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The differences between provider relations representatives and technical service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a provider relations representative and a technical service representative. Additionally, a technical service representative has an average salary of $46,883, which is higher than the $40,957 average annual salary of a provider relations representative.
The top three skills for a provider relations representative include customer service, provider relations and medicaid. The most important skills for a technical service representative are customer satisfaction, switches, and LAN.
| Provider Relations Representative | Technical Service Representative | |
| Yearly salary | $40,957 | $46,883 |
| Hourly rate | $19.69 | $22.54 |
| Growth rate | -4% | -4% |
| Number of jobs | 203,893 | 247,265 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Provider relations specialists are professionals who work for insurance companies as the primary contact for health care providers such as clinics and hospitals. These specialists are required to provide answers about service contracts and billing procedures to health care providers. They must handle the documents of patients to ensure that proper paperwork has been filed for coverage while developing communications with providers about any policy changes. Provider relations specialists must also travel to different health care organizations to provide training to their staff on insurance policies and procedures.
A Technical Service Representative is responsible for providing customer service with customers' technical and network issues. They perform troubleshooting procedures through remote communication to fix end-users' problems on their hardware and software systems.They diagnose the system failures according to the customers' descriptions and identify technical solutions to avoid the reoccurrence of the same problem. A Technical Service Representative must have excellent communication and technical skills to navigate systems and ensure that the customers receive the highest satisfaction.
Provider relations representatives and technical service representatives have different pay scales, as shown below.
| Provider Relations Representative | Technical Service Representative | |
| Average salary | $40,957 | $46,883 |
| Salary range | Between $30,000 And $55,000 | Between $28,000 And $78,000 |
| Highest paying City | Helena, MT | Los Angeles, CA |
| Highest paying state | Montana | New York |
| Best paying company | Parkland Hospital | Quaker Houghton |
| Best paying industry | Health Care | Technology |
There are a few differences between a provider relations representative and a technical service representative in terms of educational background:
| Provider Relations Representative | Technical Service Representative | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between provider relations representatives' and technical service representatives' demographics:
| Provider Relations Representative | Technical Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 24.2% Female, 75.8% | Male, 71.1% Female, 28.9% |
| Race ratio | Black or African American, 12.1% Unknown, 5.3% Hispanic or Latino, 21.8% Asian, 6.5% White, 53.7% American Indian and Alaska Native, 0.7% | Black or African American, 10.5% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 56.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |