Scheduler jobs in Lansing, MI

We are NeoPollard Interactive. Digitally born, player-focused, and proudly powering the most profitable iLottery programs in North America through our interactive games, powerful gaming systems, and comprehensive suite of player services. We are innovative. From inception, innovation has been the core of NPi. As one of the first iLottery platform providers in North America, we laid the groundwork - helping pioneer the introduction and successful launch of some of the first iLottery programs in the U.S. We deliver innovative solutions and cutting-edge technology to our partners with an industry-proven track record of revenue growth. We are one-of-a-kind. The only Lottery supplier in North America exclusively focused on iLottery. We have one central focus; creating the most intuitive and fun iLottery experiences for players. Our sole focus drives our innovation and success in the iLottery space. We are industry experts. Serving the largest share of U.S. Lotteries that currently sell online with a track record of powering iLottery success through our state-of-the-art technology, top-performing game content, and innovative and comprehensive iLottery services. We are NPi. Join us. WHAT YOU WILL DO We are looking for a full-time Workforce Management Scheduler to support our Contact Center operation's scheduling, forecasting and analytics. This position is required to live within a 2 hour radius of Lansing, Michigan. The Workforce Management Scheduler will be responsible for real-time monitoring and adjustments, intra-day management, and historical trend analysis to ensure the call center achieves service levels and key performance indicators on a daily and interval basis. Key responsibilities include operational, procedural, and data analysis to achieve service level objectives, improve efficiencies, and deliver a world-class service while controlling expenses. Areas of focus include, but are not limited to scheduling, daily staffing requirements, forecasting procedures, service level, outliers, handle times, shrinkage, occupancy, and other key contact center metrics. Daily and ad-hoc report generation, intra-departmental communication and relationship building are key aspects of this role. RESPONSIBILITIES Administration of WFM system Manage employee information changes Coordinate the sensible implementation of staff scheduling requests including swaps, PTO approvals, leaves of absence; working to maintain a balance between employee needs and volume demands. Responsible for agent schedule creation regarding; real time changes, optimization, monitoring, and management. Leverage workforce management software and call volume history to help manage intra - day staffing levels and to determine the most effective methods for staffing adjustments Utilize call center tools to observe agents actual state compared to agents scheduled state, and provide recommendations / actions based on those observations Compare Key Performance Metrics (KPI's) on a daily, intra - daily, weekly, monthly, and annual basis understanding root cause of variation Monitor volume, AHT, and staffing trends to forecast, ensuring understanding of variation, working to solve for staffing gaps whether in planning process or intra - day management Perform ad hoc reporting and analysis as needed to improve overall performance of the call center, and enable strong understanding of the business Manage real - time inbound call traffic across multiple areas of business to help ensure that service levels are met. Drive innovation and process improvement within Workforce Management Perform other duties and assignments as directed WHAT YOU WILL BRING High School diploma required. Bachelor's Degree preferred, or equivalent work experience. 2+ years of experience in workforce management required; 3+ years preferred Advanced knowledge of workforce optimization software required. Specific and recent experience with Nice InContact, WFO or a WFM schedule management system, preferred. Advanced knowledge of telephony platforms. Understanding of VOIP call routing technology, preferred. Experience with Automated Call Distributors (ACDs), Computer-Telephone Integration (CTI) automation, skills routing, forecasting, scheduling and intra-day management. Familiarity with Contact Center software reporting tools. Intermediate knowledge of Microsoft Office Suite Advanced knowledge of Microsoft Excel - (i.e., creating spreadsheets, v-lookups, pivot tables, etc.) Strong analytical, critical thinking and problem-solving skills. Ability to work successfully with a diverse group of people and be a team player. Ability to multi-task and navigate competing priorities. Ability to work independently and display initiative. Ability to identify emerging trends and measure impact to the business. WHY WORK AT NPI? We hire the best. We prioritize innovation. We support and empower our team. Join us as we continue to shape the future of the iLottery industry by delivering players' favorite games across all channels and driving outstanding returns for good causes.Our team member benefits include… • Comprehensive Health, Vision, and Dental Insurance • Life Insurance & AD&D Insurance • 401K Savings Program (With Competitive Corporate Matching for U.S. Employees) • Paid Vacation and Personal Time • Wellness and Employee Assistance Program (EAP) from Ulliance Life • Company-Provided Laptop and Cellphone • Career Development Opportunities including Ongoing Training and Professional Development Courses (Including the NPi Leadership Academy for Emerging Leaders) • Quarterly Company-Performance Bonus Program for All Employees Who Have Completed Six Months of Continuous Service • Fully Paid Parental Leave Program ABOUT NEOPOLLARD INTERACTIVE Born in the digital domain, NeoPollard Interactive LLC (“NPi”) is an award-winning supplier of best-in-class iLottery solutions to the North American lottery market. Serving the largest share of U.S. lotteries that currently sell online, NPi helped pioneer the successful introduction of iLottery in the U.S. and is North America's proven partner of choice to enable regulated lotteries to design and deploy complex gaming solutions in support of generating incremental revenue for good causes through the online channel. NPi offers cutting-edge technology, a full suite of managed services, and the industry's top-performing game content as part of its innovative and comprehensive approach to partnering for iLottery success. Jointly owned by Pollard Banknote Limited (TSX: PBL) and NeoGames S.A.(Nasdaq: NGMS)-both globally recognized industry leaders-NPi powers the most profitable iLottery programs. Visit us at ******************* Pollard iLottery Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job DescriptionDescription: Title: Scheduler (CNA) Department: Administration Status: Full or Part Time The Staffing Coordinator / Scheduler is responsible for the staffing of CNAs and Licensed Nurses. This position works closely with the DON to ensure appropriate staffing as the needs arise. Essential Functions: Scheduler (CNA) Maintains appropriate staffing levels Assist with recruiting Maintain master/daily and monthly schedules Maintain open position report Assist with the recruitment of CNAs and Licensed Nurses Coordinate hiring of new staff with Human Resources Qualifications/Experience: Ability to relate and build relationships with staff and coworkers. A working knowledge of how to schedule staff Solid computer and email skills Scheduler (CNA) the ability to work flexible hours Experience working in LTC or Hospital setting a plus Have Michigan CNA certification Requirements:

Duration: Through 12/01/2026, with potential extension based on performance and business needs Initial Assignment: First 4 months reporting to Saginaw (Hybrid -4 days onsite, Wednesdays remote) The Resource Scheduler I supports Gas Distribution Field Operations by preparing, coordinating, and scheduling all work assigned to gas distribution crews. This role ensures that work packages are complete, compliant, and ready for execution, while aligning with required timelines, permits, materials, and third-party services. The position involves significant coordination with internal departments, municipal partners, storeroom staff, field leadership, and external contractors. This role includes a comprehensive 4-6 month training period consisting of structured learning and extensive peer shadowing. The position requires full onsite presence in Flint, with required in-person Friday meetings that may involve occasional travel. Key Responsibilities Scheduling & Work Preparation Prepare and schedule all gas distribution work according to compliance dates and departmental timelines. Plan work a minimum of 4 weeks in advance, coordinating permits, municipal notifications, third-party services (e.G., welders, traffic control), materials, and other job requirements. Create and organize complete electronic distribution work packets, including permits, job documentation, and all necessary information required by field crews. Submit and manage MISS DIG tickets for all assigned work. Coordination & Communication Collaborate with storeroom personnel to ensure materials and parts are ordered, available, and ready for use on scheduled projects. Work closely with internal and external customers to gather job requirements and ensure accurate handoff to field teams. Participate in daily morning and afternoon operations calls with field leadership and other stakeholders. Lead pre-handoff review meetings with field leaders to confirm readiness of all scheduled work. Conduct the official weekly Friday work handoff in person with field supervisors. Operational Planning & Forecasting Support both upstream project planning and downstream project closeout activities. Forecast workload and recommend overtime needs to field operations leaders based on weather, workloads, and project priorities. Use ISchedule to build and manage schedules in alignment with operational requirements and resource availability. Required Skills & Qualifications High level of organization and the ability to manage multiple priorities in a fast-paced environment. Strong critical thinking and problem-solving skills, especially under changing conditions or last-minute adjustments. Excellent customer service and communication skills, both internal and external. Ability to quickly assess job needs and anticipate required resources, permits, and coordination steps. Experience with scheduling software (ISchedule experience highly desirable). MISS DIG experience, including submitting MISS DIG tickets, strongly preferred. SAP experience desirable. Utility or field operations background preferred. High school diploma required;degree not mandatory.

Base Pay: $16.06 Schedule: Monday-Friday In this position, you will instruct, direct, and schedule patients and visitors over the telephone. To be successful in this role, you must be detail-oriented, answer all incoming calls, screen and route to appropriate departments, and schedule numerous appointments. Please note, the flu vaccine is a minimum work requirement at Grace Health. Our Work Environment: Grace Health is an organization that welcomes the community with open arms and embraces every patient. We embody a servant's heart, showing concern for others and putting the needs and interests of our patients first. We believe that by engaging our patients, we are empowering them with knowledge, abilities, and the willingness to make decisions that will help benefit them in their lives. Grace Health strives to radiate positive energy to be a place where patients and staff experience the feeling that they are the most important person here and look forward to coming in every single time. Grace Health is committed to the highest business and personal ethics and integrity standards, doing good to others while doing no harm. As we continue to improve the quality of our services and operations, we will maintain our core values and reputation for integrity, honesty, responsibility, fairness, respect, compassion, teamwork, and trust. Benefits Medical, vision, dental, life, and disability insurance 401K match 8 paid holidays Generous PTO accrual Employee wellness program focusing on physical, mental, and financial wellness Requirements High school graduate or GED One year of work experience in a medical organization preferred Flu Vaccine

Job Description Our Healthcare partner in Jackson needs a full-time Patient Service Representative to add to their team! 1st Shift: 8:00 AM - 5:00 PM | Monday - Friday Starting wage is $15/hour Full-time, temporary to permanent positions in Jackson, MI. Essential Duties for the Patient Service Representative: Greets patients in a welcoming professional manner, utilizing excellent customer service skills at all times. Data entry Distributes forms to patients with necessary explanation and collects forms from patients ensuring proper completion. Accepts and processes all payments (both current and previous balance due) and balances all payments collected daily to ensure all money is accounted for and completes the end-of-day process to balance the electronic cash drawer. Maintains cash box during each shift to ensure all cash-box money is accounted for. Schedules patient appointments. Schedules any STAT tests ordered by the provider. Consistently and accurately utilizes department scheduling guidelines. Complete daily model of care steps (i.e. robust reminder calls, raking the schedule, etc.). Participates in patient outreach. Other activities that assist with the coordination of patient care, i.e. verbal review of patient instructions, orders, referrals, treatment plan estimate, and prior authorizations as well as necessary follow-up to complete these requests. Conforms with and abides by all regulations, policies, work practices, and instructions. Provides administrative support to clinical staff. Requirements for the Patient Service Representative: Minimum of High School Diploma Previous medical office experience preferred Knowledge of medical insurance rules preferred Experience using an electronic medical record preferred Ability to work effectively and independently within their work area, staying on task. Demonstrates understanding and appreciation for diversity for CFH patients and CFH employees. Routine testing/training on various job-related skills and competencies. Excellent communication skills, both written and verbal. Ability to communicate in a friendly, helpful manner with all patients and co-workers. Excellent computer skills. Pushing patients in wheelchairs. Apply now or call us at (517) 787-6150 for more information!

**_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution **_Work Schedule_** 8:30 AM ET to 5:00 PM ET, Monday to Friday (Remote) **_Job Summary_** The Representative II, Customer Service - New Patient Care is responsible for engaging with patients referred by partner pharmacies to initiate service and ensure timely delivery of durable medical equipment and diabetes-related supplies. This role focuses on building trust through warm outbound calls, verifying patient information, and guiding patients through the onboarding process with empathy and professionalism. **_Responsibilities_** + Serves patients over the phone to initiate their first order of diabetes testing supplies and related products. + Conducts warm outbound calls to patients referred by partner pharmacies, introducing services and guiding them through the onboarding process. + Provides exceptional customer service by answering questions, explaining products, and ensuring patients feel supported and informed. + Collects and verifies patient demographics, insurance details, and account information in compliance with HIPAA regulations. + Maintains high productivity standards, including managing 80+ combined inbound and outbound calls per day and an average of 150+ patient accounts per month. + Ensures timely processing and shipment of patient orders, meeting or exceeding individual and department goals. + Collaborates with internal teams and provider support staff to confirm eligibility and resolve any order-related issues. + Documents all interactions and maintains detailed notes in the company system for continuity and compliance. + Demonstrates accountability for each patient interaction, ensuring a smooth onboarding experience and quick access to necessary supplies. + Upholds a positive, patient-focused approach, especially when working with older populations who may be cautious about scams. **_Qualifications_** + 1-3 years of customer service experience in a call center environment, preferred + High School Diploma, GED or equivalent work experience, preferred **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems **Anticipated hourly range:** $15.75 per hour - $18.50 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 1/09/2026 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

FULL Time, Entry Level - GREAT way to get hands on experience! Plenty of opportunities for growth within! Hours: Monday - Friday 11AM - 7:30PM and healthcare setting, up to date immunizations are required. We are a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across the Healthcare industry. At Firstsource Solutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of their lives. Dealing with healthcare challenges is hard enough but the added burden of not knowing how much that care will cost or having a means to pay for it often creates additional stress and anxiety. It's times like these when our teams are there to help guide these patients and their families through the complex eligibility and payment process. At Firstsource Solutions USA, LLC., we take the burden away from the patient and their family allowing them to focus on their health when they need to most. Afterwards, we work with patients to identify insurance eligibility, help them navigate their financial responsibilities and introduce ways to achieve financial well-being through payment arrangement options. Our Firstsource Solutions USA, LLC teams are with patients all the way, providing support and assistance all the while seeing first-hand the positive impact of their work through the emotions of relief and joy of the patients. Join our team and make a difference! The Patient Financial Advocate is responsible to screen patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress. Essential Duties and Responsibilities: Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day. Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. Initiate the application process bedside when possible. Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance. Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress. Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient. Records all patient information on the designated in-house screening sheet. Document the results of the screening in the onsite tracking tool and hospital computer system. Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay. Reviews system for available information for each outpatient account identified as self-pay. Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face. Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool. Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs. Other Duties as assigned or required by client contract Additional Duties and Responsibilities: Maintain a positive working relationship with the hospital staff of all levels and departments. Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.) Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.). Keep an accurate log of accounts referred each day. Meet specified goals and objectives as assigned by management on a regular basis. Maintain confidentiality of account information at all times. Maintain a neat and orderly workstation. Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct. Maintain awareness of and actively participate in the Corporate Compliance Program. Educational/Vocational/Previous Experience Recommendations: High School Diploma or equivalent required. 1 - 3 years' experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred. Previous customer service experience preferred. Must have basic computer skills. Working Conditions: Must be able to walk, sit, and stand for extended periods of time. Dress code and other policies may be different at each healthcare facility. Working on holidays or odd hours may be required at times. Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off. We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.

Full Time Surgery Scheduler/Boarding opportunity in a busy, private practice vascular surgery office in Flint. The vascular surgeons at Michigan Vascular Center are leaders in innovative vascular care, first and foremost in vascular health in mid-Michigan for sixty years. Michigan Vascular Center offers full service vascular care, with five locations in three counties, serving multiple hospitals and surgery centers in the area. Responsibilities Communicating scheduling information with patients Communicating with hospital and surgery center staff to schedule surgical patients Communicating with other physicians' offices regarding mutual patients, including cardiology and nephrology for medical clearance Insurance authorizations Working relationship with surgeons and clinical providers of Michigan Vascular Center About the Job Full Time, First Shift, Monday-Friday No weekends or holidays Benefits Generous Paid Time Off Health and vision insurance Flex Spending Account 401(k) with employer contribution Voluntary Life Insurance Short and Long Term Disability (paid by employer) Experience and Requirements Customer Service Skills, 1 year preferred Medical Terminology, 1 year preferred Computer Skills, EHR, etc, 1 year preferred Reliable transportation Ability to work early shift on rotation

Job Description Under general supervision, follows standard operating procedures and protocols for all bedside patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections. Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers. Advocates on the caller/customer behalf to ensure their needs are met. Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management. Skills: Required Skills & Experience: One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting. Strong computer skills and working knowledge of Microsoft Office products. Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff. Must be willing to be on your feet for long periods and able to instruct others. Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions. Preferred Skills & Experience: EPIC training/experience. Insurance payor systems experience. ICD-10 medical terminology experience. Education: Required Education: High School Diploma. Preferred Education: N/A Required Certification & Licensure: N/A Preferred Certification & Licensure: N/A

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career! Job Description Are you an experienced Medical Billing/Collection Representative looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career in Medical Billing/Collection by joining a rapidly growing company? If you answered “yes" to any of these questions - this is the position for you! Daily Responsibilities: • Primarily be speaking with insurance payers but at times will call patients to collect • Handle all forms of collection for all dollar amounts • Insurance follow up and collections • May do some payment posting and charge entry at times to help cover PTO but majority of the workload will be medical B&C, handling appeals and denials with payers Hours for this Position: The Medical Billing/Collection Rep will work from 8am through 5pm Advantages of this Opportunity: Competitive salary, negotiable based on relevant experience Fun and positive work environment Qualifications • 2 years of medical billing and collections • Self-starter and self-motivated with minimal supervision • Good problem-solver and researcher • Extremely detailed and able to document all transactions in the notes in their system • Must be very strong in Excel Additional Information Interested in hearing more about this great opportunity? Please call and e-mail your resume to Aileen Jucar (Office number: 407-434-0381) for immediate consideration.

Job DescriptionOur client is looking for a Patient Registration Representative in Grand Blanc for an initial 6-month contract with the likeliness of an extension/direct conversion. We are only interested in candidates who would like to stay long-term. Hourly Pay Rate: $19.46 **Possible shifts:** 12-hour shift, 3-days a week; every other weekend 8- hour shift, Monday - Friday with every other weekend ***Shift times available:*** 12-8p/2p-10p 6am - 630pm 6pm - 630am. Job Summary: Under general supervision, follow standard operating procedures and protocols for all bedside patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections.Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers. Advocates on the caller/customer behalf to ensure their needs are met. Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.Requirements: Prefer candidates that have experience with using medical terminology HS Diploma One year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting. Strong computer skills and working knowledge of Microsoft Office products. Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff. Must be willing to be on your feet for long periods and able to instruct others. Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions. Preferred Skills: EPIC training/experience. Insurance payor systems experience. ICD-10 medical terminology experience. Apply today!! #IND1#zr

Medical Receptionist - Grand Blanc, MI We're looking for a friendly, detail-oriented Medical Receptionist for a permanent position to be the first point of contact for a busy practice in Grand Blanc. In this role, you'll handle patient check-in and check-out, schedule appointments, manage multi-line phones, verify insurance, and process co-pays - all while delivering exceptional customer service. Hours are Monday through Friday from 8am to 5pm What You'll Do: Greet patients with professionalism and care Manage phones, scheduling, and patient flow Verify insurance and collect payments Maintain accurate patient records and assist with clerical tasks What We're Looking For: Strong communication and organizational skills Previous medical office experience preferred Ability to multitask in a fast-paced environment If you thrive on keeping things running smoothly and enjoy helping patients feel welcome, we'd love to hear from you! For career insights and more, follow us on our LinkedIn pages at PMC Medical and PMC Works! PMC Med Staff partners with top healthcare providers to connect skilled professionals with roles across specialties. We build strong relationships to ensure seamless placements for clients and candidates, understanding healthcare demands to match you with the right opportunities. We encourage you to apply even if this particular position isn't a perfect fit, we will happily consider you for other opportunities we have. PMC is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to these characteristics. We encourage applications from individuals of all backgrounds and are dedicated to providing reasonable accommodations for qualified individuals with disabilities.

Insight Institute of Neuroscience & Neurosurgery (IINN) aims to advance, challenge, and revolutionize neurosciences and medicine through scientific research and advanced technology, driven by a passion to help others regardless of any obstacles and challenges that may lie ahead. Our integrated team of medical professionals does so through creative, innovative techniques and care principles developed because of our continuous pursuit to improve the field of medicine. Our integrated team works together to find solutions to both common and complex medical concerns to ensure more powerful, reliable results. Having multiple specialties "under one roof" Insight achieves its purpose in providing a comprehensive, collaborative approach to neuromusculoskeletal care and rehabilitation to ensure optimal results. Our singular focus is Patient Care Second to None! Job Summary: Our meticulous and empathetic Patient Access Representative works in our Multi-Specialty facility to help provide patient care second to none!. The Patient Access Representative thrives in a fast-paced, team oriented environment with professionals in neurology, pain management, chiropractic, physical therapy and many more. The Patient Access Representative is cross-trained in all clinical administrative processes, therefore the Patient Access Representative will also answer phones, check in and out patients, perform patient reminder calls, and enter information into the EMR. The Patient Access Representative is required to maintain patient confidentiality at all times. Top candidates for this role demonstrate superior customer service skills focusing on patient/customer satisfaction. Benefits for our Full Time Team Members: * Comprehensive health, dental, and vision insurance coverage * Paid time off, including vacation, holidays, and sick leave * 401K with Matching; offerings vested fully @ 3 months of employment paired with eligibility to contribute * Short & Long Disability, and Life Term insurance, complementary of Full Time Employment * Additional Supplementary coverages offered @ employee's elections: Accident, Critical Illness, Hospital Indemnity, AD&D, etc. Duties: * Greets and interacts with patients in a friendly and polite manner * Provides solutions for customers; troubleshoots as needed * Perform data entry through Electronic Medical Record system. * Maintain medical records and patient confidentiality * Perform insurance verification as needed and directed * Answer phone calls in a friendly and helpful manner * Register patients and schedule appointments as directed * Ability to multitask and move between responsibilities in fluid manner * Adheres to departments standards and PolicyStat policies * Other duties as assigned Qualifications: * Able to provide eligibility for employment for any U.S. employer * High school diploma or general education degree (GED) required * Associate's or Bachelor's Degree in Business or related field desired * 6 months of relevant customer service experience preferred * Previous experience performing insurance verification is a plus * Ability to maintain a high level of confidentiality and professionalism at all times * Detailed oriented, conscientious and committed to precision in work results * Ability to relate to and work effectively with a wonderfully diverse populace * Exceptional phone and interpersonal skills * Proficiency with computers, preferably strong typing and desktop navigational skills * Ability to multitask and move between responsibilities in fluid manner * Ability to independently problem solve * Great data entry skills * Demonstrated skills in verbal and written English communications for safe and effective patient care and to meet documentation standards * Friendly, empathetic & respectful * Reliable in work results, timeliness & attendance * Able to work in a fast-paced, and stressful environment while maintaining positive energy * Able to work under pressure and in situations that benefit from patience, tact, stamina and endurance * Committed to contributing to a positive environment, even in rapidly changing circumstances * Is aware of standards and performs in accordance with them Insight is an equal opportunity employer and values workplace diversity!

Job DescriptionDescription As a Patient Services Representative you will handle inbound calls and provide thorough, efficient, and accurate account updates on for each call made or received and update records information about status of customer and status of contact effort. The Patient Services Representative assists with appointment scheduling activities for all practice centers. Schedule - Rotating Shifts As Follows 7:15a-4:15p 7:30a-4:30p 7:45a-4:45p 8a-5p 9a-6p What you will be doing Accurate computer input of patient demographics. Procure appropriate referrals and type referral follow-up letters when necessary. Assure daily schedules and medical records are reviewed. Schedule patient appointments when needed. Filing and distribution of patient medical records. Check out patients including collection of appropriate fees, all forms are completed properly, updating of medical records with correct labels. Completion of data spreadsheets in timeframe specified by organizational processes. Answering and managing of multi-line phone system. Processing of faxes daily. Stay current with the latest technologies & medications and be able to answer general patient questions (premium IOL's, etc..) Verification of medical benefits for surgery and injections. Discuss benefits and costs of non-covered benefits with patients Complete consent and other necessary forms for surgery Forward packet of surgical paperwork to appropriate surgical facility/hospital Inform patient of any pre-admission testing (labs, EKG, etc.) as needed. Also of what is expected day of surgery, answer any pre-surgical questions, and inform of follow up care. Schedule/board patient at correct facility (fax date/doctor/which eye/general information) with the appropriate boarding information per each surgical location requirements Type History & Physical forms Able to accurately complete surgery encounter form. Must comply with all policies and procedures of the organization, including but not limited to standard operating procedures and employee handbook. Perform any other duties assigned to accomplish the task at hand. What you know Required High school diploma or GED Strong verbal and written communication skills Desire Telephone operator or high call volume experience What you will receive Competitive wages Robust benefit package including medical, dental, life and disability (short- and long-term) insurance Generous paid time off (PTO) program Seven (7) company paid holidays 401(k) retirement plan with company match An organization focused on People, Passion, Purpose and Progress Inspirational culture

Job DescriptionDescription: Urological Services, PLLC This is a per diem temporary position for approximately two to three months to cover a maternity leave. Schedule: Monday through Friday 8:00 a.m. - 5:00 p.m. 40 hours per week GENERAL SUMMARY The Medical Secretary requires competency in a range of tasks to ensure the effective and efficient running of the office which includes all appointments scheduled, accuracy of patients' records and professional communication with patients, client agencies, physicians and consultants. The Medical Secretary provides clerical support to the clinical team by writing letters, updating records and completing other general administrative tasks. ESSENTIAL JOB FUNCTION/COMPETENCIES Responsibilities include but are not limited to: Compiles and records medical charts, reports, and correspondence. Answers telephone, schedules appointments, and greets and directs patients, salespeople, and visitors. Instructs new patients in completion of medical history and information forms. Confirms patients' insurance eligibility with insurance companies. Call insurance companies for pre-authorization and pre-certification for procedures and high-end medications administered in the office. Coordinates with the primary care physician offices for HMO referrals and test/medications that need to be administered in the PCP office. Accesses hospital software to retrieve patient information for admissions, surgical consultations, test results and ER reports and then scans them into the electronic medical files. Responsible for tasking nurses with phone call problems requiring action by nurses and possible physician responses. Responsible for accepting co-pays and patient account payments during clinic and posting them to the patient's electronic medical record file. Responsible to batch out clinical work and any changes to the patient's data ensuring this information is communicated to the billing company so records can be updated daily. Responsible for appointment reminder phone calls 24 hours before the appointment as well as communicating co-pays, test results, CD Rom's, payment on accounts and referrals that are due at the time of the visit. Performs other position related duties as assigned. CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS Certification in Front Office Administration preferred. KNOWLEDGE | SKILLS | ABILITIES Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Strong problem-solving skills. Knowledge in healthcare systems operations such as EMR. Skill in using computer programs and applications including Microsoft Office. Customer-oriented with ability to remain calm in difficult situations. Ability to work independently and manage multiple deadlines. Knowledge of medical terminology. Types no less than 55 wpm. Complies with HIPAA regulations for patient confidentiality. EDUCATION REQUIREMENTS High School Diploma or equivalent required. Graduate from a vocational or technical school or Associates Degree preferred. EXPERIENCE REQUIREMENTS 1-3 years' experience in a in a physician office setting preferably within the urology specialty. REQUIRED TRAVEL N/A PHYSICAL DEMANDS Carrying Weight Frequency 1-25 lbs. Frequent from 34% to 66% 26-50 lbs. Occasionally from 2% to 33% Pushing/Pulling Frequency 1-25 lbs. Seldom, up to 2% 100 + lbs. Seldom, up to 2% Lifting - Height, Weight Frequency Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33% Floor to Chest, 26-50 lbs. Seldom: up to 2% Floor to Waist, 1-25 lbs. Occasional: from 2% to 33% Floor to Waist, 26-50 lbs. Seldom: up to 2% Requirements: EDUCATION REQUIREMENTS High School Diploma or equivalent required. Graduate from a vocational or technical school or Associates Degree preferred. EXPERIENCE REQUIREMENTS 1-3 years' experience in a in a physician office setting preferably within the urology specialty. REQUIRED TRAVEL N/A PHYSICAL DEMANDS Carrying Weight Frequency 1-25 lbs. Frequent from 34% to 66% 26-50 lbs. Occasionally from 2% to 33% Pushing/Pulling Frequency 1-25 lbs. Seldom, up to 2% 100 + lbs. Seldom, up to 2% Lifting - Height, Weight Frequency Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33% Floor to Chest, 26-50 lbs. Seldom: up to 2% Floor to Waist, 1-25 lbs. Occasional: from 2% to 33% Floor to Waist, 26-50 lbs. Seldom: up to 2%

Job Description Under the direction of Program Supervisor or Senior Secretary; with training from the Billing Supervisor, performs high level clerical work involving computer work, answering the phone, scheduling patients, word processing, data entry, verifying insurance, authorizations of services, coverage for the classification, and other clerical duties; the work involves the exercise of judgment, the ability to read, write and follow oral and/or written instructions. Must possess a clear understanding of all medical insurances, CPT, ICD-9-CM and HCPCS codes. May be required to take minutes of meetings; performs related work as required. MINIMUM REQUIREMENTS: High school graduation or equivalent AND a total of twenty (20) college and /or vocational credit hours that included a minimum of 4 credit hours in computer classes, 4 credit hours in a medical billing class and 12 hours in health administration, medical assistant administration, RHIT or CPC programs. OR High school graduation or equivalent AND five (5) years of experience as a medical clerk or directly related field, with computer and data entry skills. ADDITIONAL REQUIREMENTS: Essential Physical Demands: Vision - Position requires the ability to visually assess details at both near and far distances, as well as to perceive depth and spatial relationships with or without reasonable accommodations. Hearing - Position requires the ability to receive and respond to verbal communication with or without reasonable accommodations. Lifting, Standing, and Walking With or Without Reasonable Accommodations: Position requires the ability to lift up to 35lbs on an occasional basis Position requires the ability to regularly stand for extended periods of time Position requires the ability to walk at a minimum of 35% up to a maximum of 65% Position will require the ability to occasionally stoop, bend, or reach to perform work tasks with or without reasonable accommodation. Veterans must submit Form DD214 to determine eligibility for Veterans' Preference Interested applicants must clearly show they meet the minimum qualifications. Resume must include the following information: Name of employer, month/year you were hired, month/year you left, if the position was part-time or full-time, and the job duties you performed while in the position. BARGAINING UNIT: AFSCME FLSA STATUS: NON-EXEMPT Monday- Friday 8:00 am- 5:00 pm

The Patient Service Representative is responsible for maintaining the front office and representing the practice with professionalism. This position requires multi-tasking effortlessly, prioritizing efficiently, handling patient requests, placing outbound calls to patients, and handling all administrative tasks with a positive attitude (to include patient check-in, check-out, receiving payments, and answering telephones). Essential Duties and Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Greets patients in a warm, welcoming, and professional manner. Always utilizes excellent customer service skills. Enters and verifies all demographic information into the electronic medical record system. Enters, scans, and verifies (via electronic verification system) all insurance information into electronic medical records. Distributes forms to patients with necessary explanation and assistance. Collects forms from patients ensuring proper completion. Collects co-payments and past due balances. Ensures all money is accounted for by completing the end of day process to balance both the electronic and physical cash drawer. Maintains cash box during each shift to ensure all cash-box money is accounted for. Schedules patient appointments by consistently and accurately utilizing department scheduling guidelines. Checks in-basket daily and completes pending tasks. Completes robust reminder calls daily. Assists with waitlist. Assists with administrative duties (faxing, copying, mail, reports, etc.) Follows proper process for STAT tests ordered by provider. Other activities that assist with coordination of patient care (verbally review patient instructions, orders, labs, referrals) as well as necessary follow-up to complete these requests. Completes department-specific projects, such as patient tracking and follow-up. Conforms with and abides by all regulations, policies, work practices and instructions. Education/Training/Experience: Minimum of High School diploma (or equivalent). Previous medical office experience preferred Job Knowledge, Skills & Abilities: Ability to work effectively both independently and in a team environment. Excellent communication skills, both written and verbal. Excellent computer skills. Excellent customer service skills. Strong organizational skills and attention to detail. Ability to prioritize and manage time effectively. Stress management. Ability to maintain strict standards of confidentiality regarding patient information. Benefits: Medical, Dental, & Vision Insurance Flexible Spending Account (FSA) Employee Assistance Program (EAP) Short- & Long-Term Disability Life Insurance 403(b) Retirement Plan with a 3% employer match after just one year. Public Service Loan Forgiveness (PSLF) Program Continuing Education Generous Paid Time Off 9 Paid Holidays + 1 Personal Holiday Perfect Attendance Bonus for Hourly Staff Center for Family Health is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, pregnancy, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

State of Location: Michigan Our Patient Coordinators are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and world-class customer service. Responsibilities include greeting and checking-in patients, scheduling appointments, answering incoming phone calls, verifying insurance coverage, obtaining necessary authorization, collecting payments, processing new patients, and helping the clinic maintain optimal performance. Ivy's rewarding and supportive work environment allows accelerated growth and development opportunities for all teammates. Join Ivy Rehab's dedicated team where you're not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient. Job Description: Patient Coordinator - 40 hours/week (full-time) Fenton, MI Why Choose Ivy? Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture. Innovative Resources & Mentorship: Access to abundant resources, robust mentorship, and career advice for unparalleled success. Professional Development: Endless opportunities for career advancement through training programs centered on administrative excellence and leadership development. Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes. Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans, paid holidays, and bonus incentive opportunities. Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) to strive for excellence in patient care. Empowering Values: Live by values that prioritize teamwork, growth, and serving others. Position Qualifications: 2+ years of administrative experience in a healthcare setting is preferred. Proficiency in Microsoft Office applications such as Excel, Word, and Outlook. Great time management and ability to multi-task in a fast-paced environment. Self-motivated with a drive to exceed patient expectations. Adaptability and positive attitude with fluctuating workloads. Self-motivated with the eagerness to learn and grow. Dedication to exceptional patient outcomes and quality of care. We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits. ivyrehab.com

Job DescriptionBenefits: Competitive salary Dental insurance Employee discounts Flexible schedule Free food & snacks Free uniforms Opportunity for advancement Paid time off Training & development Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities Job Summary We are seeking a motivated and outgoing Dental Treatment Coordinator to join our team. In this role, you will provide a variety of clerical and administrative support to our employees, ensuring the office runs smoothly and efficiently. Your responsibilities will include answering phone calls and greeting visitors, scheduling appointments, treatment planning and going over treatment plan with the patients. Responsibilities Greet and assist patients as they arrive Answer incoming phone calls and fill up the patient schedule Present dental treatment plant to patients and have patients sign consent forms and collect payments. Write emails, memos, and letters and distribute them appropriately Address and resolve customer concerns with a professional attitude Assist team members where your assistance is needed. Insurance verification. Qualifications Minimum of one year of dental office experience is required. Previous experience as an Office Coordinator or in a similar position Understanding of basic bookkeeping principles Familiarity with standard office equipment such as printers and fax machines Excellent computer skills and knowledge of Microsoft Word, Outlook, and PowerPoint Highly organized with excellent time management skills and the ability to prioritize projects This is an "at-will" employment opportunity