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Senior help desk specialist vs systems specialist

The differences between senior help desk specialists and systems specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior help desk specialist and a systems specialist. Additionally, a systems specialist has an average salary of $86,020, which is higher than the $53,425 average annual salary of a senior help desk specialist.

The top three skills for a senior help desk specialist include help-desk support, technical support and desk support. The most important skills for a systems specialist are customer service, veterans, and troubleshoot.

Senior help desk specialist vs systems specialist overview

Senior Help Desk SpecialistSystems Specialist
Yearly salary$53,425$86,020
Hourly rate$25.69$41.36
Growth rate10%10%
Number of jobs94,175127,812
Job satisfaction--
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 54%
Average age4242
Years of experience22

Senior help desk specialist vs systems specialist salary

Senior help desk specialists and systems specialists have different pay scales, as shown below.

Senior Help Desk SpecialistSystems Specialist
Average salary$53,425$86,020
Salary rangeBetween $36,000 And $78,000Between $61,000 And $120,000
Highest paying City-San Francisco, CA
Highest paying state-California
Best paying company-BP America Inc
Best paying industry-Manufacturing

Differences between senior help desk specialist and systems specialist education

There are a few differences between a senior help desk specialist and a systems specialist in terms of educational background:

Senior Help Desk SpecialistSystems Specialist
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 54%
Most common majorComputer ScienceBusiness
Most common collegeStanford UniversityStanford University

Senior help desk specialist vs systems specialist demographics

Here are the differences between senior help desk specialists' and systems specialists' demographics:

Senior Help Desk SpecialistSystems Specialist
Average age4242
Gender ratioMale, 72.2% Female, 27.8%Male, 74.2% Female, 25.8%
Race ratioBlack or African American, 12.7% Unknown, 5.3% Hispanic or Latino, 15.4% Asian, 11.9% White, 54.3% American Indian and Alaska Native, 0.4%Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.7% White, 55.6% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between senior help desk specialist and systems specialist duties and responsibilities

Senior help desk specialist example responsibilities.

  • Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
  • Assist users using laptops with RAS setup, VPN connections, and troubleshot network connectivity issues.
  • Resolve issues with VPN connectivity and remote user access to network resources.
  • Help to keep documents and files up to date on the company's SharePoint intranet.
  • Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
  • Perform maintenance in Novell and NT servers including monitoring usage, applying patches and updating hardware.
  • Show more

Systems specialist example responsibilities.

  • Manage the coordination and resolution of mainframe job failures.
  • Complete VMWARE infrastructure course lead by certify VMWARE trainer, which cover all aspects of VMWARE installation and support.
  • Manage the implementation, installation and maintenance of EMR software and hardware systems for mid-size home health care organization.
  • Manage the infrastructure implementation and statewide roll-out for MIIS, including prioritization of electronic health record (EHR) provider sites.
  • Lead project implementation of global HRIS performance management system.
  • Manage customer complaints and internal GMP audits for product manufacturing, coordinate FDA audits and recommend corrective actions.
  • Show more

Senior help desk specialist vs systems specialist skills

Common senior help desk specialist skills
  • Help-Desk Support, 10%
  • Technical Support, 8%
  • Desk Support, 8%
  • Troubleshoot, 8%
  • Network Troubleshooting, 4%
  • Phone Calls, 4%
Common systems specialist skills
  • Customer Service, 10%
  • Veterans, 8%
  • Troubleshoot, 7%
  • Technical Support, 6%
  • Patients, 5%
  • Project Management, 4%

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