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The differences between senior customer service technicians and maintenance technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a senior customer service technician, becoming a maintenance technician takes usually requires 2-4 years. Additionally, a maintenance technician has an average salary of $43,293, which is higher than the $33,074 average annual salary of a senior customer service technician.
The top three skills for a senior customer service technician include customer complaints, customer support and technical support. The most important skills for a maintenance technician are plumbing, HVAC, and hand tools.
| Senior Customer Service Technician | Maintenance Technician | |
| Yearly salary | $33,074 | $43,293 |
| Hourly rate | $15.90 | $20.81 |
| Growth rate | -4% | 5% |
| Number of jobs | 196,936 | 178,450 |
| Job satisfaction | - | 4.25 |
| Most common degree | Bachelor's Degree, 37% | High School Diploma, 34% |
| Average age | 40 | 47 |
| Years of experience | 12 | 4 |
Senior customer service technicians and maintenance technicians have different pay scales, as shown below.
| Senior Customer Service Technician | Maintenance Technician | |
| Average salary | $33,074 | $43,293 |
| Salary range | Between $17,000 And $63,000 | Between $31,000 And $59,000 |
| Highest paying City | - | Richmond, CA |
| Highest paying state | - | Rhode Island |
| Best paying company | - | Anheuser-Busch |
| Best paying industry | - | Manufacturing |
There are a few differences between a senior customer service technician and a maintenance technician in terms of educational background:
| Senior Customer Service Technician | Maintenance Technician | |
| Most common degree | Bachelor's Degree, 37% | High School Diploma, 34% |
| Most common major | Business | Electrical Engineering Technology |
| Most common college | - | - |
Here are the differences between senior customer service technicians' and maintenance technicians' demographics:
| Senior Customer Service Technician | Maintenance Technician | |
| Average age | 40 | 47 |
| Gender ratio | Male, 64.9% Female, 35.1% | Male, 95.7% Female, 4.3% |
| Race ratio | Black or African American, 12.6% Unknown, 5.3% Hispanic or Latino, 22.6% Asian, 6.7% White, 52.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.4% Unknown, 4.3% Hispanic or Latino, 18.2% Asian, 4.6% White, 60.4% American Indian and Alaska Native, 1.2% |
| LGBT Percentage | 7% | 2% |