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Senior help desk specialist vs senior help desk

The differences between senior help desk specialists and senior help desks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior help desk specialist and a senior help desk. Additionally, a senior help desk specialist has an average salary of $53,425, which is higher than the $31,318 average annual salary of a senior help desk.

The top three skills for a senior help desk specialist include help-desk support, technical support and desk support. The most important skills for a senior help desk are home health, patients, and care plan.

Senior help desk specialist vs senior help desk overview

Senior Help Desk SpecialistSenior Help Desk
Yearly salary$53,425$31,318
Hourly rate$25.69$15.06
Growth rate10%10%
Number of jobs94,17527,353
Job satisfaction--
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 36%
Average age4242
Years of experience22

Senior help desk specialist vs senior help desk salary

Senior help desk specialists and senior help desks have different pay scales, as shown below.

Senior Help Desk SpecialistSenior Help Desk
Average salary$53,425$31,318
Salary rangeBetween $36,000 And $78,000Between $21,000 And $46,000
Highest paying City--
Highest paying state--
Best paying company--
Best paying industry--

Differences between senior help desk specialist and senior help desk education

There are a few differences between a senior help desk specialist and a senior help desk in terms of educational background:

Senior Help Desk SpecialistSenior Help Desk
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 36%
Most common majorComputer ScienceBusiness
Most common collegeStanford UniversityNew York University

Senior help desk specialist vs senior help desk demographics

Here are the differences between senior help desk specialists' and senior help desks' demographics:

Senior Help Desk SpecialistSenior Help Desk
Average age4242
Gender ratioMale, 72.2% Female, 27.8%Male, 41.2% Female, 58.8%
Race ratioBlack or African American, 12.7% Unknown, 5.3% Hispanic or Latino, 15.4% Asian, 11.9% White, 54.3% American Indian and Alaska Native, 0.4%Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between senior help desk specialist and senior help desk duties and responsibilities

Senior help desk specialist example responsibilities.

  • Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
  • Assist users using laptops with RAS setup, VPN connections, and troubleshot network connectivity issues.
  • Resolve issues with VPN connectivity and remote user access to network resources.
  • Help to keep documents and files up to date on the company's SharePoint intranet.
  • Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
  • Perform maintenance in Novell and NT servers including monitoring usage, applying patches and updating hardware.
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Senior help desk example responsibilities.

  • Manage and maintain a VMWare virtual server environment.
  • Negotiate, manage and maintain SLA's with various vendors.
  • Manage customer expectations by ensuring applications are support to agree SLA's.
  • Manage system from PC's and POS to keep them running smooth and update.
  • Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
  • Provide VPN access, virus removals, file restores, mapping drives and printers plus a variety of other issues.
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Senior help desk specialist vs senior help desk skills

Common senior help desk specialist skills
  • Help-Desk Support, 10%
  • Technical Support, 8%
  • Desk Support, 8%
  • Troubleshoot, 8%
  • Network Troubleshooting, 4%
  • Phone Calls, 4%
Common senior help desk skills
  • Home Health, 10%
  • Patients, 9%
  • Care Plan, 6%
  • Technical Support, 6%
  • RUN Errands, 5%
  • General Assistance, 4%

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