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The differences between production support engineers and specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support engineer and a specialist. Additionally, a production support engineer has an average salary of $78,599, which is higher than the $58,013 average annual salary of a specialist.
The top three skills for a production support engineer include java, infrastructure and linux. The most important skills for a specialist are patients, customer service, and work ethic.
| Production Support Engineer | Specialist | |
| Yearly salary | $78,599 | $58,013 |
| Hourly rate | $37.79 | $27.89 |
| Growth rate | 5% | 10% |
| Number of jobs | 194,203 | 358,433 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 74% | Bachelor's Degree, 49% |
| Average age | 43 | 42 |
| Years of experience | 2 | 2 |
Product support engineers are in charge of managing the technical requests ordered by the customer. Their primary role is to repair and resolve errors, constantly register details for later reports, and update customers with the improvements. They help other engineers by enhancing processes and assisting in product development. Also, they provide recommendations for feature improvements and efficiency enhancement based on the customers' preference. These specialists are critical and analytical thinkers as well as technical experts. They are able to communicate well to customers while doing multiple tasks and pay attention to detail to track errors and record them.
Specialists are employees who are responsible for specific tasks or activities in the department they are assigned to. The actions or tasks they work on are related to their educational background or work experiences. They are usually highly skilled in specializations related to the work they are assigned to. Specialists are also highly trained on the competencies that are required of their specialty. As such, they are focused on the skills and competencies that are needed to enhance their experience in their specific field further.
Production support engineers and specialists have different pay scales, as shown below.
| Production Support Engineer | Specialist | |
| Average salary | $78,599 | $58,013 |
| Salary range | Between $57,000 And $107,000 | Between $32,000 And $104,000 |
| Highest paying City | Boston, MA | Jersey City, NJ |
| Highest paying state | Massachusetts | New Jersey |
| Best paying company | Salesforce | The Citadel |
| Best paying industry | Technology | - |
There are a few differences between a production support engineer and a specialist in terms of educational background:
| Production Support Engineer | Specialist | |
| Most common degree | Bachelor's Degree, 74% | Bachelor's Degree, 49% |
| Most common major | Computer Science | Business |
| Most common college | California State University - Long Beach | Stanford University |
Here are the differences between production support engineers' and specialists' demographics:
| Production Support Engineer | Specialist | |
| Average age | 43 | 42 |
| Gender ratio | Male, 85.1% Female, 14.9% | Male, 47.5% Female, 52.5% |
| Race ratio | Black or African American, 7.9% Unknown, 5.0% Hispanic or Latino, 11.7% Asian, 13.8% White, 61.2% American Indian and Alaska Native, 0.3% | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 9% | 11% |