Senior customer service technician vs customer service senior associate

The differences between senior customer service technicians and customer service senior associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior customer service technician and a customer service senior associate. Additionally, a customer service senior associate has an average salary of $45,025, which is higher than the $33,074 average annual salary of a senior customer service technician.

The top three skills for a senior customer service technician include customer complaints, customer support and technical support. The most important skills for a customer service senior associate are data entry, customer service associates, and customer inquiries.

Senior customer service technician vs customer service senior associate overview

	Senior Customer Service Technician	Customer Service Senior Associate
Yearly salary	$33,074	$45,025
Hourly rate	$15.90	$21.65
Growth rate	-4%	-4%
Number of jobs	196,936	207,805
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

Senior customer service technician vs customer service senior associate salary

Senior customer service technicians and customer service senior associates have different pay scales, as shown below.

	Senior Customer Service Technician	Customer Service Senior Associate
Average salary	$33,074	$45,025
Salary range	Between $17,000 And $63,000	Between $21,000 And $95,000
Highest paying City	-	Washington, DC
Highest paying state	-	Maryland
Best paying company	-	Nebraska Medicine
Best paying industry	-	-

Differences between senior customer service technician and customer service senior associate education

There are a few differences between a senior customer service technician and a customer service senior associate in terms of educational background:

	Senior Customer Service Technician	Customer Service Senior Associate
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Senior customer service technician vs customer service senior associate demographics

Here are the differences between senior customer service technicians' and customer service senior associates' demographics:

	Senior Customer Service Technician	Customer Service Senior Associate
Average age	40	40
Gender ratio	Male, 64.9% Female, 35.1%	Male, 34.0% Female, 66.0%
Race ratio	Black or African American, 12.6% Unknown, 5.3% Hispanic or Latino, 22.6% Asian, 6.7% White, 52.1% American Indian and Alaska Native, 0.7%	Black or African American, 10.8% Unknown, 5.3% Hispanic or Latino, 19.0% Asian, 7.8% White, 56.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between senior customer service technician and customer service senior associate duties and responsibilities

Senior customer service technician example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.

Customer service senior associate example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Receive and process payments on POS system and MPOS systems.
Answer incoming calls on multi-line phones from providers, insures, and retirees with and without Medicare.
Research and resolve patient inquiries concerning Medicare coverage.
Help troubleshoot when technical problems arouse.

Senior customer service technician vs customer service senior associate skills

Common senior customer service technician skills

Customer Complaints, 21%
Customer Support, 17%
Technical Support, 15%
Customer Inquiries, 13%
Technical Troubleshooting, 5%
Inbound Calls, 5%

Common customer service senior associate skills

Data Entry, 10%
Customer Service Associates, 7%
Customer Inquiries, 7%
Customer Calls, 4%
Financial Transactions, 4%
Customer Complaints, 3%

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Senior Customer Service Technician
Senior Customer Service Technician vs Customer Service Senior Associate

Updated January 8, 2025

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