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The differences between production support engineers and application support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support engineer and an application support analyst. Additionally, an application support analyst has an average salary of $92,078, which is higher than the $78,599 average annual salary of a production support engineer.
The top three skills for a production support engineer include java, infrastructure and linux. The most important skills for an application support analyst are application support, customer service, and troubleshoot.
| Production Support Engineer | Application Support Analyst | |
| Yearly salary | $78,599 | $92,078 |
| Hourly rate | $37.79 | $44.27 |
| Growth rate | 5% | 10% |
| Number of jobs | 194,203 | 173,440 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 74% | Bachelor's Degree, 66% |
| Average age | 43 | 42 |
| Years of experience | 2 | 2 |
Product support engineers are in charge of managing the technical requests ordered by the customer. Their primary role is to repair and resolve errors, constantly register details for later reports, and update customers with the improvements. They help other engineers by enhancing processes and assisting in product development. Also, they provide recommendations for feature improvements and efficiency enhancement based on the customers' preference. These specialists are critical and analytical thinkers as well as technical experts. They are able to communicate well to customers while doing multiple tasks and pay attention to detail to track errors and record them.
An application support analyst is responsible for responding to and resolving customer issues about smartphone or computer applications. They do a variety of applications ranging from banking software and mobile games, and they usually deal with a great number of clients daily. It is also their task to report to a next level member of staff, such as an information technology (IT) manager or a senior systems analyst. Moreover, they spend their time working in an office setting and can be employed by software companies, game developers, technology creators, and other types of organizations.
Production support engineers and application support analysts have different pay scales, as shown below.
| Production Support Engineer | Application Support Analyst | |
| Average salary | $78,599 | $92,078 |
| Salary range | Between $57,000 And $107,000 | Between $67,000 And $125,000 |
| Highest paying City | Boston, MA | New York, NY |
| Highest paying state | Massachusetts | New York |
| Best paying company | Salesforce | Meta |
| Best paying industry | Technology | Finance |
There are a few differences between a production support engineer and an application support analyst in terms of educational background:
| Production Support Engineer | Application Support Analyst | |
| Most common degree | Bachelor's Degree, 74% | Bachelor's Degree, 66% |
| Most common major | Computer Science | Computer Science |
| Most common college | California State University - Long Beach | Stanford University |
Here are the differences between production support engineers' and application support analysts' demographics:
| Production Support Engineer | Application Support Analyst | |
| Average age | 43 | 42 |
| Gender ratio | Male, 85.1% Female, 14.9% | Male, 64.2% Female, 35.8% |
| Race ratio | Black or African American, 7.9% Unknown, 5.0% Hispanic or Latino, 11.7% Asian, 13.8% White, 61.2% American Indian and Alaska Native, 0.3% | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 14.7% Asian, 14.7% White, 53.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 9% | 11% |