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  • Global Service Ops & Refurb Program Manager

    Apple Inc. 4.8company rating

    Senior operations manager job in San Francisco, CA

    A leading technology company in San Francisco is looking for an Operations Engineering Program Manager to oversee refurb product readiness and lead strategic service programs. The ideal candidate will have significant project management experience, strong analytical skills, and the ability to work collaboratively across multiple functions. This role involves complex problem-solving and influencing key decisions to enhance operational efficiency. Competitive compensation package and robust benefits are offered. #J-18808-Ljbffr
    $127k-167k yearly est. 2d ago
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  • AI-Driven Customer Growth Manager

    Two Dots Inc. 3.7company rating

    Senior operations manager job in San Francisco, CA

    A financial technology company in San Francisco is seeking a Customer Success & Growth Manager to enhance AI-driven consumer underwriting solutions. The role involves building strong customer relationships, tracking account health, and guiding the customer journey from onboarding to renewal. Candidates should have 2+ years in high-performance environments with experience managing complex projects. Competitive compensation includes a salary of $150K - $200K plus equity and benefits. #J-18808-Ljbffr
    $150k-200k yearly 3d ago
  • Recruiting Operations Program Manager (Data & Technology)

    Australian Competition and Consumer Commission

    Senior operations manager job in San Francisco, CA

    Recruiting Operations Program Manager (Data & Technology) Who we are Aurora's mission is to deliver the benefits of self-driving technology safely, quickly, and broadly. The Aurora Driver will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone. At Aurora, you will tackle massively complex problems alongside other passionate, intelligent individuals, growing as an expert while expanding your knowledge. For the latest news from Aurora, visit aurora.tech or follow us on LinkedIn. Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. The Talent Operations team is looking for a Senior Program Manager to join our Talent Acquisition (TA) team and drive efficiency and excellence across our tech stack and data infrastructure. This role is key to optimizing our tools, ensuring rigorous data integrity, automating workflows, and turning data into the insights that steer Aurora's hiring strategy. In this role, you will report to the Director of Talent Operations and join a team with two Senior Program Managers. Each Program Manager on the team has distinct areas of accountability, but we operate with a team-first mindset, understanding that our collective achievements outweigh individual ones. If you're passionate about turning complexity into clarity and building the infrastructure to deliver a world-class recruiting engine, this is the right opportunity for you! In This Role, You Will Manage the full lifecycle of the TA tech stack, from auditing current tool performance and managing vendor renewals to leading the selection and implementation of new technologies that ensure a competitive edge in the talent market. Own and drive a roadmap that eliminates manual work and elevates recruiter and hiring-manager experience by maximizing the utilization of the tools we invest on. Proactively advise TA leadership on emerging solutions that could streamline workflows, elevate recruiter experience, or reduce costs. Analytics & Insights Operationalize TA metrics through partnerships with TA leadership and People Analytics. Collaborate with TA leadership to align on metrics that matter most and ensure consistency in how data is managed across teams. Establish data quality standards and continuously monitor/drive accountability across the broader TA team on data hygiene. Build self-service dashboards that illuminate funnel health, recruiter capacity and performance, and time-to-hire for TA team and stakeholders. Integrations & Automation Collaborate with People Tech, IT, and People Analytics to design and deliver seamless integrations between ATS, HRIS, scheduling, and assessment platforms. Champion integration and automation: relentlessly challenge the status quo, continuously hunting for ways to simplify workflows, accelerate hiring, and free the team from manual work. Champion AI and automation pilots that speed up sourcing, screening, and scheduling. Required Qualifications 5+ years of experience managing Talent Acquisition operations, systems, or programs within a high-growth environment. Proven expertise in owning a TA roadmap and optimizing a modern tech stack (ex: Greenhouse, Goodtime, TextExpander, LinkedIn, Ashby) to eliminate manual work. Demonstrated ability to operationalize TA metrics, build self-service dashboards, and leverage data to influence hiring strategies. Hands‑on experience partnering with People Tech & IT to design seamless integrations. Strong track record of establishing data quality standards and driving team-wide accountability for data accuracy. A "relentless hunter" for efficiency with the ability to simplify complex workflows and automate manual recruiting tasks. Experience influencing TA Leadership to change/modernize hiring processes. AI curiosity - have the appetite for exploring solutions to streamline the hiring process for stakeholders (candidates, recruiters, coordinators, hiring teams). #LI-MS-1 The base salary range for this position is $108,000-$173,000 per year. Aurora's pay ranges are determined by role, level, and location. Within the range, the successful candidate's starting base pay will be determined based on factors including job‑related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits. Working at Aurora At Aurora, we bring together extraordinarily talented and experienced people united by the strength of our values. We operate with integrity, set outrageous goals, and build a culture where we win together - all without any jerks. Our Careers page provides insight into what it is like to work at Aurora, and you can find all the latest updates in our Newsroom. Commitment to inclusion Aurora considers candidates without regard to their race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, pregnancy status, parent or caregiver status, ancestry, political affiliation, veteran and/or military status, physical or mental disability, or any other status protected by federal or state law. Aurora considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at careersiteaccommodations@aurora.tech. For California applicants, information collected and processed as part of your application and any job applications you choose to submit is subject to Aurora's California Employment Privacy Policy. #J-18808-Ljbffr
    $108k-173k yearly 3d ago
  • Vice President, Commercial Operations

    Rezolute 3.7company rating

    Senior operations manager job in Redwood City, CA

    Rezolute is a late-stage rare disease company focused on significantly improving outcomes for individuals with hypoglycemia caused by hyperinsulinism (HI). Our antibody therapy, RZ358 (ersodetug), is designed to treat all forms of HI and has shown substantial benefit in clinical trials and real-world use for the treatment of congenital hyperinsulinism (cHI) and tumor hyperinsulinism (tHI) We are seeking a dynamic and experienced Vice President of Commercial Operations to establish and lead all operational aspects of our commercial strategy in support of the launch of our first rare disease therapy. This includes managing commercial operations functions ensuring the infrastructure, processes, and strategies necessary for successful product launch. This individual will be a strategic and hands‑on leader responsible for building and managing critical commercial infrastructure, including sales operations, analytics, forecasting, market access operations, and commercial systems. This role oversees sales operations, forecasting and analytics, incentive compensation, market research, data management, CRM systems, field effectiveness, and commercial training. The ideal candidate has experience in rare disease or specialty pharmaceutical markets and thrives in an entrepreneurial, fast‑paced environment. The ideal candidate has experience in rare disease or specialty pharmaceutical markets and thrives in an entrepreneurial, fast‑paced environment. Key Responsibilities Serve as a key member of the Commercial Leadership Team, developing and executing commercial strategy and operations plans. Develop and execute the commercial operations infrastructure to support a successful rare disease product launch. Lead commercial planning processes, including sales forecasting, demand planning, incentive compensation design, and territory alignment. Build and oversee a high‑functioning sales operations team and associated systems (CRM, data warehousing, reporting dashboards). Establish data governance processes and manage third‑party vendors providing data (claims, specialty pharmacy, distribution). Partner cross‑functionally with Market Access, Marketing, Medical Affairs, Finance, and IT to ensure alignment of commercial operations with overall corporate goals. Design and manage KPIs and reporting frameworks to track performance and inform commercial decision‑making. Lead field force enablement efforts, including CRM configuration, targeting, call planning, and field reporting. Support the development of compliant policies and processes for commercial activities in collaboration with Legal and Compliance teams. Manage operational budgets, contracts, and vendor relationships for commercial functions. Qualifications Bachelor's degree required; MBA or advanced degree preferred. 12+ years of progressive experience in commercial operations within the biopharmaceutical industry, including at least 5 years in a leadership role. Direct experience supporting launch planning and execution for rare disease or specialty products. Deep understanding of commercial data sources (e.g., specialty pharmacy, HUB services, patient services, claims data). Demonstrated success in building commercial infrastructure in a high‑growth or startup environment. Strong project management skills, attention to detail, and ability to lead cross‑functional initiatives. Excellent communication and leadership skills with a collaborative approach. Familiarity with compliance regulations in the rare disease space. Preferred Attributes Experience in both pre‑commercial and commercial‑stage biotech organizations. Entrepreneurial mindset and comfort operating in a fast‑paced, evolving environment. Ability to work in a lean organization with a hands‑on, roll‑up‑your‑sleeves style. Passion for serving patients with serious or underserved diseases. Benefits Health Insurance (Medical / Dental / Vision) Disability, Life & Long‑Term Care Insurance Holiday Pay Tracking Free Vacation Program 401(k) Plan Match Educational Assistance Benefit Fitness Center Reimbursement Rezolute (RZLT) currently anticipates the base salary for the Vice President of Commercial Operations role could range from $330,000 to $360,000 and will depend, in part, on the successful candidate's geographical location and their qualifications for the role, including education and experience. This position will also be eligible for an annual performance bonus in accordance with the terms of the applicable plan (depending, in part, on company and individual performance and at the Company's discretion on an individual basis). The compensation described above is subject to change and could be higher or lower than the range described based on current market survey data and the qualifications, education, experience and geographical location of the selected candidate. Qualifying employees are eligible to participate in benefit programs such as: We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class. #J-18808-Ljbffr
    $330k-360k yearly 1d ago
  • Director of Fleet Operations

    Ring Inc. 4.5company rating

    Senior operations manager job in Menlo Park, CA

    Mainspring Energy is revolutionizing power generation with the world's most flexible and adaptable local power generation technology, the Mainspring Linear Generator. Commercial, industrial, and utility leaders are choosing Mainspring over traditional options like engines, turbines, and fuel cells to quickly and reliably deliver local power for EV charging, commercial facilities, data centers, and grid-scale operations. The Mainspring Linear Generator is fuel flexible, ramps up and down to meet demand, and utilizes a flameless reaction with near-zero NOx emissions. Backed by top-tier investors including Khosla Ventures, Bill Gates, American Electric Power, Lightrock, and General Catalyst Mainspring designs, manufactures and delivers its products to customers across the U.S. today, and we're quickly scaling for international expansion. Inspired by our vision of the affordable, reliable, net-zero carbon grid, Mainspring is rapidly expanding within the $816B global electricity equipment market, and we're hiring the best talent to meet growing customer demand around the globe. We welcome a broad range of backgrounds, experiences, and talents to bring fresh perspectives and ongoing innovation to our customers. We are looking to build relationships with people who share our values: Pragmatic Optimism Building a new category of world-class power generation requires the optimism of ambition and creativity, balanced with practicality to solve problems efficiently. The challenges that arise are opportunities for growth. Excellence without Ego We bring expertise and commitment to creating the best customer experience, from sales to deployment and service, just as we apply deep technical rigor to building and delivering world-class products. We strive for excellence and behave as leaders with the humility to acknowledge our challenges, both collectively and as individual contributors. Proactive Collaboration The integration and cross-disciplinary nature of Mainspring's business requires intentionally seeking out others who bring different skills, perspectives, and priorities. Our culture of inclusion and respect extends beyond our team to interactions with our partners and customers. More information can be found at ************************ Job Overview Mainspring Energy is seeking a highly experienced and strategic Director of Fleet Operations to manage the preventive maintenance and emergency response for our fleet of linear generators as we accelerate their deployment to customer sites. This is an ideal opportunity for a proven leader to apply their operational and strategic skills in a dynamic, challenging, and high-growth environment. Responsibilities Team Leadership: Lead, mentor, and develop the O&M team, including geographically distributed field service technicians and supervisors. Performance Management: Manage key operational metrics, including equipment Availability, Mean Time to Repair (MTTR), First Time Fix Rate (FTFR), Customer Satisfaction, and adherence to service level agreements (SLAs). Fleet Maintenance: Direct the team in all aspects of fleet maintenance, including troubleshooting, repairs, and preventive maintenance. This encompasses planning of routine tasks such as seal and filter replacements, periodic inspections, and the management of sensors, controls, and software. Safety and Emergency Response: Lead the field safety team, ensuring the implementation of training, processes, and controls to safeguard both personnel and equipment. In emergencies, coordinate resources, response, and both internal and external communications. Process Improvement: Standardize processes among teams to ensure the effective and efficient resolution of complex operational problems. Strategic Planning: Develop comprehensive business plans, including budget allocation, hiring strategies, shift schedules, tooling, and inventory stocking levels. Training Development: With the Training Manager, lead the creation of a structured Tier 1 Maintenance training program. This program should expedite the proficiency of new field service technicians and reseller partners in performing maintenance tasks. Cross-Functional Collaboration: Work closely with Sales and Product leaders to deliver exceptional customer service. This includes early engagement with the Installation and Commissioning resources within the Sales team. Engage Fleet Operations and Analytics (FOA) and Customer Success teams for monitoring, advanced diagnostics, and customer communications. Collaborate with Engineering leaders to continuously improve the product by efficiently communicating findings and operational data from customer sites. Collaborate with the air compliance team to ensure timely data submission to agencies. Participate in defining contract structures in cooperation with Sales, Legal, and executive teams. Vendor Management: Evaluate and oversee the development of potential partnerships with contractors. Qualifications Leadership Experience: Previous experience in a leadership role managing technical service teams operating at customer sites. Adaptability: Demonstrated success in dynamic, frequently changing, and geographically dispersed work environments. Leadership Style: A strategic yet hands-on leadership approach-able to take responsibility for the team, mentor staff, and lead by example. Regulatory Knowledge: Understanding of labor laws. Workforce Planning: Ability to design effective shift schedules. Vendor Management: Experience in managing contractors and developing potential external partnerships. $175,000 - $205,000 a year This position is onsite at our Menlo Park HQ. The salary will be adjusted to reflect local market conditions based on employee location as well as the experience of the employee. Along with the base salary, Mainspring offers pre-IPO stock options + benefits. Does your experience not meet all of our posted requirements? Studies have shown that some people are less likely to apply to positions unless they meet every listed requirement. At Mainspring, we are committed to building a diverse, inclusive, flexible, and collaborative environment, so if you want to help us transition the world to clean and affordable electricity, and don't meet all posted requirements for a particular role, we'd still love to hear from you. Mainspring can sometimes be flexible enough to shift responsibilities for the right person, or otherwise identify open or upcoming roles that may better fit your professional background. In more traditional words, Mainspring Energy, Inc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. This compensation and benefits information is based on Mainspring Energy's estimate as of the date of publication and may be modified in the future. We generally do not negotiate on salary once we have made an offer. The level of pay within the range will depend on a variety of job-related factors that may include location, relevant prior experience and/or education, or particular skills and expertise. New hires joining the company tend to be paid within the starting base pay range noted above, with opportunities to increase pay over time based on development of additional skills, competencies, and company-specific knowledge. #J-18808-Ljbffr
    $175k-205k yearly 3d ago
  • Director, West Central Water Operations - Growth & Innovation

    Supportfinity™

    Senior operations manager job in San Francisco, CA

    A leading infrastructure firm is seeking a Director of Operations for its Water Performance Unit in California. The role demands a visionary leader to oversee operational excellence and financial performance. Candidates should possess strong financial acumen, a collaborative mindset, and a history of managing large teams. This position offers a competitive salary range between $205,000.00 and $325,000.00, along with benefits including unlimited paid time off and professional development opportunities. #J-18808-Ljbffr
    $205k-325k yearly 2d ago
  • Director of Central Operations

    Tools for Humanity Corporation

    Senior operations manager job in San Francisco, CA

    About the Company: World is a network of real humans, built on privacy-preserving proof-of-human technology, and powered by a globally inclusive financial network that enables the free flow of digital assets for all. It is built to connect, empower, and be owned by everyone. This opportunity would be with Tools for Humanity. About the team The Market Operations team is responsible for driving the successful launch, growth, and ongoing performance of World's operations in markets around the world. Our work sits at the intersection of strategy and execution, ensuring that World's unique model of verifying humanness through a global network of Orb Operators is implemented effectively, sustainably, and at scale. We collaborate closely with cross‑functional teams to design and optimize operational processes, manage local partnerships, and deliver exceptional user and Operator experiences. Because every market has its own cultural, regulatory, and logistical nuances, the Market Operations team must combine analytical rigor with adaptability and deep local insight. We are known for our operational excellence, on‑the‑ground problem solving, and relentless focus on execution and impact. About the role As the Director of Central Operations, you will design, optimize, and scale the core systems that power Tools for Humanity's global market operations. Reporting to the VP of Market Operations, you'll lead more than 50 people across Logistics, Global Projects (Partner Experience, Insights, Learning, Communications, Localization), Trust & Safety, and Customer Support - ensuring they operate as a unified, data‑driven organization. You will work cross‑functionally with almost every team in the company, in particular with Device, Legal, Engineering, and Finance. You'll drive cost efficiency and process excellence. This is a strategic and hands‑on role: you'll build scalable frameworks and tools that improve performance and enable market teams to execute faster and more effectively worldwide. Your leadership will directly shape the efficiency, reliability, and scalability of TFH's global operations - helping translate our mission into real‑world impact at massive scale. Key Responsibilities: Operational Leadership Enable the Market Operations team to achieve hyper‑growth of the World network. Lead and continuously improve core global functions: Logistics, Global Projects, back‑office support, Trust & Safety, and Customer Support. Drive operational efficiency, cost reduction, and service quality across all markets. Build scalable systems and processes that enable regional teams to execute faster, with greater consistency, and at lower cost. Develop performance metrics and dashboards to monitor efficiency, quality, and cost, with support of the data science team. Identify bottlenecks and implement structural improvements to unlock scale and reliability. Strategy & Optimization Drive initiatives to improve productivity and reduce operational costs without compromising quality. Establish best practices, playbooks, and process documentation for global consistency. Use data and modeling to guide decisions, prioritize projects, and demonstrate ROI. Cross‑Functional Collaboration Partner closely with Device, Legal, Engineering, and Finance to ensure operational readiness for launches, scaling, and ongoing performance. Collaborate with regional Market Operations teams to align central support with on‑the‑ground needs. Translate company strategy into operational plans that deliver measurable results. People Leadership Manage and mentor leaders across all functional areas. Build a high‑performing, data‑driven team culture rooted in accountability and continuous improvement. Strengthen cross‑team collaboration and knowledge sharing across all markets. About You: Strong educational foundation. You hold a bachelor's degree in business, economics, engineering, or a related field; an MBA or equivalent advanced degree from a top institution is a plus. Proven global operations experience. You bring 10+ years of experience managing large‑scale, physical operations across multiple countries - ideally in logistics, customer support, or marketplace environments. Cost‑conscious and efficiency‑focused. You're motivated by impact per dollar - constantly identifying ways to scale efficiently, streamline, and automate. Hands‑on operator with strategic range. You excel at both designing scalable systems and diving into details to solve problems. You're energized by building structure in fast‑changing environments. Analytical and data‑driven. You are highly proficient with data and spreadsheet modeling, using metrics and analysis to guide decisions, optimize performance, and control costs. Leader of leaders. You have managed managers and led diverse, distributed teams. You build clarity, accountability, and motivation across functions and time zones. Collaborative and cross‑functional. You thrive working with Product, Engineering, Finance, and regional Market Operations teams to align strategy and execution. Pay transparency statement (for CA and NY based roles): The reasonably estimated salary for this role at TFH ranges from $280,000 - $320,000, plus a competitive long‑term incentive package. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, TFH offers a wide range of best‑in‑class, comprehensive and inclusive employee benefits for this role including healthcare, dental, vision, 401(k) plan and match, life insurance, flexible time off, commuter benefits, professional development stipend and much more! By submitting your application, you consent to the processing and internal sharing of your CV within the company, in compliance with the GDPR. #J-18808-Ljbffr
    $280k-320k yearly 5d ago
  • Director of Central Operations

    Kubelt

    Senior operations manager job in San Francisco, CA

    Employment Type Full time Department Market Operations About the Company: World is a network of real humans, built on privacy-preserving proof-of-human technology, and powered by a globally inclusive financial network that enables the free flow of digital assets for all. It is built to connect, empower, and be owned by everyone. This opportunity would be with Tools for Humanity. About the Team: Tools for Humanity is building the global infrastructure to make digital identity and financial systems more inclusive, secure, and accessible. As we expand across markets, our operations must scale with precision and creativity. We are seeking a Head of Central Operations (Market Ops) to lead the backbone of our operational strategy-ensuring that policy, logistics, and process challenges are solved effectively while empowering teams to deliver exceptional execution. About the Opportunity: The Head of Central Operations will oversee the design, execution, and optimization of the central functions of our market operations team including logistics, customer experience and global enablement. This person will be a well-rounded operator with a strong track record of managing people, processes, and cross‑functional initiatives. The ideal candidate is part strategist, part problem‑solver, and part coach-someone who thrives at navigating ambiguity, scaling systems, and motivating teams. Key Responsibilities Operational Leadership Drive the design and execution of central operations that support all markets globally. Tackle complex challenges in operations, sales, enablement, logistics, or support, ensuring solutions are scalable and sustainable. Program & Project Management Lead cross‑functional initiatives spanning policy, compliance or product management. Ensure alignment across teams, holding stakeholders accountable to goals, timelines, and quality standards. People Management Build, manage, and mentor a high‑performing global team. Create a culture of accountability, collaboration, and continuous improvement. Problem‑Solving at Scale Anticipate and remove barriers to execution, from regulatory hurdles to logistics bottlenecks. Serve as the “manager of things”-connecting dots across departments and ensuring critical initiatives move forward smoothly. Stakeholder Collaboration Partner closely with Product, Engineering, Customer Experience, Economics and Legal teams to support seamless execution of new initiatives. Operate as a trusted advisor to senior leadership by providing insights, reporting, and recommendations. Qualifications 15+ years of experience in operations, program/project management, or related leadership roles. Proven success leading teams across different companies or industries, with a track record of delivering measurable results. Strong people management skills with experience developing and retaining high‑performing teams. Demonstrated ability to solve problems in complex, fast‑moving environments. Experience working cross‑functionally Excellent communication and organizational skills; ability to “translate” between technical and non‑technical teams. Nice to Have: Experience scaling operations in global or regulated markets. Background in identity, fintech, or emerging technology industries. Who You Are: A well‑rounded operator who can zoom out to set strategy and zoom in to manage details. A people‑first leader who empowers teams through mentorship and clear direction. A natural problem solver who thrives in ambiguity and takes ownership of outcomes. A collaborator who connects dots across functions and ensures alignment from planning to execution. Pay transparency statement (for CA and NY based roles): The reasonably estimated salary for this role at TFH ranges from $250,000 - $320,000, plus a competitive long term incentive package. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, TFH offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, vision, 401(k) plan and match, life insurance, flexible time off, commuter benefits, professional development stipend and much more! By submitting your application, you consent to the processing and internal sharing of your CV within the company, in compliance with the GDPR #J-18808-Ljbffr
    $250k-320k yearly 5d ago
  • Global Customer Revenue Operations & Strategy Manager, Implementation

    Rippling

    Senior operations manager job in San Francisco, CA

    Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365-all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.4B+ from the world's top investors-including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock-and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @ Rippling.com addresses. About the role Rippling is hiring for a Global Customer Revenue Strategy & Operations Manager to manage critical customer sales strategy, operations and reporting capabilities for our Implementation organization (“IM”). This role will support the full design of Rippling's Implementation business strategy and will monitor and report on execution to that strategy. This role will partner closely with senior leadership to build strategic business plans for the business. They will work to operationalize these plans throughout the year. They will own the build of critical business reporting and present on several cadences (weekly ad-hoc, monthly via the MBR, quarterly via strategy memo production). You will support a wide-range of post-sales operations including implementation forecasting, headcount & capacity planning, and oversee one of the largest organizations in the business. Lastly, you'll collaborate closely with leadership across interconnected parts of the business (sales, marketing, customer experience) and be expected to cross-functionally partner with teams to manage business performance and surface key insights. This is a very exciting position located at the cross-section of several fast-paced and high-performing teams. The ideal candidate will have worked in fast-paced environments before, ideally at a multi-product SaaS company and will have made a measurable impact to the sales organization. You should also be comfortable tackling ambiguous and challenging problems and working independently as well as part of a team. This is an opportunity to work on high-visibility strategic initiatives in a rapidly growing sales organization. What you will do Business Partner and Team Player: Act as a business partner for CX & Sales Leadership. You will be a strategic thought partner and responsible for the operational cadence of the business. Coordinate with revenue operations teammates on systems and process improvements for the sales organization. Partner cross-functionally on key components of our annual planning process including modeling, target setting and reporting. Strategic and Operational Planning: Own financial model (capacity plan) for the IM organization. Lead building of detailed strategic and operational plans. Ensure modeling keeps pace with the evolving needs of the business. Support team in developing a robust understanding of the business. Drive plan operationalization. Operational Management: Operate at intersection of 400+ IM Managers who work within our SFDC instance. Design and implement new data capture strategies to improve operational efficiency. Manage several operational business models which track to Plan performance. Maintain team segmentation models and improve over time. Churn Forecasting: Own the weekly churn forecasting process. Lead/support weekly calls. Oversee forecasting performance and accuracy and increase both over time. Improve process over time and develop new ways to analyze the business. Reporting: Own monthly IM MBR reporting. Build, manage and share materials to executive leadership. Surface insights to leadership that are both quantified and actionable. Maintain deep knowledge of the business to ensure reporting accurately reflects state of the business as we scale. Design and build analytics to measure KPIs. Ad-hoc analysis and project support: Develop a deep understanding of the entire customer business at Rippling to inform your ability to provide ad hoc analysis support. Leverage data to surface key insights about the business and provide thoughtful, logical, sound recommendations to leadership. What you will need 3-5+ years of work experience in Consulting, Finance, Sales Operations, Sales Strategy, Sales Analytics or other related fields Requires Excel and financial modeling skills Requires SQL and BI experience; Salesforce experience is a nice to have Strong analytical, modeling, and conceptual problem-solving skills and ability to work with large data sets Proactive, self-starter with direct experience driving projects that deliver measurable impact to GTM teams Ability to work with a high degree of autonomy in a fast-moving startup or a hyper growth environment Experience driving cross-functional initiatives with speed and efficiency Excellent cross-functional stakeholder management Strong Microsoft Excel / Google G-Sheets skills, familiarity with BI Tools (Tableau, Mode) Additional Information Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email ************************** Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role. This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here . A variety of factors are considered when determining someone's compensation-including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed below. The pay range for this role is: 99,000 - 173,250 USD per year (US Tier 1) #J-18808-Ljbffr
    $109k-149k yearly est. 5d ago
  • VP of Operations - SFO

    Unifi Aviation, LLC

    Senior operations manager job in San Francisco, CA

    The Vice President Operations is responsible for the oversight of select services in various airport operations across California with emphasis on driving safety and high performance, specifically in the aircraft cabin cleaning, janitorial and other below the wing services in order to provide the highest standards of service to our airline customers and their passengers. Responsibilities Oversight of Operational leadership and drives safety, operational performance, customer experience, and financial results Evaluate daily staffing and ensures resources are aligned for optimum performance Anticipate future staffing needs and ensure proactive recruiting measures are implemented Full P&L responsibility Daily labor management Execute daily, weekly and monthly operational plans consistent with customer expectations Identify and drive continuous improvements to the aircraft cleaning operation process and communicate them to the executive team and customer Ensure adherence to airport and aircraft security regulations and compliance with all government regulatory requirements Build effective partnerships with internal departments, outside vendors, contractors, business partners, communities and other business entities Interacts regularly with executive team to ensure operational priorities are aligned with total company direction. Promotes team building initiatives and performs coaching/mentoring activities to develop and motivate team members. Ensures information is communicated in a clear, accurate and comprehensive manner. Promotes Unifi's policy on Equal Employment Opportunity, Anti-Harassment and diversity initiatives. Participates in employee relations investigations when complaints are brought forth and resolves issues in a professional and timely manner. Ensures compliance with Company policies and rules Qualifications Bachelor's Degree in Business, Aviation Management or related field or equivalent work experience is required. Previous experience leading large operations Proven ability to solve problems and influence people across all functional areas. Must have experience in airline ground services in below wing and above wing operations Ability to lead and demonstrate initiative and work well in a team environment Excellent oral and written communication skills Solid decision-maker with excellent analytical skills. Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status. #J-18808-Ljbffr
    $150k-237k yearly est. 3d ago
  • VP of Strategic Operations & Growth

    Vizcom

    Senior operations manager job in San Francisco, CA

    A technology startup in San Francisco is seeking a Strategic Operations Leader to work alongside the CEO and senior leadership team. This critical role will shape business strategy, ensure operational excellence, and lead initiatives that contribute to the company's growth. Ideal candidates will have 5-10 years of experience in strategic operations or business analytics, especially within high-growth environments. The role offers competitive salary options based on location, equity, and comprehensive benefits including health insurance and flexible PTO. #J-18808-Ljbffr
    $150k-237k yearly est. 5d ago
  • Senior Field Ops Project Manager - Grid Installations

    Gridware

    Senior operations manager job in San Francisco, CA

    A technology company in San Francisco is looking for a Field Ops Project Manager to oversee the deployment of grid monitoring systems across the U.S. This role requires strong leadership and communication skills, as you will manage field installations and collaborate with various teams. Ideal candidates will have over 4 years of project management experience, especially in field operations, and be adept with tools like Jira and Confluence. The position offers a salary range of $145,000 - $160,000 annually. #J-18808-Ljbffr
    $145k-160k yearly 2d ago
  • Revenue Operations Director

    Hippocratic Ai

    Senior operations manager job in Palo Alto, CA

    About Us Hippocratic AI has developed the only safe, safety-focused Large Language Model (LLM) for healthcare, resulting in the only autonomous patient-facing clinical agents in the industry. We are delivering abundance for the first time in healthcare by bringing deep clinical expertise to every human. No other technology has the potential to have this level of global impact on health. Come join the most capitalized healthcare AI company with the most deployed customers and the broadest platform of applications. Our highly mission-oriented team, coupled with innovative partners like the Cleveland Clinic, Baylor Scott & White, Northwestern, Wellspan, HCA, Advocate, and Ohio Health, is building the most transformative company in healthcare in history. Why Join Our Team Innovative mission: We are creating a safe, healthcare-focused LLM that can transform health outcomes on a global scale. Visionary leadership: Hippocratic AI was co-founded by CEO Munjal Shah alongside physicians, hospital administrators, healthcare professionals, and AI researchers from top institutions, including El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA. Strategic investors: We have raised a total of $278 million in funding, backed by top investors such as Andreessen Horowitz, General Catalyst, Kleiner Perkins, NVIDIA's NVentures, Premji Invest, SV Angel, and six health systems. Team and expertise We are working with top experts in healthcare and artificial intelligence to ensure the safety and efficacy of our technology. For more information, visit ********************** We value in-person teamwork and believe the best ideas happen together. Our team is expected to be in the office five days a week in Palo Alto, CA, unless explicitly noted otherwise in the job description. Role Overview We are seeking a founding Revenue Operations Director to build, scale, and own the technical infrastructure, and analytics that power Hippocratic AI's growth. This first-in-seat leader will architect our RevOps systems, drive quantitative analysis and financial modeling, and serve as a strategic thought partner to the executive and GTM leadership teams. The ideal candidate combines deep analytical expertise with strong business acumen to create scalable processes, actionable insights, and infrastructure in support of our sales and customer teams. Responsibilities Infrastructure & Systems Build and manage the end-to-end revenue technology stack (CRM, marketing automation, BI tools, data pipelines) to support forecasting, pipeline tracking, and GTM automation. Ensure clean, accurate data and robust reporting across all GTM functions. Quantitative Analysis & Modeling Develop and maintain predictive models for pipeline health, sales capacity planning, pricing, and revenue forecasting. Translate complex data into clear, actionable recommendations for executive leadership. Strategic Leadership Act as the operational and analytical right hand to the executive leadership in shaping Hippocratic AI's go-to-market strategy. Present key insights to executive stakeholders to inform resource allocation and strategic planning. Qualifications Must Haves 10+ years of experience in Revenue Operations, Sales Operations, Strategy/Analytics, or related roles within high-growth SaaS or enterprise technology companies (healthcare or AI experience a plus). Demonstrated excellence in quantitative analysis and financial/operational modeling to guide strategic decision-making. Deep knowledge of CRM systems (HubSpot), data visualization tools (Looker), and other GTM tech platforms. Strong technical skills with SQL, Python, or advanced Excel modeling for data manipulation and forecasting. Proven success collaborating cross-functionally with Sales, Marketing, Product, and Finance to drive revenue growth and operational efficiency. Builder mentality and ability to thrive in a fast-paced, ambiguous startup environment. Nice to Haves Experience leading RevOps in an early-stage, high-growth startup. Familiarity with AI, healthcare technology, or regulated industries. #J-18808-Ljbffr
    $106k-188k yearly est. 3d ago
  • Assoc Director, Manufacturing Operational Readiness

    Gilead Sciences, Inc. 4.5company rating

    Senior operations manager job in Foster City, CA

    At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference. Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact. We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together. Job Description Gilead Sciences is seeking a highly motivated, adaptable, and experienced Program and Project Management leader to start up a new state-of-the-art Single-Use DS Biologics Manufacturing facility in Foster City and integrate this facility with existing Foster City cGMP Manufacturing activities. As the Foster City Manufacturing Operational Readiness Program Lead, you will design, build and manage the multi-year cross-functional program of activities and workstreams involved in transitioning Gilead's new Foster City biologics manufacturing facility from capital project into routine cGMP production. You will help ensure that the systems, people, and processes are in place to support clinical manufacturing and future commercial launches. This is a unique opportunity to shape the future of Foster City Manufacturing for Gilead and make a lasting impact on global health. Job Responsibilities Coordinate the creation of an Operational Readiness Program and reinforce a sense of purpose and ownership among all team members. Structure distribution of responsibilities across multiple workstreams within the program, drive prioritization and sequencing of workstreams, and partner with the Capital Project team to align operational and project timelines, deliverables, and resources. Evaluate industry best practices and select an appropriate program and project delivery model that supports the dynamic nature of a new facility startup and integrates with Gilead's existing governance and delivery frameworks. Select and manage the tools, standards, business processes, documentation, metrics, and communications associated with the Operational Readiness Program. Partner with IT and key stakeholders to pilot and implement innovative digital solutions for the Operational Readiness Program and Foster City Manufacturing. Organize, prioritize, sequence, and track workstreams, activities, and resources necessary for Foster City Manufacturing to support startup and Engineering project deliverables. Work with the Foster City Manufacturing Leadership Team, the Global Manufacturing organization, and senior leaders across PDM to develop a comprehensive Foster City Manufacturing site strategy document and own the portfolio of projects to achieve the site's long-term ambitions. Actively participate in defining and communicating the Foster City Manufacturing mission and vision in alignment with Gilead's corporate values. Act as a change agent to foster an inclusive and high performing organization with a culture of curiosity, continuous improvement, and innovation. Operate with an Enterprise-First mindset and a willingness to adapt and flex across functional boundaries as needed to achieve mission critical tasks. Minimum Required Education, Years of Experience and Qualifications Bachelor's degree in engineering, life sciences, or related field, and 10+ years of experience in biotech/pharma manufacturing or process development with a minimum of 2 years direct or matrixed people leadership experience. OR Masters' Degree and Eight Years' Experience in biotech/pharma manufacturing or process development with direct or matrixed people leadership experience 5+ years of project and portfolio management experience utilizing both traditional and agile project delivery methodologies. Strong understanding of cGMP compliance. Strong business and financial acumen. Proven experience successfully managing cross-functional teams and complex project timelines with significant components of uncertainty. Demonstrated ability to thrive in a dynamic environment and collaborate across diverse technical areas. Experience with Biologics Drug Substance manufacturing equipment and processes, Single-Use Technologies, and cGMP facility qualification and startup preferred. Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, sex, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. #J-18808-Ljbffr
    $130k-167k yearly est. 1d ago
  • Operations Director

    Clipboard

    Senior operations manager job in San Francisco, CA

    Why Clipboard Exists: We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. About Clipboard: Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc). We are a YC Top Company with a global, remote team of 700+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year. We are looking for your help to keep growing so we can serve more professionals and workplaces. To learn more about us, take a look at our website here. Overview We are seeking an Operations Director to support and scale core functions. This role reports directly into Customer Operations and requires someone who can work across multiple operational areas while maintaining exceptional rigor and precision in decision-making. Responsibilities Lead operational strategy and execution within Customer Operations. Oversee day-to-day support operations, ensuring efficient workflows, clear standards, and strong performance. Build and develop high-performing teams with clear responsibilities and accountability. Manage support systems, including ticketing tools, knowledge platforms, automation, and reporting. Partner with Product, Engineering, Sales, and Finance to improve processes and align customer insights with company needs. Maintain accuracy in forecasting, resource planning, incident management, and reporting. Drive continuous improvement through structured analysis and strong operational controls. Qualifications Minimum 8 years of experience in operations leadership within customer support, customer success, or service environments. Ability to operate effectively across multiple operational functions with strong systems thinking. Proven track record of precise, data-driven decision-making. Experience leading teams in fast-paced or high-growth settings. Strong understanding of operational tools, analytics, and automation. Experience in a marketplace or similarly complex environment is a plus. What Success Looks Like Reliable, scalable operations with measurable improvements in service quality and efficiency. Strong alignment across Customer Operations and key cross-functional teams. Clear, disciplined decision-making that strengthens the customer experience and supports company growth. #J-18808-Ljbffr
    $106k-188k yearly est. 2d ago
  • Director of Logistics & Operational Excellence

    Masserspuds

    Senior operations manager job in Sacramento, CA

    A growing logistics company in Pennsylvania seeks a strategic Director of Operations / General Manager to lead and oversee logistics and transportation operations. Responsibilities include optimizing operations, enhancing safety culture, managing fleet and staff, and ensuring compliance with regulations. The ideal candidate has strong leadership skills, business acumen, and a passion for process improvement. This is a senior leadership role aimed at driving innovation and operational excellence across all logistics processes. #J-18808-Ljbffr
    $102k-183k yearly est. 1d ago
  • Director of People Operations

    Luminary Cloud

    Senior operations manager job in San Mateo, CA

    A leading AI technology firm is seeking a Director of HR in San Mateo, California, to architect a scalable HR function that aligns with company strategy. The role demands a blend of strategic thinking and practical execution, overseeing people operations, organizational structure, and employee relations. Ideal candidates will have experience in scaling startups, particularly in deep-tech or B2B SaaS environments, and a balanced, empathetic approach to leadership. This pivotal position plays a vital role in shaping the firm's long-term culture and operational success. #J-18808-Ljbffr
    $106k-188k yearly est. 2d ago
  • Director of Operations

    Radiate Hospitality

    Senior operations manager job in Berkeley, CA

    What We Look For... We are seeking a Director of Operations to join the team at Hotel Shattuck Plaza, A luxury boutique hotel in Berkeley, California to assist the General Manager in managing hotel day to day operations, maintaining product quality, service quality and profitability of the property. The Director of Operations will assure the overall success of the hotel by meeting or exceeding the planning objectives for revenue, profit, guest satisfaction and product quality. They will directly manage Front Office Manager, Rooms Division, and Housekeeping Department. This position requires a confident, self‑motivated individual with an ability to make decisions and take responsibility for them. Our ideal candidate is: A confident and self‑motivated individual with ability to make decisions and take responsibility for them. A well‑suited candidate will have proven success in reacting and adjusting quickly to changing conditions and identifying practical ideas for dealing with them. We are committed to finding creative team players who have what it takes to get the job done. Essential Functions: Oversees the operations of both (Rooms and Food and Beverage) by setting the objectives, measuring performance, and supervising the department heads. Achieves Legendary customer service goals by monitoring the service provided and developing and implementing strategies to achieve Legendary service levels. This position is empowered to guarantee total guest and associate satisfaction and utilizes GSS to create plans to exceed goals. Ensures that all new associates receive a thorough orientation and on‑going technical training. Increases efficiency of operations by analyzing procedures and practices and implementing alternative strategies as required. Drives and implements the forecast process and approved budget; monitors revenues and costs daily and takes corrective action when necessary. Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control, and other expenses to ensure FLEX and FLOW is adhered to. Monitors service and teamwork on a regular basis and counsels employees on providing Legendary service and teamwork. Drives and executes safety training for the entire hotel to include (Safety meetings, ongoing trainings by Dept and associate). Meets and exceeds the expectations of the employees by utilizing leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports. Develops and implements strategies to achieve Employee Satisfaction Index goals. Acting MOD while the GM is offsite. Creates a positive work environment for all employees. Determines and communicates standards of performance to employees. Evaluates employee performance on a regular basis and recommends salary increases as appropriate. Develops employees to maximize potential and prepare for future promotional opportunities by conducting counseling sessions, determining developmental needs and allowing these needs to be met. Ensures that disciplinary action is taken as required utilizing consistency, fairness and respect within framework of established Radiate Hospitality's guidelines. Maintains safe and secure environment for customers and employees. Ensures that all employees follow safety rules and emergency procedures. Takes corrective action where required to improve safety of work areas. Assists the General Manager; directs or cooperates with other managerial personnel as required or requested. Resolves problems for guests and employees with efficiency and ethics. Prepares schedules and sets deadlines to ensure timely completion of work. Trains all unit staff positions and ensures that all tasks are completed. Initiate employee recruitment, promotion, discharge, or transfer, and performing employee evaluations. Supervises day to day activities of subordinates and assigns responsibility for specified work or functional activities. Maintains a favorable working relationship with all company associates to foster and promote a positive working environment. Take pride in representing Radiate Hospitality professionally and at all times projects a favorable image in the community and with our guests. Performs any other duties asked by supervisor to support the hotel's objectives within the associate's ability. Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position. Disseminates Radiate Hospitality policies & procedures to subordinates. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance. Competencies To perform the job successfully, an individual should demonstrate the following: Achievement Focus Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals. Business Acumen Aligns work with strategic goals. Conducts cost‑benefit analyses. Demonstrates knowledge of market and competition. Displays orientation to profitability. Understands business implications of decisions. Business Ethics Inspires the trust of others. Keeps commitments. Treats people with respect. Upholds organizational values. Works with integrity and ethically. Managing Customer Focus Develops new approaches to meeting customer needs. Establishes customer service standards. Monitors customer satisfaction. Promotes customer focus. Provides training in customer service delivery. Strategic Thinking Adapts strategy to changing conditions. Analyzes market and competition. Develops strategies to achieve organizational goals. Identifies external threats and opportunities. Understands organization's strengths & weaknesses. Visionary Leadership Acts in accordance with vision. Communicates vision and gains commitment. Creates a clear, compelling vision. Displays passion and optimism. Mobilizes others to fulfill the vision. Other Requirements: Must have direct experience with both (Opera and Micros) If this sounds like a fit, we'd love to hear from you! Radiate Hospitality is an Equal Opportunity Employer - we welcome applicants of all backgrounds, identities, and abilities. #J-18808-Ljbffr
    $105k-188k yearly est. 3d ago
  • Director of Executive Operations & Admin Excellence

    Crusoe 4.1company rating

    Senior operations manager job in San Francisco, CA

    A prominent technology company in San Francisco is seeking a Director of Executive Operations to lead its Executive Assistant function and provide direct support to the Chief People Officer. This role requires excellent leadership skills, experience in supporting senior executives, and operational oversight in a fast-paced environment. The ideal candidate will manage a team, enhance administrative workflows, and ensure high-quality support for the executive team. This position is full-time and on-site, offering competitive compensation, benefits, and opportunities for professional growth. #J-18808-Ljbffr
    $60k-105k yearly est. 2d ago
  • VP, Operations Lifestyle

    Electronic Arts 4.8company rating

    Senior operations manager job in Redwood City, CA

    Description & Requirements Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen. As EA's Vice President of Operations for Lifestyle Entertainment, you will be responsible for driving operational excellence and long-term growth across our portfolio of Lifestyle studios. Partnering closely with Studio General Managers, Operations Leaders, and cross‑functional partners, you will ensure that our Lifestyle Entertainment portfolio delivers world‑class products, fosters innovation, and creates engaging player experiences. This role requires a unique blend of strategic foresight, operational expertise, financial acumen, and leadership within the entertainment or games industry. You will lead efforts in portfolio planning, process design, and integration of best practices while serving as a champion for studio operations leaders and development directors. This position will be a Hybrid role based in one of our West Coast studios: Redwood Shores, CA, Chatsworth, CA, Del Rey CA, Kirkland WA or Vancouver Canada. Key Responsibilities Strategic Leadership Partner with the SVP & GGM of Lifestyle to shape and execute the 5‑year strategic plan, including production roadmaps, resourcing strategies, and funding models. Guide strategic transformation initiatives, acquisitions, reorganizations, and licensing opportunities. Represent Lifestyle Entertainment in EA‑wide executive forums, ensuring alignment of priorities and sharing operational insights. As needed, and in support of the Lifestyle Entertainment strategy, oversee product incubation projects. Operational Excellence Drive the operating rhythm of the Lifestyle group, ensuring reporting and check‑ins meet studio and executive needs. Oversee delivery pipelines and milestone reviews to ensure predictable, high‑quality outcomes across multiple studios. Lead the implementation of the Game Development Framework (GDF) with a focus on live service processes, data/metrics tracking, and project auditing to promote consistency and accountability. Partner with Marketing, Publishing, Technology and other enterprise partners to monitor and optimize service‑level agreements. Talent & Culture Serve as a talent and craft champion, providing leadership to Development Directors and studio Ops leaders. Promote a player‑first, live service culture by embracing continuous improvement, creating cross‑functional collaboration, enabling agile processes and prioritizing player engagement. Mentor and develop high‑potential leaders, fostering a diverse and innovative leadership pipeline. Business & Financial Management Manage group operating and resource budgets, ensuring alignment with growth objectives while balancing cost efficiency and quality. Provide financial and operational guidance to Studio GMs and central functions. Use data‑driven insights to anticipate risks, allocate resources effectively, and drive operational improvements. Qualifications Proven Leadership Experience: Track record of leading large, complex organizations with cross‑functional teams in high‑growth or fast‑paced industries. Strategic Planning & Execution: Expertise in long‑range planning, organizational alignment, and delivering measurable results. Operational Mastery: Deep knowledge of development operations, process design, and resource management across multiple studios or product lines. Financial Acumen: Strong background in budget management, forecasting, and driving cost efficiencies. Innovation & Change Leadership: Ability to guide transformation initiatives and champion new ways of working across diverse teams. Excellent Communication & Influence: Exceptional interpersonal, negotiation, and presentation skills; adept at building trust and able to influence stakeholders at all levels. Industry Knowledge: Experience in Live Service games, entertainment, or adjacent creative industries is strongly preferred. Why Join Us Lifestyle Entertainment at EA is at the forefront of creating experiences that resonate with players around the world. As VP of Operations, you will shape the future of our studios, guide bold creative and operational strategies, and play a pivotal role in delivering fun, meaningful, and enduring player experiences. COMPENSATION AND BENEFITS The pay ranges listed below are for the defined geographic market pay zones in these locations. If you reside outside of these locations, a recruiter will advise on the range and benefits for your specific location. EA has listed the pay ranges it in good faith expects to pay applicants for this role in the locations listed, as of the time of this posting. Pay offered will be determined based on numerous relevant business and candidate factors including, for example, education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs. PAY RANGES California (Los Angeles vs. San Francisco): $309K‑$370K USD annually British Columbia (Vancouver vs. Victoria): $310K‑$350K CAD annually Washington (Seattle vs. Spokane): $309K‑$370K USD annually Pay is just one part of the overall compensation at EA. In the US, we offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full‑time employees. Certain roles may also be eligible for bonus and equity. For British Columbia, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top‑up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full‑time employees. Certain roles may also be eligible for bonus and equity. About Electronic Arts We're proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth. We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well‑being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law. #J-18808-Ljbffr
    $309k-370k yearly 3d ago

Learn more about senior operations manager jobs

How much does a senior operations manager earn in Bay Point, CA?

The average senior operations manager in Bay Point, CA earns between $102,000 and $208,000 annually. This compares to the national average senior operations manager range of $91,000 to $175,000.

Average senior operations manager salary in Bay Point, CA

$145,000
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