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Senior help desk specialist vs application specialist

The differences between senior help desk specialists and application specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior help desk specialist and an application specialist. Additionally, an application specialist has an average salary of $84,635, which is higher than the $53,425 average annual salary of a senior help desk specialist.

The top three skills for a senior help desk specialist include help-desk support, technical support and desk support. The most important skills for an application specialist are customer service, customer satisfaction, and technical support.

Senior help desk specialist vs application specialist overview

Senior Help Desk SpecialistApplication Specialist
Yearly salary$53,425$84,635
Hourly rate$25.69$40.69
Growth rate10%10%
Number of jobs94,17596,980
Job satisfaction--
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 61%
Average age4242
Years of experience22

Senior help desk specialist vs application specialist salary

Senior help desk specialists and application specialists have different pay scales, as shown below.

Senior Help Desk SpecialistApplication Specialist
Average salary$53,425$84,635
Salary rangeBetween $36,000 And $78,000Between $60,000 And $118,000
Highest paying City-Jersey City, NJ
Highest paying state-New Jersey
Best paying company-Cheniere Energy
Best paying industry-Manufacturing

Differences between senior help desk specialist and application specialist education

There are a few differences between a senior help desk specialist and an application specialist in terms of educational background:

Senior Help Desk SpecialistApplication Specialist
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 61%
Most common majorComputer ScienceBusiness
Most common collegeStanford UniversityStanford University

Senior help desk specialist vs application specialist demographics

Here are the differences between senior help desk specialists' and application specialists' demographics:

Senior Help Desk SpecialistApplication Specialist
Average age4242
Gender ratioMale, 72.2% Female, 27.8%Male, 53.7% Female, 46.3%
Race ratioBlack or African American, 12.7% Unknown, 5.3% Hispanic or Latino, 15.4% Asian, 11.9% White, 54.3% American Indian and Alaska Native, 0.4%Black or African American, 10.8% Unknown, 5.4% Hispanic or Latino, 16.7% Asian, 11.1% White, 55.5% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between senior help desk specialist and application specialist duties and responsibilities

Senior help desk specialist example responsibilities.

  • Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
  • Assist users using laptops with RAS setup, VPN connections, and troubleshot network connectivity issues.
  • Resolve issues with VPN connectivity and remote user access to network resources.
  • Help to keep documents and files up to date on the company's SharePoint intranet.
  • Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
  • Perform maintenance in Novell and NT servers including monitoring usage, applying patches and updating hardware.
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Application specialist example responsibilities.

  • Lead the support staff as the SME for troubleshooting issues.
  • Manage implementation of an EHR application within behavioral health agencies.
  • Manage multiple imaging-relate projects across both radiology and cardiology service lines, both inpatient and outpatient, to completion.
  • Maintain HIPAA compliant inbound and outbound 837I , 837P , 834,835,277 , 277CA , 997 and 999 files.
  • Experience with FTP concepts and automation
  • Introduce SOA paradigm to the company.
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Senior help desk specialist vs application specialist skills

Common senior help desk specialist skills
  • Help-Desk Support, 10%
  • Technical Support, 8%
  • Desk Support, 8%
  • Troubleshoot, 8%
  • Network Troubleshooting, 4%
  • Phone Calls, 4%
Common application specialist skills
  • Customer Service, 10%
  • Customer Satisfaction, 8%
  • Technical Support, 5%
  • Troubleshoot, 5%
  • Project Management, 4%
  • Excellent Organizational, 4%

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