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The differences between processing specialists and resolution specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a processing specialist, becoming a resolution specialist takes usually requires 6-12 months. Additionally, a processing specialist has an average salary of $55,587, which is higher than the $38,984 average annual salary of a resolution specialist.
The top three skills for a processing specialist include customer service, data entry and quality standards. The most important skills for a resolution specialist are patients, phone calls, and appeals.
| Processing Specialist | Resolution Specialist | |
| Yearly salary | $55,587 | $38,984 |
| Hourly rate | $26.72 | $18.74 |
| Growth rate | -5% | -4% |
| Number of jobs | 41,858 | 152,590 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 45% |
| Average age | 51 | 40 |
| Years of experience | 6 | 12 |
A processing specialist mainly functions to extend and relay information within a company or organization. Most of the time, they are responsible for gathering, verifying, processing, and analyzing data from various aspects such as clients and sales. Aside from this, they perform research and analysis, utilizing the results to develop strategies and plans to help the company pursue deals and provide optimum services. Furthermore, a processing specialist needs to coordinate with managers and be equipped with communication skills as there are instances where they must engage with clients.
A Resolution Specialist is responsible for investigating claims and analyzing supporting documents to resolve complaints. Resolution Specialists may work for clients' disputes or employee relations, requiring them to have extensive knowledge of labor laws and regulatory policies. They conduct cross-examinations, administer negotiations, and discuss processes with the clients for high-level violations. A Resolution Specialist must have excellent communication and organizational skills, especially in representing the client and the company and coming up with the resolution that would work for both's best interests.
Processing specialists and resolution specialists have different pay scales, as shown below.
| Processing Specialist | Resolution Specialist | |
| Average salary | $55,587 | $38,984 |
| Salary range | Between $31,000 And $98,000 | Between $26,000 And $57,000 |
| Highest paying City | Newark, NJ | Ewing, NJ |
| Highest paying state | New Jersey | Connecticut |
| Best paying company | Meta | IBM |
| Best paying industry | Professional | Finance |
There are a few differences between a processing specialist and a resolution specialist in terms of educational background:
| Processing Specialist | Resolution Specialist | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | - |
Here are the differences between processing specialists' and resolution specialists' demographics:
| Processing Specialist | Resolution Specialist | |
| Average age | 51 | 40 |
| Gender ratio | Male, 39.5% Female, 60.5% | Male, 36.8% Female, 63.2% |
| Race ratio | Black or African American, 6.8% Unknown, 4.0% Hispanic or Latino, 14.5% Asian, 6.6% White, 67.5% American Indian and Alaska Native, 0.6% | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |