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The differences between remote support technicians and administrative technical supports can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a remote support technician and an administrative technical support. Additionally, an administrative technical support has an average salary of $46,753, which is higher than the $38,016 average annual salary of a remote support technician.
The top three skills for a remote support technician include phone calls, remote technical support and troubleshoot. The most important skills for an administrative technical support are technical support, customer service, and troubleshoot.
| Remote Support Technician | Administrative Technical Support | |
| Yearly salary | $38,016 | $46,753 |
| Hourly rate | $18.28 | $22.48 |
| Growth rate | 10% | 10% |
| Number of jobs | 122,067 | 186,858 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 52% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A Remote Support Technician works on providing solutions to various issues and problems encountered by customers. The support technician helps people remotely through the phone or over the internet to solve a product or service problem. The Support Technician also provides on-site help whenever necessary. A remote support technician needs to have expertise in computer systems, hardware, and software. Also, the technician must have an affinity for troubleshooting and can deliver instructions clearly and effectively.
Administrative technical support maintains every technical set-up used in a company. Their primary responsibility is to inspect a company's systems, evaluate for issues, and repair any problems immediately. Administrative technical support is typically on call at the start of the day and, when they are not responding to calls, they conduct regular check-ups on all company systems. They are also responsible for creating technical reports and offering recommendations for improvements.
Remote support technicians and administrative technical supports have different pay scales, as shown below.
| Remote Support Technician | Administrative Technical Support | |
| Average salary | $38,016 | $46,753 |
| Salary range | Between $29,000 And $49,000 | Between $29,000 And $75,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | New Jersey |
| Best paying company | - | AIG |
| Best paying industry | - | - |
There are a few differences between a remote support technician and an administrative technical support in terms of educational background:
| Remote Support Technician | Administrative Technical Support | |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 52% |
| Most common major | Computer Science | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between remote support technicians' and administrative technical supports' demographics:
| Remote Support Technician | Administrative Technical Support | |
| Average age | 42 | 42 |
| Gender ratio | Male, 87.5% Female, 12.5% | Male, 67.6% Female, 32.4% |
| Race ratio | Black or African American, 12.4% Unknown, 5.1% Hispanic or Latino, 15.2% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.4% White, 54.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |