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  • Operations Manager

    Lojac Hydro Excavation

    Senior operations manager job in Lebanon, TN

    LoJac, LLC provides premium services to the construction industry across the Southeast. Key services include Hydro-Excavation, Jetting, CCTV, and Subsurface Utility Engineering. At LoJac, our core focus is on safety, customer satisfaction, and completing projects efficiently and on time. Role Description This team member is responsible for the hydrovac fleet, operators, technicians and associated tools to be mission ready at all times. This role includes oversight of operator and technician proficiency, adherence to safety protocols and practices, unit maintenance by the operators, units are outfitted with appropriate tooling for the assigned mission, monitoring inventory levels, and consumables for missions including PPE for their assigned area. This position will be notified along with fleet maintenance of units that require attention and will work with Fleet Maintenance to determine urgency and downtime. This Team Member is also responsible for dispatching units and personnel for work schedule in their assigned area. Coordination with area sale team member and customer contact for site specific requirements and extending or rescheduling of missions. Key Responsibilities The following is a list of items or tasks included in this role but is not meant to be all inclusive as other tasks, need or requirements likely exist or may arise: 1. Operator and Technician proficiency, preparedness and readiness at all times to perform missions with necessary units and equipment. 2. Dispatching of operators and technicians for missions 3. Launch units and crews each day for missions 4. Safety proficiency of operators and technicians 5. Review of billable and non-billable payroll time with management 6. Review mission sites for unique aspects of customer requirements or mission aspects 7. Fleet readiness and maintenance in conjunction with Fleet Manager 8. Monthly Safety Review and documentation 9. Interviewing, hiring and termination, if necessary, of operators and technicians for Hydro-Vac Operations. 10. Oversight and reporting of needed inventory items and PPE 11. Request for specialty items for missions 12. Attendance and appearance of operators and technicians in their area. All other necessary actions or tasks to ensure the Hydrovac Fleet, Operators, Technicians are ready at all times. Qualifications Experience: Minimum 5-7 years of experience in managerial experience, preferably in the hydrovac, oil & gas, or construction industries. Skills: Strong communication and leadership abilities. Excellent analytical, organizational, and documentation skills. Proficiency in MS Office and field operations software. Ability to travel to various job sites as required. Working Conditions Combination of field and office work. Exposure to outdoor elements, noise, and industrial environments. Why Join Us Competitive salary and benefits package. Commitment to employee development and safety excellence. Opportunity to make a direct impact on safety performance and company culture. To Apply: Send your resume and cover letter to *****************
    $54k-90k yearly est. 4d ago
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  • Strategy & Operational Excellence Senior Manager

    Rich Products Corporation 4.7company rating

    Senior operations manager job in Gallatin, TN

    Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich's is a global leader with a focus on everything that family makes possible. Rich's-Infinite Possibilities. One Family. Purpose Statement The Strategy & Operational Excellence Senior Manager is a strategic leader responsible for driving enterprise-wide alignment, prioritization, and performance tracking across high-impact initiatives. This role leads dynamic planning processes and robust governance frameworks that enable executive visibility, informed decision-making, and value realization. The Senior Manager reporting to the Senior Director and partners closely with senior leadership, including the executive team, to ensure seamless coordination, strategic focus, and operational excellence. The ideal candidate demonstrates advanced financial acumen, executive presence, and exceptional communication skills to influence at the highest levels of the organization. Key Accountabilities and Outcomes Strategic Planning * Lead the development, execution, and continuous improvement of enterprise planning cycles, integrating financial, operational, and strategic objectives. * Partner with Finance and other enabling functions to ensure strategic plans are tightly aligned with financial targets and resource allocation. * Oversee the creation and refinement of planning templates, standards, and tools to drive consistency and clarity across all functions. * Set and communicate planning expectations, ensuring accountability and alignment throughout the organization. * Manage the annual planning calendar, coordinating key milestones, deliverables, and executive reviews. * Facilitate feedback loops with stakeholders, incorporating learnings to enhance future planning cycles. * Design and deliver training sessions to build planning capabilities and drive adoption of best practices. * Provide expert support for plan development, acting as a trusted advisor to business leaders. Operational Excellence * Continuously improve governance frameworks that promote transparency, accountability, and strategic alignment across all functions. * Coordinate input and materials for forums, including E-Team meetings, as needed. * Lead the preparation and synthesis of executive dashboards, reports, and presentations for E-Team and board-level forums. * Proactively identify and escalate misalignments in timing, resources, or strategic direction, recommending corrective actions to executive stakeholders. * Partner with Director of Planning & Governance for executive team (E-Team) governance, including agenda setting, preparation of briefing materials, and follow-up on action items. * Partner with Director of Planning & Governance to ensure E-Team meetings are productive, outcomes are tracked, and decisions are communicated effectively across the enterprise Stakeholder Engagement & Influence * Build peer relationships with leaders and cross-functional teams. * Influence without authority across global teams, contributing to performance management feedback for matrixed resources. * Communicate effectively across all levels of the organization, fostering collaboration and clarity in the strategy process. Leadership & Change Enablement * Drive change management efforts related to planning and governance processes, ensuring adoption and sustainability across the enterprise. * Champion planning maturity by identifying capability gaps and recommending solutions to elevate enterprise-wide planning effectiveness. Performance Monitoring & Insights * Track, analyze, and report on planning and governance effectiveness, including KPIs and success metrics tied to strategic initiatives. * Provide actionable insights and recommendations to senior leadership based on planning outcomes, trends, and performance data. * Lead post-mortem reviews and lessons learned sessions to drive continuous improvement. Knowledge, Skills, and Experience * Bachelor's degree in Business Administration, Finance, or related field; MBA preferred. * 7+ years of experience in enterprise planning, governance, or strategic operations, with at least 3 years in a senior or leadership role. * Demonstrated financial acumen with the ability to interpret and communicate complex financial data to executive audiences. * Proven executive presence with strong communication, presentation, and influencing skills. * Experience with portfolio management tools, dynamic planning platforms, and executive reporting. * Advanced analytical and problem-solving capabilities. * Ability to navigate ambiguity and drive clarity in complex, fast-paced environments. COMPENSATION In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location. Annual Range/Hourly Rate $121,600.00 - $182,400.00 Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), are committed to a policy of Equal Employment Opportunity, standing up for fairness and maintaining a culture of belonging, to provide an exceptional experience for all. We will not discriminate against an applicant or employee on the basis of race, color, religion, sex, national origin, disability, military or veteran status, or any other Federal or State legally protected classes. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich's. Please contact Rich's Associate Experience Network at *************** if you need assistance completing this application or to otherwise participate in the application process. BRINGING YOUR BEST SELF TO WORK. As a family-owned company, caring for our associates-their whole selves-is a top priority. That's why we provide benefits and tools to help our people balance the integration of work and life: * Competitive compensation * Health & financial benefits * Paid time off * Parental leave * Family planning support * Flexible work policy * Associate resource groups * Volunteering & community impact opportunities * Holiday gatherings * In-house taste tests (we are a food company after all)! It's all part of how we support our family of associates. Because in the company of family, all things are possible. MEET RICH'S. Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $3.8 billion, Rich's is a global leader with a focus on everything that family makes possible. Rich's-Infinite Possibilities. One Family. Job Segment: MBA, Manager, Change Management, Management
    $121.6k-182.4k yearly 6d ago
  • Manager, Strategic Sourcing & Procurement Ops

    Jpw Industries 4.2company rating

    Senior operations manager job in La Vergne, TN

    The Manager, Strategic Sourcing and Procurement Operations role located in La Vergne TN, supports North American sourcing activities and JPW's global sourcing objectives. This role serves as a key liaison between US-based New Product Development (NPD) / Product Management teams and JPW's Asia-based Strategic Sourcing organization, ensuring alignment on engineering requirements, cost targets, commercial priorities, and supplier capabilities. The position also provides strategic sourcing leadership to JPW's domestic manufacturing sites and is responsible for component, material, and service sourcing that supports in-house manufacturing operations. This position will play a key role in developing future JPW Global Sourcing Strategies. ESSENTIAL FUNCTIONS REASONABLE ACCOMMODATIONS STATEMENT To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Strategic Sourcing & Global Collaboration Develop and execute sourcing strategies for North America in alignment with global supply chain goals. Function as the primary interface between US NPD teams and Asia Strategic Sourcing to ensure requirements are clearly communicated and understood. Support global supplier evaluation, quoting, negotiation, and business award processes in collaboration with Asia sourcing. Contribute to supplier diversification, cost improvements, and long-term sourcing strategies. NPD & Engineering Support Work closely with Project Leads, Product Managers, and Engineering teams to define sourcing requirements for new product development. Coordinate supplier involvement in design reviews and technical evaluations to ensure products meet all performance, quality, and cost expectations. Facilitate communication between Engineering and suppliers to ensure manufacturability and capability alignment early in the development cycle. Domestic Supplier Management & Manufacturing Support Manage relationships with key North American suppliers and develop alternative or additional sourcing options as needed. Provide dotted-line leadership and support to buyers at JPW's US manufacturing facilities. Lead sourcing initiatives for components, raw materials, fabricated parts, and related services required for domestic manufacturing operations. Drive initiatives to improve supplier reliability, reduce cost, and support production requirements. Supplier Development & Commercial Leadership Conduct RFQs, lead quote analysis, and award business using total cost of ownership principles. Negotiate pricing, tooling costs, MOQs, lead times, and delivery schedules with suppliers. Evaluate supplier capabilities, oversee onboarding, and drive continuous improvement in quality, delivery, and cost. Operational Excellence & Risk Mitigation Identify sourcing risks and develop proactive mitigation strategies in collaboration with global sourcing and quality teams. Lead process optimization initiatives to improve sourcing efficiency and accuracy. Ensure compliance with company policies, ethical sourcing standards, and applicable regulatory requirements. Cross-Functional Collaboration Partner with Engineering, Product Management, Operations, Quality, Finance, and Legal to integrate sourcing requirements and support business objectives. Participate in engineering change management (ECR/ECN) and contribute to phase-gate deliverables in the NPD process. Performance Tracking Establish and track procurement KPIs including cost savings, supplier performance, on-time delivery, sourcing cycle times, and compliance metrics. POSITION QUALIFICATIONS EDUCATION, CERTIFICATIONS AND LICENSES Bachelor's degree in Supply Chain, Engineering, Business, or a related field, required. MBA preferred. EXPERIENCE AND COMPETENCIES Minimum of 7 years procurement or strategic sourcing experience. Demonstrated success in supplier negotiation, cost improvement, and strategic sourcing execution. Experience supporting engineering-driven product development environments (NPD preferred). Industry experience in machinery, woodworking equipment, metalworking equipment, power tools, or industrial tools & equipment strongly preferred. Hands-on sourcing experience in Asia, especially Taiwan, Mainland China, Vietnam or Thailand highly desirable. Experience working with global suppliers and manufacturing operations strongly beneficial. Strong negotiation, commercial and analytical skills. Ability to understand and interpret engineering drawings, specifications, and supplier capability requirements. ERP experience required; SAP preferred. Excellent communication skills with the ability to collaborate cross-functionally at all levels. Highly organized, dependable, and capable of managing multiple priorities. Ability to travel globally up to 30%. PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member is regularly required to sit for long periods; use hands to handle or feel and talk or hear. The team member is frequently required to reach with hands and arms. The team member is occasionally required to stand; walk and stoop, kneel or crouch. The team member may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Substantial time is spent working on a computer and may be performed primarily in an office setting. Working extended and flexible hours may be requested occasionally.
    $76k-100k yearly est. Auto-Apply 4d ago
  • Director of Operations

    Rider Solution

    Senior operations manager job in Franklin, TN

    Experience level: Director Experience required: 15 Years Education level: Bachelors degree Salary: $171,000 - $200,000 + benefits Expectations: Client-focused: We are collaborative and attentive to the unique needs and goals of each project. Performance-Driven: We are problem solvers dedicated to transforming transportation infrastructure challenges into opportunities for innovation. Community-Minded: We are vested in the work we do as stewards of public funds used to improve the communities we serve. Socially Responsible: We give back to our communities by supporting various charitable organizations and causes. Growth-oriented: We invest in programs to attract, retain, and develop employees so Lochner becomes a long-term home for top talent. Our goals and strategies promote a diverse and inclusive workforce that feels empowered to make a difference in the world. Our vision is to create healthy and sustainable communities both within and outside of our organization where current and future generations can thrive. Responsibilities: This person is responsible for building and leading the team, ensuring that communication and guidelines are aligned with the company's broader objectives, and incorporating corporate policies into the office operations and culture. They will also work in tandem with the NAM to implement enterprise or region-wide changes locally, including strategies, programs, and other initiatives. Responsible for business development and pursuing new opportunities, within the context of an ambitious growth plan, will position and differentiate the Lochner team in the region to win more projects and increase the company's market share, working with city, state and regional transportation clients and acting as project manager in the delivery and oversight of these projects. Marketing and Business Development Develop the commercial vision and support business plans to drive the region's growth, leveraging a strong understanding of the local marketplace, competitive landscape, and opportunities. Work closely with the Marketing Manager and NAM on the development and implementation of local marketing and growth strategies. Enforce the application of marketing best practices and ensure the office is actively working toward meeting business plan goals and objectives. Stay apprised of key/strategic opportunities for the office and ensure pursuit team compliance with client management, pre-positioning, go/no-go, and pursuit strategy best practices and company guidelines. Represent the firm at client meetings, industry events, and other business functions. Develop relationships with local leaders from key teaming partner firms and take active leadership roles in professional organizations at the local level. Support office in developing strategic teaming partnerships and subsequent agreements. Schedule periodic meetings with key client personnel in coordination with PMs and others (NAM, peer OMs, and other staff) as appropriate. Where necessary, be the face of Lochner in politics, industry, community, and other externally facing activities. Actively engaged in events and industry association meetings locally and were defined by the NAM or CEO. Maintain connectivity to national organizations, representing the firm as a strategic partner. Business Strategy and Implementation Support the development of office-level action plans to support the regional business plan and encourage strong debate and analysis for growth in an area or discipline. Ensure compliance with company expectations for staff utilization and enforce corrective action plans when/where needed. Resolve high-level operational concerns or problems as soon as practicable and take actionable steps to remediate impacts and enhance performance. Assess and anticipate the organizations talent needs to best understand current and future leadership gaps and bench strength, and then design and implement a comprehensive leadership development strategy to meet future needs. Finance and Operations Ensure the profitability of the regional office and its projects. Measure and monitor budget and operational performance and communicate key metrics and information regularly to the leadership team / NAM. Administrative Responsibility Where possible and in agreement with NAM, the OM will maintain a defined level of chargeability. OMs without a chargeability expectation will be required to assume a greater level of responsibility as approved by the COO. At times, an OM may support an office in a PM role. Work closely with other Office Managers (OMs) and support teams within their regions. Maintain client communication in coordination with other offices and ensure satisfactory client experience, project production, and Quality Assurance / Quality Control procedures. Oversee succession plans and where appropriate, support development of defined successor(s) across the team. Perform honest and candid performance evaluations of direct reports. Recommend salary increases for subordinate staff for approval by NAM. Ensure the office complies with applicable laws, regulations, and corporate policies/procedures. Ensure the flow of communication within the office and region, through regular meetings, written communications, and informal communication, to ensure the effective sharing of critical information, efficient decision-making, team engagement, and collaboration. DESIRED OUTCOMES Drive the growth of the business regionally to support the attainment of Lochners nationwide growth strategies and plans ($1B+). Leverage an entrepreneurial approach to refresh the local strategy and position the business for success. Contribute to long-term growth in the region by building the technical and commercial capabilities required to secure current business and penetrate new markets. Stabilize the business and reinvigorate the culture. Engage and inspire the team, with a focus on sustainable growth through recruitment, retention, and professional development. Qualifications: Minimum 15 years of diversified experience in civil engineering, with specific expertise in transportation infrastructure. Bachelors degree required, with technical education in civil engineering or planning preferred but not required. Professional registration is preferred. Has led and delivered significant projects of scale through effective team and budget management. Experienced in relevant facets of planning, design, and construction services for roads, highways, and bridges. Demonstrated track record of positioning and scaling a business and team for growth. Ensures effective governance, at the project and business level. Ability to develop effective and trustworthy long-term relationships with clients, colleagues, and other stakeholders in the transportation industry. Ideally brings an established network locally, with relevant partners: TDOT, etc. Adept at leveraging communications skills both externally (business development, writing proposals, community engagements, stakeholder and partnership development, leading client presentations/meetings) and internally, to drive the development and engagement of strong teams.
    $171k-200k yearly 60d+ ago
  • Director of Operations

    Medical Necessities 4.0company rating

    Senior operations manager job in Spring Hill, TN

    Director of Operations - RM Speech Reports To President, RM Speech Supervises Engineering staff, Administrative Assistant, Ancillary and Non-Clinical Staff Employment Classification Full-Time | Salaried | Exempt The General Manager of RM Speech is responsible for overseeing day-to-day operations while driving organizational growth, expanding market presence, and improving overall profitability. This role provides strategic leadership across administrative, operational, engineering, compliance, and employee management functions, ensuring regulatory compliance, operational efficiency, and high standards of service delivery. General Expectations * Maintain regular, reliable, and predictable on-site attendance * Adhere to all company policies, procedures, and patient care protocols * Ensure compliance with all applicable federal, state, and professional regulations * Maintain required accreditations, certifications, and licensure * Uphold and enforce company standards, policies, and procedures across all departments Key Responsibilities Administrative & Operational Leadership * Maintain and expand working knowledge of AAC products, funding guidelines, and payer requirements * Support and participate in financially responsible business decision-making * Collaborate with clinical and executive leadership to grow market share and revenue * Travel as needed for training, business development, and organizational expansion * Oversee facility operations, including maintenance, security, supplies, technology services, and overall workplace environment * Monitor repair and support services, including ticketing, tracking, and resolution * Develop and implement standardized operating procedures for support and repair functions * Ensure accurate management of device manuals and technical documentation Employee Management & Leadership * Provide direct leadership, supervision, and accountability for assigned staff * Monitor daily workflows, performance goals, and operational responsibilities * Develop, revise, and implement employee procedures and protocols * Optimize staffing logistics to improve productivity and control overtime * Identify and coordinate ongoing employee training and development * Review and approve employee timecards and attendance records * Conduct performance evaluations, annual competencies, and corrective action plans * Partner with Human Resources to recruit, interview, hire, and onboard employees Compliance & Referral Processing * Support staff responsible for maintaining FDA certification and regulatory compliance * Maintain strong working relationships with dealer and referral networks * Generate and return retail and dealer quotes within one (1) business day of receipt * Maintain and update dealer records and contact information * Receive, process, and manage equipment orders and referrals * Maintain accurate and up-to-date records within Zoho and Brightree systems * Create patient accounts, verify insurance, obtain authorizations, and document notes * Manage full order lifecycle from intake through fulfillment, including document management and client communication * Ensure patients progress through funding and approval stages in accordance with payer guidelines (e.g., Medicare NCD/LCD requirements) Engineering & Product Oversight * Provide leadership for engineering initiatives to ensure efficiency and regulatory compliance * Oversee medical device design, development, prototyping, testing, and refinement * Ensure compliance with applicable medical device regulations and standards * Collaborate cross-functionally with quality assurance, regulatory, and manufacturing teams * Identify and mitigate risks related to product development and manufacturing * Implement and maintain quality assurance systems * Monitor technological advancements and integrate innovative solutions where appropriate
    $87k-130k yearly est. 4d ago
  • Regional Service Operations Manager (East)

    Coats 4.3company rating

    Senior operations manager job in La Vergne, TN

    Job Description The Regional Service Operations Manager is responsible for leading and executing service operations within an assigned region to deliver superior service performance, customer satisfaction, and operational excellence. This role translates enterprise service strategy into daily execution by coaching field teams, deploying, training and enforcing policies and procedures, and driving consistent, high-quality service delivery. The Regional Service Operations Manager plays a critical role in fostering a culture of safety, professionalism, productivity, and continuous improvement while developing field talent and strengthening customer relationships. Key Responsibilities: Service Performance & Customer Satisfaction Drive regional service level performance, ensuring achievement of KPIs, SLAs, and customer satisfaction targets. Monitor service metrics, customer feedback, and operational dashboards to identify trends and improvement opportunities. Support customer retention and acquisition through the facilitation of the service network in delivering a reliable service delivery and proactive customer engagement. Field Leadership & Daily Execution Provide hands-on leadership and daily facilitation to field service technicians and supervisors. Coach and mentor field teams to improve performance in safety, customer engagement, productivity, and professional standards. Reinforce expectations for behavior, appearance, communication, and customer interactions across the region. Partner with the Senior Service Operations Manager to deploy service initiatives, programs, and performance improvements. Safety, Compliance & Policy Adherence Promote and enforce a strong safety culture, ensuring compliance with all safety policies, procedures, and regulatory requirements. Ensure adherence to company service policies, procedures, and quality standards. Support certification, inspection, and compliance programs as required, ensuring accurate documentation and execution. Training & Talent Development Plan and monitor regional training programs for field service technicians in alignment with corporate standards. Identify skill gaps and coordinate technical, safety, and customer service training. Mentor technicians and supervisors, supporting career development and succession planning. Reinforce best practices and standard work through ride-alongs, coaching sessions, and performance reviews. Productivity, Territory & Inventory Management Optimize technician productivity through effective scheduling, territory alignment, and workload balancing. Manage and troubeshoot regional inventory, tools, and parts to ensure availability, accuracy, and cost control. Partner with supply chain and operations teams to minimize downtime and improve first-time fix rates. Support fleet, asset, and equipment management to maximize operational efficiency. Continuous Improvement & Collaboration Identify opportunities for process improvement and participate in continuous improvement initiatives. Share regional insights, best practices, and performance data with the Senior Service Operations Manager. Collaborate cross-functionally with sales, technical support, quality, and operations teams to enhance service outcomes. Qualifications & Experience Bachelor's degree in Business, Operations, Engineering, or a related field (or equivalent experience). 5-8+ years of experience in field service operations, service management, or regional operations leadership. Demonstrated experience leading field-based teams in a multi-location or regional environment. Strong understanding of service metrics, safety compliance, and customer satisfaction drivers. Experience in training, coaching, and mentoring technical teams. The Coats Company is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. Powered by JazzHR AXATCRGnSU
    $47k-56k yearly est. 5d ago
  • Director of Product Operations

    Ncontracts

    Senior operations manager job in Brentwood, TN

    Remote | Product and Development | Full-Time WHO WE ARE Headquartered in Nashville, Tenn., Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand. At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives. About the Role We're seeking a Director of Product Operations to build and scale the operational excellence infrastructure for our product organization during a pivotal transformation period. This role is perfect for either a seasoned operator ready to own a function or an exceptional early-career professional ready to accelerate their trajectory by building something from scratch. As we evolve from a portfolio of point solutions to an integrated AI-native GRC platform, you'll serve as the execution multiplier that enables our product teams to deliver predictably while continuously improving velocity and quality. This is a hands-on leadership role that balances operational rigor (70%) with strategic enablement (30%). You'll own the systems, processes, and metrics that allow our product organization to scale efficiently while maintaining high quality and customer satisfaction. You'll work closely with the Chief Product Officer to extend their leverage across the organization, serving as a strategic thought partner while maintaining operational excellence. This includes preparing executive-level analyses, facilitating strategic planning sessions, and driving special projects that require cross-functional coordination at the highest levels. What You'll Own Core Responsibilities Operational Excellence Infrastructure (70%) Lead end-to-end release management across our product portfolio (Nvendor, Nrisk, Nlending, Ncomply, Ncontinuity, VMS) Drive cross-functional coordination between Product, Engineering, Sales, Marketing, and Customer Success teams Establish and maintain repeatable playbooks that reduce friction in the product development lifecycle Facilitate sprint/PI planning and ensure clear swim lanes between functions Own launch readiness processes and go-to-market coordination Administer and optimize product tools ecosystem (Jira, ProductBoard, analytics platforms) Provide clear, consistent status reporting to stakeholders at all levels Strategic Enablement & Insights (30%) Design and implement comprehensive product metrics frameworks answering: Are we building the right things? Are we building them efficiently? Create visibility into bottlenecks and dependencies across our three strategic tracks (portfolio optimization, AI agent development, platform transformation) Measure and improve customer time-to-value metrics Conduct retrospectives and drive continuous process improvements Build feedback loops between customer-facing teams and product development Enable better prioritization through data-driven insights and frameworks Key Objectives Scale Product Management Impact - Free PMs from administrative burden so they can focus on customer discovery and strategic decisions. Build tools and processes that make each PM 2x more effective. Be the Truth Teller Through Data - Create dashboards and reporting that surface both wins and uncomfortable truths about velocity, quality, and adoption. Drive accountability through transparency. Drive Predictable Delivery and Impact- Transform our release process from heroic efforts to systematic execution. In partnership with our engineering leadership team, improve on-time delivery rates to benchmark, and track and drive our products' impacts and value creation with clients. What We're Looking For Required Experience & Attributes 2+ years of experience demonstrating exceptional analytical and operational capability in one of the following: Product Operations or Program Management in B2B SaaS Management consulting or investment banking with technology sector exposure Operations, industrial engineering, or process improvement roles Rotational leadership program at a technology company Proven ability to bring structure to ambiguous problems and drive results through influence Strong technical literacy and ability to engage credibly with engineering teams Superior data analysis skills with experience building dashboards and metrics frameworks Track record of driving measurable process improvements Outstanding written and verbal communication skills What Makes You Successful (Experience Level Agnostic) Systems thinking mindset - you see patterns and build scalable solutions "Get Stuff Done" ethos - you have a bias for action and tangible outcomes Intellectual horsepower to engage with senior stakeholders across all functions Builder mentality - excited to create something from scratch, not just inherit Natural curiosity about product management and B2B enterprise software Outstanding team player - thrives in building high functioning collaborative efforts Ideal Profile Additions MBA or advanced technical degree Experience in companies undergoing transformation or platform consolidation Exposure to financial services or GRC software Knowledge of modern product development methodologies (Agile, SAFe) Critical Competencies "Get Stuff Done" Operator with Systems Thinking Energy from bringing order to chaos Thinks in scalable processes, not just individual projects Battle scars from shipping enterprise software Obsession with operational excellence as the foundation for strategic impact Data-Driven Truth Teller Builds dashboards that surface actionable insights Credibility to have tough conversations with Engineering, Sales, and executive leadership Asks "What would need to be true for us to ship 2x faster?" not just tracks current velocity Understanding of modern product metrics (customer outcomes, not just velocity) Cross-Functional Credibility Builder Highly effective at building highly functional cross-group collaboration Technically literate enough to understand architectural decisions Commercially aware enough to grasp go-to-market implications Politically savvy enough to drive consensus across historically siloed products Track record of building processes that other teams actually adopt Ideal Profile Additions Experience in companies undergoing technical transformation or platform consolidation Experience with AI/ML product development and deployment Familiarity with enterprise software sales cycles and customer success metrics MBA or relevant advanced degree (preferred but not required) Success Metrics Quarter 1: Fix the basics - reliable release processes, clear status reporting, 50% reduction in fire drills Quarter 2: Implement foundational metrics - cycle time, defect rates, feature adoption tracking Quarter 3: Drive optimization - identify and remove top 3 velocity blockers Quarter 4: Strategic elevation - influence roadmap through data, improve discovery-to-delivery feedback loops What Sets This Role Apart This is a rare opportunity to own and build a critical function from the ground up. Whether you're an experienced operator looking to make a definitive impact or an exceptional early-career professional ready to accelerate your trajectory, you'll have direct influence on how we transform from a collection of products to an integrated platform serving 4,000+ financial institutions. The scope and visibility of this role provide a clear path to VP-level product leadership. WE OFFER A fun, fast-paced work environment Responsible PTO Plan that meets or exceeds state and local medical and family leave laws 11 paid holidays Community and social events to keep you connected and engaged Mental Health Benefits Medical, Dental and Vision insurance Company-paid Group Life Insurance, Short- and Long-Term Disability Flexible Spending Account & Health Savings Account Aflac Benefits - Critical Illness, Cancer Protection, & Hospital Choice Pet Insurance 401 (k) with company match with eligibility on Day 1 of employment 2 Paid Volunteer Time Off Days And much more! Compensation Information Pursuant to state and local law disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience and location is $150,000 to $180,000 per year. This position may be eligible for an annual discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance and is not guaranteed. AAP/EEO Statement Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
    $150k-180k yearly Auto-Apply 60d+ ago
  • Event Production & Banquet Operations Manager

    Southall

    Senior operations manager job in Franklin, TN

    Job Description Job Title: Event Production & Banquet Operations Manager Reports To: Director of Events and Catering Collaborates With: Catering, Banquets, Culinary, Security, Facilities Southall is seeking a highly organized and experienced Event Production & Banquet Operations Manager to lead, streamline, and enhance the production planning, event setup, and operational execution of on-property events. This role is particularly focused on outdoor productions and complex load-in/load-out coordination and will serve as the critical bridge between our Catering and Banquets teams. The ideal candidate brings a deep understanding of event logistics, hospitality excellence, and team leadership. This position plays a central role in ensuring flawless guest experiences, operational efficiency, and brand consistency across all events. Key Responsibilities: Production Planning & Execution Lead production planning for major outdoor events, including dimensioned tent layouts, vendor schedules, and dock coordination. Create and maintain scaled, dimensioned site plans for tent and plaza configurations in partnership with Sales and Event teams. Determine accurate guest capacities for event configurations. Banquet Set-Up Team Oversight Supervise and schedule the Banquets Set-Up Team for efficient event installations and breakdowns. Standardize set-up procedures, equipment storage, and OSE (on-site equipment) protocols. Maintain expertise in all event spaces and production flows. Load-In / Load-Out Management Direct all load-in and load-out logistics, ensuring alignment with internal departments and external vendors. Coordinate dock access, timing, and movement plans with Security and Facilities to uphold safety and operational standards. Operational Bridging Act as the operational liaison between the Catering and Banquets teams. Translate event specs and BEOs into executable plans. Identify and resolve communication gaps and inefficiencies by implementing clear systems and tools. Inventory & Rentals Maintain accurate inventories of banquet furniture and OSE. Oversee all rental needs for events, including forecasting needs and managing third-party rentals. Collaborate with the Sales and Event teams to incorporate rental items into client proposals as needed. Collaboration & Training Assist in the onboarding and training of team members across departments on Southall event production standards. Serve as a subject matter expert and support resource for high-impact events across property. Asset Protection & Property Stewardship Operate with asset protection as a top priority in all aspects of production Ensure all event spaces-indoor and outdoor-are returned to their original condition or better Implement protective measures to minimize or eliminate impact to floors, walls, landscaping, and infrastructure Partner with Engineering and Events leadership to immediately address and resolve any property issues Qualifications: 5+ years of experience in event production, banquet operations, or hospitality event logistics. Proven track record in outdoor event planning, vendor coordination, and production execution. Strong team leadership, problem-solving, and cross-departmental collaboration skills. Experience with CAD, AllSeated, or similar event diagramming tools preferred. Demonstrated knowledge, skills, and abilities (KSAs) in event lighting, sound, rigging, and technical production support. Ability to work calmly and effectively under pressure while managing multiple priorities. Flexibility to work evenings, weekends, and holidays based on event needs.
    $36k-64k yearly est. 21d ago
  • Director, Coding Operations (1641)

    Us Heart & Vascular

    Senior operations manager job in Franklin, TN

    US Heart and Vascular is in need of a Remote Coding Operations Director to join our team. The Coding Operations Director offers leadership and guidance to team leads, coders, and coding support staff. This role oversees daily coding, charge capture, and reconciliation activities. The director closely collaborates with Clinical Documentation Integrity (CDI) and Coding Quality leadership to identify educational opportunities and workflow enhancements, address complex coding issues, and strategize and execute coding initiatives. This role is also responsible for positioning the department for financial and operational sustainability by ensuring that established performance targets, key performance indicators, and other departmental goals are met. Responsibilities: Maintains current knowledge of coding principles and government regulations through reading materials and attending educational meetings or seminars. Manages, supervises, and monitors daily work activities and evaluates staff performance. Monitors coding work, unbilled accounts, missing charges, and aging of uncoded accounts. Develop, implement, and maintain new features and functionalities that impact coding and charge capture processes with a deep understanding of downstream effects. Participates in workgroup meetings and forecasts impact on coding operations, including workflow changes, coders' education, and physician documentation. Ensures that remote coding staff is meeting departmental goals. Makes meaningful contributions to department-wide coding decisions and the coding knowledge base. Maintains positive relationships and facilitates effective communication amongst Coding Operations, Clinician Education, Compliance, Front & Back-end RCM, etc. Administers human resource matters, including recruiting, hiring, scheduling, career development, performance evaluations, and corrective action. Ensures that employees are adhering to company and department policies and procedures. Performs and assists with other duties as needed. Requirements: Expertise in medical coding and quality assurance with knowledge of billing, coding, and documentation practices in inpatient and outpatient hospital settings High-level understanding of all federal/governmental regulations, coding guidance, and revenue cycle policies and procedures Proficiency in Microsoft Office suite and EMR platforms Excellent written and oral communication skills Ability to identify emerging issues and communicate to leadership Ability to work effectively under pressure due to changing priorities, interruptions, and workload variability Ability to exhibit leadership by demonstrating a commitment to teamwork, supporting the alignment of USHV goals and objectives, assisting others to develop their knowledge of the department, adapting to change positively that exemplifies commitment, and working proactively with minimal supervision Ability to resolve conflict by persuading others through explanation to accept a course of action and approaching conflict from a positive viewpoint Associate or bachelor's degree in health information management or related field (or equivalent professional experience required Registered Health Information Technician (RHIT), Certified Coding Specialist (CCS), Certified Coding Specialist-Physician-based (CCS-P), Certified Professional Coder (CPC) Strong coding leadership experience in cardiology or multi-specialty Qualifications
    $64k-119k yearly est. 10d ago
  • Director of OP Provider Relations

    Odyssey Behavioral Group

    Senior operations manager job in Franklin, TN

    Director of OP Provider Relations - MI/OH/Pittsburgh Why You Will Love Working With Us! At Pasadena Villa Outpatient, we are a dynamic, dedicated, and growing team of professionals deeply passionate about providing evidence-based and personalized clinical care for behavioral health conditions. Pasadena Villa Outpatient is a leading provider of mental health treatment services across the region. With multiple locations across the US, we are on a mission to improve mental wellness in the communities we serve. We are a part of Odyssey Behavioral Healthcare Network which offers a continuum of care within our Psychiatric Network, Eating Disorder Network, including inpatient, intensive residential, partial hospitalization, and intensive outpatient services nationwide. Our team's foundation is client centered care and clinical excellence through our 5-star service commitment - Respect, Accountability, Integrity, Flexibility, Service, and Collaboration. We are committed to our team and our team is committed to our clients! Providing outpatient care Monday through Friday, we offer exceptional benefits, development opportunities, professional training, and much more detailed below. Join our team! Be part of our amazing vision of changing lives empowering each client's inherent strengths making a difference in countless lives, while being part of a larger nationwide network that is growing each day! What We Offer Collaborative environment dedicated to clinical excellence Multiple Career Development Pathways Company Supported Continuing Education & Certification Multiple Health Plan Design Options Available Flexible Dental & Vision Plan Options 100% Company Paid EAP Emotional Well-Being Support 100% Company Paid Critical Illness (with health enrollment plan) 100% Company Paid Life & ADD 401K with Company Match Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts Generous Team Member Referral Program Parental Leave Position SummaryThe Director of OP Provider Relationship, Outpatient Network focuses on mobilizing business development growth strategies utilizing clinic-based roles including, and not limited to, executive director, community outreach liaisons, clinical and operations resources. Growth strategies include state/federal level B2B, state and area providers/organizations, and payors. The role leads and/or supports clinic and state level business development strategies at designated locations, connecting providers, clients, and families to Pasadena Villa's clinical services while establishing a trusted provider community/state network to refer out to when needed. The role leverages internal and external resources to educate communities, providers, clients, and families about psychiatric conditions, services and supports available. The position partners with key Pasadena Villa leaders and departments along with location leaders and teams to establish and update critical measurements of productivity/targets/goals and client-service strategies. Forms strategic alliances within Pasadena Villa to identify and remove barriers to access and monitor for continuous process improvement. Relationships and Contacts Within the organization: Initiates and maintains frequent and close working relationships with Pasadena Villa and facility-based leadership, marketing, admissions, and clinical staff. Outside the organization : Maintains working relationships with community partners, referral sources, and professional resources. Essential Responsibilities: Builds state, and clinic level strategic, targeted growth plan by evaluating, analyzing, interpreting, and presenting clinic and market utilization data to assigned locations. Collaborates with service location(s) and company leadership to establish, communicate, and champion strategic growth initiatives. Create and initiate new innovative approaches to growth and mobilizes them in partnership with operations and Pasadena Villa leadership. In cooperation with clinic, network and Pasadena Villa leadership develop retention strategies for top, maintenance, and new targeted accounts. Develops goals and timelines for new and enhanced key account opportunities. Communicates, monitors, and executes sales and retention strategies and plans. Ensures that all strategic accounts are managed, and ensure that internal and external obstacles to business growth and retention are identified, minimized, or eliminated. Prepares and presents monthly/weekly reports or updates as requested, identifying trends, additional business opportunities with existing and new accounts/strategies that address obstacles as needed. Collaborates with admissions to obtain accurate referral source trends and provide referral source feedback to leverage increased market share for the facility and corporate network entities. Leverages Salesforce CRM to analyze and trend for leads, inquiries, and admissions and aligns business development strategies accordingly to develop departmental annual and quarterly plans. Audits all outreach activities within Salesforce to ensure completeness and meaningful content. Trains the team to use Salesforce to analyze and develop regional strategic plans using the data associated with the leads, inquiries, and admissions correlated with the outreach activities. Creates, evaluates, assesses, and adjusts to achieve high ROI on key growth initiatives and staff productivity to drive quality inquiry calls and admissions to meet or exceed goals. Provides Pasadena Villa and field leadership with actionable analysis of call and admissions trends that highlight growth driver and detractors. Develops and provides orientation and training to all onboarding team members and any additional customer service training needs for all internal stakeholders as assigned. Monitors all communications to maximize customer-facing quality encounters, providing timely feedback, accurate information, and coaching to team members and strategic partners. Identifying and overcoming obstacles within the admissions and clinical partnership relations. Ensures the company, location(s) talking point/branding guidelines are up-to-date and utilized in internal and external written and verbal communications. Facilitates strategic growth quarterly meetings involving Pasadena Villa facility leadership. Provides weekly coaching sessions with at least one ride every 6 months. In partnership with Pasadena Villa marketing resources, advancing branding to grow SEM and social media growth strategies. Creates innovative growth strategies targeting differentiated clinical and organizational partnerships to earn a preferred and leading market position. Generate Pasadena Villa University lectures/presenters from assigned locations. Additional Responsibilities: Attends scheduled virtual, in-person, and internal and external business development and company meetings according to role and responsibilities. Collaborates with executive leadership to formulate goals/objectives for business development staff teams at each location. Maximizes available resources to meet or exceed strategic growth and budgeted goals. Actively seeks and identifies new referral sources/partnerships. When clinics are void of coverage, ensures that all center's strategic accounts are managed, and ensure that internal and external obstacles to business growth are identified, minimized, or eliminated through day-to-day management of accounts. Other duties as assigned. Qualifications Education and Experience The position prefers a bachelor's degree in business administration, Marketing, Health Administration or a related field. 10+ years of experience in business development/sales preferred. Additional related experience in behavioral health treatment services, including. Demonstrated experience leading business development teams to meet/exceed monthly goals and budget targets, functioning as both a key and individual contributor. Experience leading complex and meticulous sales processes. Experience with specialized mental health treatment services. Skill Competencies Excellent computer/technology skills including MS Office Ability to exercise sound judgment and discretion. Excellent organizational and time management skills Successful collaborative skills in working with a variety of groups. Intimate understanding of traditional and emerging marketing channels Excellent verbal and written communication skills Able to adapt and implement initiative-taking sales management principles to behavioral healthcare intake process. Pasadena Villa Outpatient provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. Pasadena Villa reserves the rights to modify, interpret, or apply this in any way the organization desires. This in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.” ISJPOP
    $64k-119k yearly est. 2d ago
  • Photography Operations Manager

    Cady 3.7company rating

    Senior operations manager job in Franklin, TN

    Who is CADY? CADY exists to inspire and unleash human potential. Started in 1999, we have become the fastest growing photography company in the U.S., with an average 20% growth each year. Through photography, classroom solutions, school branding, and more, we deliver an experience unlike anything in our industry. We are an innovative company competing to outdo ourselves, year after year. As the nation's premier school photography company, we engage with students, schools, and our team members to make them feel accepted and empowered. CADY's mission is to go beyond a portrait and to provide a premier experience for the extraordinary- because each of our guests, school partners, and team members are utterly extraordinary. Who are you? You are an ambitious, detail oriented team member who finds joy in making meaningful connections with people. You have a true passion for creating memorable experiences for people. You see beyond the surface of interactions and recognize that every person has a story and the idea of being a part of that is exciting! You enjoy working hard and celebrating hard. You love the opportunity to exceed expectations- and be rewarded for your contribution to the company! Job Summary The CADY Photography Operations Manager oversees a team of hourly photographers who craft a memorable experience capturing the moments through their lens. This multifaceted role involves managing photographers, logistics and scheduling, and maintaining equipment inventory and maintenance. A successful Photography Operations Manager will possess strong leadership skills, a keen eye for detail, and infuse creativity to craft an unforgettable experience through photography. Top 5 Responsibilities 1. Responsible for the execution of photography events, Senior portrait sessions, and photography processing within CADY's operational, photographic, and customer service standards 2. Hire, train, coach, and mentor an amazing team of photographers and service minded individuals. This includes documented coaching and annual performance reviews 3. Maintain staff levels and labor hours in accordance with internal staffing budget 4. Collaborate closely with internal teams such as Sales & School Support to ensure event photographers are thoroughly equipped with all necessary event details 5. Conduct weekly coaching with photographers regarding the individual quality of work Additional Responsibilities 6. Responsible for ensuring the timely maintenance of event job statuses by coordinating with Image Processors 7. Ensure proper workflows are followed during event downloading to prevent any loss or corruption of images 8. Manage the maintenance of CADY equipment in accordance with company procedures (I.e. vans, photography equipment, and event supplies) 9. Produce daily and weekly reports regarding internal KPI's 10. Other duties and responsibilities as assigned Job Requirements Qualifications/Skill Requirements Must be at least 18 years of age Must pass a satisfactory background check Valid driver's license and reliable transportation Available to work weekend hours during busy season Professional demeanor at all times with both customers and team members Knowledge of business systems and ability to learn new platforms Ability to inspire and develop the team to achieve exceptional standards Ability to maintain control and efficiency in a fast-paced environment while remaining composed under pressure Experience Managing a large team (20 or more) and operating within tight deadlines Minimum of 5 years photography experience preferred Possess creative thinking Education High School diploma or equivalent Physical Requirements and Environmental Factors Able to walk/move inside or outside for more than 6 consecutive hours Able to work in outdoor weather as needed Significant noise and other potential sensory stimulants (i.e., busy retail environment with camera flashes, music, and sometimes crowded areas) Able to move up to 40 lbs Able to bend or stoop
    $78k-118k yearly est. 10d ago
  • Dental Office Operations Manager

    Chord Specialty Dental Partners

    Senior operations manager job in Murfreesboro, TN

    Compensation: $80,000 - $83,000 Schedule: Monday-Friday 7:30am - 5:00pm CHORD Specialty Dental Partners is seeking a highly organized and detail-oriented Dental Office Operations Manager (DOO) to oversee the smooth functioning of our pediatric dental office. As the Operations Manager you will maintain efficient administrative processes, coordinate patient care, and support the team. You will play a vital role in creating a positive and efficient work environment that enables our dental team to provide exceptional patient care. The ideal candidate can communicate with grace, is a creative problem solver, and is consistent. Together, with our experienced dentists and clinical staff, we want you to bring your passion, skills, and drive to help patients achieve beautiful smiles and better health while creating “wow” experiences at every visit! Responsibilities Ensure all office staff are arriving ready to work: on time and in proper uniform Maintain office schedules, following Chord policies and procedures Implement Chord office policies and ensure that all staff members are following CDH office policies Manage office within budget guidelines to include clerical and auxiliary supply purchases, equipment upgrades, etc. Increase and stimulate new patient growth by supporting marketing and promotional programs Directly supervise office teams and proactively manage their performance and development including but not limited to, performance feedback, corrective actions, and appraisals Hold monthly office meetings. Keep a running folder of the minutes for each meeting in the office along with a sign-in sheet. All minutes are required to be reviewed by all staff not present and sign off on them within 24 hours of reporting to work the next business day. Qualifications Minimum of three (3) years of experience in a management position, preferably in a dental office. Excellent organizational skills and attention to detail. Ability to work well with doctors, patients, employees and others. Knowledge of dental terminology and computer systems. Knowledge of Microsoft Office Suite including Outlook, Excel and Word. Cleared through the State of PA to work on children: determined through Criminal Background Check, Finger Printing, and Child Abuse Clearance What We Offer We believe that taking care of our employees and their families is paramount. That's why we offer a comprehensive benefits package designed to support you in every aspect of your life. Here's what we provide: Medical and Vision Insurance: You're eligible starting the first month after you join. Dental Coverage: Enjoy this benefit with $0 premium. 401(k) Plan with Company Match: We help you plan for your future with our matching program. Generous Paid Time Off and Holidays: Take the time you need to relax and recharge. Employee Referral Program: Earn rewards for bringing talented individuals to our team. Big savings, big perks: Enjoy exclusive discounts on everything from restaurants and travel to movies and more with our employee discount program. Pet Insurance: We understand the importance of furry family members too. Cutting-edge Technology and Training: We provide the tools and resources you need to excel in your role. Life and Disability Insurance Options: Protect yourself and your loved ones with our coverage options. Who We Are Cumberland was formed in 2012 by four dentists with a desire to make a difference. Their vision was to create a company that positively impacts the lives of children. Today we have grown to eight locations in middle Tennessee, all owned by partnering dentists now employing over 150 team members. We utilize the individual strengths of all our employees to create the brand you see today. To make a difference in the lives of our patients by delivering unsurpassed pediatric dental and orthodontic care in a fun, welcoming environment. We aim to create a foundation of optimal oral health for every child and a supportive, inspiring atmosphere for every team member. #IND
    $80k-83k yearly Auto-Apply 8d ago
  • Senior Preconstruction Manager

    Tradelink Solutions Company 4.6company rating

    Senior operations manager job in Franklin, TN

    Job Description Not eligible for a Remote Position. Flex your (Precon) muscles to seize a Senior/Director level opportunity! You will help/lead developing new progressive processes & policy to efficiently estimate hard-bid / negotiated work. Work within a dynamic company that is looking for Team-Leaders and Great people overall? You will have industrial or commercial construction experience - and be familiar with competitive bid (as well as negotiated, lump sum, conceptual design/bid, etc)-- then this MAY be for you! This Preconstruction Manager will lead-the-charge on finding new project opportunities and landing those preconstruction presentations to assure a healthy pipeline of exciting future work for this Nashville General Contractor. The Preconstruction Manager will lead all precon estimating activities in all upcoming project bids. Company Description: Our Client is a National general contractor with a Local (Nashville) office that provides construction services in various niches ( including commercial, industrial, healthcare, design-build, self-perform, multi-family, urban mixed-use, and arts and culture). Overview: The Senior Preconstruction Estimator leads and participates in the preparation of estimates for construction projects Perform constructability analysis through the identification of design and constructability issues Compile bid packages for complicated scopes that accurately convey desired bid scope and requirements to trades Develop value analysis' by defining alternatives to the proposed scope that are more cost efficient Prepare detailed estimate of entire scope of assigned trades, building system, and/or overall project cost Analyze existing site conditions and all contract documents to determine any required scope that is not indicated Obtain and evaluate subcontractor proposals relative to their scope of work • Determine if scope is covered and manage risk of scope gaps Create cost efficiencies through ongoing estimating process improvement Necessary Qualifications: • Bachelor's degree in Construction Management, Business, or related field. • 9-10+ years of experience within estimating, preconstruction AND commercial construction. • Proficiency with software, including OST, Bluebeam, bid management software, and some scheduling software (P6 or similar). • Ability to implement new technologies to benefit projects or the organization.
    $74k-110k yearly est. 5d ago
  • Director, Growth Operations

    IVX Health

    Senior operations manager job in Brentwood, TN

    Job Description Director, Growth Operations Full-Time | Brentwood, TN IVX Health is growing fast, and we're seeking a Director, Growth Operations to lead the strategy, systems, and analytics that power our national growth engine. This is a high-impact leadership role that blends sales operations, analytics, and strategy to drive provider engagement, optimize sales performance, and identify new market opportunities. We're looking for a strategic, data-driven leader who can connect people, process, and performance - someone who thrives on bringing structure to complexity, developing high-performing teams, and translating insights into meaningful business growth. About the Role The Director, Growth Operations serves as the central leader connecting strategy, people, and performance across IVX's Sales and Market Development functions. This role oversees the Sales Operations and Sales Support teams and partners cross-functionally with Sales, Business Systems, and Data teams to drive efficiency, insight, and disciplined execution. The ideal candidate will combine strong analytical capabilities with operational leadership, ensuring the sales organization is supported by accurate reporting, scalable processes, and systems that enable continued expansion across markets and therapies. What You Will Do Sales Operations and Performance Analysis Analyze sales performance and workforce trends to identify growth opportunities, address risk factors, and optimize team effectiveness. Monitor provider referral activity to identify underperforming markets and drive strategic interventions for improvement. Deliver and evaluate sales KPIs and KLIs, providing actionable insights and ROI analysis to leadership. Lead performance reviews, territory assessments, and structural recommendations to support sustainable market growth. Growth Strategy and Execution Develop and execute growth programs and campaigns for new market launches and therapy expansions. Partner with Marketing and Market Development to align growth initiatives with IVX Health's strategic goals. Create frameworks for tracking provider engagement, ranking, and retention. Systems, Processes, and Tools Own and optimize sales technology, including CRM management, data capture, and analytics tools such as Trilliant. Partner with Business Systems and Data teams to enhance sales-related systems and data integrity. Standardize sales workflows, CRM processes, and KPI reporting across the organization. People Leadership and Management Lead, mentor, and develop the Sales Operations and Sales Support teams, fostering a culture of accountability, results, and growth. Define team structures, role responsibilities, and performance expectations aligned to business priorities. Provide guidance and partnership to sales and market leaders to ensure consistent execution of growth strategies. What We Are Looking For We're looking for a collaborative, analytical leader who can translate strategy into execution and inspire teams to deliver measurable results. You might be a great fit if you have: 5-6 years of experience in sales operations, growth strategy, or a related field Bachelor's degree preferred; advanced degree (MBA or similar) preferred Background in multi-site healthcare services, private equity-backed organizations, or other high-growth environments Proven experience leading or building teams and driving performance through data and process excellence Exceptional analytical and problem-solving skills with the ability to make sound, data-driven decisions Excellent communication and presentation skills, with the ability to influence across all levels of the organization Strong understanding of CRM tools, analytics platforms, and sales performance systems Advanced Excel and data visualization capabilities; experience with Trilliant or similar tools preferred About IVX Health IVX Health is a national provider of infusion and injection therapy for individuals managing chronic conditions like Rheumatoid Arthritis, Crohn's Disease, and Multiple Sclerosis. We're transforming the way care is delivered with a focus on patient comfort and convenience. Our commitment to exceptional care extends to our employees as well-we empower our team to thrive while living our core values: Be Kind, Do What's Right, Never Settle, Make It Happen, and Enjoy the Ride. Our Mission: To improve the lives of those we care for by redefining the care experience Our Vision: To be the nation's preferred destination for pharmaceutical care of complex chronic conditions Our Commitment: To deliver an unmatched care experience with a foundation in world class service and clinical excellence Benefits We Offer Comprehensive Healthcare - Medical, dental, and vision coverage, including prescription drug plans and telemedicine services. Flexible Savings Options - Choose from Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) to manage healthcare costs. Supplemental Protection - Accident, critical illness, and hospital indemnity plans to provide additional financial security. Dependent Care FSA - Pre-tax savings for eligible childcare and dependent care expenses. 401(k) Retirement Plan - Secure your future with a competitive company match. Disability Coverage - Voluntary short-term and long-term disability plans to protect your income. Fertility and Family Support - Resources and benefits designed to support fertility care and family planning. Life and AD&D Insurance - Financial protection for you and your loved ones. Counseling and Wellness Support - Free resources to support emotional, physical, and financial well-being. Education Assistance - Tuition reimbursement and certification support to help you grow in your career. Continuing Education - Access to a CEU library for ongoing professional development. Charitable Giving and Volunteer Program - Matched donations and paid volunteer time off to support causes you care about. Employee Referral Bonus - Earn rewards for helping us find top talent. Note: Benefits may vary by employment type. Contact HR for details on eligibility and coverage. EEO STATEMENT IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. Privacy Policy
    $64k-119k yearly est. 10d ago
  • Operational Readiness Director

    Corpay

    Senior operations manager job in Brentwood, TN

    What We Need CORPAY is currently looking to hire an Operational Readiness Director within our Corpay Payables division. This position falls under our Corporate Payments line of business and is located in Brentwood, TN or Atlanta, GA. In this role, you will play a key role in ensuring new products, services, and operational initiatives are successfully implemented across Corpay Payables. This individual will oversee the readiness, adoption, and performance of operational transitions, ensuring that teams, systems, and processes are fully prepared to deliver exceptional customer outcomes from day one. The Operational Readiness Director is responsible for leading readiness planning and execution for major product, system, and operational launches within Corpay Payables. The position ensures all impacted teams-Operations, Implementation, Product, and Client Services-are aligned, trained, and equipped to execute new initiatives effectively. The ideal candidate has a strong background in operational program management, business process improvement, and change readiness. They will work cross-functionally to assess business impact, define success criteria, lead testing and training efforts, and oversee post-launch stabilization activities. You will report directly to SVP Operations and regularly collaborate with the team and other departments. How We Work As an Operational Readiness Director, you will be expected to work in a virtual environment. CORPAY will set you up for success by providing: Assigned workspace in home office set up Company-issued equipment Formal, hands-on training Role Responsibilities The responsibilities of the role will include: Developing and managing readiness plans for new initiatives, ensuring processes, resources, and technology are prepared for go-live. Partnering with Product Management, Technology, Finance, and Customer Operations to define readiness requirements, deliverables, and timelines. Conducting readiness assessments to identify gaps in people, process, and systems. Develop mitigation plans to ensure seamless execution. Collaborating with IT and Operations teams to coordinate user acceptance testing (UAT), regression testing, and pilot programs before launch. Developing and delivering training materials, standard operating procedures (SOPs), and communication plans to affected stakeholders. Overseeing post-launch support, measuring success against readiness KPIs, and lead root-cause analysis to ensure long-term adoption. Capturing lessons learned from each deployment and feed them into continuous improvement efforts across the organization. Maintaining dashboards and documentation of readiness progress, risk mitigation, and performance tracking. Qualifications & Skills Bachelor's Degree required, Master's preferred. 5+ years of experience in operations, project management, or change readiness. Experience leading operational readiness or business transition initiatives in a complex, cross-functional environment. Strong working knowledge of project management and process improvement methodologies (Lean, Six Sigma, PMP preferred). Proven success leading readiness for large-scale systems or product deployments. Excellent communication and stakeholder management skills, including experience presenting to executive leadership. Data-driven mindset with the ability to define and track readiness metrics and KPIs. Exceptional organization, prioritization, and problem-solving abilities. Strong proficiency in Microsoft Office Suite; Salesforce and workflow automation tools highly desired. Ideal Candidate: Strategic thinker with a bias toward action. Detail-oriented and execution-focused. Confident leader and collaborator. Adaptable and comfortable managing change. Strong communicator, both written and verbal. Passionate about driving operational excellence through readiness. Benefits & Perks Medical, Dental & Vision benefits available the 1st month after hire Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company-wide Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes Our Company & Purpose CORPAY is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, CORPAY has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, CORPAY is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before. We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to 'thrive & grow' through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement. CORPAY is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by: Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations. Empowering our people to share their experiences and ideas through open forums and individual conversations; and Valuing each person's unique perspectives and individual contributions. Embracing diversity enables our people to "make the difference" as CORPAY and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting ************** or following CORPAY on LinkedIn. Equal Opportunity/Affirmative Action Employer CORPAY is an Equal Opportunity Employer. CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.
    $64k-119k yearly est. 30d ago
  • Director of Operations

    Protech Medical

    Senior operations manager job in Columbia, TN

    Director of Operations - RM Speech Reports To President, RM Speech Supervises Engineering staff, Administrative Assistant, Ancillary and Non-Clinical Staff Employment Classification Full-Time | Salaried | Exempt Position Summary The General Manager of RM Speech is responsible for overseeing day-to-day operations while driving organizational growth, expanding market presence, and improving overall profitability. This role provides strategic leadership across administrative, operational, engineering, compliance, and employee management functions, ensuring regulatory compliance, operational efficiency, and high standards of service delivery. General Expectations Maintain regular, reliable, and predictable on-site attendance Adhere to all company policies, procedures, and patient care protocols Ensure compliance with all applicable federal, state, and professional regulations Maintain required accreditations, certifications, and licensure Uphold and enforce company standards, policies, and procedures across all departments Key Responsibilities Administrative & Operational Leadership Maintain and expand working knowledge of AAC products, funding guidelines, and payer requirements Support and participate in financially responsible business decision-making Collaborate with clinical and executive leadership to grow market share and revenue Travel as needed for training, business development, and organizational expansion Oversee facility operations, including maintenance, security, supplies, technology services, and overall workplace environment Monitor repair and support services, including ticketing, tracking, and resolution Develop and implement standardized operating procedures for support and repair functions Ensure accurate management of device manuals and technical documentation Employee Management & Leadership Provide direct leadership, supervision, and accountability for assigned staff Monitor daily workflows, performance goals, and operational responsibilities Develop, revise, and implement employee procedures and protocols Optimize staffing logistics to improve productivity and control overtime Identify and coordinate ongoing employee training and development Review and approve employee timecards and attendance records Conduct performance evaluations, annual competencies, and corrective action plans Partner with Human Resources to recruit, interview, hire, and onboard employees Compliance & Referral Processing Support staff responsible for maintaining FDA certification and regulatory compliance Maintain strong working relationships with dealer and referral networks Generate and return retail and dealer quotes within one (1) business day of receipt Maintain and update dealer records and contact information Receive, process, and manage equipment orders and referrals Maintain accurate and up-to-date records within Zoho and Brightree systems Create patient accounts, verify insurance, obtain authorizations, and document notes Manage full order lifecycle from intake through fulfillment, including document management and client communication Ensure patients progress through funding and approval stages in accordance with payer guidelines (e.g., Medicare NCD/LCD requirements) Engineering & Product Oversight Provide leadership for engineering initiatives to ensure efficiency and regulatory compliance Oversee medical device design, development, prototyping, testing, and refinement Ensure compliance with applicable medical device regulations and standards Collaborate cross-functionally with quality assurance, regulatory, and manufacturing teams Identify and mitigate risks related to product development and manufacturing Implement and maintain quality assurance systems Monitor technological advancements and integrate innovative solutions where appropriate Qualifications Experience & Qualifications Minimum of 2 years of operations and employee management experience Bachelor's degree in Computer Science or related field required Master's degree in Computer Science, Artificial Intelligence, or related field preferred Ability to work independently with minimal supervision Strong communication, presentation, and interpersonal skills Demonstrated leadership ability with executive presence Strong analytical, problem-solving, and decision-making skills Willingness to work a flexible schedule and travel up to 25% Must carry personal liability insurance with a minimum limit of $100,000 Proficiency with organizational software systems; strong computer skills Experience with Apple and Microsoft platforms preferred High attention to detail and ability to manage multiple priorities Customer-focused mindset and passion for helping others Physical Requirements Ability to stand for extended periods and perform verbal communication Occasional bending, stooping, kneeling, crouching, and lifting up to 50 lbs Ability to use tools and equipment as needed (e.g., drills, hand tools) Visual acuity including distance vision, depth perception, and focus adjustment Disclaimer This job description outlines the primary duties and responsibilities of the position. RM Speech LLC reserves the right to modify this description as business needs evolve. Additional duties may be assigned as required
    $64k-119k yearly est. 2d ago
  • Chemistry Lab Operations Manager

    Ethel m

    Senior operations manager job in Thompsons Station, TN

    The Chemistry Lab Operation Manager will ensure optimal functioning of the laboratory analysis by optimizing resources allocated (material, human, energy, financial) to deliver accurate and reliable results in a predefined time. This position responds to the analysis demands within North America. Lead, manage, engage, develop and empower direct reports. What are we looking for? Education and Professional Qualification -PHD, Degree or diploma in a science-based program or equivalent level of experience (≥ 5 years' experience of managing people in a laboratory environment) Knowledge/Experience o Experience with laboratory techniques (Critical) -Ensure the validity of results of analysis (Critical) -Experience in people management would be an asset -≥5 years of work experience in an ISO 17025 accredited laboratory (ideally) or in a science-based industry -Ability to work under pressure, manage and analyze unexpected situations -Knowledge of food safety and nutrition an asset -Excellent communication -Analytical and problem-solving skills -Microsoft Office/Excel proficiency required (Excel as priority) -Demonstrated Project management skills What will be your key responsibilities? -Ensure coherence and oversee daily operations within the laboratory Schedule management -Develop direct reports Personnel administration (holidays, recruitment, etc.) -Ensure customer satisfaction through reliability and timely results. -Support corrective action, preventive action, and continuous improvement (CAPA) programs in collaboration with TNT management team -Coordinate daily scheduling/ meetings to prioritize analysis flow -Perform regular performance reviews and help with career planning for direct reports Validating internal and external results -Ensuring the competence and empowerment of analysts -Ensure sufficient coverage for analysis and encourage cross training to ensure zero down time -Participating in the validation of analytical methods pertaining to the lab unit -Monitoring control charts Ensuring the implementation of preventative maintenance of equipment within laboratory unit -Enforce the importance of respecting quality, health and safety, and environmental requirements of the lab and site -Follow KPI's and generate progress plans Delivering true, accurate results in a timely manner and managing emergencies by constantly adapting resources within the laboratory unit -Provides technical advice for analysis Monitor and handle non-conformance, corrective/preventative actions, and derogations pertaining to laboratory Monitor and handle customer complaints when reliability of results are questioned for the laboratory -Support the QMP & SAFETY Coordinator in the preparation of management reviews, as well as participate and represent the laboratory unit during the management review -Conduct team weekly/Daily meeting -Participate in Business partnership meetings -Follow quality, health and safety, and environmental requirements of the lab and site Work as a team player, including open and honest communication -Respect the Mars 5 Principles and the Ethics and Compliance at Mars policy (i.e. conflicts of interest and confidentiality) -Must be able to travel as needed -Other duties as assigned by Line Manager What can you expect from Mars? Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. #LI-ONSITE #LI-KR5
    $36k-69k yearly est. Auto-Apply 7d ago
  • Business Manager, Own Brands

    Advantage Sales & Marketing Dba Advantage Solutions 3.9company rating

    Senior operations manager job in Goodlettsville, TN

    Business Manager We build people, brands and businesses! We are looking for a dynamic Business Manager to join one of our account teams. Reporting to a Senior Business Manager or Director, this position is responsible for the overall management of a single account with limited categories and limited team functions or a key category or categories within a larger account in the brokerage business. This role will have responsibilities within the execution of strategic plans, business plans, budgeting, hiring for the account team. Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today! What we offer: Full-Time Benefits (Medical, Dental, Vision, Life) 401(k) with company match Training and Career Development Generous Paid Time-Off Responsibilities: Achieve budgeted goals for area of accountability. Perform, coordinate and lead the analysis and development of: marketing plans; product promotions; advertising; in-store displays; merchandising strategies; and inventory forecasting. Ensure execution of the Large Account Management Process framework to identify the most critical initiatives and relationships and work with the team to lay out short and long-term plans to achieve relationships at the appropriate level for the account or assigned category business unit. Demonstrate functional expertise in all facets of Private Brand & Branding via on-the-job development, educational and networking opportunities. Attract, develop and retain key talent to enable the execution of the collective goals of the customer and the enterprise. Execute new strategic initiatives for the account or the assigned categories. Qualifications: Bachelor's degree required; MBA/Graduate Degree preferred 3 years of professional work experience required; 5 years preferred Experience in building and nurturing brands; private brand management a plus Demonstrated ability to lead and develop teams Ability to contribute to setting and achieving budgets Good grasp of Product Development, Marketing, Retail, Category Management, and Logistics Job Will Remain Open Until Filled Responsibilities The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Job Duty Business/Functional Results Achieve budgeted goals for area of accountability Support account team in the development of sales plans Effectively negotiate supplier commission rates to grow category or team revenue Perform, coordinate and lead the analysis and development of: marketing plans; product promotions; advertising; in-store displays; merchandising strategies; and inventory forecasting Manages assigned categories, performs analysis, and develops and recommends strategy within assigned area of responsibility Interprets trends and other sales analysis data to assist Sr. Business Manager Performs increasingly complex interactions with suppliers, taking ownership and including rate negotiation Collaborates and partners with marketing resources, both internal and external (note: international may have more autonomy to develop their own marketing plans) May assist with needs for innovation Demonstrates increased innovation and autonomy around marketing, brand management and consumer data analytics; may lead team providing more experience and covering more suppliers Performs activities in a consultative manner, influencing and convincing buyers, effectively selling various services Managing Execution Ensure execution of the LAMP framework to identify the most critical initiatives and relationships and work with the team to lay out short and long term plans to achieve relationships at the appropriate level for the account or assigned category business unit Allocate resources at the account level or within assigned category business unit Demonstrate functional expertise in all facets of Private Brand & Branding via on-the-job development, educational and networking opportunities Develop strong supplier relationships by obtaining alignment and developing and delivering on mutually established goals. Generating Talent Attract, develop and retain key talent to enable the execution of the collective goals of the customer and the enterprise Assure succession plans are in place for critical roles Motivates, directs and inspires team members to deliver on the agreed upon metrics of the customer and suppliers in conjunction with the needed resources/teams across the enterprise Identify expected level of decision-making and expected level of risk-taking for team members Strategic Leadership Execute new strategic initiatives for the account or the assigned categories Support, provide guidance with customer issues relating to cost/value Foster thought leadership within account team Demonstrate an understanding of the Private Brand landscape, best practices and where customers currently exist in these arenas Typically 1 - 3 reports Managing Relationships Directs, delegates and empowers effectively Supervisory Responsibilities Direct Reports - Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources Indirect Reports - May delegate work of others and provide guidance, direction and mentoring to indirect reports Travel and/or Driving Requirements - Travel and Driving are not essential duties or functions of this job Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job Education Level: (Required): Bachelor's Degree or equivalent experience Field of Study/Area of Experience: Business 3-5 Years of experience in building and nurturing brands; private brand management a plus Skills, Knowledge and Abilities Basic Computer Skills, including Microsoft Word, PowerPoint, Excel, Access, Outlook, & web browsers Strong Written & Verbal Communication Skills Conflict Management Skills Decision Making Skills Strong Priortizing Skills Excellent Customer Service Skills Track Record of Building & Maintaining Customer/Client Relationships Ability to Visualize & Plan Objectives & Goals Strategically Environmental & Physical Requirements Office / Sedentary Requirements Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds. Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time). Important Information The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
    $54k-97k yearly est. Auto-Apply 14d ago
  • Restaurant Operations Manager

    First Watch Restaurants 4.3company rating

    Senior operations manager job in Franklin, TN

    Our YOU FIRST Philosophy In addition to no night shifts and our fully chef-curated menu, our #1 priority has always been our people. We care about our customers, and we care about you! That's where our YOU FIRST culture begins - each day, we put our employees first and strive to make them happy. They are empowered with an independence to make decisions that will help provide an exceptional breakfast, brunch, or lunch experience for their customers. In fact, we like to say, we love our employees more than bacon. And that says a lot. A Few of The Perks (and not just the coffee!) All employees are eligible for the following: * One Shift - No Night Shifts. Ever. * Opportunity to grow your career with a great company and great people! * 24/7 Employee Assistance Program * 401(K) Retirement Savings Program (must be employed for 60 days and must be 21 years of age to participate)* * As a Restaurant Operations Manager, you will be eligible for quarterly bonus payment based on restaurant's performance. * Life Insurance* * Short Term Disability* * Long-Term Disability* * Dental* * Vision* * Health Insurance* * Bright Horizon - back up child and elder care* * Spot Insurance* * Supplemental Insurance (accident, critical illness, indemnity) * * Meal Discount * Complimentary premium access to the Calm App, plus 5 gift subscriptions * Unlimited access to medical and behavioral telemedicine through Cirrus MD * Tuition Reimbursement & High School Diploma Program * Perks at Work (over 30,000 discounts on purchases for travel, fitness, auto event tickets & more) * Childcare Discount Program * Paid Time Off (PTO) * Employees must enroll within 30 days for hire and the benefit begins the 1st of the month following 60 days of employment Responsibilities About the Position First Watch Managers love mornings and the smell of bacon, and most importantly, they have an innate passion for serving others. We're not just talking great customer service or amazing food (although customers and food are also high on our list). We hire managers that coach and develop team members who, in turn, fall in love with serving others - and thus the beautiful cycle of restaurant life continues. We have immense pride in our food which is why we don't subscribe to the old BOH versus FOH management structure. At First Watch, each manager is responsible for supervising both kitchen operations and the overall dining experience. Key Responsibilities * Learns and supports our You First culture and core values * Puts their supervisory skills to work, making sure daily operations runs according to plan and with high standards * Understands that we source great food for a reason and that our recipes must be followed * Knows the restaurant sales and traffic goals - and works to exceed them * Coaches and observes the First Watch Five Steps of Service being implemented at every table * Understands the background story of our 10 Commitments - and puts them into action * Responds with a sense of urgency to both customer and employee concerns * Communicates and takes immediate ownership of repair and maintenance issues * Is certified in food safety - and identifies and coaches in all areas of safe food handling * Is continuously scouting for and interviewing candidates to join our team * Keeps our company assets secure; including computers, point of sale, security systems and equipment * Understands the key responsibilities of every position in the restaurant * Puts an immediate stop to any inappropriate behavior, investigates as needed * Trains, coaches, and develops team members daily * Recognizes performance that goes above and beyond * Accounts for all daily revenues and deposits * Completes our admin duties - and gets required paperwork in on time Who We Are First Watch is the leading Daytime Dining concept serving made-to-order breakfast, brunch and lunch using the freshest ingredients available. Guided by its "Follow the Sun" culinary philosophy, First Watch's chef-driven menu rotates five times a year to feature the highest-quality flavors at their peak, offering elevated executions of classic favorites, fresh juices like the Kale Tonic, and fan favorites such as the Lemon Ricotta Pancakes, Quinoa Power Bowl and signature Million Dollar Bacon. For every kid's meal served, First Watch proudly donates a portion to organizations and causes making a positive impact in our communities - raising more than $1.7 million to date. A recipient of hundreds of local "Best Breakfast" and "Best Brunch" awards, First Watch was voted 2025's #1 Best Breakfast by Newsweek's Readers' Choice Awards and was also named 2025 and 2024's #1 Most Loved Workplace in America by the Best Practice Institute (as seen in The Wall Street Journal), after appearing on the list in 2022 and 2023 as well. With a commitment to quality, hospitality and community, First Watch is redefining Daytime Dining across more than 620 restaurants in 32 states. For more information, visit ******************* First Watch is an equal opportunity employer. In compliance with the Americans with Disabilities Act, First Watch will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
    $40k-54k yearly est. Auto-Apply 4d ago
  • Hotel General Manager

    CUSA, LLC 4.4company rating

    Senior operations manager job in Brentwood, TN

    Job Description Now Hiring: Hotel General Manager CUSA, LLC, one of the most successful hotel management companies in the industry is searching for a Hotel General Manager. Major brand experience to include Mainstay Suites by Choice and IHG Candlewood Suites. Extended stay experience is required. When joining our team, you will be joining a company who prides themselves with providing exceptional guest service and brand standards, recognizing our associates as our best asset, and providing value to our business partners and owners. The Hotel General Manager is the leader for the team with daily oversight of all hotel departments, providing achievement of top line revenue, managing expenses and payroll for bottom line profitability, experience in team building, brand training, adherence to required brand standards including Medalia scores and loyalty enrollment goals, exceeding fair share metrics for the brand, comp set and hotel for MPI, ARI, RGI. Please submit your resume for consideration.
    $47k-64k yearly est. 30d ago

Learn more about senior operations manager jobs

How much does a senior operations manager earn in La Vergne, TN?

The average senior operations manager in La Vergne, TN earns between $83,000 and $171,000 annually. This compares to the national average senior operations manager range of $91,000 to $175,000.

Average senior operations manager salary in La Vergne, TN

$119,000
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