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The differences between senior customer service coordinators and lead coordinators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a senior customer service coordinator, becoming a lead coordinator takes usually requires 4-6 years. Additionally, a lead coordinator has an average salary of $43,026, which is higher than the $37,663 average annual salary of a senior customer service coordinator.
The top three skills for a senior customer service coordinator include call handling, billing issues and customer support. The most important skills for a lead coordinator are patients, front desk, and process improvement.
| Senior Customer Service Coordinator | Lead Coordinator | |
| Yearly salary | $37,663 | $43,026 |
| Hourly rate | $18.11 | $20.69 |
| Growth rate | -4% | 12% |
| Number of jobs | 160,288 | 33,840 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 56% |
| Average age | 40 | 47 |
| Years of experience | 12 | 6 |
Senior customer service coordinators and lead coordinators have different pay scales, as shown below.
| Senior Customer Service Coordinator | Lead Coordinator | |
| Average salary | $37,663 | $43,026 |
| Salary range | Between $29,000 And $48,000 | Between $26,000 And $71,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | New York |
| Best paying company | - | General Motors |
| Best paying industry | - | Hospitality |
There are a few differences between a senior customer service coordinator and a lead coordinator in terms of educational background:
| Senior Customer Service Coordinator | Lead Coordinator | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 56% |
| Most common major | Business | Business |
| Most common college | - | California State University - Bakersfield |
Here are the differences between senior customer service coordinators' and lead coordinators' demographics:
| Senior Customer Service Coordinator | Lead Coordinator | |
| Average age | 40 | 47 |
| Gender ratio | Male, 25.5% Female, 74.5% | Male, 40.3% Female, 59.7% |
| Race ratio | Black or African American, 12.7% Unknown, 5.7% Hispanic or Latino, 20.5% Asian, 7.3% White, 53.1% American Indian and Alaska Native, 0.7% | Black or African American, 9.5% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 7% | 8% |