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The differences between senior client services analysts and client services analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior client services analyst and a client services analyst. Additionally, a senior client services analyst has an average salary of $84,637, which is higher than the $63,202 average annual salary of a client services analyst.
The top three skills for a senior client services analyst include client service, process improvement and client accounts. The most important skills for a client services analyst are customer service, client service, and powerpoint.
| Senior Client Services Analyst | Client Services Analyst | |
| Yearly salary | $84,637 | $63,202 |
| Hourly rate | $40.69 | $30.39 |
| Growth rate | 10% | 10% |
| Number of jobs | 91,516 | 97,374 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 71% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior client services analyst's main job is to provide their clients with investment advice. They prepare reports for clients, manage clients' inquiries, and document all potential issues. They must have excellent verbal and written communication skills.
A client service analyst examines a customer service department's operation and gives directions on ways to enhance productivity and customer satisfaction levels. Customer service analysts can create strategies and techniques to improve the service department's effectiveness by using data, which includes customer satisfaction reports, complaint logs, and surveys. They are part of the customer service department, which can directly with customers helping to resolve issues and customer dissatisfaction. Their duties include gathering data and perform research, developing strategies, training employees in new processes and strategies.
Senior client services analysts and client services analysts have different pay scales, as shown below.
| Senior Client Services Analyst | Client Services Analyst | |
| Average salary | $84,637 | $63,202 |
| Salary range | Between $58,000 And $122,000 | Between $41,000 And $96,000 |
| Highest paying City | San Francisco, CA | Westport, CT |
| Highest paying state | Connecticut | Connecticut |
| Best paying company | Icma-rc | Morgan Lewis |
| Best paying industry | Pharmaceutical | Finance |
There are a few differences between a senior client services analyst and a client services analyst in terms of educational background:
| Senior Client Services Analyst | Client Services Analyst | |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 71% |
| Most common major | Business | Business |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between senior client services analysts' and client services analysts' demographics:
| Senior Client Services Analyst | Client Services Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 57.0% Female, 43.0% | Male, 50.5% Female, 49.5% |
| Race ratio | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 16.0% Asian, 12.5% White, 54.0% American Indian and Alaska Native, 0.4% | Black or African American, 11.3% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 12.3% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |