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  • Associate Center Operations Director - Orlando Market

    Chenmed

    Senior operations manager job in Orlando, FL

    We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We're different than most primary care providers. We're rapidly expanding and we need great people to join our team. The Associate Center Operations Director is responsible for center operations, including center performance, scheduling optimization, patient experience and center culture (turnover/engagement). The incumbent in this role will have primary responsibility for day-to-day center operations, including direct supervision of employees. The incumbent is accountable for ensuring the needs of the center, as well as, its physicians, clinicians, care teams, patients and visitors are met. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: Patient Experience: Enhances the overall patient experience by implementing best practices and addressing patient feedback to improve satisfaction. Slot Utilization: Optimizes the utilization of available appointment slots to maximize patient access and operational efficiency. Slots Quality: Ensures the quality of appointment slots, maintaining a balance between availability and the needs of patients Available and Accessible: Ensures that the team is readily available and accessible to all patients, reducing wait times and barriers to care. Disenrollment: Monitors and manages patient disenrollment rates, identifying and addressing causes to retain patients and improve continuity of care. Orphan Patients: Identifies and manages orphan patients (those without assigned primary care providers) to ensure they receive continuous and coordinated care. Center Culture (Engagement): Cultivates a positive center culture that promotes team engagement and a collaborative working environment. Implement initiatives to boost staff morale and engagement. Center Workforce Planning: Develops and executes effective workforce planning strategies to ensure the center is adequately staffed to meet patient needs and operational demands. Onboarding of Line Staff: Oversees the onboarding process for new line staff, ensuring they receive comprehensive training and support to integrate smoothly into the team. Teammate Retention (Turnover): Implements strategies to improve teammate retention and reduce turnover rates. Foster a supportive environment that encourages long-term commitment and career growth. Performs other duties as assigned and modified at manager's discretion. KNOWLEDGE, SKILLS AND ABILITIES: Ability to build relationships. Understands the power of relationships and fosters a culture of collaboration and mutual respect. Build strong connections with staff, patients, and external partners to enhance the overall experience. Strong business acumen and acuity with a data driven mindset. Utilizes a data-driven approach to inform decision-making. Analyze key performance indicators and metrics to identify areas for improvement and track progress towards goals. Team builder. Ability to develop and implement strategies to engage and develop team members. Promote a positive work environment that supports professional growth and high levels of job satisfaction. Good knowledge and understanding of general Operations standards, functions, methods, techniques, practices, processes and procedures Understanding of regulatory standards, various local, state and federal laws that apply to the business and where to find information on standards and interpretations Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives Intermediate working knowledge of Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software Spoken and written fluency in English This position requires use and exercise of independent judgment EDUCATION AND EXPERIENCE CRITERIA: BA/BS degree in Healthcare Administration, Business Administration, a Biological Science program or a closely related discipline required OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis required A minimum of 5 years of related work experience in a medical clinic, hospital setting, or similar environment required A minimum of 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment required PAY RANGE: $81,202 - $116,002 Salary EMPLOYEE BENEFITS ****************************************************** We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply #LI-Onsite
    $81.2k-116k yearly 19h ago
  • Healthcare Regional Manager of Operations

    Company Confidential

    Senior operations manager job in Orlando, FL

    Regional Manager of Operations Full Time, Monday through Friday The Regional Manager of Operations is responsible for directing the operational performance of a defined Florida region, ensuring that clinical teams are supported, facility partners receive consistent, high-quality service, and market goals are achieved. This role oversees day-to-day operational execution, coordinates provider coverage, strengthens relationships with facility leadership, and collaborates with senior leadership on growth and service optimization. The position requires a hands-on manager who can balance daily demands with broader strategic planning. Primary Duties Clinical Workforce Coordination • Manage staffing assignments and scheduling for clinical providers across multiple facilities. • Ensure adequate daily and after-hours coverage according to service needs. • Monitor visit volume, workflow efficiency, and documentation turnaround to ensure expectations are met. • Address performance concerns, attendance issues, and quality matters in alignment with internal guidelines. Facility Relationship Management • Serve as the main operational contact for facility administrators and leadership teams. • Conduct routine check-ins with facilities to evaluate service satisfaction, resolve concerns, and identify opportunities for improvement. • Support the introduction of new clinical staff into facilities, assisting with orientation to workflows and expectations. Operational Leadership and Support • Partner with senior operational leaders to implement service initiatives and market-specific strategies. • Provide guidance to administrative and operational support personnel assigned to the region. • Review internal processes and propose improvements to increase efficiency, communication, and care coordination. • Assist with planning and execution of facility launches, coverage transitions, and expansion of services in the region. • Ensure compliance with company standards, regulatory requirements, and best practices within post-acute and long-term care settings. Qualifications • At least five years of experience in healthcare administration, operations, or clinical support roles. • Background in skilled nursing, post-acute care, or senior care strongly preferred. • Experience managing or coordinating providers, clinical teams, or healthcare staffing operations. • Bachelor's degree in Healthcare Administration, Business, or a related field; advanced degree preferred. • Strong communication and relationship-building skills, especially with facility leadership. • Proficiency in general office software and healthcare technology platforms. • Ability to travel within the regional market; reliable transportation required.
    $59k-79k yearly est. 3d ago
  • Assistant Operating Director

    Cornerstone Caregiving

    Senior operations manager job in Orlando, FL

    Orlando, FL, (SE Orlando, FL Office Location) | Full-Time | Leadership Role | $55,000 + Benefits & Bonus Opportunities At Cornerstone Caregiving, we are dedicated to helping older adults age in place with dignity, compassion, and exceptional support. As we continue rapid nationwide growth across more than 400 offices, we are building strong in-office leadership teams to ensure every client and caregiver receives the highest level of care. We are seeking an Assistant Operating Director (AOD), a key leadership role and the Operating Director's second-in-command. This position leads in-office operations, scheduling oversight, staff support and development, client care quality, and communication with Home Base. If you thrive in a fast-paced environment, love developing people, and bring strong organizational and operational excellence to your work, this role is for you. Office Leadership & Operations Serve as the OD's primary in-office partner, helping drive daily operations and maintain a strong, cohesive work environment. Lead, coach, and support in-office staff; reinforce Cornerstone's standards, values, and culture. Onboard and train new office managers, ensuring clarity, confidence, and consistent performance. Conduct weekly 1:1 check-ins, performance reviews, coaching, and disciplinary action when needed. Share on-call rotation with office leadership. Oversee administrative workflow and follow-through, including payroll notes, shift verification, and operations updates. Maintain accurate documentation in alignment with Cornerstone policies and state requirements. Assist with recruiting, onboarding steps, and staff oversight to support office growth. Client Care & Quality Assurance Oversee scheduling operations to ensure timely coverage and an excellent client experience. Respond to client escalations with urgency, professionalism, and empathy. Conduct check-up calls, quality visits, and client follow-ups to ensure satisfaction and care continuity. Ensure state-required supervisory visits are completed (as applicable). Serve as a backup for client assessments when the Operating Director is unavailable. Qualifications Bachelor's Degree preferred but not required, high school diploma or equivalent required. 2+ years of experience in management, leadership operations, or human resources. Experience hiring, recruiting, training, scheduling, and supervising staff. Leadership experience within the healthcare or home care industry. Ability to work autonomously in a fast-paced environment. Comfort managing multiple priorities and shifting needs throughout the day. Other Requirements Valid driver's license and auto insurance. High proficiency with technology, especially Google Workspace. High attention to detail and exceptional follow-through skills. Strong communication and interpersonal skills. Compensation & Benefits $55,000 starting salary Growth Bonuses Medical, Dental, Vision benefits package. 12 days of PTO annually. Phone stipend. Leadership development, mentorship, and opportunities for career growth as Cornerstone expands nationwide. Why You'll Love This Role You are the central in-office leader, ensuring clarity, rhythm, and daily operational success. You will directly shape staff performance, team culture, and client experience. You'll grow in leadership through hands-on coaching, development, and operational oversight. Your work makes a direct impact on seniors, caregivers, and families in your community. Join a mission that matters. If you're an energetic, people-first leader who thrives on organization, communication, and problem-solving, we'd love to meet you. Apply today and help guide a team that provides meaningful care to those who once cared for us. ** We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.**
    $55k yearly 1d ago
  • General Manager

    Independence Realty Trust Inc. 4.2company rating

    Senior operations manager job in Orlando, FL

    Job Title: General Manager More about IRT: Millenia700 & M2 at Millenia are vibrant multi-family communities within IRT, a publicly traded Real Estate Owner and Operator with over 13 years of expertise in top markets nationwide. At IRT, we're committed to delivering an exceptional living experience, understanding that home is more than just a place-it's where lives unfold. We're equally dedicated to providing our employees with an amazing place to work, fostering growth, and celebrating success. Opportunity Overview: The General Manager oversees the operations, performance, and profitability of multiple apartment communities within their portfolio. They ensure each property aligns with company policies, standards, and leadership expectations while delivering exceptional resident experiences. This role leads, coaches, and develops on-site teams and works closely with other departments to maintain high levels of customer service and resident satisfaction. Your Day-to-Day: Oversee daily operations across multiple communities, including leasing, maintenance, marketing, and administration Drive financial performance by boosting revenue and controlling expenses Manage budgets and financial reports; provide variance explanations Create and execute tailored marketing plans for each property Ensure compliance with all applicable laws, including Fair Housing Why You'll Love Working Here: Comprehensive Training: Company-paid, in-person training in Tampa, FL, to set you up for success. Growth Opportunities: Ongoing development programs to support your career advancement. Recognition & Appreciation: We celebrate individual and team achievements through various initiatives. Stability & Success: Join a best-in-class operator with a strong history and commitment to a sustainable future. Excellent Compensation: Competitive base, pay plus commissions, bonuses, and stock awards. Employee Ownership: Stock awards within your first year of employment. Benefits: Best-in-class medical, dental, and vision insurance, rent discounts, generous PTO, paid holidays, 100% company-paid insurance (Life, AD&D, and Long-Term Disability), and a 401(k) with a 100% company match (up to 4%). What We're Looking For: Bachelor's degree or equivalent experience in property management 5+ years of property management experience Strong financial and analytical skills Excellent leadership, communication, and organizational abilities Knowledge of Fair Housing laws and leasing regulations State license (if required) in good standing Valid driver's license and reliable transportation Willing to travel up to 15%, including overnight stays Requirement: Must be able to attend a company paid, multi-day, out of state training within 2 weeks of start date. We are an Equal Opportunity Employer and committed to building a diverse and inclusive culture. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, sexual orientation, familial, marital or veteran status, disability, or any other legally protected classes.
    $45k-83k yearly est. 3d ago
  • Director- Cybersecurity Operations

    OUC 4.5company rating

    Senior operations manager job in Orlando, FL

    OUC - The Reliable One, is presently seeking a Cybersecurity Director to join the Digital Technology division. At OUC, we don't just work - we're building a bright future of innovation and transformation for future generations. We are seeking a visionary and results-driven professional to lead enterprise-wide digital initiatives and oversee all aspects of cyber operations. This strategic leadership role is critical to executing our newly developed cyber operations strategy and ensuring a secure, scalable, and high-performing technology environment. This position is strategic in nature, ensuring the right leadership is in place to execute the mission of our cyber operations team. With a newly developed cyber strategy ready for execution, this leader will bring the vision, experience, and drive to bring it to life-while also shaping the future of our digital transformation journey. OUC is an industry leader and the second largest municipal utility in Florida, committed to innovation, sustainability, and our community. OUC's mission is to provide exceptional value to our customers and community by delivering sustainable, reliable services and solutions. Click here to learn more about what we do. Key Responsibilities: Incident Response & Operational Excellence Provide strategic oversight of operations, ensuring effective monitoring, detection, and incident response aligned with ITIL best practices. Direct coordinated incident response efforts across technical and business units, ensuring timely resolution and continuous improvement through post-incident reviews. Drive standardization and automation across monitoring, detection, and response capabilities Monitor and audit security SOPs, infrastructure, and network architecture to ensure compliance with standards and policies. Lead and partner to report on the organization's security posture through monthly updates and varying leadership forums. Planning & Project Execution Oversee the design and implementation of cyber strategies and solutions that will ensure secure and stable connectivity for all solutions, infrastructure and platforms. Oversee the deployment, integration, and optimization of security technologies and threat intelligence platforms. Continuously assess and recommend innovative technologies and best practices to enhance the security posture. Effectively manage multiple high-priority projects from initiation through closure. Strategic Leadership & Team Development Lead the maturity and execution of OUC's multi-year cyber operations strategy Build and scale a high-performing security team through strategic hiring, mentorship, and development. Collaborate with cross-functional leaders to align security operations with enterprise goals and objectives, while ensuring smooth day-to-day operations. Deliver actionable insights and performance reporting to executive stakeholders, translating operational metrics into business outcomes and risk reduction. Risk & Governance Partner with the cyber risk governance organization to develop and maintain governance frameworks, policies, and playbooks in alignment with NIST CSF and enterprise risk management strategies. Lead and partner on internal and external audit readiness, maintain the cyber risk register with key risk indicators (KRIs), and serve as the primary liaison for audit activities. Define, track, and report on KPIs to measure operational efficiency, risk reduction, and client value realization. Maintain alignment with enterprise-wide risk mitigation strategies and track progress across domains Cybersecurity Culture & Awareness Partner to embed cyber awareness and best practices across the enterprise. Drive cultural, technical, and process changes to foster a cyber risk-aware workforce. Lead enterprise-wide engagement to promote security-first thinking and ensure alignment with business and compliance goals. The ideal candidate will have: Bachelor's degree in Computer Science, Information Technology, or a related field. 10+ years of progressive experience in digital and technology leadership. Proven experience leading cyber operations and implementing enterprise-scale security strategies. Strong background in IT architecture, system design, and secure delivery models. 5+ years of formal supervisory experience managing diverse technical and security teams. Deep understanding of cybersecurity frameworks, risk management, and compliance. Excellent communication, leadership, and decision-making skills. OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes to cite a few: Competitive compensation Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period. OUC's Hybrid Retirement Program includes a fully-funded cash balance account, defined contribution with employer matching along with a health reimbursement account Generous paid vacation, holidays, and sick time Paid parental leave Educational Assistance Program, to include tuition reimbursement, paid memberships in professional associations, paid conference and training opportunities Wellness incentives and free access to all on-site OUC fitness facilities Access to family-oriented recreational areas Paid Conference and Training Opportunities Free downtown parking Hybrid work schedule Click here to view our Benefits Summary. Salary Range: $164,000- $205,000 annually (commensurate with experience) LOCATION: Reliable Plaza: 100 W. Anderson St. Orlando, FL 32801 Please see below a complete Job description for this position. Job Purpose: Leads transformative, cross-functional efforts to scale and drive efficiencies and to deliver operational excellence, in support of the organization alignment to the corporate strategic vision. Reports to Vice President, Digital & Technology and collaborates with Digital & Technology teams, Transformation teams and other business units within OUC. Enables architectural excellence to drive business transformation efforts inclusive of evaluation and selection of the software and hardware components through a balanced approach. Manages performance, availability, and scalability of systems. Ensures a strong team environment focused on delivery of a stable and reliable technology foundation. Primary Functions: Directly manage separate teams focused on delivering high quality results within one or more major technology disciplines: strategy, software development, operations, engineering, development services, quality engineering, information security, and compliance; Collaborate with internal and external partners to deliver methods, procedures, practices, documents and results to increase reliability and usability of technology while optimizing costs and return on investment; Envision, develop and communicate strategies, plans, and goals for the business unit; Lead large scale technology transformations, emphasize change management and collaboration with stakeholders to ensure service delivery and user adoption of technology; Deliver results based upon annual financial goals, department goals and management requests; Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency for a program, project and/or practice area; Provides leadership in technology best practices; Analyze information and evaluate results to choose the best solutions and solve problems; Work directly with outside vendors to negotiate services and product agreements; Establish Service Level Agreements (SLAs) for internal team and external vendors and metrics for performance assessments; Drives initiatives and team performance to achieving key service and department performance indicators; Oversee the evaluation of new technologies, techniques, and tools; Report status and issues to senior technology management team; Contribute to the establishment, evolution and continued compliance with standard practices and processes within the disciplines; Ensure adherence to technology policies and comply with all security controls and that all work products meet quality standards and risks/issues are effectively managed; Participate in periodic Disaster Recovery (DR), Business Continuity Planning (BCP) and various regulatory/compliance testing and reporting; Manage and lead a staff of direct and indirect reports to provide direction of day-to-day activities towards accomplishing the department's strategic plan including, but not limited to, employee coaching, development, and performance evaluation; Evaluate and align talent to current and future business needs; mitigate talent risks; Maintain effective business unit work groups and leadership team; foster a culture of respect and continuous learning; Develop, measure, and take action on performance metrics for teams and individuals within the business unit; communicate performance expectations, support staff professional goals, and brief all related issues, initiatives, and actions, risks or concerns with Leadership; Manage selection and promotion procedures including reviewing applicants and interviewing potential new employees to select candidates for open positions within the business unit; Develop the annual operating and/or capital budgets for the area; ensure that operations are managed within authorized budgets; advise, develop, review and approve budgets, plans, and business goals; Performs other related duties as assigned. Technical Requirements: Working knowledge of all, but not limited to the following: Proficient in latest technology for IT systems and management; Through understanding of IT and practical applications to support the company goals; Analysis, implementation and evaluation of IT environments and their specifications; System design and architecture; Technical Delivery and Support Models including related implementations; Project management methodologies. Familiarity with all, but not limited to the following: Corporate Software Applications: CIS, ERP, GIS, CRM; Security monitoring, analysis and forensics tools; Network monitoring and analysis technology; Charts, diagrams, and Architectural diagrams; Risk assessments; Technical reports; Agile methodologies; Budgeting and Resource Planning; Vendor and Contract Management; Performance Management; Related industry, organizational and departmental policies, practices, and procedures; legal guidelines, ordinances, and laws; Preparing and delivering presentations to senior leadership; Identifying strategic needs and developing departmental strategic plans and goals; Developing and maintaining capital and operational budgets. Effective written, verbal, and interpersonal communication skills; Technical management skills through the delivery lifecycle including planning, transitions and dependencies and managing any 3rd parties involved; Ability to: Meet aggressive deadlines while remaining flexible to the needs of the business. Demonstrate a proactive attitude and always take the initiative in ensuring projects are delivered on time and to the expected quality. Keep pace with the latest thinking and new technologies Communicate effectively with variety of stakeholders and gain alignment, and/or influence required action Evaluate data and make or recommend informed strategic and tactical decisions; Balance focus on big picture while ensuring delivery at the day-to-day detail level. Education/Certification/Years of Experience Requirements: Bachelor's degree in Computer Science, Information Technology, or directly related field of study from an accredited college or university; Minimum of ten (10) years of digital and technology experience, to include: Experience implementing a wide range of technology solutions (both on premise and cloud); Experience formulating and implementing a high-level technology strategy and road maps including establishing governance models, standards, architecture frameworks and policies; Experience leading enterprise-scale technical projects, initiatives and change management; Five (5) years of formal supervisory and leadership experience in a technology setting managing diverse teams; Working Conditions: This job is performed primarily in an office work environment. This job may occasionally work in confined spaces. This job occasionally requires call outs and/or extended work hours, including evenings, weekends, and/or holidays. Physical Requirements: This job consists of sitting, walking, standing, and may lift up to twenty (20) pounds, bending/stooping, and repetitive motions. This job requires constant speaking and hearing, writing, typing, and detailed inspection. OUC-The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, sex, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations . EOE M/F/Vets/Disabled
    $164k-205k yearly 18d ago
  • PSFB/CCSFS Operations Manager/Site Lead

    V2X

    Senior operations manager job in Melbourne, FL

    The PSFB/CCSFS Site Lead serves as the forward-operating support leader for the Ascension Island BOS/MSS contract, functioning under the direction of the Ascension Island Site Manager (SM). This role ensures smooth logistics, personnel management, and contract execution from the U.S. mainland, facilitating the movement of supplies, personnel, and communications in support of operations on Ascension Island. The Site Lead coordinates and manages daily operations, quality assurance, compliance, and reporting functions for the PSFB/CCSFS region and ensures full integration with mission needs on Ascension Island. Responsibilities + Manage all day-to-day contract operations, personnel scheduling, and subcontractor performance for activities based at PSFB/CCSFS in support of the Ascension Island mission. + Facilitate all shipping, receiving, and port operations (e.g., Port Canaveral) for cargo and personnel traveling to/from Ascension Island, ensuring compliance with U.S. and host nation requirements. + Supervise assigned personnel and ensure compliance with deployment schedules, training, and readiness in accordance with SPOT requirements. + Serve as point of contact and be available (in person or remotely) during emergencies to manage continuity of operations for PSFB/CCSFS-related efforts. + Liaise with the Site Manager, U.S. Government (USG) representatives, military units, and subcontractors to maintain alignment of efforts and mission priorities. + Implement and support the Quality Control Plan (QCP) and ISO 9001-compliant Quality Management System (QMS) as it pertains to PSFB/CCSFS operations. + Provide timely reports, updates, and operational documentation as required by the contract's Contract Data Requirements List (CDRLs), including Monthly Status Reports, situation reports, and performance metrics. + Ensure all activities are executed in accordance with the PWS, AFCAP V Basic Contract, federal and state laws, and international agreements governing personnel and logistics operations. + Provide advisory input and tactical execution support to the Ascension Island Site Manager regarding long-range planning, risk management, and overall mission sustainment. + Regular virtual coordination with teams deployed to Ascension Island + Travel to Ascension Island or other sites may be required periodically for leadership oversight and program support + This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned to meet the ongoing needs of the organization. Qualifications Education & Certifications: + High school diploma or equivalent required. + Associate's or Bachelor's degree in Business Administration, Human Resources, or a related field preferred; additional relevant experience may be substituted in lieu of formal education. Qualifications: + Minimum of 7 years of experience in operations, logistics, or base support services-preferably in military or government contracting environments. + Demonstrated leadership experience managing diverse teams and complex operational tasks. + Familiarity with U.S. Government logistics and shipping procedures; prior experience with overseas or remote site support is highly desirable. + Strong understanding of DoD contracting, AFCAP program guidelines, and the SPOT accountability system. + Ability to communicate effectively with internal teams, U.S. Government stakeholders, and host nation representatives. + Strong problem-solving, organizational, and decision-making abilities. + Proficiency with Microsoft Office and logistics management systems. + U.S. citizenship and ability to obtain security clearance as required. Preferred Skills: + PMP or related project management certification. + Previous experience supporting AFRICOM or remote island operations. + Familiarity with UK/Ascension Island import/export regulations. + Knowledge of ISO 9001 quality systems and Total Force Accountability systems. At V2X, we are deeply committed to both equal employment opportunity and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.
    $59k-104k yearly est. 15d ago
  • VP of Ops and Training

    Huey Magoo S Restaurants LLC

    Senior operations manager job in Orlando, FL

    Job DescriptionVice President of Operations & Training ???? Orlando, FL | Full-Time | Executive Leadership Role At Huey Magoo's, we're all about serving the Filet Mignon of Chicken - and delivering genuine care with every guest interaction. As we continue to grow nationwide, we're looking for a passionate and strategic Vice President of Operations and Training to lead the charge in ensuring every restaurant - corporate and franchised - delivers on our promise of quality, consistency, and hospitality. This is a high-impact leadership role that oversees corporate operations, franchisee support, field operations (FBCs), and training - ensuring operational excellence and culture thrive hand-in-hand across the entire system. What You'll Do Provide strategic leadership and direction for all corporate and franchise operations, upholding Huey Magoo's high standards for food quality, service, cleanliness, and hospitality. Oversee corporate restaurant operations as centers of excellence and models of profitability and performance. Lead and develop our Franchise Business Consultant and Training teams, ensuring every franchisee has the tools and guidance to succeed. Build and maintain strong, trust-based relationships with franchisees and internal partners. Drive continuous improvement in operations, training, and systems to support growth and brand consistency. Collaborate with Marketing, Supply Chain, Development, and Finance to align operational goals with company strategy. Analyze key performance metrics (sales, labor, food cost, guest satisfaction) and execute strategies to strengthen performance across the system. Champion Huey Magoo's culture - leading with integrity, respect, accountability, and heart. What We're Looking For 5-7 years of progressive leadership experience in multi-unit franchise restaurant operations, including both corporate and franchise management. Experience overseeing corporate restaurant operations and training functions. Proven success leading field operations teams (FBCs, trainers, or regional leaders. Strong understanding of restaurant P&L, operational systems, and guest experience drivers. Exceptional leadership, communication, and relationship-building skills. A passion for people, hospitality, and upholding the Huey Magoo's mission and culture. Bachelor's degree in Business, Hospitality, or a related field preferred. Willingness to travel 25-35% of the year. Why Huey Magoo's? We're not just growing - we're growing the right way. At Huey Magoo's, we take pride in doing what's right for our guests, our franchisees, and our people. Joining our team means becoming part of a brand that values excellence, teamwork, and genuine care - both in and out of the restaurant. If you're a people-first leader ready to make a lasting impact and help shape the next chapter of Huey Magoo's growth, we want to hear from you. ????Don't Chicken Out - Apply now to bring your leadership to the Filet Mignon of Chicken . Competitive Medical Benefits - Health, Vision, and Dental | 401k with Employer Match | Paid Time Off | Company-Paid Holidays | Year End Bonus | Short Term Disability | Long Term Disability | Employee Discounts | Fun Company swag | And More!
    $103k-170k yearly est. 11d ago
  • District Operations Director

    Firstkey Homes 4.2company rating

    Senior operations manager job in Orlando, FL

    SUMMARY OF RESPONSIBILITIES The District Operations Director will oversee the daily management and coordination of property operations in their assigned market which includes property acquisition, property renovation, leasing, property management, financial performance and collections. This role will develop and maintain strong working relationships with local markets, national and corporate employees as well as third-party vendors and leasing firms. ESSENTIAL DUTIES Interface with local leasing team daily to monitor available home inventory, home pricing, traffic, new leases and turnover. Manage and drive team responsibilities to achieve leasing and occupancy goals in assigned market. Oversee management of local market staff. Provide training, coaching, and constructive feedback in compliance with company policies to foster growth and increased productivity amongst employees. Manage the collections process for accounts receivable. Reviewing monthly maintenance expenses and implement practices to reduce maintenance costs. Implement and execute company operating procedures to ensure compliance within local market Minimize property-level expenses by managing and providing feedback to Field Operations team, including Senior Field Manager when applicable. Oversee property maintenance and turnover of all properties, both rented and vacant. Ensure that properties are secured during move in and that move out procedures are being enforced. Investigate complaints by tenants and resolving issues in accordance to company policy. Reinforce tenant occupancy policies and procedures. Review financial reports weekly, monthly and quarterly to ensure YARDI data is entered timely and accurately. Ensure property records are maintained in accordance with company and state-specific statutes standards. Assist with development of marketing programs for assigned local market to drive tenant retention, tenant relation programs and setting rent prices for homes. Partner with Human Resources and third-party recruiting firms to assist with workforce planning efforts such as recruiting, interviewing, and staffing for assigned local market. This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's manager at any time based upon Company need. Maintain an active real estate license and adhere to company real estate license requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORKING CONDITIONS Primarily working within an indoors office environment May sit for several hours at a time and climb up and down stairs multiple times each day Prolonged exposure to computer screens Must travel throughout applicable market using personal vehicle Occasional hands-on work and training required REQUIRED EDUCATION AND EXPERIENCE Bachelor's Degree in Business Administration, Finance, Planning or related work experience An active real estate license in the applicable state of practice is required Minimum 5 years of asset and operations management experience General knowledge of budgeting and financial analysis Experience working in a cross-functional group, project management, and/or process improvement-oriented role Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) PREFERRED EDUCATION AND EXPERIENCE Managing Broker License, a plus Knowledge of Yardi Voyager or similar property management program Experience working in a fast pace, high-growth company REQUIRED KNOWLEDGE Management- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Building and Construction- Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads. REQUIRED SKILLS Judgment and Decision Making- Considering the relative costs and benefits of potential actions to choose the most appropriate one. Negotiation- Bringing others together and trying to reconcile differences. Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Monitoring- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Time Management- Managing one's own time and the time of others. Management of Personnel Resources- Motivating, developing, and directing people as they work, identifying the best people for the job. Management of Financial Resources- Determining how money will be spent to get the work done, and accounting for these expenditures. Speaking- Talking to others to convey information effectively. Writing- Communicating effectively in writing as appropriate for the needs of the audience. WORK STYLES & BEHAVIORS Leadership- Job requires a willingness to lead, take charge, and offer opinions and direction. Persistence- Job requires persistence in the face of obstacles. Initiative- Job requires a willingness to take on responsibilities and challenges. Achievement/Effort- Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. Attention to Detail- Job requires being careful about detail and thorough in completing work tasks. Adaptability/Flexibility- Job requires being open to change (positive or negative) and to considerable variety in the workplace. FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status. By applying to this position you are consenting to receive follow-up communication.
    $59k-105k yearly est. Auto-Apply 60d+ ago
  • Construction Site Operations Manager/Superintendent with Schools Experience

    T&G Constructors 4.2company rating

    Senior operations manager job in Orlando, FL

    SITE OPERATIONS MANAGER OBJECTIVE Plans, leads and coordinates all field activities for a particular project including the project schedule, safety, subcontractors, in- house manpower, equipment, site logistics, products and materials. This position reports to the Director of Operations. Essential Functions & Responsibilities: Contributes to development of a thoughtful project pre-plan. Provides liaison between project management, field engineering, estimating, and subcontractors to ensure construction complies with plans and specifications and company quality standards. Keeps senior management informed while maintaining liaison with owner, architect, and design professionals as needed to ensure compliance to design intent and owner satisfactions. Facilitates discovery and correction of contract document “error and omissions” and problem solving. Plans the sequencing of work and determines manpower levels, material quantities and equipment requirements. Takes lead on productivity issues and monitors work performance and efficiency of company employees and subcontractors to ensure project plans and schedules are followed and the project is executed effectively. Ensures compliance with all internal and external record keeping requirements, with particular emphasis on accurately reflecting hours worked and proper coding of activities performed on time cards. Obtains and codes delivery tickets for all items delivered to the job site and expedites weekly to the Project Coordinator for processing. Advises senior level management of potential problems, work interference, or schedule difficulties, while assisting in circumventing/resolving such conflicts. Provide assistance to craft employees in resolving problems. Maintains liaison with project manager and other involved departments (i.e. pre-construction, accounting) as required, supporting construction schedule and timely delivery of required materials and equipment. Practices sound selection and hiring procedures and motivates/support subordinates in developing their capabilities to further company project goals. Responsible for all jobsite safety issues and concerns. Ensure implementation of or adherence to current safety programs and any recommendations made by the Safety Committee. Creates safety awareness throughout the jobsite and maintains OSHA required records. This also includes conducting daily jobsite walkthroughs to identify potential hazards, identifying methods to control or eliminate the hazards, ensuring employees engage in safe and healthful work practices, and ensuring employees receive safety and health training to do their work. Conduct or assist with jobsite Weekly Safety Meetings or Five Minute Safety Talks. Maintains logs and documentation of training, inspections, injuries and illnesses, and other safety records. Participates in accident investigations, communicates all accidents to Human Resources and implements necessary corrective actions. Responsible for continuously expanding and updating professional knowledge and training skills in order to enhance individual and team innovation and productivity. Reviews proposal specifications and drawings to determine scope of work and schedule. Prepares and provides all weekly project paperwork and daily logs via laptop. If necessary for the jobsite, owns and properly uses all tools and equipment as specified on the list of tool requirements. If necessary for the jobsite, provides hands on carpentry and labor as required by the Field Manager. Willingness to travel for extensive periods, as required. Assumes additional responsibilities as directed by the Director of Operations, Senior Site Operations Manager, and/or the Project Manager. Skills, Knowledge, Qualifications and Experience: Four-year construction related degree or equivalent combinations of technical training and/or related experience preferred. Minimum 5 years of construction experience with a minimum of 3 years in a leadership capacity. Ability to lead and evaluate craft performance is essential. Advanced knowledge of various construction disciplines, safety regulations, scheduling, cost control, quality control, engineering drawings and other documents. Must have a thorough understanding of specs and plan reading, computer scheduling programs. Must have a valid driver's license. Must have transportation to work sites. Must be available any and all shifts for possible emergency response. Must be able to satisfy badging requirements and background checks for jobsite. Must have working knowledge of the company's computer systems and software as necessary. Must own and maintain a laptop. This is a salaried exempt position. T&G Constructors is a Drug Free Work Place. T&G Constructors is a minority certified corporation established in Florida in 1987 and holds offices in Orlando, Miami, and Delray Beach. While T&G completes projects in the range of $3 million to $60 million, their sweet spot is in the $10 to $30 million range for the majority of their projects. Specializing in ground up, large-scale renovations and build outs --T&G has been privileged to work in 10 different market sectors: hospitality, K-20 education, entertainment, food/beverage, multi-family, industrial & warehouse, professional office, retail, historical, and worship. Over the last 36 years, T&G has received hundreds of awards in construction excellence and safety. The American Institute of Architects has even awarded T&G The Contractor of the Year Award in recent years. T&G understands the unique challenges that come with construction, including limiting downtime and extreme safety precautions. Since 1987, T&G has become seasoned veterans at careful project sequencing, selecting highly-qualified subcontractors, ensuring proper worker I.D./badging and putting together work schedules according to their clients' wants and needs. AT T&G there is a culture of pride in the work that we do, the team we work alongside and the environment we produce. Relationships and teamwork that extends from employees, industry partners and clients, resulting in long-term partnerships.
    $58k-87k yearly est. 60d+ ago
  • Director, Payment Operations

    Stax 4.2company rating

    Senior operations manager job in Orlando, FL

    Job DescriptionDescription: The Director, Payment Operations is a strategic, hands-on execution role, ideal for a leader who thrives in building structure, driving improvement initiatives, and harnessing technology (including AI) to elevate customer, partner, and internal experiences. Success in this role will be determined by the velocity, quality and scale of the payment operation teams' implementation and support of new projects, feature releases, product launches and cross-functional objectives. You'll work cross-functionally with Finance, Risk, Engineering, Customer Experience, and Partner Success to design, implement, and refine operational processes that ensure reliability, scalability, and exceptional service delivery. Additionally, you will work with the Payment Operations team to prepare for any upcoming changes, solicit feedback, and ensure the necessary tools are provided to successfully support them. Key Responsibilities & Objectives Act as a strategic and operational partner to the VP of Payment Operations in shaping the vision, roadmap, and priorities for the payments operations organization. Lead and execute critical projects to improve operational performance, automate workflows, and enhance scalability. Architect and execute against a best-in-class customer experience Scope new or changing processes, create project plans and work with the team to oversee execution Closely monitor and report on project updates, sharing key timelines and actively monitoring deliverables Work with team to continually improve merchant and partner hand-offs from Sales, Commercial, and Underwriting to reduce controllable attrition Recognize trends and seek feedback from internal and end users on: gaps post new launch of initiatives desired product and feature updates interactions with internal teams Consistently bring creative ideas to leadership on how to improve the end user experience either through cost-saving measures or experience enhancements Maintain control of complex issues, gathering information for escalation and strategies for resolution Audit documentation to ensure resources and processes for the team are available and current Execute on vision and future direction for the payment ops team through long-term strategic planning, while executing on near-term objectives and milestones Assist with budgeting and managing operations in accordance with established fiscal parameters Requirements: 5-7 years of payments/Fintech experience in an operations role Strong project management, organizational, and communication skills with the ability to influence across teams and levels Excellent problem solving, analytical and decision-making skills Understanding of planning frameworks and methods Shows flexibility and always goes the extra mile to meet the needs of the business, Partner and client Commitment and self-motivation to work within deadlines with minimum supervision Deeply analytical by nature, questioning that which cannot be proven Knowledge of relevant payments processes, products and regulations Solution -oriented, with the ability to think strategically and creatively while making decisions Comfortable in a fast-paced, evolving environment with competing priorities.
    $56k-98k yearly est. 9d ago
  • Director of Operations

    The Jobs Partnership of Flor

    Senior operations manager job in Orlando, FL

    Principle Duties & Responsibilities:• Work with President to execute the strategic plan developed by President and the Board of Directors • Oversee and direct daily operations to ensure effectiveness and efficiency • Operational management responsibility for Finance, IT, HR, and Administration activities • Leads Operational Planning activities • Financial Management o Develop Annual Budget o Manage Performance to Budget o Supervise all Financial Operational Activities o Negotiate vendor contracts and agreements • Direct Management of the LifeWorks Program Manager, Program Manager, and Office Administrator • Design, Implement, and Reinforce Organizational Policies and Processes • Evaluate and analyze productivity and performance of organization and employees • Report to and Consult with the President about Strategy and Operations • Evaluate and Manage Employee satisfaction and morale Knowledge & Skills Required:• Ability to manage an environment where everyone is treated with dignity, compassion and respect • Excels working across departments and functions • Good Communicator - verbal and written • Ability to Lead teams which are innovative, proactive, and mission-oriented• Excellent Problem solver • Effective motivator • Skilled negotiator • Strong business acumen with knowledge of operations, finance, and operations management • Ability to manage people and delegate tasks • Manage multiple tasks, utilize time management skills to meet critical deadlines • Demonstrate standards for professional conduct in speech, actions, appearance and ethics • Strong technology skills and knowledge of broad range of business software programs (including Microsoft Office) and cloud-based technologies Education & Experience Required:• Bachelors Degree in Business Management, Finance, Operations, or related field • 3 years minimum experience in managerial position managing employees and operations• Previous experience with managing internal and external vendors • Experience in nonprofit work helpful but not required • Knowledge of the faith community beneficial
    $59k-107k yearly est. 60d+ ago
  • Director of Operations-Primary care

    The Nemours Foundation

    Senior operations manager job in Orlando, FL

    Nemours is seeking a Director of Operations, Primary Care (Full-Time), to join our Nemours team in Orlando, Florida. Nemours primary care practices provide a kid-friendly, family-centered pediatric primary care experience for families in Central Florida. With 20 primary care and 3 urgent care practices conveniently located throughout the region, we provide quality, professional pediatric services with special attention on preventive care and whole-child wellness. This position is responsible for providing leadership, organization, planning, direction, and coordinated administration to the operational aspects associated with the Primary Care. This position exists to support the Administrator of Primary Care. The Director of Operations provides operational leadership assuring that the Department maintains a patient/customer focus and achieves fiscal viability by meeting and exceeding budget and operational targets. The Director partners with the Administrator, Regional Chiefs, and Clinical Operations Directors in Primary Care on developing strategic, operating, and financial plans to accomplish the Enterprise and Value Based Services Organization mission and goals. The Director collaborates and communicates with key members of the Value Based Services Organization, Physician Practice, Hospital, Service Excellence, Risk Management, Quality, Safety, Compliance, Finance, and all other departments to develop programs, services, and initiatives that anticipate future customer needs, build customer loyalty and advance the journey toward value and health equity. The Director drives operational integration of programs by ensuring alignment and communication with key stakeholders and maximizes efficiencies through consistent policy application and leveraging of technology. The director provides oversight and/or direction to area managers and is a key leader in promoting diversity and inclusion in our workforce and for our patients / families. Responsible for Operational Management within Primary Care including: Collecting data about patient access, clinic flow, and patient satisfaction to prepare analyses and reports to identify progress and adverse trends and making recommendations and implementing changes when needed. Creating and submitting data/statistical reports that help monitor and maintain the highest level of operational efficiency. Partnering with Primary Care leadership in developing performance targets, reporting variances, and creating remediation plans. Challenging systems, processes, and methodologies that are not working for stability of the department in positive and productive ways. Evaluating work processes, time management, and efficiency of staff to maximize productivity and ensure maximum utilization of resources available. Leading continuous improvement efforts including improvement events and ensuring all continuous improvement strategies and tactics are executed throughout the Department in an efficient and effective manner to optimize results. Providing prompt, thorough, and accurate information to keep the Administrator appropriately informed of the Department's operating results. Issue resolution and development of corrective action plans for processes and metrics that are not achieving determined targets. Acting as intermediary between patients, families, referring community, departments, and staff. 2. Financial Management Assisting the Administrator of Primary Care in the development, implementation, and management of the capital and operating budgets using the enterprise-wide standards and processes. Challenging systems, processes, and methodologies that are not working for the financial health and stability of the department in positive and productive ways. Providing financial analysis and decision support to the Administrator of Primary Care. Must possess the ability to prioritize projects in line with department's financial goals, negotiate resource allocation, and direct work teams to achieve revenue/expense objectives. Tracking accounts payable and reimbursement requests. Identifying opportunities for improved financial performance and implementing action plans. Providing ongoing assessment of Revenue Cycle and providing remediation plans. Demonstrates understanding of and engagement with value contracts to ensure systems support achievement of financial targets associated with risk contracts. 3. Quality Assurance and Improvement Monitoring systems, identifying opportunities to improve services, writing reports, making recommendations, and implementing changes to improve quality of care through resource utilization, operational assessments and productivity management. Utilizing the results of satisfaction surveys to make improvements impacting patient satisfaction. Utilizes Plan-Do-Check-Act for daily problem solving. Attends the Department's huddles and provides necessary leadership, guidance, and support to ensure the huddles are operating efficiently and effectively. 4. Providing oversight and/or direct supervision of Primary Care management and administrative staff. Participating in the recruitment and training of associates and managers and assuring the development of associates through orientation and training programs and through work experiences. Defining performance expectations for direct reports through the Performance Management System, including department-specific job descriptions and measurable performance standards. Creating an environment that encourages and supports self-development and learning for all associates through regular feedback. Making recommendations on staffing levels needed to meet the demands of changing patient volumes and relevant data metrics to ensure performance standards are maintained. Evaluating work processes, time management, and efficiency of staff to maximize productivity and ensure maximum utilization of resources available. Creating an environment that promotes diversity of thought and inclusivity. 5. Customer Service and Satisfaction; Service Excellence Representing and demonstrating a commitment to excellence in Customer Service and Patient Satisfaction within the Department of Primary Care. Identifying opportunities to improve services, making recommendations, and implementing actions. Participating in organizational service excellence initiatives. Acting as an intermediary between patients, families, departments, staff and referring community, Investigating, responding to, and documenting customer complaints to identify opportunities to improve operational processes, quality of care, and patient satisfaction. 6. Monitoring/ensuring compliance of department personnel, financial, and administrative policies. 7. Embracing and consistently demonstrating Nemours Core Values and Standards of Behavior. Creating and supporting an environment that fosters diversity, inclusion, teamwork, respect, cooperation, accountability and trust. 8. Performing other duties as required or assigned. Job Requirements Completed or planned completion of Master's degree in Business, Health Administration, or related field. Minimum five (5) years of experience. Demonstrated experience in management required. Strong financial and operational management background required. Demonstrated progressive experience in healthcare management preferred. What We Offer Competitive base compensation in the top quartile of the market Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement Comprehensive benefits: health, life, dental, vision Mortgage assistance, relocation packages and 403B with employer match. Licensure, CME and dues allowance Not-for-profit status; eligibility for Public Service Loan Forgiveness For those living and working in Florida, enjoy the benefit of no state income tax. Those based in Delaware benefit from the state's moderate tax structure. #LI-MW1
    $59k-107k yearly est. Auto-Apply 6d ago
  • Director of Operations - Opening Team

    Level99 Entertainment

    Senior operations manager job in Orlando, FL

    Job DescriptionWHO WE ARE Level99 is a real-world gaming venue designed for adults, featuring over 50 mental and physical challenges in artistic environments. Games range from ninja warrior obstacle course style challenges to mental logic puzzles, and everything in between. Each challenge is quick-just 1 to 4 minutes-and Players can do the same room over and over again, or they can move on to something new. Like a video game, Players earn rewards, climb the leaderboard, and make progress - each time a Player comes back, the game remembers where they left off. Alongside the games, Level99 offers a full-service bar and award-winning restaurant - featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, and is opening in West Hartford, CT, Disney Springs, FL, and King of Prussia, PA. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit *************** for more details. Level99 Disney Springs, FL - coming soon! OVERVIEW The Level99 team is seeking a Director of Operations for our upcoming opening in Disney Springs who will be responsible for ensuring a best-in-class customer experience for nearly 500,000 guests per year by managing daily operations of our entertainment, bar and fast-casual food venue which combined spans over 45,000 square feet. The Director of Operations will lead a team of 100+ team members and deliver exceptional financial results via their commitment to detail and ability to work across all levels of the Level99 organization. A successful candidate will not only be a strategic business leader, but will also dive into all of the daily details and be the expert on every role within the organization leading by example day-in, and day-out. The Director of Operations is responsible for the overall success of the venue: cultivating a team environment that provides our guests with an extraordinary hospitality experience while directing the management team (across food & beverage, entertainment operations, event operations, and maintenance) and ensuring all team members perform at a consistently high level. Our team is highly collaborative, working alongside teammates from multiple disciplines to produce optimal results.RESPONSIBILITIES Lead, direct and manage all aspects of day-to-day venue operations including ensuring a customer-first experience and developing / managing all team members (scheduling, compliance, standards/performance, and policies). Lead the management and improvement of the financial performance of the unit executing a cadence of daily, weekly, and period-frequency projects ensuring operating standards are maintained concurrently (eg sales forecasting, scheduling, inventory, local vendor relations, etc) Ensure best-in-class hospitality experience and team member satisfaction. Monitor and develop team member performance, particularly the leadership team, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward. Recruit, hire and train team members, overseeing the success and development of 100+ individuals at the venue. Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements. Support the development and lead the execution of the Level99 operations playbook, ensuring standards are consistently upheld across venues. Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies and communicate learnings across the organization for consistency and best-in-class operations. Travel (as necessary) between venues and to the Support Center to enhance overall team collaboration, leverage learnings and best practices, and drive the overall success of Level99 Disney. Other duties, as assigned MUST-HAVE SKILLS Minimum 15 years of high-volume progressive growth in the hotel, entertainment, or restaurant industries Multi-unit operations, or multi-discipline (within a single, large format unit), experience Deep knowledge of hospitality, entertainment, or restaurant operating systems including sales forecasting, labor management & scheduling, COGS reporting, invoice management, reservation management, and more Strong guest-facing communication and service recovery skills Team-first attitude and ability to successfully communicate across all levels of the organization Exceptional verbal, written, and interpersonal skills Requires strong computer skills and proficiency in Google Suite and/or Microsoft Office specifically Word, Excel, & PowerPoint Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required Must possess outstanding organizational and administrative skills, coupled with excellent attention to detail Ability to train on-site in Greater Boston or Tysons Corner, VA OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE Knowledge of a second language, particularly Spanish, a plus Experience with new openings for hotels, restaurants, or entertainment establishments Experience with Disney properties, a plus While we don't expect a candidate to have deep experience in all of the above, we're looking for someone with the passion and capability to learn quickly in the areas that are new! YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU… • Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job• Are just a little bit obsessive about getting the details right the first time• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now" Level99 is an E-Verify employer.
    $59k-107k yearly est. 9d ago
  • Director of Operations-Primary care

    Nemours Foundation

    Senior operations manager job in Orlando, FL

    Nemours is seeking a Director of Operations, Primary Care (Full-Time), to join our Nemours team in Orlando, Florida. Nemours primary care practices provide a kid-friendly, family-centered pediatric primary care experience for families in Central Florida. With 20 primary care and 3 urgent care practices conveniently located throughout the region, we provide quality, professional pediatric services with special attention on preventive care and whole-child wellness. This position is responsible for providing leadership, organization, planning, direction, and coordinated administration to the operational aspects associated with the Primary Care. This position exists to support the Administrator of Primary Care. The Director of Operations provides operational leadership assuring that the Department maintains a patient/customer focus and achieves fiscal viability by meeting and exceeding budget and operational targets. The Director partners with the Administrator, Regional Chiefs, and Clinical Operations Directors in Primary Care on developing strategic, operating, and financial plans to accomplish the Enterprise and Value Based Services Organization mission and goals. The Director collaborates and communicates with key members of the Value Based Services Organization, Physician Practice, Hospital, Service Excellence, Risk Management, Quality, Safety, Compliance, Finance, and all other departments to develop programs, services, and initiatives that anticipate future customer needs, build customer loyalty and advance the journey toward value and health equity. The Director drives operational integration of programs by ensuring alignment and communication with key stakeholders and maximizes efficiencies through consistent policy application and leveraging of technology. The director provides oversight and/or direction to area managers and is a key leader in promoting diversity and inclusion in our workforce and for our patients / families. * Responsible for Operational Management within Primary Care including: * Collecting data about patient access, clinic flow, and patient satisfaction to prepare analyses and reports to identify progress and adverse trends and making recommendations and implementing changes when needed. * Creating and submitting data/statistical reports that help monitor and maintain the highest level of operational efficiency. * Partnering with Primary Care leadership in developing performance targets, reporting variances, and creating remediation plans. * Challenging systems, processes, and methodologies that are not working for stability of the department in positive and productive ways. * Evaluating work processes, time management, and efficiency of staff to maximize productivity and ensure maximum utilization of resources available. * Leading continuous improvement efforts including improvement events and ensuring all continuous improvement strategies and tactics are executed throughout the Department in an efficient and effective manner to optimize results. * Providing prompt, thorough, and accurate information to keep the Administrator appropriately informed of the Department's operating results. * Issue resolution and development of corrective action plans for processes and metrics that are not achieving determined targets. * Acting as intermediary between patients, families, referring community, departments, and staff. 2. Financial Management * Assisting the Administrator of Primary Care in the development, implementation, and management of the capital and operating budgets using the enterprise-wide standards and processes. * Challenging systems, processes, and methodologies that are not working for the financial health and stability of the department in positive and productive ways. * Providing financial analysis and decision support to the Administrator of Primary Care. * Must possess the ability to prioritize projects in line with department's financial goals, negotiate resource allocation, and direct work teams to achieve revenue/expense objectives. * Tracking accounts payable and reimbursement requests. Identifying opportunities for improved financial performance and implementing action plans. * Providing ongoing assessment of Revenue Cycle and providing remediation plans. * Demonstrates understanding of and engagement with value contracts to ensure systems support achievement of financial targets associated with risk contracts. 3. Quality Assurance and Improvement * Monitoring systems, identifying opportunities to improve services, writing reports, making recommendations, and implementing changes to improve quality of care through resource utilization, operational assessments and productivity management. * Utilizing the results of satisfaction surveys to make improvements impacting patient satisfaction. * Utilizes Plan-Do-Check-Act for daily problem solving. * Attends the Department's huddles and provides necessary leadership, guidance, and support to ensure the huddles are operating efficiently and effectively. 4. Providing oversight and/or direct supervision of Primary Care management and administrative staff. * Participating in the recruitment and training of associates and managers and assuring the development of associates through orientation and training programs and through work experiences. * Defining performance expectations for direct reports through the Performance Management System, including department-specific job descriptions and measurable performance standards. * Creating an environment that encourages and supports self-development and learning for all associates through regular feedback. * Making recommendations on staffing levels needed to meet the demands of changing patient volumes and relevant data metrics to ensure performance standards are maintained. * Evaluating work processes, time management, and efficiency of staff to maximize productivity and ensure maximum utilization of resources available. * Creating an environment that promotes diversity of thought and inclusivity. 5. Customer Service and Satisfaction; Service Excellence * Representing and demonstrating a commitment to excellence in Customer Service and Patient Satisfaction within the Department of Primary Care. Identifying opportunities to improve services, making recommendations, and implementing actions. Participating in organizational service excellence initiatives. * Acting as an intermediary between patients, families, departments, staff and referring community, * Investigating, responding to, and documenting customer complaints to identify opportunities to improve operational processes, quality of care, and patient satisfaction. 6. Monitoring/ensuring compliance of department personnel, financial, and administrative policies. 7. Embracing and consistently demonstrating Nemours Core Values and Standards of Behavior. Creating and supporting an environment that fosters diversity, inclusion, teamwork, respect, cooperation, accountability and trust. 8. Performing other duties as required or assigned. Job Requirements * Completed or planned completion of Master's degree in Business, Health Administration, or related field. * Minimum five (5) years of experience. * Demonstrated experience in management required. * Strong financial and operational management background required. * Demonstrated progressive experience in healthcare management preferred. What We Offer * Competitive base compensation in the top quartile of the market * Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement * Comprehensive benefits: health, life, dental, vision * Mortgage assistance, relocation packages and 403B with employer match. * Licensure, CME and dues allowance * Not-for-profit status; eligibility for Public Service Loan Forgiveness * For those living and working in Florida, enjoy the benefit of no state income tax. Those based in Delaware benefit from the state's moderate tax structure. #LI-MW1
    $59k-107k yearly est. Auto-Apply 6d ago
  • Director of Operations - Apparel & Screenprinting

    Hrpivot

    Senior operations manager job in Orlando, FL

    About Spirit Jersey Spirit Jersey is an iconic lifestyle apparel brand known for its oversized silhouettes, bold graphics, and uplifting spirit. The Opportunity We're seeking a Director of Operations to lead and scale our new Orlando manufacturing and screen-printing facility. This hands-on executive role oversees the full operation-from product development and sourcing to silk screen production, quality control, fulfillment, and facility management. The ideal candidate combines operational excellence with creative understanding, ensuring Spirit Jersey's heritage of quality, consistency, agility and innovation continues to thrive at scale. Key Responsibilities Lead and develop cross-functional teams across Design, Product Development, Sourcing, Art, Screen Printing, Quality Control, Fulfillment, and Facilities. Foster a collaborative, family-first culture grounded in accountability, creativity, and teamwork. Drive operational discipline through process optimization, production calendars, KPIs, and digital transformation. Serve as the Subject Matter Expert (SME) in silk screen printing and apparel embellishment innovation. Ensure on-time, high-quality production within budget and margin goals. Manage sourcing and vendor relationships to maintain efficiency and quality standards. Oversee safety, compliance, and environmental standards (OSHA, AQM). Leverage ERP (A2000), PLM (Centric), and related systems to enhance visibility, accuracy, and decision-making. Partner with our Los Angeles Facility on process alignment, capacity planning, and technology integration. Qualifications 10+ years of senior leadership in apparel manufacturing, production, sourcing, or screen printing. Expert knowledge of silk screen production, garment embellishment, and end-to-end manufacturing. Proven success in delivering consistent quality and on-time execution. Strong command of ERP and PLM systems (A2000 and Centric experience preferred). Demonstrated ability to lead large teams and manage high-volume facilities. Exceptional communication, analytical, and leadership skills. Background in licensed, resort, or lifestyle apparel brands preferred. What We Offer Competitive compensation with performance-based incentives. Leadership of a flagship operation for a globally recognized brand. A creative, growth-oriented environment where innovation meets purpose. Career advancement within a company built on authenticity, agility, and inspiration. Location On-site in Orlando, Florida - daily presence required for production leadership and cross-team collaboration. Spirit Jersey Uplifting Your Spirit. Since 1983. #SpiritJersey #DirectorOfOperations #ApparelManufacturing #ScreenPrinting #OperationsLeadership #ProductionManagement #FashionManufacturing #TextileInnovation #MadeInUSA #OrlandoJobs #ManufacturingExcellence #CreativeLeadership #LifestyleBrand #PLM #ERP #CentricPLM #A2000 #SupplyChainLeadership #OnTimeDelivery #QualityFirst
    $59k-107k yearly est. Auto-Apply 60d+ ago
  • Director of Operations-Primary care

    Nemours

    Senior operations manager job in Orlando, FL

    Nemours is seeking a Director of Operations, Primary Care (Full-Time), to join our Nemours team in Orlando, Florida. Nemours primary care practices provide a kid-friendly, family-centered pediatric primary care experience for families in Central Florida. With 20 primary care and 3 urgent care practices conveniently located throughout the region, we provide quality, professional pediatric services with special attention on preventive care and whole-child wellness. This position is responsible for providing leadership, organization, planning, direction, and coordinated administration to the operational aspects associated with the Primary Care. This position exists to support the Administrator of Primary Care. The Director of Operations provides operational leadership assuring that the Department maintains a patient/customer focus and achieves fiscal viability by meeting and exceeding budget and operational targets. The Director partners with the Administrator, Regional Chiefs, and Clinical Operations Directors in Primary Care on developing strategic, operating, and financial plans to accomplish the Enterprise and Value Based Services Organization mission and goals. The Director collaborates and communicates with key members of the Value Based Services Organization, Physician Practice, Hospital, Service Excellence, Risk Management, Quality, Safety, Compliance, Finance, and all other departments to develop programs, services, and initiatives that anticipate future customer needs, build customer loyalty and advance the journey toward value and health equity. The Director drives operational integration of programs by ensuring alignment and communication with key stakeholders and maximizes efficiencies through consistent policy application and leveraging of technology. The director provides oversight and/or direction to area managers and is a key leader in promoting diversity and inclusion in our workforce and for our patients / families. Responsible for Operational Management within Primary Care including: Collecting data about patient access, clinic flow, and patient satisfaction to prepare analyses and reports to identify progress and adverse trends and making recommendations and implementing changes when needed. Creating and submitting data/statistical reports that help monitor and maintain the highest level of operational efficiency. Partnering with Primary Care leadership in developing performance targets, reporting variances, and creating remediation plans. Challenging systems, processes, and methodologies that are not working for stability of the department in positive and productive ways. Evaluating work processes, time management, and efficiency of staff to maximize productivity and ensure maximum utilization of resources available. Leading continuous improvement efforts including improvement events and ensuring all continuous improvement strategies and tactics are executed throughout the Department in an efficient and effective manner to optimize results. Providing prompt, thorough, and accurate information to keep the Administrator appropriately informed of the Department's operating results. Issue resolution and development of corrective action plans for processes and metrics that are not achieving determined targets. Acting as intermediary between patients, families, referring community, departments, and staff. 2. Financial Management Assisting the Administrator of Primary Care in the development, implementation, and management of the capital and operating budgets using the enterprise-wide standards and processes. Challenging systems, processes, and methodologies that are not working for the financial health and stability of the department in positive and productive ways. Providing financial analysis and decision support to the Administrator of Primary Care. Must possess the ability to prioritize projects in line with department's financial goals, negotiate resource allocation, and direct work teams to achieve revenue/expense objectives. Tracking accounts payable and reimbursement requests. Identifying opportunities for improved financial performance and implementing action plans. Providing ongoing assessment of Revenue Cycle and providing remediation plans. Demonstrates understanding of and engagement with value contracts to ensure systems support achievement of financial targets associated with risk contracts. 3. Quality Assurance and Improvement Monitoring systems, identifying opportunities to improve services, writing reports, making recommendations, and implementing changes to improve quality of care through resource utilization, operational assessments and productivity management. Utilizing the results of satisfaction surveys to make improvements impacting patient satisfaction. Utilizes Plan-Do-Check-Act for daily problem solving. Attends the Department's huddles and provides necessary leadership, guidance, and support to ensure the huddles are operating efficiently and effectively. 4. Providing oversight and/or direct supervision of Primary Care management and administrative staff. Participating in the recruitment and training of associates and managers and assuring the development of associates through orientation and training programs and through work experiences. Defining performance expectations for direct reports through the Performance Management System, including department-specific job descriptions and measurable performance standards. Creating an environment that encourages and supports self-development and learning for all associates through regular feedback. Making recommendations on staffing levels needed to meet the demands of changing patient volumes and relevant data metrics to ensure performance standards are maintained. Evaluating work processes, time management, and efficiency of staff to maximize productivity and ensure maximum utilization of resources available. Creating an environment that promotes diversity of thought and inclusivity. 5. Customer Service and Satisfaction; Service Excellence Representing and demonstrating a commitment to excellence in Customer Service and Patient Satisfaction within the Department of Primary Care. Identifying opportunities to improve services, making recommendations, and implementing actions. Participating in organizational service excellence initiatives. Acting as an intermediary between patients, families, departments, staff and referring community, Investigating, responding to, and documenting customer complaints to identify opportunities to improve operational processes, quality of care, and patient satisfaction. 6. Monitoring/ensuring compliance of department personnel, financial, and administrative policies. 7. Embracing and consistently demonstrating Nemours Core Values and Standards of Behavior. Creating and supporting an environment that fosters diversity, inclusion, teamwork, respect, cooperation, accountability and trust. 8. Performing other duties as required or assigned. Job Requirements Completed or planned completion of Master's degree in Business, Health Administration, or related field. Minimum five (5) years of experience. Demonstrated experience in management required. Strong financial and operational management background required. Demonstrated progressive experience in healthcare management preferred. What We Offer Competitive base compensation in the top quartile of the market Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement Comprehensive benefits: health, life, dental, vision Mortgage assistance, relocation packages and 403B with employer match. Licensure, CME and dues allowance Not-for-profit status; eligibility for Public Service Loan Forgiveness For those living and working in Florida, enjoy the benefit of no state income tax. Those based in Delaware benefit from the state's moderate tax structure. #LI-MW1
    $59k-107k yearly est. Auto-Apply 6d ago
  • Construction Operations Director

    Westbrook Service Company 4.5company rating

    Senior operations manager job in Orlando, FL

    Westbrook Vision To be a thriving company that makes a lasting impact in Central Florida for generations to come. Westbrook Mission To create an employee experience so profoundly different that it leads to changed lives and customers for life. Job Type: Full-time Pay: $115,000.00 - $200,000.00 per year Schedule: Monday to Friday - Weekends as needed Employee Benefits: Health Insurance - 87% Paid by the Company (Employee Plans starting at less than $23 per week) Unlimited Paid Time Off (PTO) Paid Holidays per year - 8 Paid Paternity/Maternity Leave Paid Life Insurance Paid Dental Premiums Paid Long-Term Disability Insurance 401K Match - Plan Increasing up to 7½% Vision insurance and Free Prescription Safety Glasses Gym Membership Reimbursement Fun Team building Outings (Universal, Top Golf, and Andretti) AND MORE! Company-Funded Education Opportunities: Manufactures' training Language - Spanish and English Health and Wealth Education Emotional Intelligence, Leadership and Advancement Training Key Responsibilities of the Construction Operations Director include: Administration & Planning - Collaborates with President, Vice President and CFO to review budget, WIP statements, department performance, and growth planning. Monitors the construction industry and remains current with trends, labor, markets, technologies and competition. To effectively forecast workforce capacity shortages and surpluses based on seasons and schedules and adjust accordingly. Partnering with HR to ensure accurate record keeping (JLA badging, time keeping, etc.) throughout the department, as well as relevant licensing and credentialing of mechanics to ensure staff remain current. Estimating and Sales - Reviews pre-construction estimates for accuracy and variance to expected performance, collaborating with the Chief Estimator to act as needed. Controls labor and material cost by ensuring standards are met in staffing, compensation, overtime, safety, quality, productivity, inventory, purchasing and usage. Collaborates with the accounting department to ensure all projects are completed, invoiced, closed and collected accurately and within required time frames. Service and Support - Maintains high levels of mechanical expertise by staying current on trade-specific development and innovation. Establishes departmental standards of performance, process and procedures. Develops, implements, and maintains a formal ongoing departmental quality assurance and improvement program. Ensures any applicable regulatory/departmental quality standards are met. Coordinates with Fleet to ensure company vehicles are well maintained by performing ongoing inspection and reporting. People & Safety - Works closely with HR to recruit, on-board, and develop construction staff. Oversees, directs, and supports construction management staff. Provides 90-day, first 6-month, and ongoing annual reviews of direct reports. Ensures all direct reports have a clear understanding of roles and standards, counsels as necessary. Qualified candidates will have: High School Diploma, G.E.D., or College Degree (Preferred) Minimum 5 years of supervisory experience. The ability to perform takeoffs and read construction blueprints and estimates. The ability to gather, analyze, and appropriately act on data. The ability to collaborate and work well with others to accomplish shared goals. Time management skills and ability to switch tasks effectively; ability to learn and apply learning quickly. PC computer skills. Understanding of financial statements, including WIP's. Must have a valid driver's license. We are both a Drug Free Workplace and Equal Opportunity Employer. Our employee selection process includes the following: drug testing, background check, driving record check, pre-employment assessments, and reference interviews with previous employers.
    $58k-96k yearly est. 26d ago
  • Director, Operations

    RWS Global 4.0company rating

    Senior operations manager job in Orlando, FL

    JOB DETAILS Job Title: Director, Operations | US & UK Reports To: Executive Vice President | Land Production Direct Reports: Live Experience Managers (7) Place of Work: 2500 Maitland Center Parkway, Suite 101, Maitland, FL 32751 Other: Full Time As the world's largest producer of groundbreaking live entertainment, and a leading force in the themed entertainment industry, RWS Global creates meaningful connections and customized experiences spanning from theatrical productions to events, multimedia and more. In 2024, the entertainment leaders expanded capabilities into live sporting events with the introduction of RWS Global Sports. Headquartered in New York, London, Cincinnati, Orlando, Sydney, and Riyadh, with dedicated RWS Studios in NYC and the UK to serve its vast talent pipeline and client base, RWS Global serves major brands and corporations, theatres, cruise lines, sports properties, live venues, parks, resorts and more. Offering end-to-end services from ideation to operations, RWS Global's team of world-class designers, creators, producers and visionary talent provide unrivaled scale, producing over one million live moments every day and employing over 8,000 individuals worldwide. The RWS Global roster of clients includes Apple, Azamara, The Coca-Cola Company, Commonwealth Games, Crayola, Europa-Park Resort, Ferrari World Abu Dhabi, The FRIENDS™ Experience by Original X Productions, Hard Rock Resorts, Hershey Entertainment & Resorts, Holland America Line, Iberostar Hotels & Resorts, International Cricket Council, Invictus Games, Lionsgate, Marella Cruises, MSC Cruises, Roompot, Rugby World Cup, Six Flags, Space Center Houston, TUI Group, Vera Wang, Warner Bros., Disney's The Lion King on Broadway, Chicago the Musical, Christmas Spectacular Starring the Radio City Rockettes and more. For more information, visit ****************** JOB OVERVIEW The Director of Operations is responsible for overseeing the live entertainment daily operations product across all US and UK parks (7) including live shows, character meet and greets, production operations, special events and atmosphere entertainment. This role requires a detail-oriented leader with comprehensive experience and expertise delivering world-class guest experiences, operational excellence, safety compliance and alignment with brand standards and guidelines. The Director of Operations will lead a team of Live Experience Managers along with collaboration with producers, project/production managers, directors, technical teams, vendors and clients to deliver high-quality productions and experiences that align with the creative vision and operational requirements of each property. KEY RESPONSIBILITIES Strategy and Leadership: Define and execute the operational strategy for entertainment, live shows, parades, costumed character programs, seasonal events and activities across all parks in conjunction with local park leadership and Live Experience Managers. Function as key member of RWS Global operations Leadership Team which creates, implements and drives business strategy, leads each of the park's values, and ensures high retention and motivation of staff. Relationship Management: Collaborate cross-functionally with corporate departments to ensure alignment across park operations, maintenance, safety & risk management, shared services (HR, Finance, Legal) to deliver seamless and integrated guest experiences. Production Planning & Scheduling: Develop detailed production schedules, timelines, and workflows for various projects, ensuring all elements are planned, organized, and executed on time and within scope. Continuous Improvement: Contribute to the continuous improvement of RWS Global operations by participating in global forums, workshops and training sessions. Maintain and continuously improve key performance indicators (KPIs) such as guest satisfaction scores (NPS), show uptime, production cost targets, guest service metrics, safety incident metrics across all parks. Budget Management: Drive the annual operating budget for the UK and US park entertainment operations to include: labor expense and staffing levels, operating expense management, vendor contracts, and monitoring respective financial KPI's to ensure budgets and profit margins meet established goals. Responsible for P&L creation, monitoring, management, and reporting. Quality Control: Ensure all park entertainment operations and productions meet the highest standards of show quality, creative intent and sustainment, and are in full compliance with all local and regional/country regulations, guidelines and laws. Risk Management: Identify and mitigate potential risks associated with production activities including employee activities and performances, developing contingency plans to address technical, operational, or compliance challenges. Ensure that entertainment operations meet safety, compliance and welfare standards across all activation areas. Flexible Schedule: Project locations span the globe and may require extended hours which include work over weekends and holidays and include international travel to project site locations as needed. Qualifications & Skills: Degree in Theme Park Management, Arts Administration, Production, Sports Event Management or a related field; equivalent professional experience considered. 7+ years of experience in entertainment operations management within entertainment, sports production or live event industries. Excellent verbal and written communication skills Strong knowledge and experience leading live entertainment production operations processes, to include budgeting, labor management, ops scheduling, logistics, entertainment programming, strategic planning and safety protocols. Proficiency in operations management software and tools, such as Wrike, Microsoft Project, Asana, Trello, or equivalent. Familiarity with health and safety regulations and best practices in entertainment production environments. Flexibility to work evenings, weekends, and holidays as required. Character Attributes: Leadership: Enables project team members to achieve collective results through planning, collaboration, and confident decision making. Strong Communicator: Able to provide clear direction to team members, crew, talent, vendors, and stakeholders, ensuring clear understanding and alignment across all project activities. Highly Organized: Exceptional at planning and managing complex schedules and resources. Detail-Oriented: Attentive to all parts of the project process. Team-Oriented: Works collaboratively with diverse teams, fostering a positive working environment that encourages cooperation and communication. Proactive Problem Solver: Anticipate potential challenges and develop thoughtful contingency plans to quickly address project challenges to client satisfaction. Decisive: Confident in making quick, informed decisions. Adaptable: Flexible to last-minute changes, unforeseen challenges, or evolving project needs. Professional Attitude: Effectively navigate high-stress situations. Representing yourself, the project and RWS in the most positive way. Resourceful: Finds creative solutions to optimize resources, manage costs, and maintain quality, within budget parameters. Budget-Conscious: Ability to create and track budgets, expenses, P&L, negotiate with vendors and find cost effective solutions to project challenges. Safety-Focused: Prioritizes health and safety of all project team members, enforcing protocols and ensuring compliance with industry regulations, codes and standards. Time Management: Capable of handling multiple projects simultaneously, ensuring all project deliverables are completed on schedule. Flexible Schedule: Project locations span the globe and may require extended hours which include work over weekends and holidays and include international travel to project site locations as needed. Ethical & Professional: Upholds high standards of professionalism, integrity, and accountability Company Benefits: Competitive Salary Company 401K Health Benefits - Medical, Dental, and Vision Collaborative and inclusive work environment Opportunity to work on a variety of project types including theme parks, resort hotels, entertainment centers, live shows, temporary experiences and many others. While this is intended to be an accurate description of the job, this is not necessarily an comprehensive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the position, and may require that other or different tasks be performed as necessary and assigned. DIVERSITY AND INCLUSION STATEMENT: DIVERSE IS WHO WE ARE Way more than a box to check, diversity is core to RWS Global culture. We value it, promote it, protect it and hire it. All differences are welcome here. We know for a fact that each employee's individual background, life experiences, knowledge, self-expression, and capabilities are a contribution to our culture, as well as our reputation and achievements. So, bring all of who you are, no questions asked.
    $58k-99k yearly est. Auto-Apply 19d ago
  • Director- Cybersecurity Operations

    Orlando Utilities Commission 4.5company rating

    Senior operations manager job in Orlando, FL

    OUC - The Reliable One, is presently seeking a Cybersecurity Director to join the Digital Technology division. At OUC, we don't just work - we're building a bright future of innovation and transformation for future generations. We are seeking a visionary and results-driven professional to lead enterprise-wide digital initiatives and oversee all aspects of cyber operations. This strategic leadership role is critical to executing our newly developed cyber operations strategy and ensuring a secure, scalable, and high-performing technology environment. This position is strategic in nature, ensuring the right leadership is in place to execute the mission of our cyber operations team. With a newly developed cyber strategy ready for execution, this leader will bring the vision, experience, and drive to bring it to life-while also shaping the future of our digital transformation journey. OUC is an industry leader and the second largest municipal utility in Florida, committed to innovation, sustainability, and our community. OUC's mission is to provide exceptional value to our customers and community by delivering sustainable, reliable services and solutions. Click here to learn more about what we do. Key Responsibilities: Incident Response & Operational Excellence * Provide strategic oversight of operations, ensuring effective monitoring, detection, and incident response aligned with ITIL best practices. * Direct coordinated incident response efforts across technical and business units, ensuring timely resolution and continuous improvement through post-incident reviews. * Drive standardization and automation across monitoring, detection, and response capabilities * Monitor and audit security SOPs, infrastructure, and network architecture to ensure compliance with standards and policies. * Lead and partner to report on the organization's security posture through monthly updates and varying leadership forums. Planning & Project Execution * Oversee the design and implementation of cyber strategies and solutions that will ensure secure and stable connectivity for all solutions, infrastructure and platforms. * Oversee the deployment, integration, and optimization of security technologies and threat intelligence platforms. * Continuously assess and recommend innovative technologies and best practices to enhance the security posture. * Effectively manage multiple high-priority projects from initiation through closure. Strategic Leadership & Team Development * Lead the maturity and execution of OUC's multi-year cyber operations strategy * Build and scale a high-performing security team through strategic hiring, mentorship, and development. * Collaborate with cross-functional leaders to align security operations with enterprise goals and objectives, while ensuring smooth day-to-day operations. * Deliver actionable insights and performance reporting to executive stakeholders, translating operational metrics into business outcomes and risk reduction. Risk & Governance * Partner with the cyber risk governance organization to develop and maintain governance frameworks, policies, and playbooks in alignment with NIST CSF and enterprise risk management strategies. * Lead and partner on internal and external audit readiness, maintain the cyber risk register with key risk indicators (KRIs), and serve as the primary liaison for audit activities. * Define, track, and report on KPIs to measure operational efficiency, risk reduction, and client value realization. * Maintain alignment with enterprise-wide risk mitigation strategies and track progress across domains Cybersecurity Culture & Awareness * Partner to embed cyber awareness and best practices across the enterprise. * Drive cultural, technical, and process changes to foster a cyber risk-aware workforce. * Lead enterprise-wide engagement to promote security-first thinking and ensure alignment with business and compliance goals. The ideal candidate will have: * Bachelor's degree in Computer Science, Information Technology, or a related field. * 10+ years of progressive experience in digital and technology leadership. * Proven experience leading cyber operations and implementing enterprise-scale security strategies. * Strong background in IT architecture, system design, and secure delivery models. * 5+ years of formal supervisory experience managing diverse technical and security teams. * Deep understanding of cybersecurity frameworks, risk management, and compliance. * Excellent communication, leadership, and decision-making skills. OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes to cite a few: * Competitive compensation * Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period. * OUC's Hybrid Retirement Program includes a fully-funded cash balance account, defined contribution with employer matching along with a health reimbursement account * Generous paid vacation, holidays, and sick time * Paid parental leave * Educational Assistance Program, to include tuition reimbursement, paid memberships in professional associations, paid conference and training opportunities * Wellness incentives and free access to all on-site OUC fitness facilities * Access to family-oriented recreational areas * Paid Conference and Training Opportunities * Free downtown parking * Hybrid work schedule Click here to view our Benefits Summary. Salary Range: $164,000- $205,000 annually (commensurate with experience) LOCATION: Reliable Plaza: 100 W. Anderson St. Orlando, FL 32801 Please see below a complete Job description for this position. Job Purpose: Leads transformative, cross-functional efforts to scale and drive efficiencies and to deliver operational excellence, in support of the organization alignment to the corporate strategic vision. Reports to Vice President, Digital & Technology and collaborates with Digital & Technology teams, Transformation teams and other business units within OUC. Enables architectural excellence to drive business transformation efforts inclusive of evaluation and selection of the software and hardware components through a balanced approach. Manages performance, availability, and scalability of systems. Ensures a strong team environment focused on delivery of a stable and reliable technology foundation. Primary Functions: * Directly manage separate teams focused on delivering high quality results within one or more major technology disciplines: strategy, software development, operations, engineering, development services, quality engineering, information security, and compliance; * Collaborate with internal and external partners to deliver methods, procedures, practices, documents and results to increase reliability and usability of technology while optimizing costs and return on investment; * Envision, develop and communicate strategies, plans, and goals for the business unit; * Lead large scale technology transformations, emphasize change management and collaboration with stakeholders to ensure service delivery and user adoption of technology; * Deliver results based upon annual financial goals, department goals and management requests; * Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency for a program, project and/or practice area; * Provides leadership in technology best practices; Analyze information and evaluate results to choose the best solutions and solve problems; * Work directly with outside vendors to negotiate services and product agreements; Establish Service Level Agreements (SLAs) for internal team and external vendors and metrics for performance assessments; * Drives initiatives and team performance to achieving key service and department performance indicators; * Oversee the evaluation of new technologies, techniques, and tools; Report status and issues to senior technology management team; * Contribute to the establishment, evolution and continued compliance with standard practices and processes within the disciplines; * Ensure adherence to technology policies and comply with all security controls and that all work products meet quality standards and risks/issues are effectively managed; * Participate in periodic Disaster Recovery (DR), Business Continuity Planning (BCP) and various regulatory/compliance testing and reporting; * Manage and lead a staff of direct and indirect reports to provide direction of day-to-day activities towards accomplishing the department's strategic plan including, but not limited to, employee coaching, development, and performance evaluation; * Evaluate and align talent to current and future business needs; mitigate talent risks; * Maintain effective business unit work groups and leadership team; foster a culture of respect and continuous learning; * Develop, measure, and take action on performance metrics for teams and individuals within the business unit; communicate performance expectations, support staff professional goals, and brief all related issues, initiatives, and actions, risks or concerns with Leadership; * Manage selection and promotion procedures including reviewing applicants and interviewing potential new employees to select candidates for open positions within the business unit; * Develop the annual operating and/or capital budgets for the area; ensure that operations are managed within authorized budgets; advise, develop, review and approve budgets, plans, and business goals; * Performs other related duties as assigned. Technical Requirements: * Working knowledge of all, but not limited to the following: * Proficient in latest technology for IT systems and management; * Through understanding of IT and practical applications to support the company goals; * Analysis, implementation and evaluation of IT environments and their specifications; * System design and architecture; * Technical Delivery and Support Models including related implementations; * Project management methodologies. * Familiarity with all, but not limited to the following: * Corporate Software Applications: CIS, ERP, GIS, CRM; * Security monitoring, analysis and forensics tools; * Network monitoring and analysis technology; * Charts, diagrams, and Architectural diagrams; * Risk assessments; * Technical reports; * Agile methodologies; * Budgeting and Resource Planning; * Vendor and Contract Management; * Performance Management; * Related industry, organizational and departmental policies, practices, and procedures; legal guidelines, ordinances, and laws; * Preparing and delivering presentations to senior leadership; * Identifying strategic needs and developing departmental strategic plans and goals; * Developing and maintaining capital and operational budgets. * Effective written, verbal, and interpersonal communication skills; * Technical management skills through the delivery lifecycle including planning, transitions and dependencies and managing any 3rd parties involved; * Ability to: * Meet aggressive deadlines while remaining flexible to the needs of the business. * Demonstrate a proactive attitude and always take the initiative in ensuring projects are delivered on time and to the expected quality. * Keep pace with the latest thinking and new technologies * Communicate effectively with variety of stakeholders and gain alignment, and/or influence required action * Evaluate data and make or recommend informed strategic and tactical decisions; * Balance focus on big picture while ensuring delivery at the day-to-day detail level. Education/Certification/Years of Experience Requirements: * Bachelor's degree in Computer Science, Information Technology, or directly related field of study from an accredited college or university; * Minimum of ten (10) years of digital and technology experience, to include: * Experience implementing a wide range of technology solutions (both on premise and cloud); * Experience formulating and implementing a high-level technology strategy and road maps including establishing governance models, standards, architecture frameworks and policies; * Experience leading enterprise-scale technical projects, initiatives and change management; * Five (5) years of formal supervisory and leadership experience in a technology setting managing diverse teams; Working Conditions: This job is performed primarily in an office work environment. This job may occasionally work in confined spaces. This job occasionally requires call outs and/or extended work hours, including evenings, weekends, and/or holidays. Physical Requirements: This job consists of sitting, walking, standing, and may lift up to twenty (20) pounds, bending/stooping, and repetitive motions. This job requires constant speaking and hearing, writing, typing, and detailed inspection. OUC-The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, sex, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations. EOE M/F/Vets/Disabled
    $164k-205k yearly 17d ago
  • PSFB/CCSFS Operations Manager/Site Lead

    V2X

    Senior operations manager job in Cape Canaveral, FL

    The PSFB/CCSFS Site Lead serves as the forward-operating support leader for the Ascension Island BOS/MSS contract, functioning under the direction of the Ascension Island Site Manager (SM). This role ensures smooth logistics, personnel management, and contract execution from the U.S. mainland, facilitating the movement of supplies, personnel, and communications in support of operations on Ascension Island. The Site Lead coordinates and manages daily operations, quality assurance, compliance, and reporting functions for the PSFB/CCSFS region and ensures full integration with mission needs on Ascension Island. Responsibilities + Manage all day-to-day contract operations, personnel scheduling, and subcontractor performance for activities based at PSFB/CCSFS in support of the Ascension Island mission. + Facilitate all shipping, receiving, and port operations (e.g., Port Canaveral) for cargo and personnel traveling to/from Ascension Island, ensuring compliance with U.S. and host nation requirements. + Supervise assigned personnel and ensure compliance with deployment schedules, training, and readiness in accordance with SPOT requirements. + Serve as point of contact and be available (in person or remotely) during emergencies to manage continuity of operations for PSFB/CCSFS-related efforts. + Liaise with the Site Manager, U.S. Government (USG) representatives, military units, and subcontractors to maintain alignment of efforts and mission priorities. + Implement and support the Quality Control Plan (QCP) and ISO 9001-compliant Quality Management System (QMS) as it pertains to PSFB/CCSFS operations. + Provide timely reports, updates, and operational documentation as required by the contract's Contract Data Requirements List (CDRLs), including Monthly Status Reports, situation reports, and performance metrics. + Ensure all activities are executed in accordance with the PWS, AFCAP V Basic Contract, federal and state laws, and international agreements governing personnel and logistics operations. + Provide advisory input and tactical execution support to the Ascension Island Site Manager regarding long-range planning, risk management, and overall mission sustainment. + Regular virtual coordination with teams deployed to Ascension Island + Travel to Ascension Island or other sites may be required periodically for leadership oversight and program support + This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned to meet the ongoing needs of the organization. Qualifications Education & Certifications: + High school diploma or equivalent required. + Associate's or Bachelor's degree in Business Administration, Human Resources, or a related field preferred; additional relevant experience may be substituted in lieu of formal education. Qualifications: + Minimum of 7 years of experience in operations, logistics, or base support services-preferably in military or government contracting environments. + Demonstrated leadership experience managing diverse teams and complex operational tasks. + Familiarity with U.S. Government logistics and shipping procedures; prior experience with overseas or remote site support is highly desirable. + Strong understanding of DoD contracting, AFCAP program guidelines, and the SPOT accountability system. + Ability to communicate effectively with internal teams, U.S. Government stakeholders, and host nation representatives. + Strong problem-solving, organizational, and decision-making abilities. + Proficiency with Microsoft Office and logistics management systems. + U.S. citizenship and ability to obtain security clearance as required. Preferred Skills: + PMP or related project management certification. + Previous experience supporting AFRICOM or remote island operations. + Familiarity with UK/Ascension Island import/export regulations. + Knowledge of ISO 9001 quality systems and Total Force Accountability systems. At V2X, we are deeply committed to both equal employment opportunity and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.
    $60k-104k yearly est. 15d ago

Learn more about senior operations manager jobs

How much does a senior operations manager earn in Satellite Beach, FL?

The average senior operations manager in Satellite Beach, FL earns between $57,000 and $142,000 annually. This compares to the national average senior operations manager range of $91,000 to $175,000.

Average senior operations manager salary in Satellite Beach, FL

$90,000

What are the biggest employers of Senior Operations Managers in Satellite Beach, FL?

The biggest employers of Senior Operations Managers in Satellite Beach, FL are:
  1. V2X
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