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The differences between senior client services analysts and support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior client services analyst and a support specialist. Additionally, a senior client services analyst has an average salary of $84,637, which is higher than the $40,782 average annual salary of a support specialist.
The top three skills for a senior client services analyst include client service, process improvement and client accounts. The most important skills for a support specialist are customer service, patients, and mental health.
| Senior Client Services Analyst | Support Specialist | |
| Yearly salary | $84,637 | $40,782 |
| Hourly rate | $40.69 | $19.61 |
| Growth rate | 10% | 10% |
| Number of jobs | 91,516 | 125,740 |
| Job satisfaction | - | 3 |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 52% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior client services analyst's main job is to provide their clients with investment advice. They prepare reports for clients, manage clients' inquiries, and document all potential issues. They must have excellent verbal and written communication skills.
A support specialist is responsible for assisting technical and administrative support, depending on the business need. Support specialists must have extensive knowledge of the services of the organization they work for to assist customers with their inquiries and resolve complaints efficiently. A support specialist maintains documents of issue resolution, providing recommendations to improve business strategies and procedures. Support specialists must be well-versed on technology systems, perform basic troubleshooting, and secure databases. They should also have impeccable customer service and communication skills to attend with customers' needs and requests.
Senior client services analysts and support specialists have different pay scales, as shown below.
| Senior Client Services Analyst | Support Specialist | |
| Average salary | $84,637 | $40,782 |
| Salary range | Between $58,000 And $122,000 | Between $25,000 And $64,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | Connecticut | New York |
| Best paying company | Icma-rc | Microsoft |
| Best paying industry | Pharmaceutical | Technology |
There are a few differences between a senior client services analyst and a support specialist in terms of educational background:
| Senior Client Services Analyst | Support Specialist | |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior client services analysts' and support specialists' demographics:
| Senior Client Services Analyst | Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 57.0% Female, 43.0% | Male, 38.4% Female, 61.6% |
| Race ratio | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 16.0% Asian, 12.5% White, 54.0% American Indian and Alaska Native, 0.4% | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.4% White, 56.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |