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The differences between production support specialists and support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support specialist and a support analyst. Additionally, a production support specialist has an average salary of $80,689, which is higher than the $75,989 average annual salary of a support analyst.
The top three skills for a production support specialist include troubleshoot, java and escalate. The most important skills for a support analyst are customer service, troubleshoot, and technical support.
| Production Support Specialist | Support Analyst | |
| Yearly salary | $80,689 | $75,989 |
| Hourly rate | $38.79 | $36.53 |
| Growth rate | 10% | 10% |
| Number of jobs | 161,790 | 107,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
In the manufacturing industry, a production support specialist is in charge of providing technical production support to employees and enterprise clients. It is their duty to coordinate with customer support groups, establish guidelines and budgets, gather and analyze data, perform extensive research and analysis to find and implement solutions against issues, and handle customer requests promptly and efficiently. Moreover, a production support specialist must maintain an active communication line with staff, all while enforcing the company's policies and regulations.
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
Production support specialists and support analysts have different pay scales, as shown below.
| Production Support Specialist | Support Analyst | |
| Average salary | $80,689 | $75,989 |
| Salary range | Between $52,000 And $122,000 | Between $50,000 And $114,000 |
| Highest paying City | New York, NY | Jersey City, NJ |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | HSBC Bank | The Citadel |
| Best paying industry | Pharmaceutical | Finance |
There are a few differences between a production support specialist and a support analyst in terms of educational background:
| Production Support Specialist | Support Analyst | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between production support specialists' and support analysts' demographics:
| Production Support Specialist | Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 64.6% Female, 35.4% | Male, 63.1% Female, 36.9% |
| Race ratio | Black or African American, 12.2% Unknown, 5.2% Hispanic or Latino, 14.2% Asian, 13.8% White, 54.1% American Indian and Alaska Native, 0.4% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |