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The differences between senior help desk specialists and help desk representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior help desk specialist and a help desk representative. Additionally, a senior help desk specialist has an average salary of $53,425, which is higher than the $37,449 average annual salary of a help desk representative.
The top three skills for a senior help desk specialist include help-desk support, technical support and desk support. The most important skills for a help desk representative are customer service, troubleshoot, and technical support.
| Senior Help Desk Specialist | Help Desk Representative | |
| Yearly salary | $53,425 | $37,449 |
| Hourly rate | $25.69 | $18.00 |
| Growth rate | 10% | 10% |
| Number of jobs | 94,175 | 51,501 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 46% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Senior help desk specialists and help desk representatives have different pay scales, as shown below.
| Senior Help Desk Specialist | Help Desk Representative | |
| Average salary | $53,425 | $37,449 |
| Salary range | Between $36,000 And $78,000 | Between $29,000 And $48,000 |
| Highest paying City | - | Stow, OH |
| Highest paying state | - | New York |
| Best paying company | - | City of Jacksonville |
| Best paying industry | - | Technology |
There are a few differences between a senior help desk specialist and a help desk representative in terms of educational background:
| Senior Help Desk Specialist | Help Desk Representative | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 46% |
| Most common major | Computer Science | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior help desk specialists' and help desk representatives' demographics:
| Senior Help Desk Specialist | Help Desk Representative | |
| Average age | 42 | 42 |
| Gender ratio | Male, 72.2% Female, 27.8% | Male, 52.0% Female, 48.0% |
| Race ratio | Black or African American, 12.7% Unknown, 5.3% Hispanic or Latino, 15.4% Asian, 11.9% White, 54.3% American Indian and Alaska Native, 0.4% | Black or African American, 12.0% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |