Scheduler jobs in Asheville, NC

Become a part of our caring community and help us put health first The Referral and Scheduling Coordinator schedules and pre-registers patients for exams and procedures with specialists and providers outside of the primary care physician's office. The Referral and Scheduling Coordinator performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations and works on semi-routine assignments. Located in Asheville, NC The Referral and Scheduling Coordinator gathers and communicates all relative information and preparation instructions to patient and referring providers. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion. Use your skills to make an impact Required Qualifications Proficient with medical terminology Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook Knowledge with Electronic Medical Records & referral prior authorization process Excellent professional communication abilities, at all levels within the organization and with patients, at all times Preferred Qualifications A minimum of 1 year experience in referral or scheduling role or equivalent experience Bachelor's Degree in Healthcare or Business Administration Insurance knowledge Knowledge of ICD 10 and CPT coding Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $39,000 - $49,400 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Job Details 95 00 Corporate - Asheville, NC Fully Remote Admin - ClericalDescription Patient Services Representative is responsible for collection processes related to medical accounts within the Central Billing Office. Proactively work assigned accounts to maximize accurate and timely payment from patient. Observe company policies, and all applicable laws. Familiarity with regulations regarding the collection of medical bills and patient balances is essential. Exceptional internal and external customer service skills required. Responsibilities include, but are not limited to, the following: Monitor collection dollars by Hub to maximize productivity and reduce overall delinquent accounts. Send correspondence to patients in delinquent status. Answer/respond to calls and/or correspondence related to patient balances. Analyze and interpret reasons for patient balances from EOB (deductible, co-insurance, co-payment). Document all work and calls performed in database system. Recordkeeping of collection and status of accounts. Strong and accurate data entry skills. Coordinate patient payment arrangements when possible. Record patient payments by phone. Provide receipt upon request. Contribute a team effort by accomplishing individual/departmental goals to remain efficient and actively promote Allergy Partners culture. Involve Patient Services Representative, Team Lead when additional support is required to perform job duties. Other Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice to protect Central Billing Office operations by keeping information confidential. Maintains detailed knowledge of practice management and other computer software as it relates to job functions. Attends OSHA, HIPAA, and OIG training programs as required. Attends all meetings as requested including regular staff meetings. Attends Medicare and other continuing education courses as requested. Pursue and participate in education to remain current with changes in the Healthcare industry. Performs any additional duties as requested by management. Completes all assigned AP training (such as CPR, OSHA, HIPAA, Compliance, Information Security, others) within designated timeframes. Complies with Allergy Partners and respective hub/department policies and reports incidents of policy violations to a Supervisor/Manager/Director, Department of Compliance & Privacy or via the AP EthicsPoint hotline. Supervisory Responsibilities This job has no supervisory responsibilities. Typical Physical Demands Physical demands are moderate with occasional lifting of items weighing approximately 20-30 pounds. Position requires prolonged sitting, some bending, stooping, and stretching. Good eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment is also required. Employee must have normal range of hearing and vision must be correctable to normal range to record, prepare, and communicate appropriate reports. Typical Working Conditions Normal office environment. Occasional evening or weekend work. Qualifications EDUCATIONAL REQUIREMENTS: High school diploma or GED equivalent. Healthcare or related experience required. QUALIFICATIONS AND EXPERIENCE: One to three years of experience in general office administration and previous collection experience. Ability to speak Spanish and previous billing coding experience, a plus. Excellent communication skills, both written and oral. Proficient computer skills including word processing, and data entry. Familiar with Microsoft Office, Excel, and Outlook as email is an important communication tool. Must have ability to communicate professionally and effectively with customers, management, and co-workers. Work in a fast-paced office environment, and sit for long periods of time in front of computer while talking on the phone throughout entire workday. Ability to handle daily stressful situations due to the nature of the job, as well as work independently and stay focused on task at hand. Prioritize, problem solve, and multi-task. Work closely with other staff to identify, resolve, and share information regarding patient payment trends and problem areas.

We are a state-of-the-art orthodontic practice that prides itself on clinical excellence while providing an exceptional patient experience. Our team is comprised of individuals who are self-starters, empathetic, energetic, and truly understand how to “wow” a patient. We build strong relationships with our patients, our communities, and each other - one smile at a time. Description: Scheduling Coordinators plays a vital role in ensuring each patient receives excellent treatment! They are responsible for welcoming the patients when they visit the practice and for scheduling appointments for both new and current patients. We are looking for people who are: Flexible Committed Improvement focused Team focused Fun Curious Relationship focused Listeners who relate with people Self-Starters Eager to learn new skills Essential Job Functions: Welcome patients as they enter the practice Answer phones and greet patients Scheduling appointments for both new and current patients and answering any questions they may have about their upcoming appointments Assist in opening and closing the practice everyday with other members of the team Take payments and assist in verifying insurance, if needed Serve as the "face" and the "voice" of the practice Essential Job Skills: Communicates effectively and respectfully to patients, Doctor and team Must have strong organizational skills and ability to multitask Ability to demonstrate reliability and responsiveness to patients and team General knowledge and understanding of front office and administrative duties Displays strong interpersonal skills and has a customer service mindset Please note: this job description is not designed to cover a comprehensive list of duties or responsibilities that are required for this position. Duties and responsibilities may change with or without notice. Requirements Minimum Requirements: High School Diploma or GED Strong organizational skills Flexible Schedule Preferred Requirements: 1-2 years front office experience, dental preferred Benefits: Competitive benefits package including PTO, health/vision/dental insurance, and company paid STD/LTD Robust 401k plan, including a company match up to 4% Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sitting, standing, walking for much of the day Manual dexterity Lifting up to 30 pounds (may exceed this amount at times in emergency patient situations) Bending and reaching Southern Orthodontic Partners is an Equal Opportunity Employer (EEO). Salary Description up to $22 an hour

Pay Range: The primary responsibilities of Patient Services Specialist (PSS) to provide quality customer service by greeting the patient, collecting their information and payments in addition to scheduling appointments and maintaining medical records. Due to the different AON office layouts, the below responsibilities and tasks will be broken up or not based on size and skill in office. Key Performance Areas: Create and maintain patient charts within the EMR and billing systems for New and Hospital Consult Patients. Accurately record and communicate Hospital Consults to the appropriate physician. Responsible for all physician requests regarding schedule changes, patient appointments, etc. including maintaining all future schedules to adhere to physician preferences such as max number of patients, gaps between patients, canceling appointments etc. and fix any problems in advance. Responsible to work with physicians to assign new patients to appropriate clinician per office policy, if applicable. Keeps records of physician assignments, dates, and diagnoses, if applicable. Accurately and promptly check-in patients per clinic policy, collect and document payments, and verify demographic information is up to date. Collect or scan patient identification, patient chart photo and insurance cards. Prepare and work reports in accordance with AON and clinic protocols to ensure all patient care is accurate and timely. Schedule patient appointments including follow-ups, treatments, referrals, and outside testing ordered by the physician and provide to the patient in accordance with clinic policy. Prepare the clinic daily close deposit and documents. Balance the Cash drawer if applicable. Distribute documents to appropriate departments. Maintain E-Fax servers and distribute appropriately and/or accurately enter to patient chart as required. Fax or mail records requested by patients or outside physicians. Requests missing information for future appointments from facility or provider and has them faxed to the clinic then files record in chart. Check-in Station (if applicable) Check sign-in list as patients arrive for appointments. Promptly note patient's arrival in EMR system and note the patient's location to notify appropriate staff of patient's arrival. Verify the patient's identity according to AONS' Patient I.D. policy and either affixes the patient's name label on the patient's shoulder or hands the patient the label and ensures that he/she affixes the label on their shoulder area. Collect patient co-pays at time of sign-in and print or write a receipt and give to the patient. Notify Financial Counselor if patient is unable to make payment. Receipts are written or printed and given to patient. Post all payments in computer. Log payment on A/R sheets. Copy insurance cards and picture I.D. of all new patients. Be sure patient completes medical history forms and notify Financial Counselor of the arrival of the patient as needed. Verify information on the patient's demographic sheet. Have patient initial and date every 30 days and in January of every year. Answer telephone promptly and route calls or take messages as appropriate. Relay messages to the doctor on rounds. Responsible for taking phones off the answering service promptly at 9:00 a.m. and for switching calls to answering service at 5:00 p.m. Retrieve messages left with answering service/voice mail and distribute as necessary. Take hospital consult information and relay to physicians and Hospital Rounds Coordinator or other assigned person. Contact patients who do not keep appointment to determine reason and reschedule. Document the call and reason in patient's Onco/EMR. If patient cannot be reached by phone, send appropriate letter. Cancel missed appointments in computer to produce clean schedules at end of the workday. Forward sign-in sheets to the EDI Department at the corporate office. Schedule in computer or designated calendar, physician's meetings and drug representative's lunches. Give death certificate to physician for signature. Call funeral home when paperwork is completed. Run trial close each day. Fax appropriate information to the business office according to AON policy. Contact patients the day before their appointment to remind them of appointment time. Reschedule appointments as needed. Compile and distribute information sheets and discs for the PET Scanner in those offices where applicable. Check-Out Station (if applicable) Schedule follow-up appointments for clinic as directed by physician's orders and depart patients out of EMR system. Schedule outside testing, referrals to other physicians and hospital admissions as ordered by physicians, if applicable. Print out patient's list of appointments and explain each appointment, if applicable. If outside testing requires preparation, give the patient the preparation and non-prescription medication and explain process to patient/family member. Request and collect payment from patients as stated on A/R Report and/or computer. Notify financial counselor if patient is unable to make payment. Receipts are written or printed and given to patient. Post credit card payments in computer. Log payment on A/R sheets. Work with physician and nursing staff to establish manageable daily schedules. (i.e., know how many patients a physician can see in one day, and adjust schedule if necessary to alleviate patient load). Maintain schedules to be sure patients are rescheduled to accommodate physician's vacations, conferences, and personal appointments. Run trial close daily. Verify with office manager and fax to business office. Notifies financial counselor of any insurance change or STAT outside scheduling, or hospital admission. Answers phones promptly and routes calls or takes messages as appropriate. Balance cash drawer in a.m. and p.m. daily. Handles cash drawer according to AON procedure. Checks and maintains front staff and medical record query reports. Medical Records Station if applicable Assemble all new patient and Hospital Follow-Up (HFU) charts. Obtain pertinent information for patient's appointments by calling referring Doctor, hospital, labs, etc. Must verify all records received. (Depending on office operation, i.e. handled at other PSS station at some offices). Maintain fax machine with supplies. Distribute received faxes promptly. Open, sort, and distribute daily mail and any other reports delivered by lab facilities, home health agencies, etc. Empty courier box upon arrival and distribute interoffice mail promptly. Request from and distributes to outside physicians, correspondence, reports, test results on individual patients. This is accomplished through the medical records activity code in OncoEMR. Front staff activity as well as refer to doctor activity codes are also initiated by the AON physician of record. Medical records, refer to doctor and front staff reports are run daily and processed accordingly. Fax or mail records requested by patients or outside physicians. Send charts to corporate office for copying by outside copying company in response to subpoenas or other legal requests per policy. Answer telephones promptly and route calls or take messages as appropriate.Run daily close each day. Fax appropriate information to the business office Fax Server if applicable Checks fax server periodically throughout the day for new faxes to be filed. Always verifies date of birth before selecting account to file records. Deletes faxes once they have been labeled and filed correctly. Notifies Onco/EMR support or office manager to remove faxes that were filed incorrectly in patient's chart. Notifies Onco support or office manager when a procedure is missing from the Name/Subject drop down list to be added. Files all documents in the correct category and with the correct document Name/Subject. Job Duties Common to all stations: Provide support and understanding to our patients and their caregivers to create a friendly and welcoming environment. Graciously answer telephones promptly and route calls or document messages including voicemails as appropriate within the EMR. Activate and deactivate the answering service as required for clinic hours. Must understand and follow the policy for emergency calls Perform the tasks of other patient services specialist stations that employee has been trained on. Will be expected to cover other stations for absences, lunches, vacations, etc. Comply with all Federal and State laws and regulations pertaining to patient care, patients' rights, safety, billing, privacy and collections. Adhere to all AON and departmental policies and procedures, including IT policies and procedures and disaster recovery plan. Assist in training other AON employees. Keep work area and records in a neat and orderly manner. Maintain all company equipment in a safe and working order. Maintain and ensure the confidentiality of all patient and employee information at all times in accordance to policy and HIPAA regulations. Will be expected to work at any AON location to help meet AON business needs. Required Qualifications: Education: High School Diploma; Associates degree a plus Experience: Minimally one year healthcare field. Physician office preferred. Patient/Customer focused. Attention to detail with strong ability to multitask. Excellent interpersonal skills. Strong communication skills with a wide variety of personalities. Core Capabilities: Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment. Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters. Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback. Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations. Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required. Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites. Computer Skills: Proficiency in MS Office Word, Excel, Power Point, and Outlook required. Travel: 0% Standard Core Workdays/Hours: Monday to Friday 7:30 AM - 4:30 PM. Occasional overtime may be required, and weekend shifts based on location hours and operational needs. #AONA

Patient Access Scheduling Coordinator II will serve patients by supporting timely, efficient, and successful scheduling for all MAHEC clinics, all while providing excellent patient experience. They will assist the patient in preparing for their appointment at MAHEC through creating and managing patient accounts, verification of insurance and demographics and ensure the proper paperwork has been completed and assess if new paperwork is needed. This position works directly with the patients. Reviewing patient electronic health records to determine the status of referrals, obtain appropriate documentation on appointments, and maintain open lines of communication between referrals team, ordering providers, and offices to which referrals are sent. SPECIFIC RESPONSIBILITIES: Schedule patient appointments across all MAHEC clinics Schedule patient appointments for MAHEC specialty groups Obtain and review patient's legal documentation related to decision-making for Risk review Reschedule cancelled patients Schedule Referrals appointments for tests, procedures, and consultations from offices outside of MAHEC and from internal referrals Maintain accurate records of contact attempts, correspondence, and referral processing and follow up activities in the EHR, and other established tracking systems. Familiar with medical terminology Send registration forms electronically to patient Collect all necessary patient demographic information Collect and verify all insurance information, screen all patients for sliding scale Determine if medical interpreter will be required for patient visit Prepare and deliver appropriate pre-visit patient paperwork, including Request of Information (ROI) form Answer phones, checks voicemails, monitors phone volume Monitors appropriate electronic health record inbox and provides follow-up Participates in orientation of new staff Participate in process improvement of new and existing workflows Float within Pre-Visit Planning functions as needed This role description is a general description of the essential job functions. It is not intended to describe all the duties the Patient Access Scheduling Coordinator may perform. KEY COMPETENCIES: Communication Skills Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient's family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families. Decision Making Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time. HealthCare Knowledge Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate. This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC's organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate. Interpersonal Skills Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others. Organizational Values Adherence to MAHEC's founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need. Problem Solving Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change. SPECIFIED SKILLS COMPUTER Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications required. Advanced skills in a Medical Office Management software program, preferably Allscripts. FOREIGN LANGUAGE Spanish-speaking skills preferred. PHYSICAL DEMANDS Sedentary - Very light energy level: Lift 10 lbs box overhead, Lift and Carry 15 lbs, Push/Pull 20 lbs cart. SUPERVISORY RESPONSIBILITIES: Not Applicable. EDUCATION AND EXPERIENCE MINIMUM QUALIFICATIONS: High School Diploma or equivalent, at least (2) years of relevant experience in a medical office or hospital setting, or a comparable equivalent of combined education and experience required. Strongly prefer individual with working knowledge of medical terminology, referral or scheduling experience, and/or experience working with major health insurance carriers. Fluency in Spanish also a plus. Prior call center experience helpful, but not required. PREFERRED QUALIFICATIONS: Previous experience in a medical office/clinical environment preferred. REQUIRED LICENSES: Not Applicable. SCHEDULE: Regular attendance on-site is an essential function of this position. Typical business hours are Monday - Friday, 7:30 am to 6:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader. POSITION COMPENSATION: $22.31/hour, full time + full benefits At MAHEC, we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive. All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption. MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer. MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC. If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to ******************* for support in your job search process. You could be the talent we are seeking for this or other opportunities.

Patient Access Scheduling Coordinator will serve patients by supporting timely, efficient, and successful scheduling for all MAHEC clinics, all while providing excellent patient experience. They will assist the patient in preparing for their appointment at MAHEC through creating and managing patient accounts, verification of insurance and demographics and ensure the proper paperwork has been completed and assess if new paperwork is needed. This position works directly with the patients. SPECIFIC RESPONSIBILITIES: * Schedule patient appointments across all MAHEC clinics * Schedule patient appointments for MAHEC specialty groups * Obtain and review patient's legal documentation related to decision-making for Risk review * Reschedule cancelled patients * Process incoming and internal referrals * Send registration forms electronically to patient * Collect all necessary patient demographic information * Collect and verify all insurance information, screen all patients for sliding scale * Determine if medical interpreter will be required for patient visit * Prepare and deliver appropriate pre-visit patient paperwork, including Request of Information (ROI) form * Collects patient payments over the phone * Answer phones, checks voicemails, monitors phone volume * Monitors appropriate electronic health record inbox and provides follow-up * Participates in orientation of new staff * Participate in process improvement of new and existing workflows * Float within Pre-Visit Planning functions as needed This role description is a general description of the essential job functions. It is not intended to describe all the duties the Patient Access Scheduling Coordinator may perform. KEY COMPETENCIES: * Communication Skills Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient's family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families. * Decision Making Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time. * HealthCare Knowledge Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate. This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC's organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate. * Interpersonal Skills Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others. * Organizational Values Adherence to MAHEC's founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need. * Problem Solving Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change. SPECIFIED SKILLS * COMPUTER * Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications required. * Advanced skills in a Medical Office Management software program, preferably Allscripts. * FOREIGN LANGUAGE * Spanish-speaking skills preferred. PHYSICAL DEMANDS * Sedentary - Very light energy level: Lift 10 lbs box overhead, Lift and Carry 15 lbs, Push/Pull 20 lbs cart. SUPERVISORY RESPONSIBILITIES: * Not Applicable. EDUCATION AND EXPERIENCE * MINIMUM QUALIFICATIONS: * Any combination of education and experience equivalent to the following: High school diploma or equivalent, two years of relevant experience in an ambulatory setting, or comparable combined education and/or experience required. * PREFERRED QUALIFICATIONS: * Previous experience in a medical office/clinical environment preferred. REQUIRED LICENSES: * Not Applicable. SCHEDULE: Regular attendance on-site is an essential function of this position. Typical business hours are Monday - Friday, 7:30 am to 6:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader. POSITION COMPENSATION: $20.43/hour, full time + full benefits At MAHEC, we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive. All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption. MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer. MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC. If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to ******************* for support in your job search process. You could be the talent we are seeking for this or other opportunities.

Benefits: * 401(k) * 401(k) matching * Health insurance * Paid time off * Vision insurance Benefits/Perks * Great small business work environment * Flexible scheduling * Paid time off, health insurance, dental insurance, retirement benefit, and more! American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises. Job Summary To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations. Responsibilities * Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents * Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards * Register patients, update patient records, verify insurance accurately and timely, and check patients out * Determine, collect, and process patient payments and address collection and billing issues * Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests * Balance daily patient charges (cash, check, credit cards) against system reports * Complete closing procedures by preparing closing documentation and submitting required reports * Complete cash control procedures and secure financial assets * Maintain complete and accurate documentation * Other duties and responsibilities as assigned Qualifications High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms. Compensation: $15.00 - $16.50 per hour PS: It's All About You! American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient. If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides. Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more. We are an Equal Opportunity Employer.

Front Office Coordinator Schedule: Full-time, Days Your experience matters Harris Regional Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Front Office Coordinator joining our team, you're embracing a vital mission dedicated to making communities healthier . Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. More about our team People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. How you'll contribute A Front Office Coordinator who excels in this role: Coordinates and engages in the day to day activities occurring in the front office of the Rehab Services Department. Receives, screens, and routes visitors and telephone calls. Responds to, escalates, and follows up on inquiries and problems as appropriate. Registers patients, verifies data and assists with completing any and all forms. Obtains and updates demographic, billing and third party coverage information. Explains policies and procedures to patients, families and visitors as needed. Performs these tasks efficiently with careful attention to detail with a minimal error rate. Maintains files and office equipment. Why join us We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers: Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees. Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off. Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match. Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). Professional Development: Ongoing learning and career advancement opportunities. Free travel and entertainment discount program to ensure you enjoy your time away from work. What we're looking for Applicants should have a high school diploma or equivalent. Additional requirements include: Prefer two years clerical experience. Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Must have the ability to work independently, have strong communication skills, good basic math skills and be computer literate. Coding experience preferable. Ability to manage multiple tasks simultaneously. Customer service skills a must. A service oriented personality is required. More about Harris Regional Hospital Harris Regional Hospital is an 86-bed acute care facility located in Sylva, NC. With a long-standing reputation for excellent care, this fully-accredited hospital has been providing care to western North Carolina residents since 1925. Harris offers five major service lines, including orthopedics, cardiology, general surgery, women's care, and emergency medicine, as well as sports medicine, physical therapy, imaging and laboratory services, and many other areas of subspecialty care. EEOC Statement “Harris Regional Hospital is an Equal Opportunity Employer. Harris Regional Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”

Blue Ridge Health is currently seeking a Behavioral Health Centralized Scheduler to be part of our Behavioral Health Team in Clyde, NC. What We Offer You: A competitive benefits plan, including Medical, Dental and Vision Company sponsored life insurance and short and long-term disability coverage 403(b) retirement account with company matching Supplemental accident insurance available 9 paid holidays per year PTO and Personal Day accrual, starting day 1 - (We value a work-life balance!) What You'll Do: The Behavioral Health Centralized Scheduler is an integral member of the behavioral health team of BRH and works in cooperation with the BH team members to manage routine and crisis scheduling and rescheduling. Responsibilities include: Schedule and reschedule appointments in collaboration with clients. Track missed appointments and engage clients with curiosity and compassion to explore possible barriers to attending, sharing themes and concerns with Behavioral Health leadership to improve system-level access. Build, apply, and update scheduling templates within the electronic health record (EHR) to support timely and coordinated access to care. Coordinate internal crisis-related appointment scheduling using a calm, supportive, and client-centered approach, while following established protocols. Responsible for proper maintenance of all electronic medical record information related to the scheduling process. Assists providers in requesting health records when needed. Protects the confidentiality of clients and their records at all times by complying with the BRH patient confidentiality policy. Direct individuals accordingly to all different departments to ensure they receive the proper assistance needed. Enhance access to services by regularly reviewing provider schedules and filling available appointment openings in a way that maintains client choice and supports timely care. Maintains a close working relationship with Behavioral Health team members to promote smooth operations, clear communication, and high-quality client experiences across service lines. What We're Looking For: High school diploma or equivalent required. Bilingual - Spanish language, preferred. Experience with electronic medical record systems and/or previous referral coordination preferred. Ability to organize, communicate and perform detailed functions required. Strong interpersonal skills About Blue Ridge Health: At Blue Ridge Health our mission is to improve Health, inspire Hope, and advance Healing through access to Compassionate, Affordable, and Quality Care. We are seeking individuals with a passion for creating an exceptional patient and client care experience to join our team! We are a nonprofit system of Federally Qualified Health Centers (FQHCs) that works closely with communities to meet the ever-changing medical and behavioral healthcare needs of individuals throughout WNC. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The Patient Services Coordinator (PSC) serves as the main administrative contact for both patients and clinicians at their assigned center to ensure that the center runs smoothly daily. The PSC will provide excellent clinician and patient support in a pleasant working environment that embody our core values: ICARE-Integrity, Community, Accountability, Results, Enthusiasm. A detailed description of role responsibilities are outlined below. Administrative Responsibilities: • Telephone management: Answer incoming phone calls, assist caller with all requests, connect with other departments when necessary, retrieve and process voice mails, relay all messages to appropriate individuals within 1 business day • Learn, become proficient and utilize all MPCC systems (AMD, MEND, PETAL, Five9, Company Portal) • Maintain the center environment to ensure clinician, patient, and shared spaces are used appropriately and kept clean • Adhere to the Missed Visit Report SOP responsibilities as outlined • Adhere to the Medical Records Policies and Procedures responsibilities as outlined • Coordinate lunches with pharmaceutical representatives and Center Directors on center calendar • Order center and clinical supplies • Maintain current stock of clinician appointment cards • Check email and respond to received emails and Teams messages • Attend all meetings and trainings as assigned Responsibilities to Clinicians: • Task clinician messages that need their attention (non-medication patient questions) using the SBAR communication format • Forward all important patient or referring clinician correspondence to clinician in timely manner • Task MST messages that need their attention (medication related questions) • Process and send out pharmacogenetic testing • Process and send out drug screens • Administer computerized testing for patients and upload results (CNS-VS and Qb) • Confirm that Center calendar is current with team member time off requests Patient Responsibilities: • Greet patients professionally and respectfully upon entering by adhering to the MPCC Service Excellence Standards • Check- in patients and ensure clinician is notified of patient's arrival • Obtain all new patient paperwork, a copy of a photo ID and insurance card (front and back) < OR> • Confirm each patient's demographic information at each visit (insurance, address, phone number, email) • Collect the patient's payment for DOS, existing balance and any other payment required. • Upload patient notes, information, etc. into the patient's charts in AMD • Notify Prior Authorization department of any requests and follow up as needed • Prepare, scan, transmit letters and/or documentation as needed • Manage wait list for patients requesting a sooner appointment • Schedule and reschedule appointments as necessary Requirements for Position: • Travel to different locations and act as additional coverage as needed (primarily float position) • Excellent communication skills, both verbal and written • Organized with an ability to multi-task • Ability to maintain calm and professional demeanor in potentially stressful situations. • Ability to problem solve • At least 1 - 2 years working in an office setting (preferably medical) Proficient computer and software skills Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: While working the essential functions of this job, the employee is occasionally required to stand, walk, sit, lift, carry, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk, hear and lift and/or move up to 40 pounds. Work Environment: While performing the essential functions of the job, the team member comes in contact with patients in a wide variety of circumstances. The team member may be exposed to unpleasant situations including accidents, injuries, illnesses, patient elements and varying or unpredictable situations. Monday-Friday 8:00-5:00

Pay Range: The primary responsibilities of Patient Services Specialist (PSS) to provide quality customer service by greeting the patient, collecting their information and payments in addition to scheduling appointments and maintaining medical records. Due to the different AON office layouts, the below responsibilities and tasks will be broken up or not based on size and skill in office. Key Performance Areas: Create and maintain patient charts within the EMR and billing systems for New and Hospital Consult Patients. Accurately record and communicate Hospital Consults to the appropriate physician. Responsible for all physician requests regarding schedule changes, patient appointments, etc. including maintaining all future schedules to adhere to physician preferences such as max number of patients, gaps between patients, canceling appointments etc. and fix any problems in advance. Responsible to work with physicians to assign new patients to appropriate clinician per office policy, if applicable. Keeps records of physician assignments, dates, and diagnoses, if applicable. Accurately and promptly check-in patients per clinic policy, collect and document payments, and verify demographic information is up to date. Collect or scan patient identification, patient chart photo and insurance cards. Prepare and work reports in accordance with AON and clinic protocols to ensure all patient care is accurate and timely. Schedule patient appointments including follow-ups, treatments, referrals, and outside testing ordered by the physician and provide to the patient in accordance with clinic policy. Prepare the clinic daily close deposit and documents. Balance the Cash drawer if applicable. Distribute documents to appropriate departments. Maintain E-Fax servers and distribute appropriately and/or accurately enter to patient chart as required. Fax or mail records requested by patients or outside physicians. Requests missing information for future appointments from facility or provider and has them faxed to the clinic then files record in chart. Check-in Station (if applicable) Check sign-in list as patients arrive for appointments. Promptly note patient's arrival in EMR system and note the patient's location to notify appropriate staff of patient's arrival. Verify the patient's identity according to AONS' Patient I.D. policy and either affixes the patient's name label on the patient's shoulder or hands the patient the label and ensures that he/she affixes the label on their shoulder area. Collect patient co-pays at time of sign-in and print or write a receipt and give to the patient. Notify Financial Counselor if patient is unable to make payment. Receipts are written or printed and given to patient. Post all payments in computer. Log payment on A/R sheets. Copy insurance cards and picture I.D. of all new patients. Be sure patient completes medical history forms and notify Financial Counselor of the arrival of the patient as needed. Verify information on the patient's demographic sheet. Have patient initial and date every 30 days and in January of every year. Answer telephone promptly and route calls or take messages as appropriate. Relay messages to the doctor on rounds. Responsible for taking phones off the answering service promptly at 9:00 a.m. and for switching calls to answering service at 5:00 p.m. Retrieve messages left with answering service/voice mail and distribute as necessary. Take hospital consult information and relay to physicians and Hospital Rounds Coordinator or other assigned person. Contact patients who do not keep appointment to determine reason and reschedule. Document the call and reason in patient's Onco/EMR. If patient cannot be reached by phone, send appropriate letter. Cancel missed appointments in computer to produce clean schedules at end of the workday. Forward sign-in sheets to the EDI Department at the corporate office. Schedule in computer or designated calendar, physician's meetings and drug representative's lunches. Give death certificate to physician for signature. Call funeral home when paperwork is completed. Run trial close each day. Fax appropriate information to the business office according to AON policy. Contact patients the day before their appointment to remind them of appointment time. Reschedule appointments as needed. Compile and distribute information sheets and discs for the PET Scanner in those offices where applicable. Check-Out Station (if applicable) Schedule follow-up appointments for clinic as directed by physician's orders and depart patients out of EMR system. Schedule outside testing, referrals to other physicians and hospital admissions as ordered by physicians, if applicable. Print out patient's list of appointments and explain each appointment, if applicable. If outside testing requires preparation, give the patient the preparation and non-prescription medication and explain process to patient/family member. Request and collect payment from patients as stated on A/R Report and/or computer. Notify financial counselor if patient is unable to make payment. Receipts are written or printed and given to patient. Post credit card payments in computer. Log payment on A/R sheets. Work with physician and nursing staff to establish manageable daily schedules. (i.e., know how many patients a physician can see in one day, and adjust schedule if necessary to alleviate patient load). Maintain schedules to be sure patients are rescheduled to accommodate physician's vacations, conferences, and personal appointments. Run trial close daily. Verify with office manager and fax to business office. Notifies financial counselor of any insurance change or STAT outside scheduling, or hospital admission. Answers phones promptly and routes calls or takes messages as appropriate. Balance cash drawer in a.m. and p.m. daily. Handles cash drawer according to AON procedure. Checks and maintains front staff and medical record query reports. Medical Records Station if applicable Assemble all new patient and Hospital Follow-Up (HFU) charts. Obtain pertinent information for patient's appointments by calling referring Doctor, hospital, labs, etc. Must verify all records received. (Depending on office operation, i.e. handled at other PSS station at some offices). Maintain fax machine with supplies. Distribute received faxes promptly. Open, sort, and distribute daily mail and any other reports delivered by lab facilities, home health agencies, etc. Empty courier box upon arrival and distribute interoffice mail promptly. Request from and distributes to outside physicians, correspondence, reports, test results on individual patients. This is accomplished through the medical records activity code in OncoEMR. Front staff activity as well as refer to doctor activity codes are also initiated by the AON physician of record. Medical records, refer to doctor and front staff reports are run daily and processed accordingly. Fax or mail records requested by patients or outside physicians. Send charts to corporate office for copying by outside copying company in response to subpoenas or other legal requests per policy. Answer telephones promptly and route calls or take messages as appropriate.Run daily close each day. Fax appropriate information to the business office Fax Server if applicable Checks fax server periodically throughout the day for new faxes to be filed. Always verifies date of birth before selecting account to file records. Deletes faxes once they have been labeled and filed correctly. Notifies Onco/EMR support or office manager to remove faxes that were filed incorrectly in patient's chart. Notifies Onco support or office manager when a procedure is missing from the Name/Subject drop down list to be added. Files all documents in the correct category and with the correct document Name/Subject. Job Duties Common to all stations: Provide support and understanding to our patients and their caregivers to create a friendly and welcoming environment. Graciously answer telephones promptly and route calls or document messages including voicemails as appropriate within the EMR. Activate and deactivate the answering service as required for clinic hours. Must understand and follow the policy for emergency calls Perform the tasks of other patient services specialist stations that employee has been trained on. Will be expected to cover other stations for absences, lunches, vacations, etc. Comply with all Federal and State laws and regulations pertaining to patient care, patients' rights, safety, billing, privacy and collections. Adhere to all AON and departmental policies and procedures, including IT policies and procedures and disaster recovery plan. Assist in training other AON employees. Keep work area and records in a neat and orderly manner. Maintain all company equipment in a safe and working order. Maintain and ensure the confidentiality of all patient and employee information at all times in accordance to policy and HIPAA regulations. Will be expected to work at any AON location to help meet AON business needs. Required Qualifications: Education: High School Diploma; Associates degree a plus Experience: Minimally one year healthcare field. Physician office preferred. Patient/Customer focused. Attention to detail with strong ability to multitask. Excellent interpersonal skills. Strong communication skills with a wide variety of personalities. Core Capabilities: Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment. Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters. Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback. Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations. Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required. Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites. Computer Skills: Proficiency in MS Office Word, Excel, Power Point, and Outlook required. Travel: 0% Standard Core Workdays/Hours: Monday to Friday 7:30 AM - 4:30 PM. Occasional overtime may be required, and weekend shifts based on location hours and operational needs. #AONA

Contribute to Western North Carolina's Healthcare Heritage Join the lineage of healthcare excellence established by the Sisters of Mercy since 1900. At Mercy Urgent Care, we're continuously evolving to meet the needs of our community. Role Overview: Patient Service Specialist As a Patient Service Specialist, you'll be the welcoming face of Mercy Urgent Care-providing exceptional customer service and ensuring every patient feels cared for from check-in to check-out. You'll handle patient registration, insurance, and payments while supporting clinical staff and maintaining smooth daily operations. Your compassion, professionalism, and attention to detail will help create the positive experience that Mercy is known for. Benefits: As a full-time team member, you'll enjoy: 403(b) with employer matching Health benefits (medical, dental, vision) Employee Assistance Program (EAP) Volunteer Time Off (VTO) policy Paid holidays and time off Training and career development opportunities What You'll Do: Greet and register patients, updating demographic and insurance information Collect co-pays, balances, and self-pay amounts Answer phones, take messages, and support patient inquiries Maintain a clean, welcoming front office and waiting area Ensure compliance with HIPAA privacy standards Support the clinical team as needed to ensure efficient patient flow What We're Looking For: High school diploma or equivalent 1-2 years of healthcare or customer service experience Strong communication, organization, and multitasking skills Basic computer proficiency and accuracy in data entry Warm, professional demeanor with excellent de-escalation skills Join a team where your dedication is appreciated, your growth is encouraged, and your work truly makes a difference in the lives of others.

Primary Function Greets all patients, families, visitors and coworkers in a prompt, polite, and helpful manner and directs them, as necessary. Determine, verify, and explain CIHA eligibility to patients, check-in or registering patients for their visits, and answering all incoming calls to the facility. Answers the EBCI Tribal Option Member/Provider Services1800 number and effectively direct callers to the appropriate party, provide warm transfers when necessary and appropriate and provide external referral information to assist members/providers to get their needs met. Responsible for conducting patient interviews, distributing, and obtaining signatures for paperwork, entering pertinent information including demographic and insurance, verifying insurance eligibility, determining, verifying, and explaining services, and collecting co-pays if applicable. Receives complaint/grievance calls in a welcoming and supportive manner. Logs complaint/grievance information into the customer service platform and elevates complaint/grievance calls as appropriate to Tribal Option Management staff. Job Duties Patient Relations Duties Interviews patients to obtain pertinent patient registration information, i.e., demographic and insurance information and authorization to enable the Business Office to bill for health care services provided from all alternate resources, including the non-beneficiary service. Verifies all information collected for accuracy. Verifies insurance coverage through the health plan and determines applicable co-payment and collects co-payment if applicable. Creates and completes new charts in the BPRM Patient Registration System after researching and verifying that there is not an existing chart for the patient. This will include inpatient, outpatient, emergencies and after hour patients, dental patients, and mental health patients. Obtains and verifies the health records in the BPRM Patient Registration System for Medicaid, Medicare, and private/commercial insurance eligibility information for all patients seen prior to all clinic visits. Obtains signature for file on all required forms for alternate resource and contract health services prior to patients being seen in the clinics for billing purposes and/or contract health services eligibility. Makes corrections as necessary to improve the Patient Registration System. Updates PRC eligibility with proper documentation. Collects third party recipient health cards, obtains photocopies of the card and explains the program to the beneficiaries, i.e., why Medicare, Medicaid and/or Private Insurances will be billed for services they receive at the Cherokee Indian Hospital. Interviews patients to obtain information to initiate a new health record and/or communicate to Medical Records to reactivate a retire/stored record. Enters all information into the BPRM Patient Registration System and prints appropriate forms. Upon direction initiates all admitting forms to complete the admission with current patient data, including BPRM Patient Registration System. Initiates patient identification bands for admission. Completes Medicare Secondary Payer Questionnaire for Medicare beneficiaries and files appropriately. Transcribes all new insurance information into the BPRM system in all the appropriate fields. Verifies if patient has NC BCBS, NC Medicaid, or other private insurance. Calls pending verification patients before appointments to remind of documentation to bring in i.e., driver's license, enrollment care, proofs of residency, etc. Obtains patient signature for Service Agreements, Notice of Privacy Practices, etc., scans forms signed by patients into VISTA. Documents MVA/WC in BPRM/RPMS by obtaining signatures for appropriate forms, giving clinic appropriate documents, obtaining police reports, entering appropriate benefit for coverage in order for the Business Office to bill correctly and alerts clinic staff. Documents all changes, updates on the notes page with date, and initials. Collects fees and co-pays from non-beneficiaries, prints register and credit card report at end of shift, maintains petty cash and turns all receipts and reports into Finance. Member/Patient Service Duties Answers eligibility questions for new patients or Members and lets the individual know what the benefits are based upon eligibility status. Answers the Member/Provider 1800 Tribal Option line consistently and provides information, warm transfers, and referral information as appropriate and necessary to ensure caller's needs are met. Member/Provider toll free number is to be answered during the CIHA Business Day defined as Monday-Friday 8:00-4:30, except for posted CIHA holidays. Follow approved Service Line scripts to ensure correct, consistent information is provided to the Member/Provider. Log every call received into the customer service platforms, CEEP and/or NCCARE360, to ensure appropriate documentation and resolution of all calls. This is the foundation of data that is required to be provided to the state as part of the PCCM Tribal Option Contract. Promptly returns calls to individuals or entities if a request for a call back is made after hours, the return phone call shall be made the following CIHA business Day during normal hours of operation. Triages the message and notifies applicable business owner based upon the type of information requested. Answer any inquires related to the Healthy Opportunities Pilot Program and direct calls to the appropriate staff member, department and/or outside entities. Answers telephone switchboard for all CIHA facilities and directs calls to appropriate staff member/department. Maintains an updated list of all departments, personnel, and extensions to assure proper transfer of calls. Greets visitors when necessary, answers questions, or directs them to the appropriate person or department. Maintains the vendor/visitor sign in and provides vendor/visitors with Visitor badge. Keeps a log of after hour call-in referrals and turns into PRC during regular business hours. Determines the need for interpreter or translation services and accesses the necessary platform(s) to ensure the individual receives communication in the manner necessary to provide effective communication with the individual. This includes but not limited to calls to/from Members with limited English Proficiency, as well as Members with communication impairments, including those with hearing, deaf-blind callers to include TTY, captioned phones, and amplified phones. Documenting Member/Provider Grievances Document all Provider or Member grievances/complaints received via the service lines or in person. Provide complete and appropriate documentation of all complaints/grievances within the customer service platform. Elevate complaint/grievances to the appropriate Tribal Option Manager per policy/protocol. Other Duties as Assigned Performs other duties as requested from the Patient Registration Manager, or Member Services Manager Education/Experience/Minimum Qualifications High school diploma/GED is required. An Associate's Degree in Business and/or Accounting, or a related field, or the equivalent combination of training, education, and experience is preferred. Previous data entry experience or clerical experience with customer contact of two years is required. Three to six months in the job would be necessary to become proficient in most phases of the work. Job Knowledge Ability to establish and maintain effective working relationships with members of the CIHA team, individuals and their families, and a variety of governmental and private resources and organizations in the community. Ability to express ideas clearly and concisely and to plan and execute work effectively. Must be able to read, research, and interpret computer data or customer service platform related to patient/member interviews and eligibility searches. Basic knowledge of eligibility requirements of the Cherokee Indian Hospital and the EBCI Tribal Option including resources in the local community and neighboring counties. Requires the ability to answer and transfer calls using the phone system and utilize computer, calculator, and related office equipment. Requires knowledge of various software packages: i.e. Microsoft Excel, Word, Outlook, and the Customer Service Platform and ability to enter information or data into the applicable software package. Documentation must be in “real time”. Knowledge of interview techniques and experience in applying various policies and procedures in the performance of assigned duties. Must be able to maintain specified records, files, and logs of the department. Must have excellent communication skills, both written and verbal. Requires the ability to work independently or as a member of a team. Valid NCDL required. Knowledge and ability to work within multiple systems simultaneously. Knowledge of complaint/grievance workflows call transfer matrix as well as Tribal Option information and how to locate Tribal Option information to assist Members/Providers. Knowledge of the population served and about the Cherokee culture preferred. Complexity of Duties This position is responsible for assisting individuals connect to the right service or entity within CIHA/EBCI Tribal Option or the ability to refer to applicable entity based upon eligibility criteria. As such, the position requires the ability to listen and filter relevant information in order to refer accordingly without causing confusion or disruption to the communication event. Duties require the application of judgment and problem-solving skills in order to be effective. At times may be dealing with individuals who are concerned about access to services, dissatisfied, agitated or emotional. The position requires ability to operate multiple software packages, documenting information in the appropriate software platform. In addition, the position must possess phone skills, including familiarity with complex or multi-line phone systems. Responsibility for Accuracy Typically, this position is the initial point of contact patients checking in for services rendered at CIHA and also for calls received via the EBCI Tribal Option Member/Provider Service Line. As such, accuracy is of upmost importance to ensure that eligibility data is accurate and information shared is accurate. Responsible for accuracy of demographic, eligibility and insurance information obtained and entered into BPRM/RPMS. Errors can be detected through interview techniques and subsequent interviews with patients or Members. Work can be verified or checked by the immediate supervisor, or other hospital staff. Incoming or outgoing calls can be monitored to ensure accuracy and adherence to approved scripts. Logged calls and complaints/grievances must be accurate and meet state reporting requirements. NC Medicaid requires that calls from Members and Providers be answered in a certain manner, adhering to approved scripts. In addition, documentation must be gathered in real time, addressing all required fields so that reporting may be conducted and submitted in accordance to the DHHS Tribal Option Contract. NC Medicaid or other regulatory agencies may conduct “mystery shopping”, audits or reviews to ensure compliance to EBCI Tribal Option requirements. Contact with Others This position has primary contact with patients/members and providers for the purpose of conducting interviews, answering the Tribal Option Member/Provider line, accepting and documenting grievances/complaints and the patient/member registration process. Secondary contacts include, but not limited to staff within CIHA such as medical records staff, pharmacy staff, billing office staff, and contract health staff and other external entities visiting CIHA or calling in. All contacts require tact, courtesy, and professional decorum. Utmost sensitivity and confidentiality is required when dealing with patients and families. Consistently demonstrates superior customer service to patients/members, providers, and customers. Ensures excellent customer service is provided to all patients/members, providers, and customers by seeking out opportunities to be of service. Confidential Data All health information and data is considered highly confidential and strict adherence to all applicable policies is required. The position has access to highly confidential patient/member medical and personal information. The Privacy Act of 1974 mandates that the incumbent shall maintain complete confidentiality of all administrative, medical, and all other pertinent information that comes to his/her attention or knowledge. The Act carries both civil and criminal penalties for unlawful disclosure of records. Violations of such confidentiality shall be cause for adverse action. The individual must always adhere to all CIHA/EBCI Tribal Option confidentiality and security policies and procedures. Mental/Visual/Physical The level of concentration varies with tasks, with close attention to detail required while entering data and verifying accuracy of information. Duties of this position require the employee to be mobile, reach with hands and arms, speak, and hear. Must have visual acuity. Position is subject to frequent interruptions, requiring varied responses. Must be able to handle multiple projects simultaneously, work independently, and meet deadlines and time frames. May occasionally move more than 15 pounds. Resourcefulness and Initiative Follows well defined procedures with initiative and judgment required maintaining accuracy and complete tasks in a timely fashion. Environment Majority of work is performed within the hospital environment requiring interaction throughout the hospital. Occasional travel is required. Immunizations are required of all employees. Customer Service Consistently demonstrates superior customer service skills to patients/customers by demonstrating characteristics that align with CIHA's guiding principles and core values. Ensure excellent customer service is provided to all patients/customers by seeking out opportunities to be of service.

Primary Function Greets all patients, families, visitors and coworkers in a prompt, polite, and helpful manner and directs them, as necessary. Determine, verify, and explain CIHA eligibility to patients, check-in or registering patients for their visits, and answering all incoming calls to the facility. Answers the EBCI Tribal Option Member/Provider Services1800 number and effectively direct callers to the appropriate party, provide warm transfers when necessary and appropriate and provide external referral information to assist members/providers to get their needs met. Responsible for conducting patient interviews, distributing, and obtaining signatures for paperwork, entering pertinent information including demographic and insurance, verifying insurance eligibility, determining, verifying, and explaining services, and collecting co-pays if applicable. Receives complaint/grievance calls in a welcoming and supportive manner. Logs complaint/grievance information into the customer service platform and elevates complaint/grievance calls as appropriate to Tribal Option Management staff. Job Duties Patient Relations Duties Interviews patients to obtain pertinent patient registration information, i.e., demographic and insurance information and authorization to enable the Business Office to bill for health care services provided from all alternate resources, including the non-beneficiary service. Verifies all information collected for accuracy. Verifies insurance coverage through the health plan and determines applicable co-payment and collects co-payment if applicable. Creates and completes new charts in the BPRM Patient Registration System after researching and verifying that there is not an existing chart for the patient. This will include inpatient, outpatient, emergencies and after hour patients, dental patients, and mental health patients. Obtains and verifies the health records in the BPRM Patient Registration System for Medicaid, Medicare, and private/commercial insurance eligibility information for all patients seen prior to all clinic visits. Obtains signature for file on all required forms for alternate resource and contract health services prior to patients being seen in the clinics for billing purposes and/or contract health services eligibility. Makes corrections as necessary to improve the Patient Registration System. Updates PRC eligibility with proper documentation. Collects third party recipient health cards, obtains photocopies of the card and explains the program to the beneficiaries, i.e., why Medicare, Medicaid and/or Private Insurances will be billed for services they receive at the Cherokee Indian Hospital. Interviews patients to obtain information to initiate a new health record and/or communicate to Medical Records to reactivate a retire/stored record. Enters all information into the BPRM Patient Registration System and prints appropriate forms. Upon direction initiates all admitting forms to complete the admission with current patient data, including BPRM Patient Registration System. Initiates patient identification bands for admission. Completes Medicare Secondary Payer Questionnaire for Medicare beneficiaries and files appropriately. Transcribes all new insurance information into the BPRM system in all the appropriate fields. Verifies if patient has NC BCBS, NC Medicaid, or other private insurance. Calls pending verification patients before appointments to remind of documentation to bring in i.e., driver's license, enrollment care, proofs of residency, etc. Obtains patient signature for Service Agreements, Notice of Privacy Practices, etc., scans forms signed by patients into VISTA. Documents MVA/WC in BPRM/RPMS by obtaining signatures for appropriate forms, giving clinic appropriate documents, obtaining police reports, entering appropriate benefit for coverage in order for the Business Office to bill correctly and alerts clinic staff. Documents all changes, updates on the notes page with date, and initials. Collects fees and co-pays from non-beneficiaries, prints register and credit card report at end of shift, maintains petty cash and turns all receipts and reports into Finance. Member/Patient Service Duties Answers eligibility questions for new patients or Members and lets the individual know what the benefits are based upon eligibility status. Answers the Member/Provider 1800 Tribal Option line consistently and provides information, warm transfers, and referral information as appropriate and necessary to ensure caller's needs are met. Member/Provider toll free number is to be answered during the CIHA Business Day defined as Monday-Friday 8:00-4:30, except for posted CIHA holidays. Follow approved Service Line scripts to ensure correct, consistent information is provided to the Member/Provider. Log every call received into the customer service platforms, CEEP and/or NCCARE360, to ensure appropriate documentation and resolution of all calls. This is the foundation of data that is required to be provided to the state as part of the PCCM Tribal Option Contract. Promptly returns calls to individuals or entities if a request for a call back is made after hours, the return phone call shall be made the following CIHA business Day during normal hours of operation. Triages the message and notifies applicable business owner based upon the type of information requested. Answer any inquires related to the Healthy Opportunities Pilot Program and direct calls to the appropriate staff member, department and/or outside entities. Answers telephone switchboard for all CIHA facilities and directs calls to appropriate staff member/department. Maintains an updated list of all departments, personnel, and extensions to assure proper transfer of calls. Greets visitors when necessary, answers questions, or directs them to the appropriate person or department. Maintains the vendor/visitor sign in and provides vendor/visitors with Visitor badge. Keeps a log of after hour call-in referrals and turns into PRC during regular business hours. Determines the need for interpreter or translation services and accesses the necessary platform(s) to ensure the individual receives communication in the manner necessary to provide effective communication with the individual. This includes but not limited to calls to/from Members with limited English Proficiency, as well as Members with communication impairments, including those with hearing, deaf-blind callers to include TTY, captioned phones, and amplified phones. Documenting Member/Provider Grievances Document all Provider or Member grievances/complaints received via the service lines or in person. Provide complete and appropriate documentation of all complaints/grievances within the customer service platform. Elevate complaint/grievances to the appropriate Tribal Option Manager per policy/protocol. Other Duties as Assigned Performs other duties as requested from the Patient Registration Manager, or Member Services Manager Education/Experience/Minimum Qualifications High school diploma/GED is required. An Associate's Degree in Business and/or Accounting, or a related field, or the equivalent combination of training, education, and experience is preferred. Previous data entry experience or clerical experience with customer contact of two years is required. Three to six months in the job would be necessary to become proficient in most phases of the work. Job Knowledge Ability to establish and maintain effective working relationships with members of the CIHA team, individuals and their families, and a variety of governmental and private resources and organizations in the community. Ability to express ideas clearly and concisely and to plan and execute work effectively. Must be able to read, research, and interpret computer data or customer service platform related to patient/member interviews and eligibility searches. Basic knowledge of eligibility requirements of the Cherokee Indian Hospital and the EBCI Tribal Option including resources in the local community and neighboring counties. Requires the ability to answer and transfer calls using the phone system and utilize computer, calculator, and related office equipment. Requires knowledge of various software packages: i.e. Microsoft Excel, Word, Outlook, and the Customer Service Platform and ability to enter information or data into the applicable software package. Documentation must be in “real time”. Knowledge of interview techniques and experience in applying various policies and procedures in the performance of assigned duties. Must be able to maintain specified records, files, and logs of the department. Must have excellent communication skills, both written and verbal. Requires the ability to work independently or as a member of a team. Valid NCDL required. Knowledge and ability to work within multiple systems simultaneously. Knowledge of complaint/grievance workflows call transfer matrix as well as Tribal Option information and how to locate Tribal Option information to assist Members/Providers. Knowledge of the population served and about the Cherokee culture preferred. Complexity of Duties This position is responsible for assisting individuals connect to the right service or entity within CIHA/EBCI Tribal Option or the ability to refer to applicable entity based upon eligibility criteria. As such, the position requires the ability to listen and filter relevant information in order to refer accordingly without causing confusion or disruption to the communication event. Duties require the application of judgment and problem-solving skills in order to be effective. At times may be dealing with individuals who are concerned about access to services, dissatisfied, agitated or emotional. The position requires ability to operate multiple software packages, documenting information in the appropriate software platform. In addition, the position must possess phone skills, including familiarity with complex or multi-line phone systems. Responsibility for Accuracy Typically, this position is the initial point of contact patients checking in for services rendered at CIHA and also for calls received via the EBCI Tribal Option Member/Provider Service Line. As such, accuracy is of upmost importance to ensure that eligibility data is accurate and information shared is accurate. Responsible for accuracy of demographic, eligibility and insurance information obtained and entered into BPRM/RPMS. Errors can be detected through interview techniques and subsequent interviews with patients or Members. Work can be verified or checked by the immediate supervisor, or other hospital staff. Incoming or outgoing calls can be monitored to ensure accuracy and adherence to approved scripts. Logged calls and complaints/grievances must be accurate and meet state reporting requirements. NC Medicaid requires that calls from Members and Providers be answered in a certain manner, adhering to approved scripts. In addition, documentation must be gathered in real time, addressing all required fields so that reporting may be conducted and submitted in accordance to the DHHS Tribal Option Contract. NC Medicaid or other regulatory agencies may conduct “mystery shopping”, audits or reviews to ensure compliance to EBCI Tribal Option requirements. Contact with Others This position has primary contact with patients/members and providers for the purpose of conducting interviews, answering the Tribal Option Member/Provider line, accepting and documenting grievances/complaints and the patient/member registration process. Secondary contacts include, but not limited to staff within CIHA such as medical records staff, pharmacy staff, billing office staff, and contract health staff and other external entities visiting CIHA or calling in. All contacts require tact, courtesy, and professional decorum. Utmost sensitivity and confidentiality is required when dealing with patients and families. Consistently demonstrates superior customer service to patients/members, providers, and customers. Ensures excellent customer service is provided to all patients/members, providers, and customers by seeking out opportunities to be of service. Confidential Data All health information and data is considered highly confidential and strict adherence to all applicable policies is required. The position has access to highly confidential patient/member medical and personal information. The Privacy Act of 1974 mandates that the incumbent shall maintain complete confidentiality of all administrative, medical, and all other pertinent information that comes to his/her attention or knowledge. The Act carries both civil and criminal penalties for unlawful disclosure of records. Violations of such confidentiality shall be cause for adverse action. The individual must always adhere to all CIHA/EBCI Tribal Option confidentiality and security policies and procedures. Mental/Visual/Physical The level of concentration varies with tasks, with close attention to detail required while entering data and verifying accuracy of information. Duties of this position require the employee to be mobile, reach with hands and arms, speak, and hear. Must have visual acuity. Position is subject to frequent interruptions, requiring varied responses. Must be able to handle multiple projects simultaneously, work independently, and meet deadlines and time frames. May occasionally move more than 15 pounds. Resourcefulness and Initiative Follows well defined procedures with initiative and judgment required maintaining accuracy and complete tasks in a timely fashion. Environment Majority of work is performed within the hospital environment requiring interaction throughout the hospital. Occasional travel is required. Immunizations are required of all employees. Customer Service Consistently demonstrates superior customer service skills to patients/customers by demonstrating characteristics that align with CIHA's guiding principles and core values. Ensure excellent customer service is provided to all patients/customers by seeking out opportunities to be of service.

At McLeod Centers for Wellbeing, our mission is to build a foundation of healing and hope based on equity, education, and evidence-based practice for all communities. A nonprofit founded in 1969 in Charlotte, North Carolina, we have since grown to be one of the largest providers of comprehensive substance use disorder treatment in western North Carolina. From initial assessment to customized aftercare, McLeod Centers provides compassionate, steadfast support for our patients' journey to recovery. We are looking for passionate people to join our team! McLeod Centers for Wellbeing is currently searching for a Full-Time Front Office Coordinator to work for our Marion MAT program in Marion, NC. How will you help us achieve our mission? You will: Greet and assist visitors in a professional and courteous manner. Perform duties such as signing in guests, completing confidentiality agreements, and issuing visitor badges. Take incoming calls; answer questions and redirect them, as appropriate. Prepare and maintain patient records. Manage appointment scheduling and maintain calendars. Direct patients to the appropriate clinician for services. Facilitate patient fee payments. Balance the cash drawer at the end of each day and reconcile any discrepancies. Verify Medicaid eligibility, as needed. Handle incoming and outgoing mail and packages. Assist with administrative tasks such as data entry, filing, scanning, and photocopying. Order inventory, as needed. Coordinate with other departments to ensure seamless communication and workflow. Provide support to other team members, as needed. What are the qualifications needed for this role? We are looking for a minimum of a High School diploma or GED equivalent. Prior office administration experience, particularly in a healthcare setting with careful attention to patient confidentiality/HIPAA is strongly preferred. What we offer you as an employee: Employer Paid Benefits: Benefit from 100% employer-paid benefits including short and long-term disability, group-term life insurance, and an Employee Assistance Program. Financial Security: Secure your future with a 401(k) plan, with company matches up to 3% after 90 days of employment. Generous Leave Policies: Enjoy paid time off, sick leave accrual, and additional benefits such as bereavement, jury duty, and parent-child educational leave. Holiday Benefits: Celebrate 9 paid observed holidays and receive 1 floating holiday to use at your convenience. You will also receive a paid day off during your birthday month as our way of recognizing and celebrating you as a valued member of our team. PSLF Eligible: As an employee of a non-profit organization, you qualify for Public Student Loan Forgiveness to assist with your student loans. Continuous Growth Opportunities: Invest in your professional development with ongoing support and free continuing education opportunities across multiple disciplines. We also offer top-tier individual and group clinical supervision for professionals seeking CADC and LCAS licensures. *Fluent in Spanish? We offer an additional $1 per hour for bilingual candidates! Research indicates that women and underrepresented groups tend to apply for jobs only when they believe they meet 100% of the qualifications. At McLeod Centers, we encourage you to challenge this statistic and apply. It's rare for anyone to meet every qualification. We look forward to hearing from you!

Patient Access Scheduling Coordinator will serve patients by supporting timely, efficient, and successful scheduling for all MAHEC clinics, all while providing excellent patient experience. They will assist the patient in preparing for their appointment at MAHEC through creating and managing patient accounts, verification of insurance and demographics and ensure the proper paperwork has been completed and assess if new paperwork is needed. This position works directly with the patients. SPECIFIC RESPONSIBILITIES: Schedule patient appointments across all MAHEC clinics Schedule patient appointments for MAHEC specialty groups Obtain and review patient's legal documentation related to decision-making for Risk review Reschedule cancelled patients Process incoming and internal referrals Send registration forms electronically to patient Collect all necessary patient demographic information Collect and verify all insurance information, screen all patients for sliding scale Determine if medical interpreter will be required for patient visit Prepare and deliver appropriate pre-visit patient paperwork, including Request of Information (ROI) form Collects patient payments over the phone Answer phones, checks voicemails, monitors phone volume Monitors appropriate electronic health record inbox and provides follow-up Participates in orientation of new staff Participate in process improvement of new and existing workflows Float within Pre-Visit Planning functions as needed This role description is a general description of the essential job functions. It is not intended to describe all the duties the Patient Access Scheduling Coordinator may perform. KEY COMPETENCIES: Communication Skills Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient's family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families. Decision Making Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time. HealthCare Knowledge Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate. This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC's organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate. Interpersonal Skills Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others. Organizational Values Adherence to MAHEC's founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need. Problem Solving Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change. SPECIFIED SKILLS COMPUTER Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications required. Advanced skills in a Medical Office Management software program, preferably Allscripts. FOREIGN LANGUAGE Spanish-speaking skills preferred. PHYSICAL DEMANDS Sedentary - Very light energy level: Lift 10 lbs box overhead, Lift and Carry 15 lbs, Push/Pull 20 lbs cart. SUPERVISORY RESPONSIBILITIES: Not Applicable. EDUCATION AND EXPERIENCE MINIMUM QUALIFICATIONS: Any combination of education and experience equivalent to the following: High school diploma or equivalent, two years of relevant experience in an ambulatory setting, or comparable combined education and/or experience required. PREFERRED QUALIFICATIONS: Previous experience in a medical office/clinical environment preferred. REQUIRED LICENSES: Not Applicable. SCHEDULE: Regular attendance on-site is an essential function of this position. Typical business hours are Monday - Friday, 7:30 am to 6:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader. POSITION COMPENSATION: $20.43/hour, full time + full benefits At MAHEC, we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive. All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption. MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer. MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC. If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to ******************* for support in your job search process. You could be the talent we are seeking for this or other opportunities.

Job DescriptionBenefits: 401(k) 401(k) matching Health insurance Paid time off Vision insurance Benefits/Perks Great small business work environment Flexible scheduling Paid time off, health insurance, dental insurance, retirement benefit, and more! Company Overview American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises. Job Summary To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations. Responsibilities Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards Register patients, update patient records, verify insurance accurately and timely, and check patients out Determine, collect, and process patient payments and address collection and billing issues Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests Balance daily patient charges (cash, check, credit cards) against system reports Complete closing procedures by preparing closing documentation and submitting required reports Complete cash control procedures and secure financial assets Maintain complete and accurate documentation Other duties and responsibilities as assigned Qualifications High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.

Contribute to Western North Carolina's Healthcare Heritage Join the lineage of healthcare excellence established by the Sisters of Mercy since 1900. At Mercy Urgent Care, we're continuously evolving to meet the needs of our community. As a Patient Service Specialist, you'll be the welcoming face of Mercy Urgent Care-providing exceptional customer service and ensuring every patient feels cared for from check-in to check-out. You'll assist with patient registration, insurance verification, and payments while supporting clinical staff and maintaining a smooth, professional workflow. This PRN/part-time position offers flexibility for individuals who want to contribute meaningfully to patient care while balancing other personal or professional commitments. What You'll Do: Greet and register patients, updating demographic and insurance information Collect co-pays, balances, and self-pay amounts Answer phones, take messages, and support patient inquiries Maintain a clean, welcoming front office and waiting area Ensure compliance with HIPAA privacy standards Support the clinical team as needed to ensure efficient patient flow What We're Looking For: High school diploma or equivalent 1-2 years of healthcare or customer service experience Strong communication, organization, and multitasking skills Basic computer proficiency and accuracy in data entry Warm, professional demeanor with excellent de-escalation skills Commitment to treating every patient with Mercy, Dignity, and Respect Join a team where your compassion and professionalism help shape every patient's experience-while enjoying the flexibility of a PRN or part-time schedule.

Blue Ridge Health is currently seeking a PRN (as needed) Patient Access Representative to be part of our clinical team! What We Offer You: A competitive benefits plan, including Medical, Dental and Vision Company sponsored life insurance and short and long-term disability coverage 403(b) retirement account with company matching Supplemental accident insurance available 9 paid holidays per year PTO and Personal Day accrual, starting day 1 - (We value a work-life balance!) What You'll Do: As a Patient Access Representative, you will work as an integral member of the team by providing excellent customer service to all internal and external customers of BRH. This role includes assisting patients with check-in and check-out during appointments while making sure all patient data is up to date and remains confidential. Other responsibilities include answering patient phone calls to assist with scheduling appointments. What We're Looking For: One-year experience working in a medical office environment (This is preferred, but not required. We can help you learn the ropes!) Stellar communication skills that allow you to easily and effectively communicate with staff, patients, providers, peers, supervisors and community stakeholders A team player that can help build a positive environment by working cooperatively with other individuals and departments throughout the organization A desire to work with an interdisciplinary healthcare team and culturally diverse patient population High School Diploma or Equivalent (required) About Blue Ridge Health: At Blue Ridge Health our mission is to improve Health, inspire Hope, and advance Healing through access to Compassionate, Affordable, and Quality Care. We are seeking individuals with a passion for creating an exceptional patient and client care experience to join our team! We are a nonprofit system of Federally Qualified Health Centers (FQHCs) that works closely with communities to meet the ever-changing medical and behavioral healthcare needs of individuals throughout WNC. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.