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The differences between senior client services analysts and technical support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior client services analyst and a technical support representative. Additionally, a senior client services analyst has an average salary of $84,637, which is higher than the $34,758 average annual salary of a technical support representative.
The top three skills for a senior client services analyst include client service, process improvement and client accounts. The most important skills for a technical support representative are customer calls, smartphones, and technical support calls.
| Senior Client Services Analyst | Technical Support Representative | |
| Yearly salary | $84,637 | $34,758 |
| Hourly rate | $40.69 | $16.71 |
| Growth rate | 10% | 10% |
| Number of jobs | 91,516 | 212,082 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 40% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior client services analyst's main job is to provide their clients with investment advice. They prepare reports for clients, manage clients' inquiries, and document all potential issues. They must have excellent verbal and written communication skills.
Technical Support Representatives specialize in customer support through calls or correspondence. Among the primary responsibilities of a Technical Support Representative involves receiving and making calls, address and troubleshoot issues raised by the client, assist when navigating through complicated applications, provide suggestions or recommendations, or elevate the problem to personnel with higher expertise when necessary. Furthermore, a Technical Support Representative must coordinate with supervisors at all times, remain patient and proactive, and as well as maintain and organize records of each handled calls.
Senior client services analysts and technical support representatives have different pay scales, as shown below.
| Senior Client Services Analyst | Technical Support Representative | |
| Average salary | $84,637 | $34,758 |
| Salary range | Between $58,000 And $122,000 | Between $27,000 And $44,000 |
| Highest paying City | San Francisco, CA | Boston, MA |
| Highest paying state | Connecticut | Maryland |
| Best paying company | Icma-rc | HP |
| Best paying industry | Pharmaceutical | Technology |
There are a few differences between a senior client services analyst and a technical support representative in terms of educational background:
| Senior Client Services Analyst | Technical Support Representative | |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior client services analysts' and technical support representatives' demographics:
| Senior Client Services Analyst | Technical Support Representative | |
| Average age | 42 | 42 |
| Gender ratio | Male, 57.0% Female, 43.0% | Male, 61.5% Female, 38.5% |
| Race ratio | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 16.0% Asian, 12.5% White, 54.0% American Indian and Alaska Native, 0.4% | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 10.6% White, 56.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |