District Operations Director - Single Family Homes
Senior operations manager job in Indianapolis, IN
Korn Ferry has partnered with our client on their search for the role, District Operations Director - Single Family Homes.
District Operations Director - Indianapolis, IN (on-site)
Key Responsibilities
Operations & Property Management
Oversee day-to-day operations across Chicago, Indianapolis, and Ohio, ensuring consistent execution of company procedures and a high-quality resident experience.
Provide strategic oversight of property management functions, including service delivery, maintenance, renewals, and collections, with a focus on KPI achievement and cost control.
Navigate complex municipal environments, especially in Chicago, by building strong relationships with housing authorities and local agencies to ensure compliance and operational fluidity.
Lead vendor management and service team performance, ensuring alignment with company standards, cost efficiency, and resident satisfaction.
Conduct regular market visits and inspections to assess operational health, enforce standards, and identify opportunities for improvement.
Implement frameworks for emergency response, business continuity, and risk mitigation across all markets.
Resident Experience
Drive a resident-first culture by ensuring seamless onboarding, proactive communication, and responsive issue resolution across all touchpoints.
Leverage resident feedback and satisfaction data to evolve service offerings, improve retention, and build long-term loyalty.
Partner with leasing teams to monitor inventory, pricing, and occupancy trends, ensuring alignment with market demand and performance goals.
Reinforce tenant policies and procedures while maintaining a positive, service-oriented relationship with residents.
Financial Management
Lead the development and execution of annual operating budgets across assigned markets, with a focus on service cost management and NOI optimization.
Oversee accounts receivable, rent collection, and resolution of arrears, ensuring minimal variance and strong financial performance.
Review financial reports regularly to identify trends, risks, and opportunities, implementing corrective actions as needed.
Contribute to long-term planning and investment prioritization in alignment with the client's growth strategy.
Team & Talent Oversight
Manage two Area Directors and a regional team of 50-60 employees, ensuring clear accountability, performance consistency, and adherence to company policies.
Identify workload efficiencies and talent gaps, optimizing team structure and resource allocation across markets.
Lead workforce planning efforts in partnership with HR and third-party recruiters to support hiring, onboarding, and retention.
Strategic Partnerships & Compliance
Maintain active real estate licensure and ensure compliance with state-specific laws and regulations across Illinois, Indiana, and Ohio.
Collaborate with internal stakeholders and external partners to align operations with broader strategic goals and regulatory requirements.
Professional Experience/Qualifications
The ideal candidate will bring the following experience:
10-15+ years of senior-level operational leadership within residential real estate, property management, or single-family rental (SFR) environments, overseeing large-scale, multi-market portfolios with complex regulatory and municipal dynamics.
Proven ability to lead multidisciplinary regional teams across leasing, service, field operations, and resident experience, driving performance, accountability, and cultural alignment across diverse geographies.
Strong financial oversight and budgeting expertise, with a track record of managing service-related costs, optimizing NOI, and delivering consistent results across KPIs such as collections, renewals, and retention.
Experience navigating multi-state real estate laws and compliance, ideally with licensure in Illinois, Indiana, or Ohio, and a deep understanding of municipal engagement, housing authorities, and public-sector coordination.
Demonstrated success leading through organizational change, including assessing team dynamics, identifying talent gaps, and building bench strength to support long-term growth and operational resilience.
Exceptional interpersonal and communication skills, with the ability to build trust, manage conflict, and influence cross-functional teams, third-party vendors, and internal stakeholders.
Inspirational, low-ego leadership style that fosters collaboration, encourages ownership, and leads with empathy, structure, and clarity.
Comfortable operating in high-visibility, high-accountability environments, with a focus on resident satisfaction, team development, and community engagement.
Strong understanding of strategic planning and operational execution, with the ability to translate corporate goals into market-level performance and team alignment.
Proficiency in Microsoft Office Suite and property management platforms, including YARDI, with a commitment to data accuracy, reporting integrity, and system compliance.
VP, Operations
Senior operations manager job in Indianapolis, IN
At STAT Courier, we believe there is a better way to deliver what's important to you. As a proud women-owned business, our mission is simple, to improve lives, enhance quality of living, and affect positive change by connecting resources, people, and communities. We foster a strong culture of teamwork and collaboration, where every voice is valued, and employees are empowered to make a meaningful impact. Join us in building something better-together.
What will your job look like?
The Vice President (VP), Operations is a visionary leader and strategic driver of operational excellence responsible for elevating the company by optimizing business processes, producing financial success, and spearheading transformative initiatives. The VP, Operations, is a polished executive who collaborates closely with business development to support client expansion, respond to RFPs, and participate in pricing and contracting decisions. Additionally, the VP, Operations ensures excellence in vendor management, quality control, and operational efficiency across logistics, field operations, and customer service.
Location: This position will be onsite daily in our Lake St. Louis location- 16 Hawk Ridge Drive, Lake St. Louis, MO
We are excited to welcome talent from across the country! Relocation benefits and assistance are part of our commitment to finding the right fit
What you'll do:
* Drive performance and operational synergy across logistics, field operations, customer service, and dispatch teams to ensure seamless execution and collaboration
* Lead innovation and technology adoption by integrating AI and emerging technologies to enhance efficiency, streamline decision-making, and optimize operational workflows
* Establish and enforce quality standards across all business operations, ensuring continuous improvement, compliance, and operational excellence
* Develop, monitor, and refine key performance indicators (KPIs) across all operational departments
* Implement and utilize advanced analytics and real-time dashboards to ensure transparency, accountability, and continuous improvement
* Leverage data to enable proactive adjustments to enhance productivity, cost-effectiveness, and service excellence
* Develop and optimize vendor relationships, oversee contract negotiations, performance management, and strategic partnerships to maintain quality and cost-effectiveness
* Partner with business development teams to identify growth opportunities, foster client relationships, and shape strategic initiatives for long-term expansion
* Strategically collaborate on pricing models and contract negotiations, balancing profitability, sustainability, and market competitiveness
* Oversee financial performance with P&L responsibility, ensuring operational effectiveness and profitability across business functions
* Manage budgeting, financial planning, insurance renewals, and investment strategies, aligning operational objectives with long-term fiscal goals
* Cultivate key stakeholder relationships, including clients, vendors, and internal teams, fostering trust, transparency, and long-term success
* Meet, coach and mentor direct reports at least once monthly; this can include providing or seeking feedback, setting expectations, updates and development opportunities
What you'll need:
Experience, Education & Certifications:
* Bachelor's Degree
* Minimum of 8- 10 years' experience in Operational Management and managing employees at all levels of the organization
* At least 5 years of experience in a senior leadership or executive role
* Experience establishing and managing all aspects of performance management and complex contracts with SLA's and government compliance
* Minimum of 3 years of experience with budget development, financial forecasting and P&L responsibility
Skills:
* Thorough knowledge of the transportation and courier industry or related fields
* Strong leadership, mentoring and coaching skills and strong conflict management skills
* Must be an analytical, proactive, and strategic critical thinker with ability to anticipate and resolve issues in a constructive manner
* Solid understanding of Operations leadership with a strong business and financial acumen
* Experience in developing, promoting, and building key relationships with all key stakeholders
* Ability to build consensus, develop policies, processes and procedures and maintain a high level of confidentiality
* Detail-oriented and ethical decision-making, ensuring integrity and accountability across operations.
* Exemplary interpersonal and written/oral communication skills and the ability to work with a variety of people and job positions
* Advanced computer skills; proficient with Microsoft Office Suite and adaptability to learn new systems
* Strong organization skills and ability to identify, prioritize, and respond to multiple deadlines
* Ability to work independently and demonstrates effective problem-solving skills
* Strong organizational skills, with the ability to prioritize, multitask, and meet demanding deadlines
Even better if you have...
* Prior project or contract management experience preferred
* Experience with Lean processes; Six Sigma Certification preferred
What's In it for you:
* Health and Life Insurance Plans
* Dental and Vision Plans
* 401(k) with a company match
* Paid Time Off and Holiday Pay
* Casual Dress Environment
Salary Min: $175,000
Salary Max: $225,000
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: STAT Courier is an equal opportunity employer. STAT Courier considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact STAT Courier's People & Culture.
Auto-ApplyOperations Program Manager
Senior operations manager job in Indianapolis, IN
Are you looking to be an integral part of a top-performing division within a technology-driven growing organization that continuously invests in the training and development of its employees?
Welcome to ALOM! We are a global, high-volume, and service-driven supply chain management company. Our award-winning leadership develops and implements highly optimized product delivery strategies for our customers, representing leading brands in the automotive, energy, technology, and medical industries. ALOM is an exciting company committed to equal opportunities for all people. Every minute of every day, our staff and systems positively impact manufacturing, e-commerce, fulfillment, and logistics operations all over the world.
ALOM is a destination for passionate, talented, and service-oriented professionals. We continuously invest in our employees, reward bold thinking, promote teamwork, and focus on community engagement. Our inclusive culture is built on diversity, acceptance, respect, and operational excellence. See your career grow in an environment where fresh ideas and professional development are encouraged.
You will have the opportunity to:
Be part of a world-class team as ALOM continues to grow fast. Expand your career in a real-world professional environment where your ideas and contributions will shape the stature and recognition of our corporate brand globally.
Here's what you need to succeed in the Operations Program Manager role:
2+ years of project/program management experience within supply chain operations
An understanding and experience applying continuous improvement tools to support operations (LEAN/Kaizen/DMAIC/RCA/VSM/etc.)
Strong collaboration skills, ability to communicate cross-functionally and align stakeholders
Proven track record for driving operational excellence through standardization and optimization for various manufacturing builds
High statistical acumen and ability to design forecast models for labor planning
Be able to develop SME (subject-matter-expert) level proficiency in WMS (warehouse management system)
High proficiency in Excel, ERP, WMS, SQL
Bachelor's degree in Supply Chain, Engineering, Operations Management, or related field preferred
You will be responsible for:
Working directly with cross-functional leaders to understand the current and future operation needs to support building stronger processes across all the business operation areas
Developing KPIs and dynamic dashboards to help understand the business and operations. Evaluating workflows to create new processes and improve current ones.
Estimating the amount of labor, material, and equipment required for new customer onboarding, new processes, or improved ones
Promptly addressing and resolving warehouse issues to minimize delays in any area of the business
Recommending viable solutions to reduce production costs as well as improve production processes and product quality
Partnering with the IT department to create better reporting tools that align with operation process changes
Using Master Standard Data and time studies, develop best practices for functional activities in production, fulfillment, and warehouse
Prepare presentations, charts, plant and equipment layouts as required
We offer competitive salaries, benefits including health and welfare coverage, 401(k) match, and paid leaves. Bottom line: ALOM is a great place to work! We encourage you to submit your resume and be a part of a growing, firmly established, and success-driven company that values its staff.
Equal Opportunity Employer
Executive Director, Medical Affairs Strategy Excellence & Operations
Senior operations manager job in Indianapolis, IN
As a senior leader within Medical Affairs, the Executive Director will serve as a strategic thought partner and Chief of Staff to the Vice President of Medical Affairs, providing high-level guidance and operational leadership across the organization. Leveraging a deep understanding of industry trends and internal priorities, this individual will shape the development of best-in-class medical excellence capabilities aligned with Otsuka's vision, direction, and growth strategy.
The Executive Director, Medical Affairs Strategy, Excellence & Operations will lead five critical teams: Strategic Planning, Business Solutions & Analytics, Vendor & Contracts Management, Governance & Procedures, and Global Medical Evidence Operations ensuring alignment with enterprise goals and medical excellence priorities. This role will champion operational rigor, foster strategic integration, and drive high-quality insights to support decision-making across the organization.
Serving as a key liaison across the Global, US, and Commercial ecosystem, the Executive Director will play a pivotal role in advancing scientific and medical initiatives. Through thoughtful leadership and collaboration, this individual will shape and execute the global medical affairs strategy, optimize operational frameworks, and enable data-driven innovation across therapeutic areas.
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**Key Responsibilities Include:**
**Strategic Leadership and Execution**
+ Serve as Chief of Staff to the VP of Medical Affairs, driving strategic alignment and operational integration across the Global Medical Affairs organization.
+ Sets the overall direction of Medical Excellence & Operations (MEO); make critical decisions that have impact across Global Medical Affairs therapeutic areas (TAs) and functions
+ Leads the development, refinement, and execution of Medical Affairs strategies and objectives in alignment with corporate goals.
+ Coordinates cross-functional planning, meeting cadences, budget oversight, and communication on behalf of Medical Affairs leadership.
+ Collaborates with cross-functional teams to align medical affairs activities with commercial and clinical development strategies
+ Leads Medical Excellence for Med Affairs Strategy to ensure consistent best practices across programs and drive consistent methods of strategic and tactical planning and execution.
**Operational Excellence and Team Management**
+ Lead and manage core operational pillars within Medical Affairs Excellence & Operations Team, including:
+ Global Asset Strategic Planning
+ Business Solutions and Analytics
+ Vendor and Contracts management
+ Global Medical Evidence Operations
+ Governance and Procedures
+ Establish and implement systems, SOPs, and governance frameworks to ensure excellence, compliance, and efficiency in Medical Affairs processes (e.g., IME, ISTs, EAPs, publications, congresses)
+ Provide and maintain the technological infrastructure, business tools, and data analytics, including the medical information contact center, to enable Global Medical Affairs teams to operate efficiently
+ Oversee the department's budget, resource allocation, and vendor contracting processes (including key TA level vendors)
+ Will ensure assignment of Med Excellence activities/projects to Otsuka priorities
+ Congress Strategy/prioritization, ensure aggregation of congress plans (including meetings) and awareness cross functionally
+ Develop and maintain calendar of important TA meetings across programs, including congresses and internal offsite meetings (US and Global) to ensure no conflicts and adequate resourcing; will work with Administrative leads to ensure meetings are added to calendars
+ Develops and manages large teams driving a high-performance culture; understands the required skillset (s) needed within the medical excellence function to deliver best results
+ Builds relationships with key internal and external stakeholders, including industry partners
**Performance Monitoring and Reporting**
+ Establish and track key performance indicators (KPIs) to measure Medical Affairs impact and execution
+ Deliver monthly and quarterly updates to Global Medical Affairs leadership and contribute to board-level reporting, as needed
+ Keeps abreast external environment-relevant trends and incorporates insights and best practices to inform functional decisions
+ Responsible for ensuring timelines and process for cross-brand initiatives, such as annual medical strategy planning, 3-year roadmaps, SMART goals
**Qualifications**
**Education and Experience:**
+ Doctorate Degree (MD (Medical Doctor), PharmD, PhD) or equivalent preferred
+ Minimum of 15 years' experience in the pharmaceutical or biotechnology setting within medical affairs strategy
+ Sr Director level medical affairs strategy experience for a minimum of 5 yrs. and experience in Medical Excellence & operations
**Skills and Competencies:**
+ Demonstrated ability to lead and inspire high-performing teams
+ Strong strategic, operational, and leadership capabilities within a biotech or pharmaceutical setting
+ Expertise in navigating regulatory frameworks and ensuring compliance within medical affairs function
+ Excellent communication and interpersonal skills, with the ability to influence cross-functional teams
+ Strong analytical and problem-solving skills to address complex challenges within medical affairs
+ Ability to lead a team and influence organizational level decisions
+ Experience in collaborating with Medical Affairs vendors that can provide medical excellence related support
+ Strategic thinking acumen and record of accomplishment for operational excellence
+ Ability to rapidly pivot based on evolving corporate strategy and direction
+ Proficiency in pharma code and all guidelines concerning medical affairs activities
+ Excellent presentation skills and ability to communicate complex scientific information
+ Motivated, disciplined, pro-active individual capable of effectively managing timelines
**Other Requirements:**
+ Ability to travel globally up to 25% for congresses, advisory board meetings, Governance meetings as business needs require
**Competencies**
**Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
**Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business.
**Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
**Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
**Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
**Empowered Development -** Play an active role in professional development as a business imperative.
Minimum $245,454.00 - Maximum $381,110.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.
**Application Deadline** : This will be posted for a minimum of 5 business days.
**Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; ********************************************* .
**Disclaimer:**
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) .
**Statement Regarding Job Recruiting Fraud Scams**
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Retail Store Assistant Manager
Senior operations manager job in Columbus, IN
About us Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities. Whether you are starting an entry-level position or joining with professional experience, Rural King encourages professional growth and provides the necessary resource to help you succeed and grow with us.
When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve.
How we reward you
401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%
Healthcare plans to support your needs
Virtual doctor visits
Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program
15% Associate Discount
Dave Ramsey's SmartDollar Program
Associate Assistance Program
RK Cares Associate Hardship Program
24/7 Chaplaincy Services
What You'll do
The purpose of the Assistant Store Manager is to oversee various responsibilities, including inventory management, associate leadership, and customer engagement. Your ability to make strategic decisions, cultivating a high-performing team, and ensure operations excellence will be critical to our store's success.
Foster a positive and inclusive work environment that promotes teamwork, professionalism, and continuous improvement.
Oversee inventory management, stock replenishment, and merchandise displays to optimize sales and customer satisfaction.
Make impactful decisions related to hiring, coaching, performance management, and terminations for associates under your leadership.
Conduct comprehensive performance reviews for associates reporting to you, identifying areas for development and recognition.
Define expectations for associates and hold them accountable for their roles, fostering a culture of accountability.
Champion exceptional customer service by engaging with customers, addressing inquiries, resolving issues, and enhancing their shopping experience.
Coach and train associates on the customer engagement model, contributing to a high-performing team that consistently delivers exceptional customer experiences.
Address any negative customer experiences by defusing situations and empowering your team to resolve issues effectively.
Regularly update the Store Manager about departmental performance, associate progress, operational efficiencies, and customer feedback.
Ensure that the store operates in accordance with safety regulations, company policies, and industry standards.
Ensure that all operational procedures and processes align with company policies, standards, and legal regulations.
Help drive company initiatives, such as the customer engagement model, RK Visa Card, RK Plus Protection Plan (RKPPP), etc.
Supervise the appropriate procedures for disposing of firearms in all gun transactions when designated.
May be required to conduct regular audits to assess compliance in areas such as sales transactions, cash handling, inventory management, firearm audits and security protocols.
May be required to analyze shrinkage data, identify trends, and implement measures to minimize loss and improve operational efficiency.
Demonstrate the autonomy, independent judgment, and discretion in leading the team to achieve or exceed the goals and strategies of the store.
Participate in cross-training for flexibility in various departments and responsibilities.
Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism.
Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
Perform other duties as assigned.
Supervisory Responsibilities
Yes
Essential Qualities for Success
At least 2 years of retail experience or equivalent combination of experience and education.
Proven track record of success and a desire to take on increasing levels of responsibility and leadership.
Ability to provide clear direction, set performance expectations, and motivate team member to deliver high quality results.
Demonstrated ability to mentor, coach, and develop associates, fostering a positive and collaborative work environment.
Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely.
Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
Strong interpersonal skills to build rapport, foster relationships, and collaborate effectively.
Strong orientation toward process-driven approaches, demonstrated through previous experience an accomplishment.
Proven ability to analyze and optimize complex processes to achieve operational excellence.
Contribute to the decision-making process by actively participating in discussions, providing insightful input, and challenging ideas constructively.
Demonstrated experience making sound decisions in a professional context. Proven track record of evaluating options, considering relevant factors, and achieving desired outcomes.
Comfortable navigating computer systems and software to assist customers or manage activities.
Demonstrated ability to prioritize activities, meet deadlines, and maintain a high level of attention to detail.
Proven track record of consistently producing error-free work and meeting quality standards.
Demonstrated experience applying a flexible mindset that allows for the successful navigation of ambiguity and uncertainty.
Strong resilience and adaptability to maintain a positive attitude in the face of adversity and setbacks.
Proficiency with Microsoft Office Suite or related software.
Working knowledge of Microsoft Office Suite.
Flexibility with hours: ability to work a 50-hour workweek (10-hour shifts, 5 days per week) with varied hours, days, night, and weekends as business dictates.
Must meet federal requirements to qualify to obtain a Federal Firearms License (FFL) and any applicable local requirements.
Physical Requirements
Ability to maintain a seated or standing position for extended durations.
Ability to operate machinery such as a forklift, pallet jack, handheld inventory device and other retail equipment.
Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.
Able to navigate and access all facilities.
Skill to effectively communicate verbally with others, both in-person and via electronic devices.
Close vision for computer-related tasks.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law.
We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit *********************
District Operations Director
Senior operations manager job in Indianapolis, IN
SUMMARY OF RESPONSIBILITIES
The District Operations Director will oversee the daily management and coordination of property operations in their assigned market which includes property acquisition, property renovation, leasing, property management, financial performance and collections. This role will develop and maintain strong working relationships with local markets, national and corporate employees as well as third-party vendors and leasing firms.
ESSENTIAL DUTIES
Interface with local leasing team daily to monitor available home inventory, home pricing, traffic, new leases and turnover. Manage and drive team responsibilities to achieve leasing and occupancy goals in assigned market.
Oversee management of local market staff. Provide training, coaching, and constructive feedback in compliance with company policies to foster growth and increased productivity amongst employees.
Manage the collections process for accounts receivable. Reviewing monthly maintenance expenses and implement practices to reduce maintenance costs.
Implement and execute company operating procedures to ensure compliance within local market
Minimize property-level expenses by managing and providing feedback to Field Operations team, including Senior Field Manager when applicable.
Oversee property maintenance and turnover of all properties, both rented and vacant. Ensure that properties are secured during move in and that move out procedures are being enforced.
Investigate complaints by tenants and resolving issues in accordance to company policy. Reinforce tenant occupancy policies and procedures.
Review financial reports weekly, monthly and quarterly to ensure YARDI data is entered timely and accurately.
Ensure property records are maintained in accordance with company and state-specific statutes standards.
Assist with development of marketing programs for assigned local market to drive tenant retention, tenant relation programs and setting rent prices for homes.
Partner with Human Resources and third-party recruiting firms to assist with workforce planning efforts such as recruiting, interviewing, and staffing for assigned local market.
This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's manager at any time based upon Company need.
Maintain an active real estate license and adhere to company real estate license requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORKING CONDITIONS
Primarily working within an indoors office environment
May sit for several hours at a time and climb up and down stairs multiple times each day
Prolonged exposure to computer screens
Must travel throughout applicable market using personal vehicle
Occasional hands-on work and training required
REQUIRED EDUCATION AND EXPERIENCE
Bachelor's Degree in Business Administration, Finance, Planning or related work experience
An active real estate license in the applicable state of practice is required
Minimum 5 years of asset and operations management experience
General knowledge of budgeting and financial analysis
Experience working in a cross-functional group, project management, and/or process improvement-oriented role
Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
PREFERRED EDUCATION AND EXPERIENCE
Managing Broker License, a plus
Knowledge of Yardi Voyager or similar property management program
Experience working in a fast pace, high-growth company
REQUIRED KNOWLEDGE
Management- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Building and Construction- Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
REQUIRED SKILLS
Judgment and Decision Making- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Negotiation- Bringing others together and trying to reconcile differences.
Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Monitoring- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Time Management- Managing one's own time and the time of others.
Management of Personnel Resources- Motivating, developing, and directing people as they work, identifying the best people for the job.
Management of Financial Resources- Determining how money will be spent to get the work done, and accounting for these expenditures.
Speaking- Talking to others to convey information effectively.
Writing- Communicating effectively in writing as appropriate for the needs of the audience.
WORK STYLES & BEHAVIORS
Leadership- Job requires a willingness to lead, take charge, and offer opinions and direction.
Persistence- Job requires persistence in the face of obstacles.
Initiative- Job requires a willingness to take on responsibilities and challenges.
Achievement/Effort- Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Attention to Detail- Job requires being careful about detail and thorough in completing work tasks.
Adaptability/Flexibility- Job requires being open to change (positive or negative) and to considerable variety in the workplace.
FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.
By applying to this position you are consenting to receive follow-up communication.
Auto-ApplyOperations Director HOPD Cardiology
Senior operations manager job in Indianapolis, IN
Indiana Heart Physicians Building 5330 E Stop 11 Rd Indianapolis, Indiana 46237 A successful medical practice certainly includes a top-notch medical staff, but it starts with a core group of business professionals that handle finances, compliance, recruiting and other operations tasks. Our Operations Director manages these day-to-day operations while also planning for future needs - assisting in growth acquisition and strategic planning. It's a job with a lot of hats and one that requires a strong personality to wear them.
WHO WE ARE
With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.
WHAT YOU CAN EXPECT
* Oversee operations for a large and very busy Cardiology practice.
* Direct strategic and operational planning to achieve clinical, financial, service and people excellence.
* Direct the design and implementation of policies and procedures for all administrative areas within the medical group, to enhance operational effectiveness while emphasizing cost containment, high performance, and high-quality patient care.
* Act as a liaison between FPN and Franciscan service line administration, hospital staff and/or FA personnel to support the establishment of new practices, relocation of existing practices and/or the addition of new sites, physicians and/or providers.
* Ensure all practice and program initiatives, activities and facilities adhere to all applicable corporate, safety, regulatory and accreditation standards, policies and procedures.
* Partner with Quality, to assure excellent patient experience and safety, in accordance with all policies and procedures.
* Build and maintain relationships with other practices and departments.
* Create and sustain a culture in the practice that reflects the Franciscan Mission and Values.
* Supervise managers or supervisors within one or multiple departments, and manage the performance of individuals through ongoing coaching, feedback and development to motivate, engage and drive a high performing team.
* Develop and manage one or multiple departmental budgets, including making budget allocations, approving expenditures, and ensuring expenses are within budget.
QUALIFICATIONS
* Bachelor's Degree Healthcare, Business or Related Field - Required
* Master's Degree Healthcare Administration (Business) - Preferred
* 5 years Healthcare Administration (Business) - Required
* 7 years Healthcare Administration (Business) - Preferred
TRAVEL IS REQUIRED:
Up to 20%
EQUAL OPPORTUNITY EMPLOYER
It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.
Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.
Franciscan Alliance is committed to equal employment opportunity.
Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.
Director of Operations
Senior operations manager job in Westfield, IN
Job Details Automatic Pool Covers, Inc - Westfield, IN Full Time 4 Year DegreeDescription
The Director of Operations is responsible for leading and managing all aspects of manufacturing operations, including production, engineering, and quality control. This role ensures efficient processes, high-quality output, and alignment with strategic business objectives. The Director plays a critical role in developing operational plans, managing teams, and driving continuous improvement initiatives.
Primary Responsibilities
Lead and oversee all manufacturing processes to ensure optimal production output and efficiency.
Manage the product development lifecycle from concept through production.
Qualify and manage the supplier base to ensure high-quality incoming materials.
Collaborate with the Impact Team to contribute to strategic planning and execution.
Research, evaluate, and approve capital equipment purchases.
Manage implementation and updates of manufacturing software systems.
Champion lean manufacturing principles to optimize workflows and reduce waste.
Oversee external manufacturing and engineering contracts and partnerships.
Lead the product certification process, ensuring regulatory and compliance standards are met.
Communicate technical information clearly to the Dealer Support Department.
Approve expenditures related to materials and departmental needs.
Develop, implement, and maintain corrective and preventive action programs.
Create and enforce quality control policies and continuous improvement practices.
Secondary Responsibilities
Conduct job site visits to assess product performance in the field.
Review and approve engineering and manufacturing documentation.
Provide technical guidance on complex engineering and production challenges.
Oversee the mechanical and electrical design processes.
Participate in departmental budgeting and financial planning.
Perform additional duties as assigned.
Supervisory Responsibilities
Lead, train, and manage the performance of direct reports across the Manufacturing, Purchasing, Scheduling and Engineering teams.
Establish departmental goals and evaluate performance against KPIs.
Mentor and develop staff to foster growth and support succession planning.
Qualifications
Education and Experience Requirements
Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field is required.
Minimum of 8 years' experience in a management role within a manufacturing and engineering environment.
Valid driver's license required.
Knowledge, Skills, and Abilities
Proficiency in Microsoft Office Suite.
Advanced knowledge of ERP software, Netsuite is a plus.
Strong understanding of engineering design tools and measurement equipment.
Excellent verbal and written communication skills.
Proven negotiation and decision-making abilities.
Effective time management and organizational skills.
Strong leadership qualities with the ability to motivate and develop team members.
Advanced problem-solving and analytical skills.
Initiative and creativity in improving product quality and operational efficiency.
Exceptional customer service orientation.
Flexibility to work additional hours or weekends when needed.
Physical Demands
Ability to alternate between sitting and standing for extended periods in office and manufacturing environments.
Clear vision, color perception, and manual dexterity for handling documents and data input.
Strong auditory skills for effective communication.
Occasional exposure to warehouse, manufacturing, and outdoor environments.
Center Operations Director
Senior operations manager job in Kokomo, IN
CIRCLE CITY ABA :
Circle City ABA provides Applied Behavior Analysis Therapy for children and adolescents diagnosed with Autism Spectrum Disorder. Circle City ABA has created a center-based environment where play meets progress through high-quality therapy, individualized treatment and behavior plans, and specialized programs. The mission of Circle City ABA is to enrich and empower children with autism through applied behavior analysis therapy.
Once you experience the remarkable program Circle City ABA has created, you will never want to return to any other job. Do not just take our word for it, reach out to us and speak to our current team members!
Why Work for Circle City ABA? The better question is why not? Just a few of the perks of being a CIRCLE CITY ABA full-time team member are below:
· Health, Dental, and Vision Insurance
· Competitive compensation
· Paid time off
· Paid training
· 401k Eligibility
· Dedication to your professional and personal development
Center Operations Director Job Responsibilities:
· Ensures day-to-day operation of Circle City ABA Center-based services, including key functions such as administrative support, the safety of participants, inquiry support
· Provide administrative human resources support for the onboarding process; hiring of Registered Behavior Technician (RBT), Behavior Technicians
· Responsible for facilitating center employee training
· Provide administrative human resources support for employee performance and any corrective action plans
· Responsible for reviewing payroll
· Maintain electronic files according to HIPPA and Circle City ABA company policy
· Attends parent meetings to assist BCBA in the maximization of authorized hours and to increase participation in services and discuss any financial needs and options
· Providing website updates and content to Marketing
· Ensure maximum utilization; scheduling center staff with clients
· Maintain a clean, safe, and positive environment for clients and employees within the center by ensuring compliance with all relevant building and safety codes, including addressing building and facility maintenance and emergencies, while scheduling and hosting vendors for center needs
· Assist in the facilitation in client enrollment
· Maintain tour readiness throughout the Center
· Ensure productivity and efficiency of the center in the office
· Non-clinical opening and closing duties
· Purchasing and tracking of supplies for the center
· Facilitates and assists with if necessary, cleaning and organization duties
Requirements
Education:
Must possess one of the following:
• A Bachelor's degree in an applicable social services field from an accredited university is preferred but not required
• At least 2 years of experience specifically in the coordination/management of services preferably in an ABA setting
Director Operations
Senior operations manager job in Greenwood, IN
The Director of Operations is responsible for managing the overall performance and profitability of multiple Transportation, Flow Through or Warehouse facilities. The Director of Operations leads and manages all activities related to the functioning of the service centers in order to meet or exceed customer expectations and to achieve facility and company goals for operating revenue, growth, sales, and service for the service area. In addition, the Operations Director establishes and maintains an effective relationship with their staff, customer contacts and internal support groups. Manages to key internal and client facing metrics and defines strategies for continuous improvement. Multiple Logistics Site Managers report to this position.
JOB RESPONSIBILITIES
Oversee all aspects of multiple sites for operations, administration, financial and customer service within the facility
Ensure maximum return on revenue through effective operational planning and business development
Overall responsibility for financial management, P&L results and management results to achieve operating income plan
Owns the overall performance of the NOS results for the respective site
Acts as key point of contact for multiple customers, working through service and KPI targets, contractual issues and/or renewal, pricing and scope adjustments
Responsible for increasing the customer presence within Neovia
Ensure compliance with all federal, state, or local regulatory agencies. (i.e. OSHA, DOT)
Direct as needed the recruitment and/or contract personnel to meet the requirements of current and projected business within the facilities
Weekly performance reporting, review of facility financials, and various audit compliance for internal/external customers
Support sales and business development and has the ability to develop an effective plan, integrate and handle existing and new business, as needed
QUALIFICATIONS
Function as liaison between corporate groups and facility personnel, ensure a clean, properly organized, safe, and healthy environment for all personnel, including all facilities and equipment in a good state of repair
Bachelor degree in Supply Chain, Transportation & Logistics or related degree and /or equivalent experience
5 years' experience in warehousing (operations, sales, or combination)
Proven track record in leading/managing distribution operations
Knowledge of state, federal and international applicable laws and regulations (Federal Maritime Commissions, Interstate Commerce Commission, U.S. Customs, environmental, import/export, maritime, human resources)
Demonstrated strong leadership, business planning, financial analysis, negotiation and customer satisfaction skills
Demonstrated knowledge of effective organization and project management skills
Ability to work effectively in a business environment characterized by complexity, ambiguity and rapid change
Excellent interpersonal, communication, change management and presentation skills (written and verbal)
Demonstrated ability to effectively resolve customer complaints and problems and restore or maintain business
Adherence to the Company's Core Values and ability to execute our Value Promise
Additional Qualifications:
Master's degree in Supply Chain Management, Business or related area with major or emphasis in transportation or logistics.
5+ years of supervisory experience. Ideally have 3PL Pre-Sales support experience.
7 years or more of logistics experience
Ability to travel
PHYSICAL REQUIREMENTS
Work is primarily sedentary. Sits comfortably to do the work; however, there may be some walking, standing, bending, or lifting item weighing up to 15 pounds.
ADDITIONAL INFO
Director of Operations
Senior operations manager job in Indianapolis, IN
Job Description
The Director of Operations is responsible for driving operational excellence of assigned manufacturing plant(s) by ensuring consistent execution of manufacturing processes, achieving production targets, improving efficiency, and fostering a culture of continuous improvement to align plant performance with overall business goals. The ideal candidate will be a hands-on leader with proven plant management experience managing complex manufacturing environments, fostering high-performance cultures and achieving Key Performance Indicators (KPI's) related to safety, quality, cost, delivery and employee engagement. This position will serve as a contributing member of the Senior Leadership Team and participate in the decision-making process concerning the direction and future growth of the company.
POSITION GUIDELINES:
1. Utilize a coaching style of management.
2. Maintain confidentiality in all areas of responsibility as required.
3. Promote the company's development of a cogent work ethic, loyalty, integrity and proper business philosophy.
4. Maintain consistency in all interactions with associates.
5. Stay abreast and updated on current trends and opportunities that could impact the company.
6. Adhere to company procedures and guidelines.
JOB DUTIES & RESPONSIBILITIES:
1. Manage and oversee the day-to-day operations of assigned plant location(s) to meet or exceed profit, revenue, OTD, productivity, efficiency, and quality standards.
2. Develop and execute operations strategies that support business growth, cost control, capacity expansion, and process innovation.
3. Develop and execute manufacturing location strategy and sourcing strategy for new and existing production programs
4. Set and monitor KPI's to drive accountability and performance.
5. Implement standardized processes and leverage best practices to ensure consistency and continuous improvement.
6. Champion Lean Six Sigma and other continuous improvement methodologies to reduce waste, optimize throughput, and improve operational performance.
7. Foster a strong quality-focused culture across to consistently meet production targets while upholding high-quality manufacturing standards.
8. Promote and maintain a safety culture, ensuring full compliance with regulatory requirements and corporate policies.
9. Lead, mentor and develop managers, build succession plans to ensure strong bench strength.
10. Partner with sales, engineering, quality, purchasing, finance, and HR to support integrated business objectives.
11. Manage and propose site level capital projects, budgets, and resources in alignment with strategic priorities.
12. Collaborate with sales to ensure operational alignment with customer service expectations.
13. Provide clear communication and leadership to the operations group to act as a cohesive unit for supporting our customer base.
14. Provide clear, timely reporting to the leadership team.
15. Provide the operating group with insight into global labor and productivity economics.
16. Utilize technical expertise to analyze processes and implement problem-solving tools that proactively address operational risks before they impact customer satisfaction or financial performance.
17. Actively engage in MRB processes, design reviews, corrective action implementation, production floor support, equipment maintenance, calibration programs, supplier and internal audits, documentation reviews, customer complaint resolution, inspection practices, product costing, and continuous improvement initiatives.
18. Serve as a key member of the ISO9001 and ISO13485 audit teams.
19. Lead weekly planning and commitment meetings.
20. Participate in strategy development and budget planning.
21. Travel as needed between plant locations to coordinate and provide oversite to support operations and cross-site initiatives.
22. Other duties as assigned.
QUALIFICATIONS
Experience/Background:
Minimum of 10 to 15 years of progressive leadership experience in operations management, including multi-site management.
Minimum of 10 years of experience in Plant Management or a senior manufacturing management role.
Travel up to 50% of the time within the U.S. and internationally
Must be a U.S. Citizen with the ability to obtain an U.S. Government Security Clearance.
Skills:
Exceptional leadership and communication (interpersonal, verbal and written) skills
Strong organization skills with the ability to manage multiple projects and priorities
Strong financial acumen with ability to manage P&L, control costs, and interpret financial statements
Ability to lead and drive operational change
Hands-on, data-driven and solutions-oriented mindset
Effective negotiator with suppliers, vendors, and other stakeholders
Capable of identifying and addressing ethical and legal risks.
Proficient with Microsoft Applications and database management tools
Strong understanding of ERP/MRP systems. IFS and Made-2-Manage preferred.
Education:
Bachelor's degree in Operations Management, Engineering, Business or related field.
MBA Preferred
ENVIRONMENTAL & PHYSICAL REQUIREMENTS
Manufacturing / Non-Sedentary Requirements:
Incumbent must be able to perform the essential functions of the job. Work may be performed in an office or warehouse environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: stand for extended periods of time, walk, bend, stoop, or climb. May have possible exposure to dust and may require the ability to lift and/or push up to 50 pounds 33% - 66% of the time.
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US Senior Pay & Time Manager
Senior operations manager job in Indianapolis, IN
GE Aerospace's US Pay & Time Center of Excellence (COE) is a team of dedicated specialists focused on delivering accurate and timely payroll and time & attendance services for exempt and non-exempt employee populations. The team ensures seamless integration and alignment of payroll and time & attendance processes with broader organizational goals, establishing standard work and governance to leverage best practices and support the successful preparation, processing, and documentation of payroll.
The US Senior Pay & Time Manager role is a critical leadership position responsible for overseeing a team of payroll and time & attendance specialists supporting exempt and non-exempt US employee populations across multiple sites and business units. This role drives sets direction and drives strategic initiatives to ensure timely, accurate, and compliant payroll processing, enabling employees to focus on delivering excellence in safety, quality, delivery, and cost (SQDC). As a key partner to site leaders and senior stakeholders, the US Senior Pay & Time Manager fosters strong connections across the organization, ensuring alignment with business priorities while using Flight Deck to implement process improvements, standardization, simplification, and operational efficiency. This role leverages best practices from across GE Aerospace and external benchmarks, guiding leaders and the team in creating innovative solutions to enhance payroll systems and practices. This role requires a forward-thinking approach to payroll operations, combining deep technical expertise with strategic leadership to deliver exceptional service and continuous improvement.
This role partners closely with HR Managers, Business Leaders, Digital Technology, and other People Operations teams, acting as a liaison across these functions to drive process improvements, enhance system functionality, and ensure compliance with federal, state, and local regulations. You will influence strategy and priorities across sites and programs, ensuring consistent execution and measurable impact on SQDC.
As a US Senior Pay & Time Manager, you will be responsible for leading the compliance, productivity and efficiency of the essential service and process delivery of payroll and time & attendance functions. You will provide strategic direction and insight on continuous improvement solutions to evolve and enhance payroll and time & attendance processes and systems, and you will build leadership capability to sustain results. Additionally you will be responsible for serving as a peer mentor to other team leaders in the NAM organization.
**Job Description**
**Essential Responsibilities:**
+ Ensuring pay is processed on time, accurately and in compliance with government regulations.
+ Leading a high-performing team, developing the team's technical proficiency, making training and development opportunities available and achievable.
+ Partner with others such as site leaders, vendors, HR Partners, Total Rewards, and People Ops teams on compliant and sustainable design, implementation, and governance of pay practices, resolving complex escalations and risk.
+ Manage the partnership with Digital Technology and time and attendance application support to provide feedback and direction on the time and attendance system road map & strategy, and partner on implementation and maintenance.
+ Drive process improvements and implement strategic initiatives.
+ Resolving complex escalations and risk, explaining complex payroll concepts to a range of employee personas from executives to HR to production employees in a clear and approachable manner.
+ Implement standard work for pay & time processes & procedures.
+ Building strong cross-functional relationships and executive stakeholder management; aligning objectives and resources across functions; surfacing risks with mitigation plans.
+ Analyzing payroll data and metrics to identify trends and opportunities for improvement, leading root cause analysis; translating insights into action plans with measurable outcomes.
+ Managing over/underpayment processes and partnership with HR and Union Relations / Employee Relations teams to ensure appropriate action.
+ Provide insight on team strategy and continuous improvement solutions.
+ Identifying opportunities and pain points, offering solution design options to improve payroll and time & attendance processes.
+ Providing payroll and time & attendance expertise and leadership during M&A activities.
+ Translating strategies into action plans and align team priorities to the business.
+ Obtaining certification in either Workday, Time System or Payroll within one year in role to ensure appropriate level of technical leadership for role.
+ Serve as a peer mentor to other team leaders in NAM organization.
**Qualifications/ Requirements:**
+ Bachelor's degree in Business Administration, Finance, Human Resources, or a related field from an accredited university with minimum of 5 years of experience in HR Function and/or Payroll/Time & Attendance area, or a high school diploma / GED with at least 9 years of experience in HR Function and/or Payroll/Time & Attendance area.
+ Expertise in Workday Payroll, time & attendance systems and integration with payroll processes.
+ Strong knowledge of federal, state, and local payroll regulations, including FLSA, tax compliance and reporting.
+ Willing to travel as needed up to 15%.
**Desired Characteristics:**
+ Certified Payroll Professional (CPP), Fundamental Payroll Certification (FPC), Workday, or time system certification.
+ Strong problem-solving skills to address complex payroll challenges.
+ Excellent executive communication and stakeholder management skills; ability to engage employees, leaders, and external partners.
+ Willingness to deep dive into current time and attendance site practices and develop strategy and execute resulting in standardization of work across sites.
+ Serve as a role model continuous improvement behaviors needed to encourage and embed change.
+ Strong interpersonal and leadership skills.
+ Strong problem solving and troubleshooting skills; solutions-oriented approach
+ Experience in managing internal & external audits.
+ Ability to manage and prioritize multiple urgent deliverables; experience in a matrixed leadership environment.
+ Experience with managing people virtually or a geographical dispersed team.
**Pay and Benefits:**
+ The base pay range for this position is $117,000 - 160,000. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on November 7th, 2025.
+ GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual
**Additional Information**
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
**Relocation Assistance Provided:** No
\#LI-Remote - This is a remote position
GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Director of Operations
Senior operations manager job in Indianapolis, IN
Director of Operations (AKA Director of Residential Facilities) Sometimes a title change is less about changing the work and more about recognizing the full scope of leadership the role already requires. We're using the title Director of Operations in this post because this position goes beyond traditional facilities oversight - it calls for someone who can lead people, strengthen systems, and help operations run smoothly across the organization. While residential facilities remain a core focus of the role, we're excited to welcome candidates who bring a broader operations mindset alongside (or in addition to) property management experience.
Who We Are
The John Boner Neighborhood Centers (JBNC) strengthens neighborhoods through people-centered programs and high-quality services. We care deeply about our community - and that means ensuring the places where neighbors live and gather are safe, dependable, and well-maintained.
The New (but Familiar) Role
This position leads operational oversight across our residential portfolio (240 rental units: 172 multifamily + 68 scattered homes), while also serving as a key partner across the organization in planning, process improvement, and performance management.
Why "Director of Operations"? Because you'll do a bit more than housing facilities management: you'll help build systems, processes, and teams that make everything work better - and we want ops leaders, process thinkers, and "systems people" to consider this role, even if they aren't property-specific experts.
What You'll Do
Operational Leadership
* Lead and support the Residential Maintenance Manager and maintenance team to keep properties functional, safe, and welcoming.
* Build clear, efficient systems and processes to improve responsiveness, accountability, and outcomes.
* Coordinate preventative maintenance planning, asset tracking, and repair workflows.
Strategic Planning & Resource Management
* Monitor operational performance through data, KPIs, and financial reports.
* Assist in budgeting, forecasting, and vendor contract oversight to drive sustainable use of resources.
* Partner with internal stakeholders to align residential operations with broader organizational goals.
Systems & Team Culture
* Coach and develop your team to foster a culture of ownership, accountability, and continuous improvement.
* Ensure compliance with safety, regulatory, and quality standards.
* Bring operational clarity to complex problems and collaborate across departments to solve them.
What We're Looking For
You'll thrive here if you:
* Are excited by systems, processes, and operational excellence.
* Have experience leading teams - whether in facilities, operations, program management, or related functions.
* Think beyond "putting out fires" and toward long-term operational improvements.
* Balance the big picture with strong attention to detail and follow-through.
* Enjoy mentoring and developing people as much as optimizing processes.
(If you also know your way around building systems, appliances, and property compliance - sweet! But that's not the only path to success here.)
Perks & Culture
* Mission-driven work environment focused on community impact.
* Collaborative, supportive team culture that values innovation and practical solutions.
* Opportunity to shape how operational excellence shows up in a dynamic nonprofit setting.
PS--We are eager to meet you! As a heads up, JBNC will be closed between 12/24 - 1/2, so there may be a slight delay in response time to your application. We can't wait to connect--most likely in the new year!
Director of Titles Operations
Senior operations manager job in Carmel, IN
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers' experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
We're Looking For:
OPENLANE is transforming the vehicle marketplace, and the US Marketplace Title Operations team plays a critical role in ensuring trust, compliance, and customer confidence. We are seeking an experienced, strategic, and people-focused leader to serve as Director of Title Operations - US Marketplace.
In this role, you will lead a large, high-impact team responsible for the end-to-end title process-from intake to correction to release-delivering accuracy, efficiency, and exceptional service to dealers, partners, and customers. You will shape strategy, modernize processes, and build organizational capabilities that scale with our business.
You Are:
* Strategic - You think ahead and design scalable solutions.
* Collaborative - You thrive in cross-functional partnerships and influence across the business.
People-Focused - You inspire, grow, and develop strong teams.
* Customer-Obsessed - You relentlessly pursue accuracy and service excellence.
What You'll Do:
Strategic Leadership
* Define and execute the vision for US title operations, aligning with US Marketplace growth goals and industry evolution.
* Anticipate regulatory and market changes; adjust processes, policies, and systems to ensure compliance and scalability.
* Partner with executives across Credit, Legal, Business Technology, Business Development, and Operations to advance enterprise initiatives.
* Champion process improvements, automation, and digitization to drive customer satisfaction and operational efficiency.
Operational Excellence
* Oversee national title processing operations, including intake, correction, and release, with measurable SLAs and performance standards.
* Establish time-bound, quantifiable KPIs for processing times, accuracy, expense management, and customer experience.
* Ensure compliance with all applicable state, federal, and international laws and codes; lead audits and risk reviews.
* Serve as the primary liaison to internal and external stakeholders on all title-related matters.
People Leadership
* Lead and develop a large, high-performing team, fostering a culture of accountability, inclusion, and growth.
* Recruit, hire, and train team members while building a pipeline of future leaders within the organization.
* Engage employees through coaching, recognition, and career development opportunities.
Special Initiatives
* Represent Title Operations in enterprise-level initiatives, projects, and presentations to senior leadership.
* Lead cross-functional project work to improve efficiency, reduce costs, and enhance customer experience.
Who You Are
* Strategic - You think ahead and design scalable solutions.
* Collaborative - You thrive in cross-functional partnerships and influence across the business.
* People-Focused - You inspire, grow, and develop strong teams.
* Customer-Obsessed - You relentlessly pursue accuracy and service excellence.
Must-Haves
* Bachelor's degree in Business, Operations, Finance, or related field preferred.
* 8+ years of progressive experience in automotive, financial services, or related industries.
* 5+ years of proven leadership, including managing large, multi-site or high-volume teams.
* Strong financial acumen and ability to manage budgets.
* Demonstrated success in process transformation, compliance management, and stakeholder influence.
* Proficiency with CRM platforms and core business technology tools.
Nice-to-Haves
* Direct experience in title operations or processing.
* Experience leading operations through automation, digitization, or regulatory change.
What We Offer:
* Competitive pay
* Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
* Immediately vested 401K (US) or RRSP (Canada) with company match
* Paid Vacation, Personal, and Sick Time
* Paid maternity and paternity leave (US)
* Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
* Robust Employee Assistance Program
* Employer paid Leap into Service Day to volunteer
* Tuition Reimbursement for eligible programs
* Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
* Company culture of internal promotions, diverse career paths, and meaningful advancement
Sound like a match? Apply Now - We can't wait to hear from you!
Auto-ApplyDirector of Operations
Senior operations manager job in Carmel, IN
You're more valuable than ever - And that's just how we'll make you feel.
At GoHealth Urgent Care, we place the needs of our patients first by providing an effortless patient experience, a welcoming culture of care, and seamless integration with market-leading health systems and our communities.
Responsible for oversight of the administrative, operational, and clinical support of all urgent care centers within assigned geography as well as the virtual care team. This role contributes to the development and implementation
of strategic plans, market objectives, and initiatives designed to enhance financial performance, patient satisfaction, clinical quality, and to improve the reach of our care into the communities we serve.
Develops market-wide policies, procedures, and partners with the finance team to create center and market-level budgets. Works directly with leadership, providers, central support functions, and colleagues on the partner health system side to achieve organizational objectives.
Job Requirements
Education
Bachelor's degree
Master's degree in related discipline preferred
Work Experience
5+ years of operations management experience required.
Management experience in a medical or healthcare environment required.
Experience managing multiple sites preferred.
Required Licenses/Certifications
Current state Driver's License
Additional Knowledge, Skills and Abilities Required
Ability to bring the GoHealth vision and mission to life and show team members how their work connects to them.
The ability to set goals and communicate a plan of action.
The skill to empower team members to deliver results.
Possessing bias towards action while managing risk.
The ability to accomplish a task with concern for all the areas involved.
The ability to communicate information through written and verbal means.
The ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Demonstrated ability to implement a metrics-driven culture focused on accountability and results.
Demonstrated ability to develop business strategies to improve and grow business opportunities
Strong leadership skills including the capacity to articulate the vision and goals of the practice, gain trust and respect, prioritize and keep a team focused on the most impactful projects, set appropriate expectations, and maintain accountability.
Core Competencies:
Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.
Diversity and Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.
Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.
Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.
ESSENTIAL FUNCTIONS Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job's purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job.
Responsibilities include:
Direct the identification, development, and implementation programs centered on quality and operations excellence.
Work collaboratively to facilitate the design, development and implementation of policies, procedures and practices related to center operations.
Works with administration and clinical program development to develop and implement long-term plans for the market.
Collaborate with internal and external business partners to maintain all contractual performance guarantees.
Ensure market compliance with all federal and state regulations, accreditation organizations, and joint venture/partner requests.
Oversee maintenance of appropriate staffing levels center operations staff and providers for all market sites; includes, but not limited to developing the staffing model, collaboration with talent acquisition to interview and hire new team members, and provide guidance to the management team on staffing practices.
Responsible for review and assessment of key performance indicators, provide feedback to managers on operational performance and make recommendations on improvements as needed.
Enhances market operations by supporting all cross market initiatives; provide guidance and best practices to on-site managers and other team members in the market, ensure timelines are met, and develop and implement cross market processes and procedures.
Collaborate with other markets to collect information, share best practices across markets, develop training plans, and capture data to track and monitor progress.
Build and maintain visibility in the community by supporting on-site managers in their outreach efforts; identify outreach possibilities and partner with the Marketing and Business Development teams to drive volume and establish a positive community profile for the centers in the market.
Responsible for managing market-wide initiatives, including project management and outcome assessment.
Note: This job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.
Set up email alerts as new job postings become available that meet your interest!
All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.
For applicants in California, please review our California Consumer Privacy Statement here. *****************************************
Auto-ApplyDirector, Legal Operations
Senior operations manager job in Carmel, IN
Creating Peace of Mind by Pioneering Safety and Security
At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.
Director, Legal Operations-Carmel, IN (Hybrid)
Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.
Job Summary:
As a member of the Allegion Legal, Compliance & Corporate Communications Department, the Legal Operations Director will report to the General Counsel. The Legal Operations Director is a multifaceted role and a critical member of the Team, focused on strategic planning and execution of key initiatives, operational efficiency, financial management, and technological implementation for groups that make up the Team, including Allegion's legal, compliance, corporate communications and enterprise risk management functions. This role will partner closely with the General Counsel, members of the Team, and various other cross-functional teams to optimize the Team's service delivery across our global footprint.
What You Will Do:
Strategic Planning and Execution
Partner with the General Counsel to develop the Team's global and integrated strategy to include annual goals, objectives, key metrics, and implement operational strategies and initiatives
Monitor progress and measure success against departmental objectives and strategic plans
Periodically benchmark the Team's operations, processes, and practices against other legal departments and identify opportunities for continuous improvement
Manage operational projects, leverage resources outside the Department and, where appropriate and necessary, direct the Department's administrative and para-professional resources to implement improvements that maximize efficiency and optimize the Department's internal resources
Partner with IT, Finance, Compliance, and other key teams on operational initiatives
Financial Management/Planning
Oversee the Department's budget planning, monitoring, and forecasting
Streamline billing processes, identify cost-saving opportunities and implement efficient spending practices
Track and analyze the Department's spending and provide regular budget reporting to leadership
Vendor Management
Manage relationships with external vendors as well as legal and other types of service providers
Negotiate contracts to ensure cost-effectiveness and value
Work collaboratively with the General Counsel and the Department's Senior Leadership Team to implement and oversee a vendor evaluation processes
Monitor vendor compliance with agreed-upon terms and service levels
Manage relationships with external vendors and legal service providers, including billing and expense-related matters
Technology and Process
Help develop and maintain the Department's Technology roadmap
Identify opportunities for automation and implement solutions to reduce manual workload and provide overall efficiency to the Department for the benefit of the broader Allegion organization
In partnership with IT, evaluate, implement, and manage legal technology solutions (e.g., matter management, e-billing, contract management systems) to streamline workflows and improve data analytics
Lead operational continuous improvement efforts, process metrics and feedback from stakeholders to include implementation of technology solutions, development and deployment of key processes, tools and guidelines
Develop self-service resources, training, process, and tools to empower the business to address low-risk issues that have historically been addressed by the Department
Provide training and support for technology adoption within the Department and provide overall efficiency to the Department for the benefit of the broader Allegion organization
Data and Reporting
Develop and maintain metrics and dashboards to provide insights on the Department's spending, workload, and performance to leadership and provide overall efficiency to the Department for the benefit of the broader Allegion organization
Provide data analytics to identify productivity trends and assess the impact of initiatives
Support operational and ad-hoc information requests from the Department's Senior Leadership Team
Department Administration
Serve as primary point of contact for the Department's operations needs
Assist with new hire onboarding processes for the Department
What You Need to Succeed:
Bachelor's degree in business, law, finance, or related field
8+ years post graduate experience, primarily in legal department, law firm or business operations
Minimum of 5 years of legal department, law firm and/or related program/project management experience working with senior legal executives
Demonstrated experience with legal technology implementation and management
Strong understanding of financial planning and budget management
Excellent analytical and problem-solving skills
Strong analytical and data interpretation abilities
SKILLS & COMPETENCIES
Excellent communication and interpersonal skills
Exceptional organizational and project management capabilities
Proficiency with legal technology and business applications
Detail-oriented with ability to manage multiple priorities
Strong business acumen and financial management skills
Collaborative approach to problem-solving
Ability to work effectively with attorneys and business stakeholders
Why Work for Us?
Allegion is a Great Place to Grow your Career if:
You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, “this is your business, run with it”.
You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.
What You'll Get from Us:
Health, dental and vision insurance coverage, helping you “be safe, be healthy”.
A commitment to your future with a 401K plan, offering a 6% company match and no vesting period
Tuition Reimbursement
Unlimited PTO
Employee Discounts through
Perks at Work
Community involvement and opportunities to give back so you can “serve others, not yourself”
Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching
Apply Today!
Join our team of experts today and help us make tomorrow's world a safer place!
Not sure if your experience perfectly aligns with the role?
Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification
and
every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.
#LI-TB1
#LI-Onsite
We Celebrate Who We Are!
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.
© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370
Allegion is an equal opportunity and affirmative action employer
Auto-ApplyDirector Operations
Senior operations manager job in Whiteland, IN
Do you get energized by leading and motivating multiple managers and operations? Are you highly organized with the ability to prioritize a long list of equally meaningful responsibilities? Do you consider yourself to be self-sufficient with a level of expertise to hold all resources and areas of the business transparent and accountable?
It takes a special kind of person to do those types of things successfully. If you are that kind of person, DHL Supply Chain has the opportunity for you.
Job Description
We're looking for an Operations Director to lead multiple distribution centers - each with individual customers who have their own sets of requirements. You'll cultivate customer relationships, becoming an extension of their business and enabling DHL Supply Chain to play a required role in their success. You'll be held to very high standards - because our company has set a very high standard in our industry.
Our ideal Operations Director has a full understanding of the importance of customer relationships - including the crucial role of the General Manager, Operations Managers and front-line Supervisors in growing those relationships. This position is a critical link between each distribution center and senior leadership and is held accountable for the success and growth of the group.
