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The differences between senior client services analysts and customer service analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior client services analyst and a customer service analyst. Additionally, a senior client services analyst has an average salary of $84,637, which is higher than the $45,169 average annual salary of a customer service analyst.
The top three skills for a senior client services analyst include client service, process improvement and client accounts. The most important skills for a customer service analyst are SQL, data analysis, and powerpoint.
| Senior Client Services Analyst | Customer Service Analyst | |
| Yearly salary | $84,637 | $45,169 |
| Hourly rate | $40.69 | $21.72 |
| Growth rate | 10% | 10% |
| Number of jobs | 91,516 | 151,770 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 58% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior client services analyst's main job is to provide their clients with investment advice. They prepare reports for clients, manage clients' inquiries, and document all potential issues. They must have excellent verbal and written communication skills.
A customer service analyst's role is to conduct research and analysis on the customer service processes, ensuring profitability and efficiency. Their responsibilities revolve around devising strategies to improve performances and services, identifying consumer needs and opportunities, and maintaining records and databases. A customer service analyst may also respond to calls and inquiries, arrange schedules, and address concerns and issues, resolving them promptly and professionally. Furthermore, it is essential to coordinate with different departments, all while implementing the company's policies and regulations.
Senior client services analysts and customer service analysts have different pay scales, as shown below.
| Senior Client Services Analyst | Customer Service Analyst | |
| Average salary | $84,637 | $45,169 |
| Salary range | Between $58,000 And $122,000 | Between $25,000 And $79,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | Connecticut | New York |
| Best paying company | Icma-rc | Citi |
| Best paying industry | Pharmaceutical | Finance |
There are a few differences between a senior client services analyst and a customer service analyst in terms of educational background:
| Senior Client Services Analyst | Customer Service Analyst | |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior client services analysts' and customer service analysts' demographics:
| Senior Client Services Analyst | Customer Service Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 57.0% Female, 43.0% | Male, 37.1% Female, 62.9% |
| Race ratio | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 16.0% Asian, 12.5% White, 54.0% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |