Responsibilities
The Patient Services Associate (PSA) is responsible for ensuring an excellent experience for patients and maintaining efficient front‐office workflows. The Patient Services Associate interacts with patients by greeting and providing check‐in prior to an appointment, collecting payments, communicating about waiting times, and supporting check‐out activities. PSAs respond to patient calls and inquiries on a timely basis, schedule and coordinate patient appointments, complete insurance verification and update patient insurance information to support accurate billing and efficient payment for services. The Patient Services Associate prepares the daily clinic schedule, completes the prep chart for upcoming appointments, and supports the practice care team and staff deliver high‐quality care to every patient, every day.
Patient Reception & Check‐In/Check‐Out
Welcome patients and visitors in a professional, friendly manner.
Register and check in patients; verify demographic and insurance information.
Collect copayments and outstanding balances.
Schedule follow‐up appointments and provide visit summaries or referrals as needed
Scheduling & Communication
Schedule new and follow‐up appointments, including diagnostic testing according to clinical protocol.
Confirm, reschedule, and communicate changes or delays promptly.
Manage high‐volume incoming calls using proper telephone etiquette.
Record accurate messages and route inquiries to appropriate team members.
Coordinate communication between patients, providers, and staff.
Insurance & Billing Support
Review and update patient demographics and insurance information.
Verify insurance eligibility and benefits prior to appointments.
Obtain and document pre‐authorizations and referrals as required.
Communicate coverage issues or policy changes to patients before visits.
Assist patients with insurance inquiries and time of service payment expectations.
Maintain knowledge of insurance requirements, including managed care and government programs.
Administrative Support
Prepare daily clinic schedules and complete chart prep for upcoming appointments.
Support office operations, including faxing, scanning and indexing documents into the patient's medical record.
Customer Service & Compliance
Provide compassionate assistance and resolve patient concerns promptly.
Ensure patient confidentiality and compliance with HIPAA regulations.
Contribute to a clean, safe, and welcoming environment.
Qualifications
Education:
High school diploma or general education degree (GED): or equivalent combination of education and experience.
Experience Industry: Healthcare
Experience:
2‐3 years recent experience in a related position in medical office setting preferred
Strong computer knowledge (Microsoft office) preferred
Experience in coding, office billing, insurance and government payer regulations, and other third‐party billing requirements (pertaining to services offered by the practice) preferred
Skills/Abilities:
Knowledge of medical terminology
Superior customer service skills
Excellent verbal and written communication
Ability to work in a fast‐paced environment
Ability to work on multiple projects at one time
Ability to work as a team player
Ability to prioritize responsibilities and meet deadlines
Ability to work in a high stress environment.
Bilingual Spanish Required
Benefits and Compensation
Take great care of the patient, every day and every way.TM At Pediatrix & Obstetrix, that's not only our motto at work each day; it's also how we view our employees and their families. We know that our greatest asset is YOU.
We take pride in offering comprehensive benefits in a vast array of plans that fit your life and lifestyle, supporting your health and overall well‐being. Benefits offered include, but are not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA and HSAs, as well as a 401k plan and Employee Stock Purchase Program. Some benefits are provided at no cost, while others require a cost share between employees and the company. Employees may also select voluntary plans and pay for these benefits through convenient payroll deductions. Our benefit programs are just one of the many ways Pediatrix & Obstetrix helps our employees take care of themselves and their families.
About Us
Pediatrix Medical Group is one of the nation's leading providers of highly specialized health care for women, babies and children. Since 1979, Pediatrix has grown from a single neonatology practice to a national, multispecialty medical group. Pediatrix‐affiliated clinicians are committed to providing coordinated, compassionate and clinically excellent services to women, babies and children across the continuum of care, both in hospital settings and office‐based practices. The group's high‐quality, evidence‐based care is bolstered by significant investments in research, education, quality‐improvement and safety initiatives.
Please Note: Fraudulent job postings/job scams are becoming increasingly common. All genuine Pediatrix job postings can be found through the Pediatrix Careers site: **************************
#PedNC
Pediatrix is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
$24k-33k yearly est. 1d ago
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Home Health Scheduler
Discovery at Home 3.8
Scheduler job in Fort Myers, FL
Job Description
Discovery At Home- Voted Great Place to Work 3 yrs running
With Discovery Senior Living's stability and presence in 340+ communities in nearly 40 states (and growing), We offer our Home Health team members a unique set of advantages including decreased travel & commute times with the majority of work based in Independent and Assisted Living communities, exceptional work culture, and real growth and development.
At Discovery Senior Living / Discovery At Home, we're unified by certain, core values, which we call our “Pillars of Excellence.” They make up the fabric of our company, and include TEAMWORK, INTEGRITY, PERFORMANCE, ACCOUNTABILITY, COMPASSION, HARD WORK and CREATIVITY. So if you're thinking of aligning yourself with Discovery Senior Living know this: We go to great lengths to make sure ours is (and will always be) a culture that everyone can be proud of.
BENEFITS:
Great Competitive Rates
Generous PTO and holiday program
401k with company match
Free CEUs
Growth Opportunities
POSITION SUMMARY:
Responsible for the efficient and accurate coordination of home health visits for patients
Maintain professional, open communication with clinicians, patients, and caregivers regarding visit schedules
Coordinate closely with intake, clinical management, & billing teams to ensure smooth transitions & accurate visit tracking
Maintain compliance with Medicare and agency-specific visit documentation and frequency rules
Monitor & report scheduling metrics & participate in quality initiatives to enhance efficiency and customer satisfaction.
Th HH Scheduler position is an in-office position
QUALIFICATIONS:
Detail-oriented, with strong organizational and time management skills
Ability to work independently and as part of a team in a fast-paced environment
Strong knowledge of Microsoft 365, including Outlook, Word and Excel.
Ability to communicate effectively in writing and verbally
Possess solid problem-solving skills and critical thinking skills
High school diploma or equivalent required
Experience in healthcare scheduling; 1-2 years Home Health scheduling experience preferred
Working knowledge of Wellsky Kinnser preferred
$27k-47k yearly est. 30d ago
Scheduler
Specialty1 Partners
Scheduler job in Fort Myers, FL
Our office, Southwest Florida Oral & Facial Surgery, P.A. - Fort Myers, is seeking a talented Patient Scheduler to join our busy specialty practice.
We are looking for a talented and skilled Patient Scheduler to help us accomplish our mission to improve the lives of our patients by providing a world-class specialty experience for every patient. Here is what you need to know about the role, our team and why we could be the right next step in your career.
Your Responsibilities
The primary purpose of the phone room scheduler is providing a friendly, successful, informative, and supportive first contact for our patient and referral offices. This position works closely with the support staff team that includes front office, billing and insurance, and other schedulers, as well as interaction with members of the clinical team and Doctors.
Provide high-level customer service to our patients and referral offices via phone.
Utilize multi-line phone queue system to efficiently assist callers.
Direct callers to appropriate department for assistance, if not calling to schedule an appointment.
Assess, document, and dock patients to RN utilizing clinical messaging for post-surgical questions and concerns.
Accurately schedule patients for consultation and surgical procedure in the patient EMR system using appropriate policies and protocols.
Obtain appropriate insurance information and complete the insurance verification form accurately.
Educate patients on in-network insurance policies and protocols for out-of-network insurances.
Contact patients to reschedule their appointments due to schedule changes.
Performs other duties as assigned or requested such as, but not limited to, patient registration queue, patient EMR data entry/scanning, referral office requests, and chart preparation.
Comply with all HIPAA regulations at all times.
Follow and model the Practice's values and inspire others to achieve the same.
As one of the essential members of our office, you will also help to facilitate/coordinate other office responsibilities as needed.
Your Background
The Patient Scheduler plays a vital role in ensuring that our patients receive the best possible care by effectively communicating and coordinating appointments. You also have the following:
Strong interpersonal skills with the ability to build rapport and trust with patients and the dental team.
Excellent communication skills, both verbal and written, to explain information in a clear and understandable manner.
Detail-oriented and organized, with the ability to manage multiple tasks and priorities simultaneously.
Proficiency in dental software and basic computer skills.
Understanding of dental terminology, procedures, and insurance processes.
Empathetic and patient-centered approach to customer service.
A high school diploma.
If this sounds like you, you will fit right in with the team!
Why You Should Join Our Team
A career with us is a chance to work with everyone involved in the future of Specialty dental care. Dental Assistants, Sterilization Technicians, Specialists, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results.
We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives-at home, at work and everywhere in between.
Your Benefits & Perks
BCBS High Deductible & PPO Medical insurance Options
VSP Vision Coverage
Principal PPO Dental Insurance
Complimentary Life Insurance Policy
Short-term & Long-Term Disability
Pet Insurance Coverage
401(k)
HSA / FSA Account Access
Identity Theft Protection
Legal Services Package
Hospital/Accident/Critical Care Coverage
Paid Time Off
Diverse and Inclusive Work Environment
Strong culture of honesty and teamwork
#Priority
We believe in transparency through the talent acquisition process; we support our team members, past, future, and present, to make the best decision for themselves and their families. Starting off on the right foot with pay transparency is just one way that we are supporting this mission.
Position Base Pay Range$16.75-$18 USDSpecialty1 Partners is the direct employer of non-clinical employees only. For clinical employees, the applicable practice entity listed above in the job posting is the employer. Specialty1 Partners generates job postings and offer letters to assist with human resources and payroll support provided to the applicable practice. Clinical employees include dental assistants and staff assisting with actual direct treatment of patients. Non-clinical employees include the office manager, front desk staff, marketing staff, and any other staff providing administrative duties.
Specialty1 Partners and its affiliates are equal-opportunity employers who recognize the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment based on objective criteria and without regard to the following (which is a non-exhaustive list): race, color, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws. Specialty1 Partners' Privacy Policy and CCPA statement are available for view and download at **************************************************
Specialty1 Partners and all its affiliates participate in the federal government's E-Verify program. Specialty1 further participates in the E-Verify Program on behalf of the clinical practice entities which are supported by Specialty1. E-Verify is used to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. The E-Verify process is completed in conjunction with a new hire's completion of Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to **************** and click on the Employees Link to learn more.
Specialty1 Partners and its affiliates uses mobile messages in relation to your job application. Message frequency varies. Message and data rates may apply. Reply STOP to opt-out of future messaging. Reply HELP for help. View our Privacy & SMS Policy here. By submitting your application you agree to receive text messages from Specialty1 and its affiliates as outlined above.
$16.8-18 hourly Auto-Apply 9d ago
Surgical Scheduler
Healthcare Outcomes Performance Company 4.2
Scheduler job in Naples, FL
ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
Coordinate and schedule procedures or surgeries, pre and post op appointments as designated by physicians
Interact with patients', physicians and other staff, both internal and external, providing timely and responsive information
Coordinate processes and route all paperwork as required to meet physician and facility requirements
Initiate and track medical clearances as required by physician or physician extender
Initiate authorization for procedures, surgeries, ancillary services or medical supplies
Obtain financial estimate for procedures, surgeries, ancillary services and medical supplies
Complete all “tasks” and orders in a timely manner
Scan internal documents accurately into patient's medical record
Demonstrate courteous and helpfulness toward patients and their families
Display flexibility in work schedule dependent on clinic needs
Other duties as assigned
Maintains strictest confidentiality in accordance with HIPAA compliance
Pay range: $18 - $22/hr
QUALIFICATIONS
Education: High school diploma or equivalent
Certification/Licensure: Not required
Skills:
Medical Terminology
Competent use of computer systems, software and 10-key calculators
Strong organizational and interpersonal sills
Experience with customer service
Familiarity with computers and other office equipment
Ability to maintain confidentiality of sensitive information
Ability to prioritize responsibilities
Must be able to act calmly and effectively in busy or stressful situations
Knowledge of insurance plans and procedures
Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality and personal appearance.
Must be able to establish and maintain effective working relationships with managers and peers.
Physical Requirements:
Requires occasional lifting up to 25 pounds unassisted. Requires frequent bending, reaching and repetitive hand movements, standing, walking, squatting and sitting.
$18-22 hourly 27d ago
Appointment Scheduler
Precision Healthcare Specialists
Scheduler job in Fort Myers, FL
Full-time Description
The Appointment Scheduler plays a key role in ensuring smooth patient access to care for our ENT and Allergy practices. This position is responsible for scheduling, coordinating, and confirming patient appointments while providing exceptional customer service. The ideal candidate is detail-oriented, professional, compassionate, and comfortable handling high call volumes in a fast-paced specialty practice.
Key Responsibilities
Scheduling & Patient Coordination
Schedule, confirm, and reschedule appointments for ENT and Allergy providers
Manage provider schedules efficiently to maximize clinic flow and access
Provide patients with clear instructions regarding appointments, testing, and preparation
Coordinate referrals, follow-up visits, and diagnostic appointments as needed
Patient Communication
Answer incoming calls in a professional and courteous manner
Address patient questions regarding appointment availability, locations, and services
Make outbound calls for appointment reminders, follow-ups, and scheduling assistance
Escalate urgent or complex issues appropriately
Administrative & System Support
Accurately enter and update patient information in the EMR system
Maintain appointment accuracy and documentation
Ensure HIPAA compliance and patient confidentiality at all times
Communicate effectively with front desk, clinical staff, and providers
Insurance & Documentation Support
Verify basic insurance information as needed for scheduling
Ensure referrals and authorizations are in place prior to appointments
Identify and flag missing documentation
Requirements Qualifications & Requirements
High school diploma or equivalent (required)
Previous experience in medical scheduling, call center, or healthcare setting (preferred)
Experience in ENT, Allergy, or specialty practices (a plus)
Familiarity with EMR systems and medical terminology
Strong verbal communication and customer service skills
Ability to multitask and manage high call volumes
Skills & Competencies
Excellent phone etiquette and communication skills
Strong organizational and time-management abilities
Detail-oriented with a high level of accuracy
Compassionate and patient-focused approach
Reliable, punctual, and team-oriented
Bilingual skills are a plus (Spanish preferred, if applicable)
$28k-40k yearly est. 28d ago
CNAs & HHAs Flexible Schedules, Competitive Pay!
Assisting Hands-Fort Myers 3.8
Scheduler job in Fort Myers, FL
Job DescriptionBenefits:
Competitive salary
Flexible schedule
Join Our Growing Team at Assisting Hands Home Care! Are you a compassionate CNA, HHA, or experienced caregiver looking for a rewarding career? Assisting Hands Home Care is hiring caregivers now to provide one-on-one in-home care for seniors in Lee County and Charlotte County, including Fort Myers, Cape Coral, Bonita Springs, Estero, and Lehigh Acres.
Why Work With Us?
Flexible Schedules Full-time & part-time available!
Competitive Pay Earn $17.00-$20.00 per hour (based on location & case complexity).
Overtime Pay Get paid fairly for your hard work.
Reliable Paycheck We are not a registry; we pay payroll taxes and liability insurance.
Supplemental Insurance Extra coverage available.
Family-Owned Business Hands-on support from owners who care.
Plenty of Hours Available We have more cases than staff!
Requirements:
CNA, HHA, or caregiving experience (home care or assisted living)
Level 2 Background Check (or ability to pass one)
CPR Certification
Alzheimers, HIV/AIDS, and Assistance with Medication Certificates
DOEA Training Certificate & TB Test
Valid Drivers License & Reliable Transportation
MUST speak and understand English
Ready to make a difference? Apply today!
call ************, extension 3.
Join Assisting Hands Home Care and help seniors stay safe and happy in their homes!
*note: Pay range is between $17.00-20.00/ hour. Pay depends on location and complexity of the case or cases assigned. We cannot guarantee hours.
Level 2 Background Screening Required
Applicants must have an active Level 2 screening in the Florida Clearinghouse. Information is available at ********************************
$17-20 hourly 6d ago
Patient Advocate Team Lead (Medical Cannabis)
Ayr Wellness 3.4
Scheduler job in Fort Myers, FL
at Ayr Wellness
Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products, proudly serving both medical patients and adult-use consumers across our markets.
At Ayr, our strength lies in our people. We're re-imagining how we work across every part of our business, and we're looking for builders and doers to roll up their sleeves and help shape what's next.
The cannabis industry is fast-moving, complex, and full of opportunity. Together, we're not only shaping a company, but also building the future of cannabis. At Ayr you'll have the opportunity to make a lasting impact while growing your career alongside a company positioning itself for long-term success.
For more information, please visit ********************
Job Summary
The focus of this role is to provide support to all managers and staff while ensuring that all retail operations are performing to company standards. The Team Lead will be responsible for overseeing daily operations of the dispensary and handling the needs of all patients/customers. In conjunction with the Store Manager, this role is responsible for hiring and developing a team of highly motivated individuals who are passionate about cannabis and compliant with state and local rules and regulations.
Duties and Responsibilities
Oversee and perform all functions associated with leadership and oversight of a retail medical marijuana dispensary operating under licensure from the Florida Department of Health.
Provide excellent customer service to all patients while also coaching other team members
Respect all team members and report all findings to the appropriate manager.
Administer routine inspections to maintain the accurate inventory of all cannabis products.
Manage and supervise the activities of patient advocate staff
Ensure that all Procedures are updated in store to provide the best practice for staff and patients
Train dispensary staff to ensure a consistent performance and knowledge base of company standard operating procedures, a comprehensive understanding of all marijuana and marijuana-infused or derived products being sold to patients, and best practices for dispensary personnel.
Ensure Key performance Indicators are captured
Manage daily financial reporting requirements and oversee all cash handling procedures.
Develop and maintain a schedule of all patient advocate staff
Communicate any patient incidents or high-risk complaints to the Operations Director or Compliance team.
Protect patient rights by overseeing the employee HIPAA education program and ensure each employee is maintaining the confidentiality and privacy of protected health information and financial information.
Oversee patient education and counseling programs. Review and continuously revise information disseminated by the dispensary regarding debilitating conditions, their association with medical cannabis products, side effects, etc.
Maintain awareness of both external and internal competitive landscape, opportunities for improvement, and industry development.
Assist in ensuring the dispensary's compliance with all relevant statutes, regulations, and directives in all respects, as well as best practices.
Strive for patient satisfaction in all respects and ensure a patient-friendly environment at the dispensary.
Ensure traceability of product is maintained from reception to final sale
Receive, check and enter inventory into NAV when shipments arrive
Excellent oral and written communication skills, interpersonal skills, and proficiency in Microsoft Office
Close attention to detail
Excellent time management skills
High energy, customer focused, and proactive
Strong customer service skills
Ability to work efficiently with employees, customers, government agencies, and the public
Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready.
Qualifications
Must be 21 Years of Age
Must be able to pass a Level 2 Background Check (FBI)
Education
High school diploma/GED required
Experience - select one, remove remainder
1-3 years
Knowledge, Skills, and Abilities
Customer Obsessed: Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation.
Relationship Building: Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner in the spirit of being a force for good; builds mutual respect and trust by listening, learning, and acting with compassion to encourage others in discovering their genius; takes responsibility for mistakes and offers impactful solutions; recognizes personal strengths and weaknesses; seeks and openly welcomes feedback for continuous improvement and personal growth.
Results Oriented: Empowered with the knowledge of their potential this person learns quickly when facing new problems; a relentless and versatile learner, open to change, analyzes successes and failures for continuous improvement, experiments and will try anything to find solutions that support an ecosystem of knowledge; enjoys challenge of unfamiliar tasks, quickly grasps the essence and underlying structure of anything.
Functional/Technical Skill: Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good.
Direct reports
Patient Advocates
Working conditions
Able to accommodate scheduling that may include varied shifts, weekends, and some holidays
Able to escort and assist patients with disabilities in navigating the dispensary, consultation couches, registers, entrances and exits
Physical requirements
The person in this position frequently communicates with patients and/or caregivers regarding medical conditions and symptoms. Must be able to exchange accurate information about product offerings
Frequently operates computer/POS system and other standard office equipment such as printers, phones, and photocopy machine
The person in this position must be able to remain in a stationary position when checking in patients or when operating the register
The person in this position must be able to observe and assess patient entry via cameras and inspect patient IDs upon entry
Frequently communicates with other staff via Walkie Talkie or Headset
Constantly positions self throughout sales transaction by maintaining the computer/POS, collecting product and retail bags
Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
AYR Wellness is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable federal, state, and local laws.
$30k-39k yearly est. Auto-Apply 60d+ ago
Appointment Scheduler
Physicians' Primary Care of Southwest Florida
Scheduler job in Cape Coral, FL
Physicians' Primary Care of Southwest Florida is a premier physician owned and managed primary care practice with locations in Cape Coral, Fort Myers, Estero, and Lehigh Acres. We are currently seeking an Appointment Scheduler for our Adult Medicine division in Cape Coral. The schedule for this position is 8:00 am to 5:00 pm, Monday through Friday. Sample of Duties:
Answer a high volume of calls in a professional and courteous manner
Obtain proper information from patients when scheduling appointments such as demographics and insurance information
Record information accurately into our patient management system
Communicate messages to appropriate parties
Maintain the strictest confidentiality and adhere to all HIPAA guidelines and regulations
Position Requirements:
Experience working in a high volume call center environment
Great attention to detail and the ability to record information accurately
Ability to develop and maintain a good rapport and a cooperative working relationship with providers, staff, and patients
Proficiency in handling all calls in a professional and compassionate manner
Knowledge of insurances, referrals, and eligibility a must
One year of medical office experience or a combination of medical education and office experience preferred
Regular and reliable job attendance is required
PPC Offers:
Over 29 years of serving our Southwest Florida community
Award-winning physicians
Ability to advance and grow within our organization
Health, dental, vision, disability and life insurances
401(k) with company match
Free financial advising
Paid Time Off (PTO)
Paid holidays
Uniform allowances at hire and each anniversary
Company paid CE courses with CEdirect
Reimbursement for position required certifications and/or license
Employee Assistance Program (EAP)
Employee Resource Assistance Program (ERAP)
Discounted legal and document services
Milestone gifts
Employee appreciation events and gifts
Want to learn more about Physicians' Primary Care of Southwest Florida? Visit our site at *************** and apply today! Physicians Primary Care of SWFL participates in E-Verify. Go to https://***************/wp-content/uploads/2023/06/E-Verify_Participation_Poster_Eng_Es-06.22.23.pdf for more information.
$28k-40k yearly est. 36d ago
Insurance Verifications Rep - FT Orthopedic Practice
Orthopedic Specialists of SW Florida
Scheduler job in Fort Myers, FL
Full Time Insurance Verifications Representative Busy Orthopedic Practice Job Summary: Oversee all patient authorizations and related verifications of insurance, procedure eligibility/coverage and patient benefit plan information. This position has unrestricted access to protected health information (PHI) pertaining to all patients. Essential Functions:
Receive patient information, calls or accesses website resources in respect to carrier documentation
Obtain insurance verifications and authorizations from insurance companies via telephone, facsimile or online program
Document eligibility and benefit information on insurance verification form
Scan authorization and verification of patient's eligibility and benefits
Communicate with patients regarding their out-of-pocket expenses for large deductibles, limited benefit plans and out-of-network benefits
Facilitate payment arrangements when necessary
Communicate with appropriate staff members regarding problems relating to patient's eligibility and benefits
Document all necessary patient information and notes in computer system
Core Competences:
Responsible for promoting the Standards of Excellence for Orthopedic Specialists while demonstrating courteous and cooperative behavior toward patients, visitors, volunteers, peers and physicians
Maintain a neat and orderly work environment, demonstrates the ability to organize and prioritize work during heavy workload situations to expedite patient care
Maintain strictest confidentiality in accordance with HIPAA compliance
Perform quality work within deadlines with or without direct supervision
Work effectively as a team contributor on all assignments
Work independently while understanding the need to communicate and coordinate work efforts with other employees and organizations
Minimum Requirements (education, experience, special skills and licenses or certifications required):
High School diploma or GED required
Associates degree preferred.
Minimum of 2 years insurance and benefit experience
Ability to perform essential duties
Knowledge of medical insurance and billing
Ability to document accounts clearly
Computer Literate - Windows environment
Knowledge of medical terminology
Strong organizational skills
Ability to perform basic mathematics
Ability to clearly communicate written and verbal instructions
Ability to efficiently manage multiple tasks and prioritize
Ability to demonstrate proper telephone etiquette and computer skills
Essential Physical Functions:
Sitting long periods of time
Manual dexterity sufficient to operate keyboard, calculator and other office equipment as necessary
Ability to view computer screens for long periods of time
Equipment Used:
Computer, scanner, printer, calculator, photocopier, facsimile, telephones
Additional Comments:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills required of persons so assigned.
$29k-33k yearly est. 12d ago
RHC - Patient Care Representative
Us Eye
Scheduler job in Fort Myers, FL
PATIENT CARE REPRESENTATIVE About US EYE: US Eye, is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation's leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology and facial surgery. With 50 clinics and 5 surgery centers, led by 95 providers and more than 1,000 team members system wide, we deliver world class care to patients throughout Florida, the Carolinas and Virginia.
About Retina Health Center: At Retina Health Center we offer the best and most progressive ophthalmology services available. With offices in Fort Myers and Naples, Florida, Retina Health Center offers superior care in the diagnosis and treatment of a variety of eye conditions. Specialists in retina eye problems such as macular degeneration, retina tears and other retinal diseases, the Retina Health Center has been providing services to Southwest Florida patients since 2002.
Job Summary: Patient Care Representatives are responsible for maintaining a friendly, professional environment as our first, and last, point-of-contact for our patients. It is important that Patient Care Representatives are polite, attentive, and organized to enhance the overall patient experience.
Essential Job Functions:
* Greet and direct all patients, visitors, and staff upon entry of the practice. Monitor the reception areas throughout the day and provide assistance as needed.
* Provide a pleasant, and prompt check-in experience for all patients by verifying necessary information and assisting with any questions they may have around the patient questionnaires and forms.
* Print daily team/physician schedules as evidenced by the schedule of appointments for that day.
* Attend to walk-in patients, scheduling inquiries, and prescription/record pick-up as necessary.
* Disseminate pertinent information using telephone systems and/or computer software systems as appropriate.
* Cross-check and update next-day charts as evidenced by the appointment schedule.
* Maintain an orderly and pleasing workspace that ensures both integrity and safety for our patients and staff.
* Complete appointment confirmation calls based on the patient appointment schedule.
* Collect any necessary co-payments, non-covered service fees, and/or any existing account balances during the patient check-out period.
* Fill out essential reports and forms as requested.
* Additional administrative responsibilities as needed.
Competencies:
* Demonstrated knowledge of material, methods, instruments, and equipment.
* Demonstrated ability to read, write, and perform mathematical calculations.
* Ability to follow oral and written instructions.
* Demonstrated ability to multi-task, work in a fast-paced environment, and manage time appropriately in an effort to meet the deadlines and requirements of the organization.
Education and Experience:
* High school diploma.
* Experience with Microsoft Office products.
* Prior experience in a customer service role.
* Must be able to work under pressure and respond to patient requests in a positive manner.
* Associate's degree (preferred).
Position Type and Expected Hours of Work:
This is a full-time position located in Fort Myers, FL.
Days and hours are
Travel to other locations as necessary
Benefits:
401(K) Company Match
Medical and Dental Insurance
Vision Benefits
Flexible Spending Accounts
Pet Insurance
Disability Insurance
Life Insurance
Continuing Education
Paid Time Off
US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$24k-32k yearly est. 8d ago
Surgery Scheduling Coordinator
Naples Orthopedics Inc.
Scheduler job in Naples, FL
Job description
Schedule and co-ordinate surgery procedures between patient, physician and hospitals
Responsible for monitoring and maintaining and releasing block time.
Discuss with patient pre operative and post operative instructions
Coordinate with implant sales representatives devices for surgeries
Ensure patient has proper Durable Medical Equipment for surgery
Obtain all authorizations for surgeries and procedures/injections
Check patient insurance benefits on all procedures
Ensures that the hospital has all the required paperwork related to surgery including the patient authorization, MD orders, H&P, patient insurance cards, demographic data, and all other related data
Schedule MRI's/CT Scan
Able to anticipate needs before they become critical.
Job Type: Full-time
Benefits:
Health insurance
Paid time off
Healthcare setting:
Clinic
Medical specialties:
Orthopedics
$30k-41k yearly est. 20d ago
SCHEDULING AND INVOICING COORDINATOR
Knight Dental Studio 3.5
Scheduler job in Punta Gorda, FL
The Company: Leixir Dental Laboratories are full-service state-of-the-art dental labs which offer a complete range of leading-edge dental products. Our labs represent a perfect balance between innovative technology and traditional methods. We are the leader in state-of-the-art cosmetic and restorative dentistry, and our labs are committed to providing you with the best, most up-to-date products and services.
