Senior client service specialist vs senior information technology specialist

Differences between senior client service specialist and senior information technology specialist duties and responsibilities

Senior client service specialist example responsibilities.

• Utilize CRM to track all pertinent information relate to the opportunity and effectively manage territory.
• Configure, support, and troubleshoot home use Cisco VPN routers for executive level employees.
• Collaborate with auditors to prepare Medicaid and Medicare cost reports resulting in optimal reimbursement rates.
• Determine eligibility for clients in the community for in-home and consumer direct service programs by reviewing Medicaid and Medicare guidelines.
• Perform various trades at clients request while keeping parallel with securities regulations.
• Identify cross-selling opportunities when acquiring new clients by advising on complex investment topics.

Senior information technology specialist example responsibilities.

• Install and manage the local area network (wire and wireless), switches connect to that network and network printers.
• Manage DNS, SSL certificate renewals/additions, add FTP accounts and rights management for client's web and application hosting servers.
• Manage and implement security solutions, including firewalls, anti-virus solutions, and intrusion detection systems.
• Lead in-house and consultant team in large-scale Linux server upgrade for multinational consulting firm, which significantly enhance system performance.
• Lead disaster recovery exercises, infrastructure hardware/software decommissioning initiatives and redeployment of legacy application retirements/migrations for Fannie Mae (client).
• Deploy applications and OS's as requested using SCCM.
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