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The differences between senior customer service technicians and customer service clerks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior customer service technician and a customer service clerk. Additionally, a customer service clerk has an average salary of $33,566, which is higher than the $33,074 average annual salary of a senior customer service technician.
The top three skills for a senior customer service technician include customer complaints, customer support and technical support. The most important skills for a customer service clerk are customer service, basic math, and front end.
| Senior Customer Service Technician | Customer Service Clerk | |
| Yearly salary | $33,074 | $33,566 |
| Hourly rate | $15.90 | $16.14 |
| Growth rate | -4% | -4% |
| Number of jobs | 196,936 | 361,383 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | High School Diploma, 32% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Senior customer service technicians and customer service clerks have different pay scales, as shown below.
| Senior Customer Service Technician | Customer Service Clerk | |
| Average salary | $33,074 | $33,566 |
| Salary range | Between $17,000 And $63,000 | Between $26,000 And $42,000 |
| Highest paying City | - | Anchorage, AK |
| Highest paying state | - | Alaska |
| Best paying company | - | United States Courts |
| Best paying industry | - | Retail |
There are a few differences between a senior customer service technician and a customer service clerk in terms of educational background:
| Senior Customer Service Technician | Customer Service Clerk | |
| Most common degree | Bachelor's Degree, 37% | High School Diploma, 32% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between senior customer service technicians' and customer service clerks' demographics:
| Senior Customer Service Technician | Customer Service Clerk | |
| Average age | 40 | 40 |
| Gender ratio | Male, 64.9% Female, 35.1% | Male, 33.0% Female, 67.0% |
| Race ratio | Black or African American, 12.6% Unknown, 5.3% Hispanic or Latino, 22.6% Asian, 6.7% White, 52.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 22.3% Asian, 6.4% White, 53.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |