Senior client service specialist vs systems specialist

Differences between senior client service specialist and systems specialist duties and responsibilities

Senior client service specialist example responsibilities.

• Utilize CRM to track all pertinent information relate to the opportunity and effectively manage territory.
• Configure, support, and troubleshoot home use Cisco VPN routers for executive level employees.
• Collaborate with auditors to prepare Medicaid and Medicare cost reports resulting in optimal reimbursement rates.
• Determine eligibility for clients in the community for in-home and consumer direct service programs by reviewing Medicaid and Medicare guidelines.
• Perform various trades at clients request while keeping parallel with securities regulations.
• Identify cross-selling opportunities when acquiring new clients by advising on complex investment topics.

Systems specialist example responsibilities.

• Manage the coordination and resolution of mainframe job failures.
• Complete VMWARE infrastructure course lead by certify VMWARE trainer, which cover all aspects of VMWARE installation and support.
• Manage the implementation, installation and maintenance of EMR software and hardware systems for mid-size home health care organization.
• Manage the infrastructure implementation and statewide roll-out for MIIS, including prioritization of electronic health record (EHR) provider sites.
• Lead project implementation of global HRIS performance management system.
• Manage customer complaints and internal GMP audits for product manufacturing, coordinate FDA audits and recommend corrective actions.
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