Senior client service specialist vs senior customer service specialist

Differences between senior client service specialist and senior customer service specialist duties and responsibilities

Senior client service specialist example responsibilities.

• Utilize CRM to track all pertinent information relate to the opportunity and effectively manage territory.
• Configure, support, and troubleshoot home use Cisco VPN routers for executive level employees.
• Collaborate with auditors to prepare Medicaid and Medicare cost reports resulting in optimal reimbursement rates.
• Determine eligibility for clients in the community for in-home and consumer direct service programs by reviewing Medicaid and Medicare guidelines.
• Perform various trades at clients request while keeping parallel with securities regulations.
• Identify cross-selling opportunities when acquiring new clients by advising on complex investment topics.

Senior customer service specialist example responsibilities.

• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Compile, analyze and interpret important loan documents to troubleshoot and correct mortgage loan problems.
• Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
• Authore and review client PowerPoint content for aesthetics and TurningPoint compatibility.
• Perform quality control on reports and PowerPoint presentations to ensure uniform style, eliminate errors, and enhance reader-friendly appearance.
• Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.