Senior client service specialist vs support specialist

Differences between senior client service specialist and support specialist duties and responsibilities

Senior client service specialist example responsibilities.

• Utilize CRM to track all pertinent information relate to the opportunity and effectively manage territory.
• Configure, support, and troubleshoot home use Cisco VPN routers for executive level employees.
• Collaborate with auditors to prepare Medicaid and Medicare cost reports resulting in optimal reimbursement rates.
• Determine eligibility for clients in the community for in-home and consumer direct service programs by reviewing Medicaid and Medicare guidelines.
• Perform various trades at clients request while keeping parallel with securities regulations.
• Identify cross-selling opportunities when acquiring new clients by advising on complex investment topics.

Support specialist example responsibilities.

• Manage project SharePoint site for the purpose of supporting ongoing collaboration
• Provide Cerner CPOE learning support to physicians.
• Train in motivational interviewing, HIPAA regulations, CPR certify, emergency preparedness, suicide awareness, and team building.
• Participate in inventory taking process and maintain stockroom organization and cleanliness.
• Create and maintain a database of ACH clients.
• Configure, setup VPN connections, remote access.
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