, and actions of students during and after a mock exam scenario; * Knowledge of and ability to maintain confidentiality of patient (HIPAA) and student privacy (FERPA); * Compliance with State and Federal Regulations and Safety Protocols (OSHA), at the clinic level; * Effectively using interpersonal and communications skills, including tact and diplomacy; * Willingness to work flexible hours on a scheduled and on-call basis; * Effective communication skills, both written and verbal; * Ability to work effectively under pressure in a fast paced environment; * Excellent skills in accounting, finance and business procedures; * Organizational skills; must be accurate and attentive to detail; * Establish and maintain effective working relationships; * Flexibility to accept other duties needed/assigned for the department needs; * Strong leadership skills and good judgment at the Administrative level; * Be open minded, patient, creative, enthusiastic, understanding and a team player and understand the requirements for an equal opportunity employer; * Ability to work cooperatively and collegially with others, consistent with a workplace of dignity and respect and EEO rules and regulations; * Ability to report to work as scheduled, ready to devote full attention and energy to the important work of LECOM; and * Ability to accept work directives from managers and supervisors in a respectful and cooperative manner. MINIMUM QUALIFICATIONS: Education and experience equivalent to: a high school or equivalent degree required. Associate's or Bachelor's degree is preferred especially in field of health science.

Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $31,500.00 - $85,000.00 per year At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

Exxpress Tire 2215 Powell Ave. Erie, PA 16505 ************** Job Details: Exxpress Tire, a local tire wholesaler, wants to add a Customer Service Representative to our team. We are looking for a self-motivated Customer Service Representative who thrives in a fast-paced environment and enjoys working within a team to accomplish sales goals. As a Customer Service Representative, your primary responsibilities will be ensuring the accuracy and inventory availability for incoming web-based and phone orders, building work orders, processing payments, answering phone calls, and executing sales and productivity goals. Candidates with prior retail sales/call center experience or automotive experience are not required but are considered a plus. Compensation & Work Schedule: The Customer Service Representative position is hourly and includes variable compensation based on an established annual Gross Profit target. Base Pay: $16.00 - $20.00 / hour based on experience Variable Incentive: Monthly incentive compensation is up to 30% of base pay Normal hours are M-F 8 am - 5 pm. Must be able to work rotating Saturdays (every 4th) Dress: Business Casual Benefits: Health Insurance Dental Insurance 401K Retirement Plan with Company Match Supplemental Benefits (Accident & Critical Illness) Paid Vacations Earned Paid Sick Time Paid Holidays off (New Year's Day, Christmas, Thanksgiving, 4th of July, Memorial Day, Labor Day) Employee Discount Program off Tires & Automotive Services Responsibilities: Ensuring accuracy and inventory availability for incoming web-based and phone orders Answering incoming phone calls Tracking expected deliveries for dealers Accepting, verifying, and processing cash and credit card payments Continue to grow your knowledge of product and manufacturer' associate dealer programs Assist in communicating program progress to associate dealers Outbound calls to new and existing clients Various misc. tasks as assigned Qualifications: Excellent communication skills both on the phone and in person Great multi-tasking skills Problem-solving skills Independent worker who also contributes to team goals Ability to sit for extended periods Basic understanding of Word, Excel, and PowerPoint Ability to lift up to 50 lbs. Possess a valid driver's license About Us: Exxpress Tire is a wholesale tire distributor with six distribution centers in Buffalo, NY; Rochester, NY; Syracuse, NY; Erie, PA; and Pittsburgh, PA. Exxpress Tire has been in business since 1993 and employs more than 200 team members. Our culture revolves around our people. We value team members who demonstrate the highest integrity, are willing to accept responsibility and ask for more, and are committed to the success of our business and their personal career development. *Exxpress Tire participates in the Work Opportunity Tax Credit Program

To register patients for Emergency Services and Outpatient Departments. To call patients and retrieve information for pre-registration for out-patient services including insurance eligibility, demographics and patient financial responsibility. To gather and prepare materials necessary to admit Inpatients and Surgical Day Care Patients. To assign rooms in accordance with hospital regulations and infection control policies. MINIMUM EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES REQUIRED Must be a high school graduate. Additional business and medical training preferred. Must be efficient with data entry equipment. Must have the ability to apply appropriate rules of grammar, spelling and punctuation. Knowledge of computers a necessity. Must have a good working knowledge of general office techniques and secretarial work as acquired through a combination of training and experience. Must possess the ability to prioritize activities, organize work and problem solve. Must be able to contribute positively to the teamwork of the department. Ability to express and receive detailed information through oral or written communication. Must be available all shifts, weekends and holidays.

