Senior client service specialist vs senior support specialist

Differences between senior client service specialist and senior support specialist duties and responsibilities

Senior client service specialist example responsibilities.

• Utilize CRM to track all pertinent information relate to the opportunity and effectively manage territory.
• Configure, support, and troubleshoot home use Cisco VPN routers for executive level employees.
• Collaborate with auditors to prepare Medicaid and Medicare cost reports resulting in optimal reimbursement rates.
• Determine eligibility for clients in the community for in-home and consumer direct service programs by reviewing Medicaid and Medicare guidelines.
• Perform various trades at clients request while keeping parallel with securities regulations.
• Identify cross-selling opportunities when acquiring new clients by advising on complex investment topics.

Senior support specialist example responsibilities.

• Manage UNIX OS technical documentation and marketing materials.
• Maintain desktop encryption keys for all company laptops.
• Implement desktop and laptop encryption applications in NY area offices.
• Oversee the backing up of company data and creation of PC images for each type of machine.
• Perform moves, adds, and changes of PC equipment such as desktops, laptops, monitors.
• Perform DB2 data loads on a UNIX platform, verify and update test data, utilizing execution of SQL queries.
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