* You'll drive a culture of performance and results through your teams
* You'll assemble and advise strong teams at each distribution center in your group
* You'll lead multiple teams and support their professional development at all levels
* You'll support your group and drive performance by developing a strong network throughout DHL Supply Chain's functional departments
* You'll be a key member of the management team of the largest global supply chain company
* You'll have access to a myriad of development and educational programs to help your leaders grow
* You'll work with your manager on developing your growth and career direction
* You'll have entrepreneurial-like freedom to structure your business unit
* You'll get results
* You'll love it
Required Education and Experience
* Bachelors degree or equivalent experience, required
* MBA or equivalent, preferred
* 7+ years of experience within supply chain, required
* 3+ years of progressive experience in at least one of the following: strategy development and implementation, operations management, or organization design and implementation, required
* Experience as a management consultant or in a strategic role within a supply chain function, preferred
Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.
Our Organization is an equal opportunity employer.
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Multi-Site Operations Manager( Multi Family)
Senior operations manager job in Indianapolis, IN
B I R G E & H E L D
Investing in Communities to Transform Lives.
Supporting 3 Multifamily Communities Alpine Studio, Beechmill, and The Jacob (Indianapolis, IN) - 370 Units
WHO WE ARE
It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.
At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”
POSITION OVERVIEW
The Multi-Site Operations Manager is responsible for overseeing the day-to-day operations of multiple multifamily apartment communities, ensuring they operate efficiently, maintain excellent curb appeal, and provide an exceptional experience for residents and prospects. This role includes managing the assigned onsite team, optimizing resident satisfaction, working alongside Birge & Held's offsite centralized team members and ensuring the property's value is maximized through operational excellence and attention to detail. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level. This role will report to the Regional Property Manager.
KEY RESPONSIBILITIES
Property and Asset Management
Work cross-functionally across all teams to ensure eviction processes are performed according to company policy.
Oversee all aspects of the apartment communities to maintain financial goals and metrics, ensure the properties are well-maintained and meet company standards.
Regularly inspect your designated assets' physical condition, ensuring great curb appeal, clean common areas, and are a safe environment.
Coordinate and supervise repairs, and upgrades to maintain property enhancements and product availability.
Monitor and manage budgets ensuring cost-effectiveness without compromising quality.
Submit Property Owners Protection Insurance Company (POPIC) claims per our standard operating procedures (SOPs).
Team Leadership and Management
Recruit, develop, train, and lead the onsite team to deliver high-quality resident and prospect interactions.
Establish and document performance goals for team members and provide regular feedback to encourage professional growth and accountability.
Foster a collaborative and resident-focused culture to drive excellence in service delivery.
Resident & Prospect Satisfaction
Oversee the customer experience to ensure residents and prospects receive timely, courteous, and professional service.
Monitor resident feedback and satisfaction scores to identify areas for improvement and implement changes to enhance the resident experience.
Provide support and guidance for unresolved resident concerns, ensuring prompt and effective resolutions that align with company policies.
Leasing and Prospect Engagement
Collaborate cross-functionally with the Sales & Leasing team to support marketing efforts and maintain occupancy and revenue goals.
Ensure the sales process, including tours, move-ins, and move-outs, are seamless and professional.
Monitor feedback and collaborate cross-functionally to enhance the customer experience.
Compliance and Reporting
Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily communities to ensure compliance with local regulations, company policies, and industry standards.
Maintain accurate records for resident interactions, leasing, maintenance, and other operational activities.
Prepare and present regular reports on property performance, resident satisfaction, and operational efficiency to senior management.
EDUCATION, EXPERIENCE, AND SKILLS
Demonstrated passion for customer service.
Strong interpersonal skills with a customer-focused mindset.
Strong verbal and written communication skills.
A minimum of three (3) years of management experience leading a team.
A minimum of two (2) years of customer service experience working within the multi-family or hospitality industry, preferred.
Experienced in property financial analysis and must be able to read and understand financial reports.
Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement the next steps.
Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
Must be able to effectively manage in a crisis.
A desire for professional development and continued learning
Ability to manage one's time effectively and productively.
Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.
A High school diploma or equivalent (e.g., GED) required.
WHAT WE OFFER
Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you'll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you've served in the military, you'll receive Veterans Day as a paid day off.
Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
Save on living expenses with exclusive employee discounts at Birge & Held properties.
Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs.
Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.
Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.
#INDOS
Auto-ApplyDirector of Operations
Senior operations manager job in Greencastle, IN
Title: Director of Operations
Immediate Supervisor: Vice President of Operations
Exempt Non-Exempt
Responsible for all aspects of day-to-day operations of one or more regions of business.
Principal duties and Responsibilities:
Supervise all aspects of business from supplies to staff and production.
Confirm quality of work being done and quantity done at the end of each day.
Responsible for maintaining acceptable performance standards and metrics of crews.
Maintain contract and/or performance schedule.
Oversee day-to-day performance of staff.
Responsible for supervising efficiency of all administrative functions necessary including but not limited to ordering and tracking of supplies, billing, hours, safety documents, etc.
Ensure safety practices and procedures and human resource policies and procedures are being followed at all times.
Financial responsibility for all offices in assigned region with the goal of maximum profitability.
Makes recommendations to owner for improvements on operations and responsible for implementing approved ideas.
Perform other related work as assigned using available resources to achieve established goals.
Position Requirements:
High School Diploma
Organized and motivated to provide project support as directed
Conscientious professional who has a pleasant phone manner and excellent organizational skills
10+ years operations management experience in the field
Proficient in Microsoft Office products, specifically Word, Excel and Outlook
(This is not a complete listing of all duties and responsibilities. Other duties as indicated by the supervisor/manager may also apply.)
Regional Operations Manager
Senior operations manager job in Columbus, IN
Job Description
When you join the Elwood family, you become part of team that fosters a culture of integrity, winning and achieving results, providing superior customer service, and helping others. We help people find jobs and help employers find the people they need to be successful. You can leave the office each day knowing that you made a difference in your community. Our success comes from the success of our associates and customers. Come experience the Elwood way and make a difference with us!
Elwood Staffing is also a performance and results-driven culture for the hard-working, passionate, and highly motivated. You can expect a career that provides a constant variety of challenges along with progressive training and professional development to meet those challenges. Come work for a growing company that serves more than 6,000 businesses and puts more than 28,000 people to work daily.
#powerthepurple
General Purpose:
The Regional Operations Manager is responsible for providing service operations support to branches to ensure the on-time fulfillment of quality associates necessary to achieve growth goals. The Regional Operations Manager is to ensure that the branch teams are trained and equipped to recruit, source, advertise, screen, onboard to comply with prescribed requirements, and service clients. All employees consistently support and promote the company mission, five key beliefs, philosophies, and provide Superior Customer Service in all aspects of the job.
Essential Functions:
Monitor past due and open assignment reporting to identify and proactively engage with branch and regional leadership to help ensure 100% on-time fulfillment.
Work with regional and branch leadership to ensure achievement of branch efficiency benchmarks and recruiter metric expectations.
Prepare teams for successful operational audits, adherence to client promises, and compliant execution of third-party MSP/VMS program requirements.
Consult on and help execute online and local recruiting plans.
Ensure operational field staff are hired timely and trained to the point where they can execute their job duties.
Drive adoption of recruiting and operational tools and techniques across the assigned region.
Responsible for helping ensure successful new branch openings, client rollovers, and acquisition branch transitions through planning and in person support.
Desired Skills & Experience:
Maintain mastery of service operations software systems and tools.
Maintain a thorough knowledge of employment laws and regulations
Ability to work with all levels of leadership and staff to proactively communicate and resolve issues with the highest sense of urgency.
Two plus year's experience recruiting, sourcing, and placing talent in relation to a budget and/or performance metric goals.
Excellent computer skills including proficiency in Microsoft Office suite.
Strong verbal and written communication skills.
A valid driver's license is required for this role as it entails travel to branches as needs arise.
What Elwood Staffing can offer you:
Health, Dental and Vision plan
Prescription drug plan
Life and Supplemental Life Insurance
Short and Long - Term Disability
401K Plan with company contribution
Telemedicine - Teledoc
Employee Assistance Program
Access to Benefit Advocates
Discount tickets, travel, and shopping-Working Advantage
Dell computer discount
Enterprise Rental Car discount
Chairman's Club
Anniversary awards program
Tuition reimbursement
Certified Staffing Professional training and certification
$500 bonus paid for completion of approved Professional Certification
$500 Recruitment Incentive for Internal Careers
Bereavement Leave
Paid Time Off & Paid Holidays
Progressive training and development
Opportunities for advancement throughout our company
Join our growing team today and discover why Elwood is one of the best to work for in the staffing industry!
Find out more about us at www.elwoodstaffing.com.
We are an Equal Opportunity Employer.