Router vs yardmaster/customer service/crew dispatching

The differences between routers and yardmaster/customer service crew dispatchings can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a router and a yardmaster/customer service/crew dispatching. Additionally, a router has an average salary of $50,811, which is higher than the $31,397 average annual salary of a yardmaster/customer service/crew dispatching.

The top three skills for a router include customer service, customer orders and roadnet. The most important skills for a yardmaster/customer service/crew dispatching are data entry, customer service, and customer complaints.

Router vs yardmaster/customer service/crew dispatching overview

	Router	Yardmaster/Customer Service/Crew Dispatching
Yearly salary	$50,811	$31,397
Hourly rate	$24.43	$15.09
Growth rate	10%	-8%
Number of jobs	2,393	157,794
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 32%	High School Diploma, 41%
Average age	42	43
Years of experience	2	2

Router vs yardmaster/customer service/crew dispatching salary

Routers and yardmaster/customer service crew dispatchings have different pay scales, as shown below.

	Router	Yardmaster/Customer Service/Crew Dispatching
Average salary	$50,811	$31,397
Salary range	Between $34,000 And $75,000	Between $25,000 And $38,000
Highest paying City	Cleveland, OH	-
Highest paying state	Maryland	-
Best paying company	Havertys Furniture	-
Best paying industry	Automotive	-

Differences between router and yardmaster/customer service/crew dispatching education

There are a few differences between a router and a yardmaster/customer service/crew dispatching in terms of educational background:

	Router	Yardmaster/Customer Service/Crew Dispatching
Most common degree	Bachelor's Degree, 32%	High School Diploma, 41%
Most common major	Business	Business
Most common college	-	-

Router vs yardmaster/customer service/crew dispatching demographics

Here are the differences between routers' and yardmaster/customer service crew dispatchings' demographics:

	Router	Yardmaster/Customer Service/Crew Dispatching
Average age	42	43
Gender ratio	Male, 59.3% Female, 40.7%	Male, 28.8% Female, 71.2%
Race ratio	Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.5% American Indian and Alaska Native, 0.4%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	11%	7%

Differences between router and yardmaster/customer service/crew dispatching duties and responsibilities

Router example responsibilities.

Perform pre-trip & post-trip inspections.
Work closely with DHS and NYPD.
Foster improved business relationships with multiple 3rd party logistics providers, enhancing delivery and quality performance and overall customer satisfaction.
Input routes and dispatch from AS400, ACSG program.
Set up, change and operate CMS machine (CNC).
Assist a survey crew with GPS coordinates.

Yardmaster/customer service/crew dispatching example responsibilities.

Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
Dispatch technicians to specific jobs, help troubleshoot customer issues, and assist with office duties.
Enter tender and movement numbers in AS400.
Dispatch for Baltimore, Charlotte, Richmond, Roanoke and Raleigh HVAC techs.
Handle multiple install projects of GPS tracking unit installs from close of sale to completion.
Call location to confirm issues and troubleshoot to resolve prior to dispatch of technician if possible.

Router vs yardmaster/customer service/crew dispatching skills

Common router skills

Customer Service, 33%
Customer Orders, 11%
Roadnet, 10%
Logistics, 8%
Data Entry, 8%
Pallets, 8%

Common yardmaster/customer service/crew dispatching skills

Data Entry, 20%
Customer Service, 8%
Customer Complaints, 7%
Outbound Calls, 6%
Inbound Calls, 6%
Payroll, 5%

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Router vs Yardmaster/Customer Service/Crew Dispatching

Updated January 8, 2025

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