Customer Service Representative Making Domino's high quality pizzas Food and portion control Hygiene and food safety Food preparation Taking customer orders and up selling Taking orders over phone and in person Dealing with customer concerns Greeting customers within 10 seconds Up selling Cash handling Keeping the customer area clean Assisting Pizza Makers with toppings and dough.

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences. AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

Agility is continuing to expand and serve as a major force in the contact center industry. Our unique culture of innovation creates an environment where you will continually learn and be challenged to develop your career. Agility Marketing - Great careers start here! Job Description Join our family of talented Call Center Agents and grow with us! Be rewarded for your performance and feel good helping others. Small training classes, one-on-one coaching, and our proven strategy guarantee your success! With flexible work schedules, weekly compensation and amazing growth opportunities, we invite you to bring your skills and expertise to our team. Qualifications The ideal candidate is one who appreciates a clean, safe, friendly and fun working environment. At Agility we provide the training to develop our employees to maximize their potential. If you are tired of being unappreciated, look no further than Agility. Your great career starts here! Must be at least 18 years of age equipped with a minimum of a high school diploma and proficient computer skills. Applicants are subject to drug testing, credit and background checks. Additional Information Start a successful career - we're a company that prefers to promotes from within. We're offering forward-looking opportunities, flexible hours, and a full complement of benefits including 401(k). Apply online at ************************* call our employment hotline at 866-1900, or stop in for a tour and apply on-site at 2323 West 38th Street, Erie, Pa. 16506

Job DescriptionBenefits: 401(k) Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development Tuition assistance Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Responsibilities Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Work with the agent to establish and meet marketing goals. Maintain a strong work ethic with a total commitment to success each and every day. As an Agent Team Member, you will receive... Salary plus commission/bonus Paid time off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement within my agency Requirements Excellent communication skills - written, verbal and listening Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams People-oriented Organizational skills Self-motivated Ability to work in a team environment Ability to effectively relate to a customer Property and Casualty license (must be able to obtain) Life and Health license (must be able to obtain) If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

UniFirst is seeking a dedicated Customer Service Representative to join our team. You will be a key player in delivering outstanding customer service as a liaison between customers and the company. At UniFirst we have a 5-day work week, enjoy Saturday and Sunday off!! We have an immediate opening and provide on the job training. What you'll be doing: Assist customers by answering questions related to accounts, procedures, and services by telephone or email. Provide excellent customer service to both customers and UniFirst personnel. Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process. Partner and provide administrative support to UniFirst's Sales Department. Perform basic data entry and other administrative duties. What we're looking for: 2 years of Customer Service experience in an administrative setting is preferred. Prior Accounts Receivable experience is highly encouraged. High School diploma or GED equivalent is recommended. Verbal & written communication skills\: professional telephone and email etiquette. Essential skills\: active listener, responsive, and personable. Computer skills\: proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS, etc) Time management and organizational skills with attention to detail. A collaborative, team-player capable of working independently. Problem solver in a dynamic environment. Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing, etc.) Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods. What's in it for you? Training: We emphasize continuous learning and professional development, fostering a culture of growth and enabling team partners to reach their full potential. You'll receive on-the-job training, robust online training modules through our Service Certificate Program - Customer Service Representative, and access to UniFirst's innovative training platform, The Learning Center. Career Mobility: We're a growing company offering significant avenues for personal development and growth. Some companies like to promote from within, we love to! Community Culture: Our unique community culture is what makes UniFirst an organization that stands out from the rest. Diversity\: At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we know it takes many kinds of people to make us successful. Pay & Benefits: On the job training + 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses. About UniFirst The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 2 billion-dollar organization. UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's “Best Companies to Sell For” list and recognized on Forbes magazine's “Platinum 400 - Best Big Companies” list. As an 80-year old company focused on annual growth, there's never been a better time to join our team. UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

Are you a dedicated professional interested in building a rewarding career? Are you interested in a call center position that offers terrific benefits, opportunities to grow, and an excellent work-life balance and the ability to work from home post training? Then you may be the perfect fit for our Scheduling Services Scheduling Specialist, Associate role! This role is based out of Erie at our East Bayfront location. In this role, you will serve as the first line of contact for the patient. The Scheduling Specialist, Associate acts as an advocate for patients by providing guidance, interpretation, and education on scheduling. They provide details regarding their appointment, including directions, and required preparation. They also review, verify, and enter the patients' demographic and insurance information. We also offer a monthly incentive program, which is based off performance and 3 months of employment. If you are enthusiastic about assisting others in a customer service role and think you are up for the challenge, apply today! class:( $data.display Type === 'InputTextArea') ? 'block__field--full-width' : ($data.display Type === 'InputRichText' || $data.name === 'description Ext' || $data.name === 'qualification Ext' || $data.name === 'description Int' || $data.name === 'qualification Int') ? 'block__field--wide-rich-text' : 'block__field--edit'}" id="description Int-container" html: $component.get FieldValue($data)" id="description Int-value" formfieldid="description Int" **Purpose:** Under the general direction of the Supervisor, Scheduling Services, the Scheduling Specialist Associate, Scheduling Services will ensure a World Class, patient-centric experience of Service Excellence through every interaction with UPMC Scheduling Services. This patient-centric experience will align with not only the Scheduling Services Mission & Vision but the UPMC Core Values, creating an Industry Leading patient experience during each and every interaction. The Scheduling Specialist Associate, Scheduling Services will perform all aspects of scheduling duties across the UPMC Scheduling Center by serving as an advocate for UPMC patients, providing guidance, interpretation, and education on scheduling, registration and various patient related inquiries. The Scheduling Specialist Associate, Scheduling Services is responsible for efficient and courteous resolution to verbal and written patient inquiries, ensuring satisfaction while interacting patients, physicians, families, hospital personnel, referring physicians and office staff, etc. The Scheduling Specialist Associate, Scheduling Services will achieve their quality, production, and customer satisfaction goals while adhering to UPMC Values and Culture of Service Excellence. **Responsibilities:** + Provide a World Class patient experience, focusing on Service Excellence and one contact resolution with each and every patient interaction. Assist with the management of the Scheduling Center volume and performance by ensuring efficiency on inbound calls, outreach calls, cohesive written communication, and online interactions. + Schedule patient appointments accurately and timely, with a dedication to patient satisfaction and first call resolution while utilizing department protocols to schedule appointments, ensuring the appropriate exam, physician, and timeslot are utilized. Adhere to Scheduling Services guidelines for obtaining patient information while conveying the proper exam instructions and information. + Review and update the patient's demographic and insurance information to ensure data integrity and revising existing information on patients. Follow up on any incomplete or inaccessible information to ensure complete patient records. + Research inquiries from UPMC Scheduling Services patients, physicians, and office staff, including follow-up, documenting actions required to close out the inquiry in accordance with quality guidelines, as applicable. This includes communicating the issue to the Supervisor and Scheduling Services Leadership. + Act as an advocate for patients by providing guidance, interpretation, and education on scheduling, scheduling resources, registration (directions, parking information, and required preparation for appointment, etc.), and various patient related inquiries. + Conduct outbound service calls in accordance with departmental initiatives. Contact patients to discuss their post-discharge appointment requirements, including follow up and coordination of appointments for the patient. + Drive First Call Resolution on every inquiry by completing all necessary outreach calls on behalf of the patient, including interacting with the office staff and department leaders as necessary to ensure the patient-centric experience. + Serve as a mentor to newly hired staff members, role modelling service excellence and a patient-centric experience. + Attend all Scheduling Services meetings, trainings and educational discussions as scheduled. + Provide exemplary customer service by being proactive and responsive to all UPMC Scheduling Services patient and physician requests. + Remain current on all departmental policies, procedures, plan benefit designs, and modifications. + Communicate with all managers, supervisors, and team leaders effectively, efficiently, and courteously. + Maintain employee and patient confidentiality at all times. + High School Graduate. + Minimum of one year experience in a Customer Service and / or Call Center Environment Required. + Service Excellence as a way of thinking and the attitude that is portrayed. Ability to help others embrace the spirit of service and provide a high level of service excellence. + Proven success in finding innovative solutions to enhance the patient experience. + Excellent organizational, interpersonal and communication skills, both written and oral. Strong ability to make independent decisions required. + Proficient in Microsoft Office and Excel preferred. + Strong problem-solving abilities necessary to evaluate and address patient / physician inquiries. + Must have a desire to help others and portray empathy in all situations. + Demonstrated flexibility and motivation to learn & grow in the role. + Complete and thorough understanding of 'Excellence in Service' requirements. **Licensure, Certifications, and Clearances:** **UPMC is an Equal Opportunity Employer/Disability/Veteran**

