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Senior information technology engineer vs information technology support manager

The differences between senior information technology engineers and information technology support managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a senior information technology engineer, becoming an information technology support manager takes usually requires 6-8 years. Additionally, a senior information technology engineer has an average salary of $113,612, which is higher than the $104,424 average annual salary of an information technology support manager.

The top three skills for a senior information technology engineer include cloud, architecture and java. The most important skills for an information technology support manager are customer service, ITIL, and project management.

Senior information technology engineer vs information technology support manager overview

Senior Information Technology EngineerInformation Technology Support Manager
Yearly salary$113,612$104,424
Hourly rate$54.62$50.20
Growth rate5%16%
Number of jobs163,912162,131
Job satisfaction--
Most common degreeBachelor's Degree, 65%Bachelor's Degree, 61%
Average age4347
Years of experience28

What does a senior information technology engineer do?

A senior information technology engineer is responsible for designing and creating technical solutions to support business operations and client specifications. Senior information technology engineers improve existing software applications and programs to boost optimization and stabilize network infrastructure. They also support end-users in resolving their system issues and write troubleshooting reports to prevent the reoccurrence of downtimes and delays. A senior information technology engineer must have excellent technical and organizational skills to test multiple systems and ensure that the features meet the quality standards and business requirements.

What does an information technology support manager do?

Information technology support manager primarily supervises information technology support staff, oversees system and software maintenance, and repairs. They assist with computer equipment installation and purchasing and maintaining a secure network and connectivity for users. It is part of their role to coordinate training and development for new technology users. Another vital role is they monitor online security for users and networks and takes appropriate steps to address possible security breaches if necessary. Moreover, they also develop contingency plans to address any equipment, power, or possible security failure to ensure the protection of technology and data.

Senior information technology engineer vs information technology support manager salary

Senior information technology engineers and information technology support managers have different pay scales, as shown below.

Senior Information Technology EngineerInformation Technology Support Manager
Average salary$113,612$104,424
Salary rangeBetween $88,000 And $145,000Between $76,000 And $142,000
Highest paying CitySeattle, WASeattle, WA
Highest paying stateWashingtonWashington
Best paying companyTwitterClinica Sierra Vista
Best paying industryHospitalityFinance

Differences between senior information technology engineer and information technology support manager education

There are a few differences between a senior information technology engineer and an information technology support manager in terms of educational background:

Senior Information Technology EngineerInformation Technology Support Manager
Most common degreeBachelor's Degree, 65%Bachelor's Degree, 61%
Most common majorComputer ScienceBusiness
Most common collegeMassachusetts Institute of TechnologyStanford University

Senior information technology engineer vs information technology support manager demographics

Here are the differences between senior information technology engineers' and information technology support managers' demographics:

Senior Information Technology EngineerInformation Technology Support Manager
Average age4347
Gender ratioMale, 88.6% Female, 11.4%Male, 82.2% Female, 17.8%
Race ratioBlack or African American, 8.0% Unknown, 5.0% Hispanic or Latino, 11.7% Asian, 13.9% White, 61.2% American Indian and Alaska Native, 0.3%Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.3% Asian, 12.6% White, 64.9% American Indian and Alaska Native, 0.2%
LGBT Percentage9%11%

Differences between senior information technology engineer and information technology support manager duties and responsibilities

Senior information technology engineer example responsibilities.

  • Deploy and manage Microsoft SQL asset management.
  • Manage a VMWare ESX highly available environment hosting virtual systems.
  • Manage and design hub and speak VPN tunnels to five European offices.
  • Implement and manage APP-V to allow various versions of Java to run in the environment.
  • Configure, install, and manage network components including; Cisco switches, routers and CSU/DSU's.
  • Develop web application (PHP/MySQL) to automate the provisioning of privilege accounts which provide elevate access to Windows/Linux systems.
  • Show more

Information technology support manager example responsibilities.

  • Manage and maintain backup of physical and VMware virtual servers.
  • Manage the acquisition, installation and maintenance of the organization's LAN hardware/software.
  • Manage a staff team for administration on a LAN supporting approximately 50 subscribers.
  • Design and implement a video conferencing system and ensure network stability and QOS and manage the current VoIP network.
  • Lead group of external contractors in the onsite support Helpdesk, setting objectives, assigning tasks and monitoring their assignments.
  • Manage the deployment, maintenance, support and upgrade of servers, PC's, software, operating systems and printers.
  • Show more

Senior information technology engineer vs information technology support manager skills

Common senior information technology engineer skills
  • Cloud, 8%
  • Architecture, 7%
  • Java, 5%
  • Linux, 5%
  • Troubleshoot, 4%
  • SR, 4%
Common information technology support manager skills
  • Customer Service, 14%
  • ITIL, 4%
  • Project Management, 4%
  • Desk Support, 4%
  • Customer Satisfaction, 4%
  • Database, 3%

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