Senior help desk specialist vs integration specialist

Differences between senior help desk specialist and integration specialist duties and responsibilities

Senior help desk specialist example responsibilities.

• Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
• Assist users using laptops with RAS setup, VPN connections, and troubleshot network connectivity issues.
• Resolve issues with VPN connectivity and remote user access to network resources.
• Help to keep documents and files up to date on the company's SharePoint intranet.
• Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
• Perform maintenance in Novell and NT servers including monitoring usage, applying patches and updating hardware.
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Integration specialist example responsibilities.

• Set up and manage the Linux/Apache servers and create the applications using PHP, MySql, CSS, and XHTML.
• Manage inbound and outbound feeds containing client product information and finished/outbound video products, including JavaScript delivery of products.
• Design and manage wireless infrastructure using WPA2 encryption and a centralize authentication using SSL and a user base lightweight directory database.
• Manage multiple database platforms for potential performance issues, while conducting research and resolution with attention to detail and thorough documentation.
• Project management (all phases of the SDLC).
• Design a Visio template for detail site drawings.
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