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The differences between production support technicians and support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support technician and a support analyst. Additionally, a support analyst has an average salary of $75,989, which is higher than the $57,726 average annual salary of a production support technician.
The top three skills for a production support technician include troubleshoot, POS and SQL. The most important skills for a support analyst are customer service, troubleshoot, and technical support.
| Production Support Technician | Support Analyst | |
| Yearly salary | $57,726 | $75,989 |
| Hourly rate | $27.75 | $36.53 |
| Growth rate | 10% | 10% |
| Number of jobs | 162,450 | 107,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Production Support Technicians ensure the availability of the materials needed for production. Besides putting preventative maintenance techniques into practice and ensuring that the factory remains safe for each worker, production support technicians also identify faults and troubleshoot where possible. They inspect machinery and update the workers and management about the faults. Also, production support technicians analyze products and performance and then make the right recommendations. Moreover, they ensure that the staff members remain updated about the safety and health regulations.
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
Production support technicians and support analysts have different pay scales, as shown below.
| Production Support Technician | Support Analyst | |
| Average salary | $57,726 | $75,989 |
| Salary range | Between $33,000 And $98,000 | Between $50,000 And $114,000 |
| Highest paying City | Jersey City, NJ | Jersey City, NJ |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | Jefferies | The Citadel |
| Best paying industry | Manufacturing | Finance |
There are a few differences between a production support technician and a support analyst in terms of educational background:
| Production Support Technician | Support Analyst | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between production support technicians' and support analysts' demographics:
| Production Support Technician | Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 79.2% Female, 20.8% | Male, 63.1% Female, 36.9% |
| Race ratio | Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 12.8% White, 53.9% American Indian and Alaska Native, 0.4% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |