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The differences between production support engineers and technical support senior engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support engineer and a technical support senior engineer. Additionally, a technical support senior engineer has an average salary of $107,429, which is higher than the $78,599 average annual salary of a production support engineer.
The top three skills for a production support engineer include java, infrastructure and linux. The most important skills for a technical support senior engineer are java, linux, and customer service.
| Production Support Engineer | Technical Support Senior Engineer | |
| Yearly salary | $78,599 | $107,429 |
| Hourly rate | $37.79 | $51.65 |
| Growth rate | 5% | 10% |
| Number of jobs | 194,203 | 183,916 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 74% | Bachelor's Degree, 64% |
| Average age | 43 | 42 |
| Years of experience | 2 | 2 |
Product support engineers are in charge of managing the technical requests ordered by the customer. Their primary role is to repair and resolve errors, constantly register details for later reports, and update customers with the improvements. They help other engineers by enhancing processes and assisting in product development. Also, they provide recommendations for feature improvements and efficiency enhancement based on the customers' preference. These specialists are critical and analytical thinkers as well as technical experts. They are able to communicate well to customers while doing multiple tasks and pay attention to detail to track errors and record them.
A technical support senior engineer is primarily in charge of resolving complicated issues and concerns through calls and correspondence, ensuring efficiency and client satisfaction. Their responsibilities include coordinating with customer support staff to gather data, studying records of initial assessments, liaising with clients to identify their needs, utilizing their expertise to develop solutions, and maintaining records of all transactions. Furthermore, as a technical support senior engineer, it is essential to lead and serve as a mentor to others, all while implementing the company's policies and regulations.
Production support engineers and technical support senior engineers have different pay scales, as shown below.
| Production Support Engineer | Technical Support Senior Engineer | |
| Average salary | $78,599 | $107,429 |
| Salary range | Between $57,000 And $107,000 | Between $82,000 And $140,000 |
| Highest paying City | Boston, MA | San Francisco, CA |
| Highest paying state | Massachusetts | Delaware |
| Best paying company | Salesforce | PayPal |
| Best paying industry | Technology | Telecommunication |
There are a few differences between a production support engineer and a technical support senior engineer in terms of educational background:
| Production Support Engineer | Technical Support Senior Engineer | |
| Most common degree | Bachelor's Degree, 74% | Bachelor's Degree, 64% |
| Most common major | Computer Science | Electrical Engineering |
| Most common college | California State University - Long Beach | California State University - Long Beach |
Here are the differences between production support engineers' and technical support senior engineers' demographics:
| Production Support Engineer | Technical Support Senior Engineer | |
| Average age | 43 | 42 |
| Gender ratio | Male, 85.1% Female, 14.9% | Male, 86.7% Female, 13.3% |
| Race ratio | Black or African American, 7.9% Unknown, 5.0% Hispanic or Latino, 11.7% Asian, 13.8% White, 61.2% American Indian and Alaska Native, 0.3% | Black or African American, 8.6% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 15.0% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 9% | 11% |