Senior customer service technician vs customer care technician

The differences between senior customer service technicians and customer care technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior customer service technician and a customer care technician. Additionally, a customer care technician has an average salary of $34,986, which is higher than the $33,074 average annual salary of a senior customer service technician.

The top three skills for a senior customer service technician include customer complaints, customer support and technical support. The most important skills for a customer care technician are patients, vital signs, and EKG.

Senior customer service technician vs customer care technician overview

	Senior Customer Service Technician	Customer Care Technician
Yearly salary	$33,074	$34,986
Hourly rate	$15.90	$16.82
Growth rate	-4%	-4%
Number of jobs	196,936	211,764
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 40%
Average age	40	40
Years of experience	12	12

Senior customer service technician vs customer care technician salary

Senior customer service technicians and customer care technicians have different pay scales, as shown below.

	Senior Customer Service Technician	Customer Care Technician
Average salary	$33,074	$34,986
Salary range	Between $17,000 And $63,000	Between $26,000 And $45,000
Highest paying City	-	Burbank, CA
Highest paying state	-	Alaska
Best paying company	-	Cottage Health
Best paying industry	-	Manufacturing

Differences between senior customer service technician and customer care technician education

There are a few differences between a senior customer service technician and a customer care technician in terms of educational background:

	Senior Customer Service Technician	Customer Care Technician
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 40%
Most common major	Business	Business
Most common college	-	-

Senior customer service technician vs customer care technician demographics

Here are the differences between senior customer service technicians' and customer care technicians' demographics:

	Senior Customer Service Technician	Customer Care Technician
Average age	40	40
Gender ratio	Male, 64.9% Female, 35.1%	Male, 40.1% Female, 59.9%
Race ratio	Black or African American, 12.6% Unknown, 5.3% Hispanic or Latino, 22.6% Asian, 6.7% White, 52.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 19.0% Asian, 6.8% White, 56.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between senior customer service technician and customer care technician duties and responsibilities

Senior customer service technician example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.

Customer care technician example responsibilities.

Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Monitor patients' blood pressure and heart rate using electrocardiogram (EKG) equipment during diagnostic or therapeutic procedures.
Assist in monitoring patients for ECG arrhythmias.
Maintain all digital medical records and process all MD orders for patients on the ICU floor.
Place patients on cardiac monitor, give CPR, assist with doctors and nurses with traumas as requested.
Maintain current CPR certification, CNA/GNA certifications, and PMAB training.

Senior customer service technician vs customer care technician skills

Common senior customer service technician skills

Customer Complaints, 21%
Customer Support, 17%
Technical Support, 15%
Customer Inquiries, 13%
Technical Troubleshooting, 5%
Inbound Calls, 5%

Common customer care technician skills

Patients, 24%
Vital Signs, 10%
EKG, 9%
Phlebotomy, 7%
CPR, 6%
Customer Care, 5%

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Senior Customer Service Technician
Senior Customer Service Technician vs Customer Care Technician

Updated January 8, 2025

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