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Quoter vs customer support specialist

The differences between quoters and customer support specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a quoter, becoming a customer support specialist takes usually requires 6-12 months. Additionally, a quoter has an average salary of $51,649, which is higher than the $39,470 average annual salary of a customer support specialist.

The top three skills for a quoter include CSA, customer service and . The most important skills for a customer support specialist are customer support, phone calls, and compassion.

Quoter vs customer support specialist overview

QuoterCustomer Support Specialist
Yearly salary$51,649$39,470
Hourly rate$24.83$18.98
Growth rate--4%
Number of jobs18,318259,592
Job satisfaction-1
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 49%
Average age4240
Years of experience212

Quoter vs customer support specialist salary

Quoters and customer support specialists have different pay scales, as shown below.

QuoterCustomer Support Specialist
Average salary$51,649$39,470
Salary rangeBetween $33,000 And $78,000Between $28,000 And $55,000
Highest paying City-Washington, DC
Highest paying state-Rhode Island
Best paying company-Micron Technology
Best paying industry-Technology

Differences between quoter and customer support specialist education

There are a few differences between a quoter and a customer support specialist in terms of educational background:

QuoterCustomer Support Specialist
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 49%
Most common majorBusinessBusiness
Most common college--

Quoter vs customer support specialist demographics

Here are the differences between quoters' and customer support specialists' demographics:

QuoterCustomer Support Specialist
Average age4240
Gender ratioMale, 39.0% Female, 61.0%Male, 37.4% Female, 62.6%
Race ratioBlack or African American, 9.1% Unknown, 4.2% Hispanic or Latino, 23.2% Asian, 6.4% White, 56.3% American Indian and Alaska Native, 0.8%Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 7.2% White, 55.4% American Indian and Alaska Native, 0.7%
LGBT Percentage6%7%

Differences between quoter and customer support specialist duties and responsibilities

Quoter example responsibilities.

  • Manage call center productivity levels by maintaining CSR schedule adherence.
  • Process ECN's update BOM's and work orders as necessary.
  • Open and distribute mail to the appropriate staff and run postage machine.
  • Provide above average service to customers by bagging groceries appropriately and assist with carryout and loading merchandise into customer's vehicle.
  • Communicate with customers and FedEx to facilitate resolutions of any shipping or delivery issues.

Customer support specialist example responsibilities.

  • Build emails in Luminate system using HTML for mass updates.
  • Design online eBay templates using HTML; list items for sale.
  • Assist in training new CSR's on computer and billing systems.
  • Work for a pet supply business dealing mostly with business to business sales.
  • Assist in research projects for the department & prepare PowerPoint presentations as necessary.
  • Support using SQL to analyze data, write reports and correct errors in data.
  • Show more

Quoter vs customer support specialist skills

Common quoter skills
  • CSA, 82%
  • Customer Service, 18%
Common customer support specialist skills
  • Customer Support, 16%
  • Phone Calls, 11%
  • Compassion, 6%
  • Customer Service, 6%
  • Digital Marketing, 4%
  • Data Entry, 4%

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