Patient relations coordinator vs appointment coordinator

The differences between patient relations coordinators and appointment coordinators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a patient relations coordinator, becoming an appointment coordinator takes usually requires 1-2 years. Additionally, a patient relations coordinator has an average salary of $45,689, which is higher than the $31,144 average annual salary of an appointment coordinator.

The top three skills for a patient relations coordinator include patients, customer service and patient flow. The most important skills for an appointment coordinator are patients, customer service, and repair orders.

Patient relations coordinator vs appointment coordinator overview

	Patient Relations Coordinator	Appointment Coordinator
Yearly salary	$45,689	$31,144
Hourly rate	$21.97	$14.97
Growth rate	-4%	-8%
Number of jobs	103,373	72,134
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 32%
Average age	40	49
Years of experience	4	2

What does a patient relations coordinator do?

Patient Relations Coordinators are responsible for liaising for patients and family members with medical staff regarding patient progress and health facility procedures. Their duties include greeting patients and visitors, checking patient charts, inspecting cause of delay, conducting professional medical referrals, and managing family and patients' roundings log. They also provide hospital directions, handle phone calls, and maintain visitor control. Patient relations coordinators work to resolve any patient and family complaints and ensure all work activities adhere to media information policies and hospital confidentiality.

What does an appointment coordinator do?

Appointment coordinators are professionals who are responsible for coordinating and initiating business appointments between external associates and the organization's top management. These coordinators are required to schedule all appointments for their customer service representatives and directing them to maintain a positive attitude and customer service to their clients. They must supervise the service department by implement employee procedures and answering most of their incoming phone calls. Appointment coordinators must also perform administrative duties such as faxing, filing records, and data entry.

Patient relations coordinator vs appointment coordinator salary

Patient relations coordinators and appointment coordinators have different pay scales, as shown below.

	Patient Relations Coordinator	Appointment Coordinator
Average salary	$45,689	$31,144
Salary range	Between $36,000 And $56,000	Between $25,000 And $37,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between patient relations coordinator and appointment coordinator education

There are a few differences between a patient relations coordinator and an appointment coordinator in terms of educational background:

	Patient Relations Coordinator	Appointment Coordinator
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 32%
Most common major	Business	Business
Most common college	University of Pennsylvania	-

Patient relations coordinator vs appointment coordinator demographics

Here are the differences between patient relations coordinators' and appointment coordinators' demographics:

	Patient Relations Coordinator	Appointment Coordinator
Average age	40	49
Gender ratio	Male, 11.7% Female, 88.3%	Male, 14.9% Female, 85.1%
Race ratio	Black or African American, 13.0% Unknown, 5.2% Hispanic or Latino, 21.6% Asian, 7.0% White, 52.6% American Indian and Alaska Native, 0.7%	Black or African American, 9.6% Unknown, 3.8% Hispanic or Latino, 12.0% Asian, 3.8% White, 70.6% American Indian and Alaska Native, 0.4%
LGBT Percentage	7%	9%

Differences between patient relations coordinator and appointment coordinator duties and responsibilities

Patient relations coordinator example responsibilities.

Provide support for emergencies by managing inappropriate behaviors, aggressive patients, CPR and persons in crisis.
Contribute to overall patient satisfaction by maintaining positive relationships and providing patients and visitors with the best experience possible.
Coordinate patient flow through proper scheduling procedures base on patients dental needs in conjunction with doctor and hygienist availability.
Update patients records in EMR system.
Conduct bi-monthly resident council meetings in the transitional care unit i.e., rehabilitation and hospice units.
Verify insurance benefits, and maintain various information and data bases of patient information using the HIPPA guidelines.

Appointment coordinator example responsibilities.

Manage check-in and registration process for all appointments including physician appointments and medical imaging.
Schedule re-check appointment and MRI appointments.
Make sure all HIPAA laws are adhere to.
Schedule new patient, re-check and MRI counseling appointments.
Access EMR to respond to clinic/patient request for medical information.
Maintain confidentiality of all patient information per HIPAA guidelines.

Patient relations coordinator vs appointment coordinator skills

Common patient relations coordinator skills

Patients, 20%
Customer Service, 12%
Patient Flow, 9%
Patient Relations, 6%
Patient Registration, 5%
Patient Charges, 5%

Common appointment coordinator skills

Patients, 27%
Customer Service, 15%
Repair Orders, 9%
Data Entry, 6%
Service Calls, 6%
Phone Calls, 5%

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Office and Administrative Industry
Patient Relations Coordinator
Patient Relations Coordinator vs Appointment Coordinator

Updated January 8, 2025

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