Provides positive patient encounter as first impression of the hospital. Ensures currency of medical, demographic, insurance, and financial information through interviews and verification of insurance benefits. Uses ACMC systems/applications to capture and communicate data to Health Information systems, patient care departments, and Patient Financial Services for billing. Accurately identifies patients and obtains consent signatures required for clinical treatment. Enters appropriate diagnosis, procedure, and physician information for medical record. Communicates with insurance companies and physicians regarding coverage and authorization requirements. Uses on-line, web based, and telecommunication verification systems to ensure accuracy and to expedite payment. Collects co-pays and deductibles. Ensures compliance with local, state, federal, third party EMTALA, and JCAHO regulations. Performs all ADT functions necessary to facilitate effective utilization of beds. MINIMUM QUALIFICATION * Education, Knowledge, Skills and Abilities * High School Diploma required; college or business school education desired. Must have excellent verbal persuasion and communication skills. Medical terminology or the successful completion of course within one year of employment preferred. Basic PC software application knowledge and ability to use multiple data systems preferred. Extensive knowledge of billing and insurance preferred. * Required Length and Type of Experience * Two years customer service experience dealing with the public on the phone or in person required. Two years patient financial services background (registration, billing, medical office, customer service, follow-up, or collections) preferred. Must have experience dealing with the public in person as well as on the phone. Must possess ability to work effectively in complex environment of a healthcare system. Keyboarding skills essential (40 WPM). Excellent communication and organization skills required. * Required Licensure or Certification * N/A * Required Physical and Environmental Demands * Position is primarily seated at a desk using telephone, keyboard, and PC - must stand/walk/bend to retrieve documents from printer, file, and use copier. Position will require periodic or routine use of laptop computer on wheeled device for bedside registration (walk/stand for this application). May be required to escort patients to location of care using wheelchair transport. May be required to wear and communicate with radio system or pagers. Will service trauma patients and visualize blood, smells, etc. associated with contact. Benefits * Competitive salary package * Extensive benefit package including medical, dental, vision, and life insurance (Benefits on Day 1!) * Accident & critical illness insurance * Tuition Reimbursement * Short-Term & Long-Term Disability Insurance * Paid Maternity Leave * Employee Assistance Program * Paid Time Off * Employee Wellness Plan that pays you for being healthy * 403(b) and Roth Retirement Plan with company matching * We are a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program which allows you to receive forgiveness of the remaining balance of your Direct Loans after you have made 120 qualifying monthly payments while working full-time for a qualifying employer

About Sound: Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape - with patients at the center of the universe. Sound Physicians offers a competitive benefits package inclusive of the items below, and more: Medical insurance, Dental insurance, and Vision insurance Health care and dependent care flexible spending account 401(k) retirement savings plan with a company match Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy Ten company-paid holidays per year About the Team: The Practice Coordinator works with the Sound Physician's team onsite at the hospital partner daily. This team consists of a Practice Medical Director, Clinicians, and a Clinical Performance Nurse. About the Role: The Practice Coordinator is responsible for daily oversight of administrative responsibility for the Sound site practice. The Practice Coordinator will have a visible presence and involvement with the entire practice team and multiple hospital departments including the Medical Staff Office, community providers and specialty physicians. This position is responsible for contributing to improved workflow processes, communications, and standards, as well as onsite initiatives for operational, financial, and clinical performance. The Details: This is a full-time role working on-site at our practice at Meadville Medical Center in Meadville, PA. Monday - Friday. Start times flexible from 6:00 AM - 8:00 AM. This position is eligible for additional compensation beyond base pay. In this role, you will be responsible for: Practice Operations and Support General administrative support to medical practice, under the direction of the medical director and practice administrator, if applicable Providing office management functions to include, but not limited to, all aspects of meeting management, office systems, supplies, practice events Collaborating with Medical Director and Practice Management Team in developing and maintaining site practice policies and procedures As applicable to the practice line, facilitating all aspects of the daily patient census/reconciliation and daily multi-disciplinary rounds Administratively enabling patient care through facilitating home health order workflows, responding to medical records requests, coordinating patient PCP follow up appointments and completion of death certificates Ensuring all aspects of recruiting are executed, including coordination of onsite interviews with hospital leadership, promoting a positive candidate experience (interviewing and site visits) Ensuring all aspects of on-boarding and orientation are completed for new clinicians as well as locums & ambassadors Developing and maintain practice orientation checklists and policies Ensuring all licensed providers complete their recredentialing in a timely manner and appropriately for their licensing, certificates, and credentials required by Sound and hospital Medical Staff Office. Ensuring compliance with reappointments and monitors state licenses expirables Ensuring clinicians obtain hospital privileging and payer enrollment is complete prior to patient care Managing relationship with hospital Medical Staff Office, troubleshooting barriers to on-time starts Ensuring billing and documentation compliance for the practice Ensuring clinicians participate in mandatory compliance training and remediation, if required, and that clinicians timely query responses and participation in compliance activities Participating in all medical group training offered by Sound pertinent to role and responsibilities Supporting clinicians in open enrollment for benefits on annual basis, demonstrating an understanding of Sound's benefits plan. Supporting clinicians through entry of life event changes in Sound's HR Information System Providing general support for all Sound software applications Establishing and maintaining group norms for the practice team, at direction of medical director Maintaining visual/management boards to support team communications and recognition Training/mentoring practice coordinators, as requested Encouraging practice participation in Sound bedside/colleague engagement surveys Staffing Operations Creating and optimizing clinical schedule, ensuring accurately documented shifts for payroll processing. Promoting practice sustainability with no disruption to patient care 120 days in advance Reviewing and validating shift and productivity data for appropriate processing by payroll each month Client Retention Serving as general administrative liaison to hospital executives and staff regarding hospital needs Coordinating monthly and quarterly meetings and events, both within practice team and with hospital partner leadership, including scheduling, agenda, room/material facilitation, and meeting minutes Ensuring client facing materials are refreshed with Sound current standards Maintaining reports/trackers as requested Ensuring accuracy of PCP database and distribution of PCP list What we are looking for: A successful candidate will have a demonstrated track record of a combination of these values, knowledge, and experience: Values: Collaboration: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process Customer-focus: Puts customer (internal and external) needs first and makes customers their top priority Eagerness to Learn: Proactively seeks out information, embraces learning new things and enjoys the learning process Likes people: Genuinely enjoys engaging with and helping others; feels a sense of accomplishment through helping and working with other people Self-starter: Demonstrates the ability to jump in and start a task or project with limited direction Resourcefulness: Proactive willingness to utilize available information and tools to figure things out Knowledge: Intermediate Microsoft Office proficiency (i.e. Outlook, Excel and PowerPoint) Knowledge of relevant state and federal healthcare regulations Knowledge of HR information systems and basic HR knowledge Experience: 1-2 years of administrative support experience, preferably in a hospital or healthcare environment 1-2 years in customer service Pay Range: $20.00 - $36.00 hourly. Exact pay will be determined based on candidate experience, geographical location, and size/complexity of the program being supported. The starting hourly rate will fall between $20.00 - $25.00 per hour. Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws. This reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment. #SoundBC

University Hospitals Urgent Care - Deliver Exceptional Patient Care with Purpose Are you a friendly, detail-oriented professional who thrives in a fast-paced environment? Join University Hospitals Urgent Care as a Patient Service Representative (PSR) and be the first point of contact in providing a welcoming and efficient patient experience. Your role is essential in ensuring seamless front-office operations while making a meaningful impact on those we serve. As a Patient Service Representative, you will create a positive experience for every patient by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. This role is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting. Why You'll Love Working Here: LIFE-Work Balance & Flexible Schedule: Full-time (3-day/12-hour shifts, 8 AM - 8 PM) - No overnight shifts, so you can prioritize both your career and personal life! Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & more Paid Time Off & Holidays: Recharge and take care of yourself 401K with Company Match: Plan for your future Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives Professional Growth: Leadership opportunities & professional development Key Responsibilities: Warm Welcome: Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued. Patient and Business Documentation: Maintain confidentiality while collecting and organizing important patient and business documents. Insurance Verification: Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information. Financial Responsibility: Determine and collect each patient's financial responsibility, ensuring transparency and clarity about costs. Collaborative Support: Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations. Compliance: Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines. Administrative Duties: Perform office procedures and general administrative tasks; proficiently operate office medical equipment. Quality Assurance: Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers. Travel Requirement: Support staffing and operational needs by traveling to other University Hospitals Urgent Care locations as required. Required Qualifications: Education: High school diploma or equivalent, Medical Administrative Assistant certificate a plus Experience: 1+ year of experience in a medical office or healthcare setting preferred Skills: Strong communication, attention to detail, and ability to multitask in a busy environment Technical Skills: Experience using Electronic Medical Records (EMR) software, EPIC preferred Flexibility: Ability to work 12-hour shifts, including some weekends and holidays Team Player: A proactive, friendly, and patient-focused approach to service At University Hospitals Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you're looking for a career where your contributions truly matter, apply today and be part of something bigger!