Patient relations coordinator vs insurance coordinator

The differences between patient relations coordinators and insurance coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a patient relations coordinator and an insurance coordinator. Additionally, a patient relations coordinator has an average salary of $45,689, which is higher than the $32,788 average annual salary of an insurance coordinator.

The top three skills for a patient relations coordinator include patients, customer service and patient flow. The most important skills for an insurance coordinator are patients, customer service, and insurance verification.

Patient relations coordinator vs insurance coordinator overview

	Patient Relations Coordinator	Insurance Coordinator
Yearly salary	$45,689	$32,788
Hourly rate	$21.97	$15.76
Growth rate	-4%	-3%
Number of jobs	103,373	108,509
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 36%
Average age	40	44
Years of experience	4	4

What does a patient relations coordinator do?

Patient Relations Coordinators are responsible for liaising for patients and family members with medical staff regarding patient progress and health facility procedures. Their duties include greeting patients and visitors, checking patient charts, inspecting cause of delay, conducting professional medical referrals, and managing family and patients' roundings log. They also provide hospital directions, handle phone calls, and maintain visitor control. Patient relations coordinators work to resolve any patient and family complaints and ensure all work activities adhere to media information policies and hospital confidentiality.

What does an insurance coordinator do?

An insurance coordinator is responsible for evaluating and validating insurance information to verify claims and process the necessary claims resolutions for parties. Insurance coordinators submit claims statements timely to the insurance officers for review, coordinate with the clients for inquiries and updates, and reach out to medical institutions for accurate filing of payments. An insurance coordinator must have excellent communication and analytical skills to assess reports, resolve claims discrepancies, and escalate high-level complaints to the officers for immediate action.

Patient relations coordinator vs insurance coordinator salary

Patient relations coordinators and insurance coordinators have different pay scales, as shown below.

	Patient Relations Coordinator	Insurance Coordinator
Average salary	$45,689	$32,788
Salary range	Between $36,000 And $56,000	Between $25,000 And $41,000
Highest paying City	-	Oakland, CA
Highest paying state	-	New Hampshire
Best paying company	-	University of California, Berkeley
Best paying industry	-	Pharmaceutical

Differences between patient relations coordinator and insurance coordinator education

There are a few differences between a patient relations coordinator and an insurance coordinator in terms of educational background:

	Patient Relations Coordinator	Insurance Coordinator
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 36%
Most common major	Business	Business
Most common college	University of Pennsylvania	-

Patient relations coordinator vs insurance coordinator demographics

Here are the differences between patient relations coordinators' and insurance coordinators' demographics:

	Patient Relations Coordinator	Insurance Coordinator
Average age	40	44
Gender ratio	Male, 11.7% Female, 88.3%	Male, 9.9% Female, 90.1%
Race ratio	Black or African American, 13.0% Unknown, 5.2% Hispanic or Latino, 21.6% Asian, 7.0% White, 52.6% American Indian and Alaska Native, 0.7%	Black or African American, 13.8% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 3.9% White, 63.2% American Indian and Alaska Native, 0.5%
LGBT Percentage	7%	11%

Differences between patient relations coordinator and insurance coordinator duties and responsibilities

Patient relations coordinator example responsibilities.

Provide support for emergencies by managing inappropriate behaviors, aggressive patients, CPR and persons in crisis.
Contribute to overall patient satisfaction by maintaining positive relationships and providing patients and visitors with the best experience possible.
Coordinate patient flow through proper scheduling procedures base on patients dental needs in conjunction with doctor and hygienist availability.
Update patients records in EMR system.
Conduct bi-monthly resident council meetings in the transitional care unit i.e., rehabilitation and hospice units.
Verify insurance benefits, and maintain various information and data bases of patient information using the HIPPA guidelines.

Insurance coordinator example responsibilities.

Verify patient dental insurance coverage and limitations with major private and business dental insurance providers as well as Medicaid and Medicare.
File to record patient demographics in numerous EMR systems and paper charts if applicable.
Prepare providers and staff for ICD-10 transition.
Post and reconcile all daily insurance, patient payments and transactions within the EMR system.
Experience in registration in healthcare, business office and physician billing, with reimbursement and collections.
Process all Medicare claims, explaining HMO changes to patients in detail and accurately documenting all benefits.

Patient relations coordinator vs insurance coordinator skills

Common patient relations coordinator skills

Patients, 20%
Customer Service, 12%
Patient Flow, 9%
Patient Relations, 6%
Patient Registration, 5%
Patient Charges, 5%

Common insurance coordinator skills

Patients, 26%
Customer Service, 11%
Insurance Verification, 7%
Insurance Eligibility, 4%
Medicaid, 3%
Medical Terminology, 3%

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Patient Relations Coordinator
Patient Relations Coordinator vs Insurance Coordinator

Updated January 8, 2025

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