Your job:
Maintain professional relationships with key personnel and managers to influence the development of broad company strategies.
Input the doctor's prescription details, patient information and due dates in our system accurately to ensure on-time delivery and expedite them through the lab.
Assist and support the department ensuring accuracy in LabTrac and checking the accuracy of the Dentists Rx.
Assist in keeping the department organized and flagging any late cases.
Ensure compliance of all client requests and lab procedure authorizations, quality job standards, quality product standards and company policies and procedures.
Prepare work to be shipped out after QC process; pack and wrap all cases that will be outsourced and are ready for shipping.
Make non-technical phone calls to the dentist's offices to retrieve missing information from Rx.
ils, patient information and due dates in our system accurately to ensure on-time delivery and expedite them through the lab.
Your skills:
High school diploma or equivalent required.
Knowledge of dental lab products, materials and techniques preferred.
Computer knowledge with ability to learn new programs quickly.
Your qualities:
Display enthusiasm and a positive attitude - you approach challenges with a can-do spirit and inspire others with your positive energy.
Take initiative - you quickly and accurately identify roadblocks, rally your resources, provide options to our partners, and execute unafraid to ask questions.
Autonomous leaner - you can think, act, and pursue your studies independently; you're motivated to learn about the dental lab space.
Excellent written and verbal communication - you understand that communication is key in preventing and turning around a subpar poor experience. Excellent communication is precise, clear, compelling, and personable.
Organized with a strong attention to detail and accuracy.
Receiving feedback is important to you - you know that coaching, feedback, and direction are delivered with good intention and necessary to grow and level-up in the organization.
Able to be flexible - you can easily shift priorities and manage your time effectively.
Diplomatic - you take care to weigh outcomes, think about your response, manage realistic expectation.
Location:
Our network of dental laboratories spans six states, with labs in Florida, Connecticut, Maryland, Mississippi, Rhode Island, Texas, and New York. The Leixir Home Office is in Tampa, Florida.
Interview Process
As a part of our commitment to creating a fair, equitable, and positive interview experience for all candidates, we offer full transparency of our interview stages to give applicants an idea of the time and effort involved.
Information Screening: The Talent Manager will have a 20-to-30-minute phone conversation focused on relevant work experience, compensation, role overview, and answering any questions you may have.
Panel Interview: 45-minute interview with the Operations Manager. This will take place at the lab and will dive deeper into the role, technical knowledge, and requirements of the position. The candidate will have the opportunity to meet the team, tour the workplace, and gain a better understanding of the job's functions.
Offer: The Talent Manager will reach out with the details of the informal offer for discussion. After all the details of the informal offer are finalized, the formal offer letter and job description will be sent. At this time, we will complete a background check.
Culture:
Leixir's company culture is all about keeping it real. We totally get that work is just one part of life, so we make sure our employees have plenty of time to kick back and enjoy themselves. But don't get us wrong - we take our work seriously too! We believe that every person on our team brings something unique to the table, and we love celebrating that individuality. Plus, we're all about teamwork - we know that we're stronger together than we are alone. And we show our team members how much we appreciate them with frequent employee appreciation events. At Leixir, we believe that when our employees are happy and valued, we all win!
$25k-31k yearly est. 5d ago
Patient Access Specialist
Avow Hospice 3.9
Scheduler job in Naples, FL
Exciting Opportunity to join Avow as we expand our services into Lee, Glades, and Hendry counties!
will be on our beautiful campus in Naples.
Patient Access Specialist is responsible for supporting seamless patient transition into agency's services by interfacing with hospitals, facilities, physicians, and families to coordinate and process patient referrals.
Job Responsibilities
Acts as the primary in-office customer service contact in the Patient Access
Center via telephone with referrals for patient care from hospitals, facilities, physicians, families, and other sources in the community.
Responds immediately to communication regarding potential referrals for services with an extremely customer friendly and professional service orientation at all times.
Develops and maintains good working relationships with physician offices, hospital staff, facility staff, and other referring agencies.
Contacts patient and family as soon as possible after referral is received.
Schedules all appointments for the Admissions Care Coordinators same day if appropriate or as soon as possible.
Performs all follow up calls and schedules these potential clients for visits.
Gathers pertinent patient information for referrals and admissions to include financial, brief medical history, contact information, physician order if needed and demographic information necessary to facilitate the admission process.
Under the guidance of the Patient Access Manager, serves as a liaison between referral sources and agency regarding referral of patients who need direct admission or who need home care services upon discharge from the hospital.
Maintains continuing communication with Admissions Care Coordinators to ensure completion of referral and admission requirements.
Maintains E-Board to ensure all incoming calls are recorded and appointments scheduled.
Enters all demographic and billing information into the Electronic Medical
Record (EMR) for every inquiry, referral, and admission.
Tracks and reports all inquiries, cancelled referrals, pending referrals, and non admits (NTUCs), indicating specific reason code for not being admitted.
Assembles all pertinent legal documents and medical records and scans into EMR.
Provides timely and accurate information on Avow hospice services and hospice benefits.
Performs workflow tasks and checks continuously, assigning visits and processing workflow.
Checks billing coordination notes and processes.
Informs referring and consulting physicians of hospice admission.
Informs Admission Nurses daily of scheduled appointments and throughout the day.
Enters patient information into EMR.
Orders medical equipment through Hospice Link when necessary.
Works closely with management, marketing, and peers to support the day-to-day operations of the team, working with Patient Access Manager to facilitate discussion about referrals during the referral-to-admission process.
Performs other duties as assigned.
Core Values:
Innovation:
We embrace change and are always looking at creative ways to solve problems and serve new populations.
Integrity:
We are honest, hardworking, fiscally responsible professionals driven solely by the well-being of our patients, their loved ones, and the communities we serve.
Collaboration:
We know we cannot achieve everything we want without working hand-in-hand with each other, with our healthcare partners, and with the community.
Celebration:
We believe in the importance of celebrating life and relationships.
Education:
We believe it is important not only to serve the community but to educate community members about our services and the role we can play at the end of life.
Qualifications
Skills and Competencies:
Supervisory Responsibilities: This job has no supervisory responsibilities.
Education and/or Experience:
Associates Degree; or one to two years related experience and/or training; or equivalent combination of education and experience. Experience working in a customer-facing role in a healthcare environment preferred, with knowledge of basic medical terminology.
Computer Skills:
Knowledge of basic typing skills, data entry and word processing software. Database, excel software and general knowledge of e-mail is required. Proficiency with EMR software desired. Ability to use standard office equipment (phone, fax, copier, and scanner) and Microsoft Office products including email, word and Excel documents.
Language Skills:
Must have exceptional interpersonal and customer service skills via telephonic communications. Able to effectively present information and respond to questions from groups, clients, customers, and the general public. Bi-lingual Spanish language skills preferred.
Mathematical Skills:
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions.
Certificates, Licenses, Registrations
Valid Florida Driver's License
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; talk or hear; and taste or smell. The employee frequently is required to sit. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. Must be able to endure exposure to common household allergens (i.e., pets, plants, dust). The noise level in the work environment is usually moderate.
Compensation and Benefits:
This is only a summary of our employee benefits; it is subject to change.
Medical insurance (PPO) with prescription drug co-pay or HDHP w/HSA
Supplemental Benefits (hospital confinement, accident and/or cancer)
Dental insurance
Vision Insurance
Life and accidental death/dismemberment insurance (company paid)
Long term care insurance (company paid)
Retirement savings plan (TSA/403(b) matching program)
Short and long term disability insurance (company paid)
LegalShield (identity protection and more)
Bereavement leave for family and pets
Direct deposit
Credit union availability
Employee Assistance Program
Paid time off
Mileage reimbursement
In-house continuing education opportunities
Discounted membership at local area Fitness Center
Tuition reimbursement
Other employer-sponsored activities
Avow is a Tobacco Free Organization which includes but is not limited to cigarettes, electronic cigarettes, vaping, cigars, cigarillos, pipes, chewing tobacco, snuff, dip, and loose tobacco smoked via pipe or hookah. And due to the above, Avow will only hire Nicotine Free individuals.
All applicants offered a position are required to complete a screening through the Clearinghouse. For more information, click here *********************************
$22k-26k yearly est. 17d ago
Front Office, Patient Coordinator
Bayview Dental Arts
Scheduler job in Naples, FL
Job DescriptionSalary:
***Please fee free to drop your resume off in person! BayView Dental Arts***
Front Office
Our established Naples dental practice is offering a special opportunity for a motivated, career minded, goal-achieving, team-player. Applicants must be friendly, highly-organized, possess excellent communication skills, comprehensive computer skills, and a genuine ability to deliver exceptional customer service. Excellent salary and benefit package with ability and experience!
We request that all applicants also possess the willingness to learn, be versatile, and have the following abilities:
Comfortable communicating over the phone
Experience using Dentrix or similar software
Ability to multi-task
Be detail oriented
Have time management
The ability to handle a multitude of responsibilities with organization
Have Integrity & Professionalism
Knowledge of common terminologies in dental practice
Excellent documentation and follow through
Experience Scheduling
Basic knowledge of dental procedures
Excellent written communication skills
$21k-30k yearly est. 23d ago
Home Health Scheduler
Discovery at Home 3.8
Scheduler job in Fort Myers, FL
Discovery At Home- Voted Great Place to Work 3 yrs running
With Discovery Senior Living's stability and presence in 340+ communities in nearly 40 states (and growing), We offer our Home Health team members a unique set of advantages including decreased travel & commute times with the majority of work based in Independent and Assisted Living communities, exceptional work culture, and real growth and development.
At Discovery Senior Living / Discovery At Home, we're unified by certain, core values, which we call our “Pillars of Excellence.” They make up the fabric of our company, and include TEAMWORK, INTEGRITY, PERFORMANCE, ACCOUNTABILITY, COMPASSION, HARD WORK and CREATIVITY. So if you're thinking of aligning yourself with Discovery Senior Living know this: We go to great lengths to make sure ours is (and will always be) a culture that everyone can be proud of.
BENEFITS:
Great Competitive Rates
Generous PTO and holiday program
401k with company match
Free CEUs
Growth Opportunities
POSITION SUMMARY:
Responsible for the efficient and accurate coordination of home health visits for patients
Maintain professional, open communication with clinicians, patients, and caregivers regarding visit schedules
Coordinate closely with intake, clinical management, & billing teams to ensure smooth transitions & accurate visit tracking
Maintain compliance with Medicare and agency-specific visit documentation and frequency rules
Monitor & report scheduling metrics & participate in quality initiatives to enhance efficiency and customer satisfaction.
Th HH Scheduler position is an in-office position
QUALIFICATIONS:
Detail-oriented, with strong organizational and time management skills
Ability to work independently and as part of a team in a fast-paced environment
Strong knowledge of Microsoft 365, including Outlook, Word and Excel.
Ability to communicate effectively in writing and verbally
Possess solid problem-solving skills and critical thinking skills
High school diploma or equivalent required
Experience in healthcare scheduling; 1-2 years Home Health scheduling experience preferred
Working knowledge of Wellsky Kinnser preferred
JOB CODE: 1004196
$27k-47k yearly est. 60d+ ago
Scheduler
Specialty1 Partners
Scheduler job in Fort Myers, FL
Job Description
Our office, Southwest Florida Oral & Facial Surgery, P.A. - Fort Myers, is seeking a talented Patient Scheduler to join our busy specialty practice.
We are looking for a talented and skilled Patient Scheduler to help us accomplish our mission to improve the lives of our patients by providing a world-class specialty experience for every patient. Here is what you need to know about the role, our team and why we could be the right next step in your career.
Your Responsibilities
The primary purpose of the phone room scheduler is providing a friendly, successful, informative, and supportive first contact for our patient and referral offices. This position works closely with the support staff team that includes front office, billing and insurance, and other schedulers, as well as interaction with members of the clinical team and Doctors.
Provide high-level customer service to our patients and referral offices via phone.
Utilize multi-line phone queue system to efficiently assist callers.
Direct callers to appropriate department for assistance, if not calling to schedule an appointment.
Assess, document, and dock patients to RN utilizing clinical messaging for post-surgical questions and concerns.
Accurately schedule patients for consultation and surgical procedure in the patient EMR system using appropriate policies and protocols.
Obtain appropriate insurance information and complete the insurance verification form accurately.
Educate patients on in-network insurance policies and protocols for out-of-network insurances.
Contact patients to reschedule their appointments due to schedule changes.
Performs other duties as assigned or requested such as, but not limited to, patient registration queue, patient EMR data entry/scanning, referral office requests, and chart preparation.
Comply with all HIPAA regulations at all times.
Follow and model the Practice's values and inspire others to achieve the same.
As one of the essential members of our office, you will also help to facilitate/coordinate other office responsibilities as needed.
Your Background
The Patient Scheduler plays a vital role in ensuring that our patients receive the best possible care by effectively communicating and coordinating appointments. You also have the following:
Strong interpersonal skills with the ability to build rapport and trust with patients and the dental team.
Excellent communication skills, both verbal and written, to explain information in a clear and understandable manner.
Detail-oriented and organized, with the ability to manage multiple tasks and priorities simultaneously.
Proficiency in dental software and basic computer skills.
Understanding of dental terminology, procedures, and insurance processes.
Empathetic and patient-centered approach to customer service.
A high school diploma.
If this sounds like you, you will fit right in with the team!
Why You Should Join Our Team
A career with us is a chance to work with everyone involved in the future of Specialty dental care. Dental Assistants, Sterilization Technicians, Specialists, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results.
We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives-at home, at work and everywhere in between.
Your Benefits & Perks
BCBS High Deductible & PPO Medical insurance Options
VSP Vision Coverage
Principal PPO Dental Insurance
Complimentary Life Insurance Policy
Short-term & Long-Term Disability
Pet Insurance Coverage
401(k)
HSA / FSA Account Access
Identity Theft Protection
Legal Services Package
Hospital/Accident/Critical Care Coverage
Paid Time Off
Diverse and Inclusive Work Environment
Strong culture of honesty and teamwork
#Priority
We believe in transparency through the talent acquisition process; we support our team members, past, future, and present, to make the best decision for themselves and their families. Starting off on the right foot with pay transparency is just one way that we are supporting this mission.
Position Base Pay Range$16.75-$18 USDSpecialty1 Partners is the direct employer of non-clinical employees only. For clinical employees, the applicable practice entity listed above in the job posting is the employer. Specialty1 Partners generates job postings and offer letters to assist with human resources and payroll support provided to the applicable practice. Clinical employees include dental assistants and staff assisting with actual direct treatment of patients. Non-clinical employees include the office manager, front desk staff, marketing staff, and any other staff providing administrative duties.
Specialty1 Partners and its affiliates are equal-opportunity employers who recognize the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment based on objective criteria and without regard to the following (which is a non-exhaustive list): race, color, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws. Specialty1 Partners' Privacy Policy and CCPA statement are available for view and download at **************************************************
Specialty1 Partners and all its affiliates participate in the federal government's E-Verify program. Specialty1 further participates in the E-Verify Program on behalf of the clinical practice entities which are supported by Specialty1. E-Verify is used to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. The E-Verify process is completed in conjunction with a new hire's completion of Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to **************** and click on the Employees Link to learn more.
Specialty1 Partners and its affiliates uses mobile messages in relation to your job application. Message frequency varies. Message and data rates may apply. Reply STOP to opt-out of future messaging. Reply HELP for help. View our Privacy & SMS Policy here. By submitting your application you agree to receive text messages from Specialty1 and its affiliates as outlined above.
$16.8-18 hourly 9d ago
Appointment Scheduler
Physicians Primary Care of Southwest Florida
Scheduler job in Cape Coral, FL
Physicians' Primary Care of Southwest Florida is a premier physician owned and managed primary care practice with locations in Cape Coral, Fort Myers, Estero, and Lehigh Acres. We are currently seeking an Appointment Scheduler for our Adult Medicine division in Cape Coral. The schedule for this position is 8:00 am to 5:00 pm, Monday through Friday.
Sample of Duties:
* Answer a high volume of calls in a professional and courteous manner
* Obtain proper information from patients when scheduling appointments such as demographics and insurance information
* Record information accurately into our patient management system
* Communicate messages to appropriate parties
* Maintain the strictest confidentiality and adhere to all HIPAA guidelines and regulations
Position Requirements:
* Experience working in a high volume call center environment
* Great attention to detail and the ability to record information accurately
* Ability to develop and maintain a good rapport and a cooperative working relationship with providers, staff, and patients
* Proficiency in handling all calls in a professional and compassionate manner
* Knowledge of insurances, referrals, and eligibility a must
* One year of medical office experience or a combination of medical education and office experience preferred
* Regular and reliable job attendance is required
PPC Offers:
* Over 29 years of serving our Southwest Florida community
* Award-winning physicians
* Ability to advance and grow within our organization
* Health, dental, vision, disability and life insurances
* 401(k) with company match
* Free financial advising
* Paid Time Off (PTO)
* Paid holidays
* Uniform allowances at hire and each anniversary
* Company paid CE courses with CEdirect
* Reimbursement for position required certifications and/or license
* Employee Assistance Program (EAP)
* Employee Resource Assistance Program (ERAP)
* Discounted legal and document services
* Milestone gifts
* Employee appreciation events and gifts
Want to learn more about Physicians' Primary Care of Southwest Florida? Visit our site at *************** and apply today!
Physicians Primary Care of SWFL participates in E-Verify. Go to https://***************/wp-content/uploads/2023/06/E-Verify_Participation_Poster_Eng_Es-06.22.23.pdf for more information.
$28k-40k yearly est. 37d ago
Patient Advocate Part-Time (Medical Cannabis)
Ayr Wellness 3.4
Scheduler job in Bonita Springs, FL
at Ayr Wellness
Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products, proudly serving both medical patients and adult-use consumers across our markets.
At Ayr, our strength lies in our people. We're re-imagining how we work across every part of our business, and we're looking for builders and doers to roll up their sleeves and help shape what's next.
The cannabis industry is fast-moving, complex, and full of opportunity. Together, we're not only shaping a company, but also building the future of cannabis. At Ayr you'll have the opportunity to make a lasting impact while growing your career alongside a company positioning itself for long-term success.
For more information, please visit ********************
Job Summary
The Patient Advocate is responsible for providing our customers with an extraordinary experience. Through meaningful interaction and knowledgeable answers, the Patient Advocate fosters an environment that is compassionate, genuine, and respectful. Patient Advocates are expected to contribute to making their Dispensary a climate which encourages forward thinking, embraces inclusion, and practices generosity of spirit. Patient Advocates also assist the Management Team with the activities and operations of the store, while abiding by policies, procedures, and operational guidelines.
Duties and Responsibilities
Provides knowledge, expertise, guidance, and a personalized experience to each customer by explaining potential benefits of the Premium Cannabis products offered.
Ensures customer questions or concerns are resolved quickly and completely. Communicates any requests or unresolved concerns to management immediately.
Accountable for accurately receiving, coordinating, and fulfilling customer orders by utilizing the Point of Sale (POS) and inventory tracking systems in compliance with company, local, and state policies.
Adapts to varied sales volume and stays active by initiating continued learning activities, creating an engaging environment, and assisting in keeping the dispensary properly stocked, clean, tidy and in operating order while keeping a “Customer first” acuity.
Meets/exceeds day to day sales metrics by following the customer experience selling cycle with tailored product suggestions. This includes meeting individual and team centric sales targets within each dispensary.
Assist management staff in ensuring all procedures are being followed to reflect regulatory and compliance standards.
Assists is fostering a positive work environment, treating everyone with dignity and respect, while perpetuating a curiosity for “everything cannabis”.
Performs other duties as assigned by the Manager and/or Store Lead.
Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready.
Qualifications
Must stay current and adhere to all policies and regulations of the state cannabis agency.
Must meet age requirement as outlined by state cannabis agency.
Able to pass all background checks as required by state cannabis agency.
Able to accommodate scheduling that may include varied shifts, weekends and holidays.
Maintain regular and punctual attendance.
Education
High school diploma/GED
Experience
1-3 years' experience working in a cannabis retail setting preferred
Prior customer service experience in a hospitality, pharmacy, customer services or retail environment.
Knowledge, Skills, and Abilities
Customer Obsessed: Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation.
Relationship Building: Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner in the spirit of being a force for good; builds mutual respect and trust by listening, learning, and acting with compassion to encourage others in discovering their genius; takes responsibility for mistakes and offers impactful solutions; recognizes personal strengths and weaknesses; seeks and openly welcomes feedback for continuous improvement and personal growth.
Results Oriented: Empowered with the knowledge of their potential this person learns quickly when facing new problems; a relentless and versatile learner, open to change, analyzes successes and failures for continuous improvement, experiments and will try anything to find solutions that support an ecosystem of knowledge; enjoys challenge of unfamiliar tasks, quickly grasps the essence and underlying structure of anything.
Functional/Technical Skill: Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good.
Direct reports
No direct reports
Working conditions
Work is primarily performed in a dispensary setting. The working area may be odorous at times and loud due to fans and filtration systems, fluctuating between cold and warm temperatures.
Involves frequent contact with staff, vendors, and customers. Work may include dealing with law enforcement and occasional State inspectors.
Physical requirements
The person in this position frequently communicates with customers and/or caregivers regarding medical conditions and symptoms. Must be able to exchange accurate information about product offerings.
Frequently operates computer/POS system and other standard office equipment such as printers, phones, and photocopy machines.
The person in this position must be able to remain in a stationary position when checking in customers or when operating the register.
Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary.
Ability to twist, turn, bend, stand and walk as required to perform the duties associated with functioning as a dispensary agent.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
AYR Wellness is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable federal, state, and local laws.
$31k-39k yearly est. Auto-Apply 54d ago
SCHEDULING AND INVOICING COORDINATOR
Knight Dental Studio 3.5
Scheduler job in Punta Gorda, FL
The Company: Leixir Dental Laboratories are full-service state-of-the-art dental labs which offer a complete range of leading-edge dental products. Our labs represent a perfect balance between innovative technology and traditional methods. We are the leader in state-of-the-art cosmetic and restorative dentistry, and our labs are committed to providing you with the best, most up-to-date products and services.
Your job:
Maintain professional relationships with key personnel and managers to influence the development of broad company strategies.
Input the doctor's prescription details, patient information and due dates in our system accurately to ensure on-time delivery and expedite them through the lab.
Assist and support the department ensuring accuracy in LabTrac and checking the accuracy of the Dentists Rx.
Assist in keeping the department organized and flagging any late cases.
Ensure compliance of all client requests and lab procedure authorizations, quality job standards, quality product standards and company policies and procedures.
Prepare work to be shipped out after QC process; pack and wrap all cases that will be outsourced and are ready for shipping.
Make non-technical phone calls to the dentist's offices to retrieve missing information from Rx.
ils, patient information and due dates in our system accurately to ensure on-time delivery and expedite them through the lab.
Your skills:
High school diploma or equivalent required.
Knowledge of dental lab products, materials and techniques preferred.
Computer knowledge with ability to learn new programs quickly.
Your qualities:
Display enthusiasm and a positive attitude - you approach challenges with a can-do spirit and inspire others with your positive energy.
Take initiative - you quickly and accurately identify roadblocks, rally your resources, provide options to our partners, and execute unafraid to ask questions.
Autonomous leaner - you can think, act, and pursue your studies independently; you're motivated to learn about the dental lab space.
Excellent written and verbal communication - you understand that communication is key in preventing and turning around a subpar poor experience. Excellent communication is precise, clear, compelling, and personable.
Organized with a strong attention to detail and accuracy.
Receiving feedback is important to you - you know that coaching, feedback, and direction are delivered with good intention and necessary to grow and level-up in the organization.
Able to be flexible - you can easily shift priorities and manage your time effectively.
Diplomatic - you take care to weigh outcomes, think about your response, manage realistic expectation.
Location:
Our network of dental laboratories spans six states, with labs in Florida, Connecticut, Maryland, Mississippi, Rhode Island, Texas, and New York. The Leixir Home Office is in Tampa, Florida.
Interview Process
As a part of our commitment to creating a fair, equitable, and positive interview experience for all candidates, we offer full transparency of our interview stages to give applicants an idea of the time and effort involved.
Information Screening : The Talent Manager will have a 20-to-30-minute phone conversation focused on relevant work experience, compensation, role overview, and answering any questions you may have.
Panel Interview : 45-minute interview with the Operations Manager. This will take place at the lab and will dive deeper into the role, technical knowledge, and requirements of the position. The candidate will have the opportunity to meet the team, tour the workplace, and gain a better understanding of the job's functions.
Offer : The Talent Manager will reach out with the details of the informal offer for discussion. After all the details of the informal offer are finalized, the formal offer letter and job description will be sent. At this time, we will complete a background check.
Culture:
Leixir's company culture is all about keeping it real. We totally get that work is just one part of life, so we make sure our employees have plenty of time to kick back and enjoy themselves. But don't get us wrong - we take our work seriously too! We believe that every person on our team brings something unique to the table, and we love celebrating that individuality. Plus, we're all about teamwork - we know that we're stronger together than we are alone. And we show our team members how much we appreciate them with frequent employee appreciation events. At Leixir, we believe that when our employees are happy and valued, we all win!
$25k-31k yearly est. Auto-Apply 5d ago
RHC - Patient Care Representative
Us Eye
Scheduler job in Naples, FL
PATIENT CARE REPRESENTATIVE About US EYE: US Eye, is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation's leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology and facial surgery. With 50 clinics and 5 surgery centers, led by 95 providers and more than 1,000 team members system wide, we deliver world class care to patients throughout Florida, the Carolinas and Virginia.
About Retina Health Center: At Retina Health Center we offer the best and most progressive ophthalmology services available. With offices in Fort Myers and Naples, Florida, Retina Health Center offers superior care in the diagnosis and treatment of a variety of eye conditions. Specialists in retina eye problems such as macular degeneration, retina tears and other retinal diseases, the Retina Health Center has been providing services to Southwest Florida patients since 2002.
Job Summary: Patient Care Representatives are responsible for maintaining a friendly, professional environment as our first, and last, point-of-contact for our patients. It is important that Patient Care Representatives are polite, attentive, and organized to enhance the overall patient experience.
Essential Job Functions:
Greet and direct all patients, visitors, and staff upon entry of the practice. Monitor the reception areas throughout the day and provide assistance as needed.
Provide a pleasant, and prompt check-in experience for all patients by verifying necessary information and assisting with any questions they may have around the patient questionnaires and forms.
Print daily team/physician schedules as evidenced by the schedule of appointments for that day.
Attend to walk-in patients, scheduling inquiries, and prescription/record pick-up as necessary.
Disseminate pertinent information using telephone systems and/or computer software systems as appropriate.
Cross-check and update next-day charts as evidenced by the appointment schedule.
Maintain an orderly and pleasing workspace that ensures both integrity and safety for our patients and staff.
Complete appointment confirmation calls based on the patient appointment schedule.
Collect any necessary co-payments, non-covered service fees, and/or any existing account balances during the patient check-out period.
Fill out essential reports and forms as requested.
Additional administrative responsibilities as needed.
Competencies:
Demonstrated knowledge of material, methods, instruments, and equipment.
Demonstrated ability to read, write, and perform mathematical calculations.
Ability to follow oral and written instructions.
Demonstrated ability to multi-task, work in a fast-paced environment, and manage time appropriately in an effort to meet the deadlines and requirements of the organization.
Education and Experience:
High school diploma.
Experience with Microsoft Office products.
Prior experience in a customer service role.
Must be able to work under pressure and respond to patient requests in a positive manner.
Associate's degree (preferred).
Position Type and Expected Hours of Work:
This is a full-time position located in [Naples, FL]
Days and hours are
Travel to other locations as necessary
Benefits:
401(K) Company Match
Medical and Dental Insurance
Vision Benefits
Flexible Spending Accounts
Pet Insurance
Disability Insurance
Life Insurance
Continuing Education
Paid Time Off
US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
The average scheduler in Fort Myers, FL earns between $21,000 and $61,000 annually. This compares to the national average scheduler range of $23,000 to $68,000.
Average scheduler salary in Fort Myers, FL
$36,000
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