Senior operations manager jobs in Waldorf, MD

Operations Director - TSA (Enterprise IT Operations & Service Delivery) Clearance Required: U.S. Citizen, ability to obtain DHS EOD (Active Secret or higher preferred) The Operations Director will serve as the senior leader responsible for directing, stabilizing, and optimizing a large-scale, 24×7 enterprise IT operations environment in support of the Transportation Security Administration (TSA). This role oversees national service delivery functions, incident and event management, Tier 2-4 operations, enterprise monitoring, operational readiness, and the performance of mission-critical systems. The ideal candidate is a seasoned operations leader with deep experience managing enterprise O&M, multi-site IT operations, service desk performance, and high-availability environments across federal or highly regulated organizations. This position requires exceptional executive communication skills, technical acumen, team leadership, and the ability to operate effectively in a fast-paced, mission-critical federal support environment. Key Responsibilities Enterprise IT Operations Leadership Lead and direct a 24×7 enterprise operations organization supporting TSA's national mission systems. Provide hands-on leadership for incident, event, and outage management across multiple technology towers. Oversee Tier 2-4 technical teams to ensure rapid response, escalation handling, and issue resolution. Drive operational excellence through continuous monitoring, proactive problem identification, and service stability initiatives. Service Delivery & ITSM Excellence Manage Service Desk/Helpdesk workflows, queue performance, ticket prioritization, and escalation processes. Lead bridge calls for outages and major incidents, ensuring accurate real-time coordination and communication. Maintain strong adherence to ITIL/ITSM processes for incident, change, and problem management. Ensure transparency and quality through daily, weekly, and monthly operational reporting. Monitoring, Performance & Operational Readiness Oversee enterprise monitoring tools and dashboards to maintain full awareness of system health, service availability, and performance. Drive SLA/KPI compliance across all operational areas. Ensure systems, teams, and processes are fully prepared for audits, assessments, and operational demands. Develop and maintain continuity, COOP, and disaster recovery plans. Team Leadership & Workforce Development Lead, develop, and mentor a diverse technical workforce, including service desk specialists, systems engineers, network engineers, cybersecurity personnel, and cloud support staff. Foster a culture of accountability, quality, collaboration, and mission focus. Partner with TSA stakeholders and senior federal leadership to ensure alignment of technical capabilities to mission needs. Vendor, Budget & Contract Oversight Manage vendor relationships, contract performance, and SLA adherence. Oversee procurement, asset lifecycle management, and O&M planning. Support budget development, cost analysis, and financial forecasting for enterprise operations. Mission-Focused Execution Support mission-critical system access, identity, and availability requirements across TSA environments. Provide executive-ready briefings, operational updates, and incident summaries. Serve as the senior operations representative to TSA leadership, ensuring alignment of technology operations with DHS/TSA mission priorities. Required Qualifications U.S. Citizenship required; ability to obtain DHS EOD (active Secret or higher strongly preferred). Bachelor's degree in IT, Engineering, Cybersecurity, or related field. 10+ years of enterprise IT operations leadership, preferably in federal, DoD, or highly regulated environments. Strong experience leading 24×7 operations, incident and event management, and multi-tier technical teams. Demonstrated experience with enterprise monitoring tools (e.g., SCOM, SolarWinds, CloudWatch, vROPS). Expertise with ITIL/ITSM processes and service delivery management. Experience managing service desk/helpdesk operations and escalation workflows. Proven ability to communicate effectively at all organizational levels, including executives and government stakeholders. Preferred Qualifications Experience leading multi-site or nationwide O&M operations. Background managing large teams (50+), including mixed vendor/government/contract personnel. Strong understanding of Windows enterprise environments, Active Directory, virtualization, and cloud platforms. Familiarity with RMF, ATO processes, security hardening, and compliance frameworks. Experience with continuity planning, COOP, DR, and enterprise resilience. Experience with budget management, O&M cost forecasting, and vendor contract oversight. What Success Looks Like Stable, predictable, and high-performing TSA enterprise operations. Rapid and accurate event/incident response with strong communication. Improved SLA/KPI performance and operational transparency. High-functioning technical teams with strong collaboration and readiness. Clear, consistent reporting and trusted relationships with TSA leadership. Proactive detection, prevention, and mitigation of issues before they impact mission operations. If interested, please forward me your resume with security clearance and contact information soonest.

Excited to share that we're opening a key role on our team, Senior Business Operations Manager. This position sits at the heart of our organization, partnering closely with leadership across sales, finance, engineering, and product to shape strategy, optimize operations, and drive scalable growth. If you love blending analytics with execution, thrive in cross-functional environments, and want to help build and commercialize new cloud-focused offerings in a fast-growing company, we'd love to meet you. Turn data, market insight, and cross-functional alignment into business impact. Responsibilities/Duties: Develop and maintain unit economics and margin models that reflect underlying cloud infrastructure and partner business models. Support revenue forecasting and scenario modeling for existing and new products and services. Evaluate new product and service concepts for commercial viability, including offer definition, target segments, unit economics, and recommended pricing and packaging. Monitor the market, partner ecosystem, and competitive landscape and synthesize findings into clear positioning, risks, and opportunities. Translate sales and partner feedback into structured business requirements, use cases, and messaging themes. Partner with engineering and sales teams to turn validated use cases into scalable, repeatable offerings including SKUs and launch plans. Support planning and execution of proofs of concept and special projects, including coordination of logistics across internal teams and external partners. Work closely with sales, finance, leadership, and periodically engineering to align on priorities, cost models, and execution plans. Use simple project management practices and tools to track work, manage deadlines, and keep stakeholders aligned across multiple concurrent initiatives. Identify opportunities to improve reporting, workflows, and decision support tools, and help design a more standardized pricing and deal structure process over time. Develop and maintain core productization assets such as internal materials, product requirement documents, and operational checklists. Perform other related duties as assigned. Experience and Core Competencies: Bachelor's degree in a relevant field required; master's degree preferred 5+ years of experience in business operations, revenue operations, pricing, strategy, FP&A, management consulting, or a similar analytical and cross-functional role, preferably in a B2B technology or cloud infrastructure environment. Experience working in an early stage or growth stage startup environment. Strong quantitative and financial analysis skills, including advanced Excel modeling, unit economics, and scenario analysis. Proven ability to create clear written and visual communication, including presentations and customer- or partner-facing collateral. Proficiency with spreadsheet and data tools, Excel and Airtable preferably, and familiarity with CRM and marketing tools, preferably HubSpot. Physical Requirements: Lifting to 50 pounds Frequent sitting, walking, standing, bending.

The Senior Director of Nursing Operations and Patient Care Services is an active member of MedStar Health entity-based Division of Nursing's (DON) leadership/management team and is responsible for multiple defined areas of organized nursing services (clinical or administrative general or specialized). Maintains and demonstrates current knowledge of healthcare organizations and clinical practice providing leadership and expertise to professional nursing practice and the provision of quality healthcare delivery. Creates and facilitates a learning environment and atmosphere of participative management within the framework of collaborative governance and shared decision-making. Contributes to the DON strategic plan and annual goals and is accountable for the implementation and attainment of these goals within the defined areasof responsibility. Promotes a culture in practice to assure the MedStar Health/hospital/entity mission of a Patient First environment and SPIRIT Values enhances productivity role engagement and job satisfaction.The Senior Director of Nursing Operations and Patient Care Services is a Department Leader who assumes 24-hour administrative and leadership authority and responsibility for the management and direction of the operational personnel and financial activities of the specified division units or procedural areas. These functions are coordinated with the Executive Staff Hospital Leadership Medical Staff and others and are performed in accordance with all applicable laws and regulations and MedStar Health and entity's mission vision and values. Primary Duties and Responsibilities Formulates implements and interprets the philosophy objectives strategic plan goals standards of practice policies and procedures for the division of nursing. Assumes leadership for the planning development execution day-to-day operations and ongoing evaluation of patient care services within the assigned clinical areas/departments according to MedStar Health/entity mission vision and SPIRIT Values and Nursing's philosophy strategic plan and annual goals. Plans directs monitors and evaluates the nursing and patient care delivery systems to ensure the care performed exemplifies the Professional Nursing Practice Model; promotes continuous consistent efficient and accountable delivery of patient/family care; and adheres to the State Nursing Practice Act regulatory ethical and accreditation standards and organizational/departmental policies and procedures. Demonstrates responsibility for fiscal planning/financial management budget-related operational issues and oversight through advocacy budget development and allocation of resources. Engages in ongoing budgetary/productivity monitoring adherence to prescribed annual budget and assurance of adequate availability of personnel and other necessary resources to support the delivery of safe patient care and realization of organizational goals. Collaborates with senior leaders (system and entity-based) in strategic planning program development and execution of entity and divisional goals. Demonstrates accountability for quality safety and performance measures including nursing sensitive outcomes associate engagement and patient/family experience of care for areas/units of responsibility. Provides reports and statistical data related to the functioning of Nursing. Applies principles of cost effectiveness in resource utilization high reliability organization and culture of patient and associate safety. Upholds ethical principles and corporate compliance standards. Evaluates care incorporates quality improvement and patient experience data into departmental goals and implements appropriate changes improvements and action plans. Applies contemporary performance improvement frameworks and process improvement strategies in the development and implementation of priorities that ensure the achievement and sustainment of optimal clinical financial and administrative outcomes. Participates in capacity management patient throughput and other efforts to reduce patient length of stay. Collaborates with physician leaders and other departments/disciplines to facilitate timely patient's discharge and effective execution of strategic priorities. Acts as a liaison to hospital administration and as a nurse leader of entity-wide initiatives including service excellence quality and safety patient/family-centered care and patient experience. Collaborates with medical staff leaders physicians/providers and other associates to champion patient care and quality services that support optimal patient care outcomes promote success in the interdisciplinary model of care (IMOC) and its standards of excellence and demonstrate effective application of Contemporary Primary Nursing (CPN). Ensures that Magnet Recognition/Pathway to Excellence program structure and processes are implemented and maintained. Promotes and/or participates in evidence-based practice research activities performance improvement taskforces and collaborative governance councils. Serves as an agent of change assisting associates and other leaders in understanding the importance necessity impact and process of change and change management. Develops and implements recruitment and retention strategies. Participates in workforce/human resources planning management and employment decisions directly or through delegation to clinical managers/patient care directors/unit-based nurse leaders. Key activities include but not limited to interviewing hiring scheduling evaluating and terminating associates. Maintains ongoing communication with subordinates to review programs discuss new developments and exchange information. Directs the activities of professional and support personnel within assigned area(s). Establishes mechanisms/action plans that provide for the early identification and mentoring of aspiring clinicians and associates with leadership potential for succession planning opportunities and career coaching based on individual strengths and development needs; provides appropriate resources to meet identified needs. Develops standards of performance conducts performance management planning and manages individual performance through rewards recognition provision of timely feedback counseling and disciplinary action. Determines current and future supply and demand of professional nurses and support/care associates to meet the needs of nursing and patient care delivery. Collaborates with nursing academic partners to ensure a qualified nursing workforce for the future and serves on academic advisory councils as appropriate. Supports designs and monitors the development and implementation of entity-wide patient and associate safety initiatives. Involves associates in the development and implementation of patient/family-centered care. Creates a practice environment that fosters a high level of patient engagement and satisfaction as demonstrated by patient experience outcomes data. Communicates with patients their families and significant others while upholding patient's confidentiality and bill of rights. Acts as resource for associates in dealing with patient/family issues; investigates and follows through on customer complaints. Collaborates with supply chain leaders to ensure that adequate supplies are available for safe and quality patient care delivery. Communicates new material and supply needs to materials managers. Supports the procurement implementation and adoption of information systems technology and equipment and participates in product selection and evaluation as appropriate. Oversees the development of unit-based specific orientation preceptor programs and competencies for all personnel including nurse leaders. Delegates tasks as appropriate. Supports the design and implementation of new programs such as training and education programs to ensure the highest quality care delivery and customer satisfaction. Ensures compliance with competency-based practice. Participates in hospital/entity and system-wide collaborative committees task forces interdisciplinary forums quality and performance and service improvement teams. Chairs or co-chairs key action teams charged with the design and implementation of initiatives such as system nursing annual goals evidence-based guidelines standards of care or expansions of services or clinical programs. Promotes a public image of excellence and professional nursing through marketing activities communication presentations and publications. Represents the Division of Nursing at professional organizations academic partners community outreach programs and as a member of local/regional or national committees. Maintains knowledge of current trends and developments in the fields of nursing and health care through a variety of professional activities including but not limited to reading the appropriate literature and attending related seminars and conferences. Demonstrates accountability for own professional development and advancement. Assumes administrative responsibilities in absence of the Vice President of Nursing/Chief Nursing Officer and provides coverage for other senior director and patient care services colleagues. Minimal Qualifications Education Bachelor's degree in Nursing required Master's degree in Nursing or health related field required Doctoral degree in Nursing Leadership or Health Services Administration preferred Must be from a nationally accredited program Experience 5-7 years Progressively responsible leadership roles in nursing including director of nursing (or equivalent) or above experience required Licenses and Certifications RN - Registered Nurse - State Licensure and/or Compact State Licensure in the State of Maryland required Certification in Nursing Administration from a nationally recognized nursing organization such as NEA-BC or CENP within 1 Year required CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required Additional unit/specialty certifications may vary by department or business unit. Knowledge Skills and Abilities Excellent problem-solving skills and ability to exercise independent judgment on highly complex situations. Business acumen and leadership skills. Strong verbal and written communication skills with ability to effectively interact and collaborate with all levels of management internal departments external agencies and MedStar entities (including cross-functional knowledge and savvy) Advanced knowledge of various computer software applications and online learning applications especially Microsoft PowerPoint and online training platforms. This position has a hiring range of : USD $142,064.00 - USD $287,996.00 /Yr.

Mad Science of DC-Maryland-Virginia In-Person | Silver Spring, MD $105,000 - $130,000 + Benefits About Us Mad Science of DC brings hands-on science programs to 100+ schools, 20,000+ students, and 170+ summer camps across the region every year. Our mission is to show kids how amazing science can be through unforgettable STEM experiences. We are hiring a Director of Operations to run the operational engine that powers all of this - a leader exceptional in logistics, scheduling, staffing, systems, and multi-site operations. This is our highest operational role, designed for someone who loves complexity, builds systems that scale, and thrives in fast-paced environments. ⭐What You'll Lead Logistics & Scheduling (Core Function) Build and manage weekly schedules for programs at 100+ schools Assign 30-40 instructors (school year) and 80+ instructors (summer) Ensure 100% program coverage with minimal last-minute changes Optimize instructor travel routes, timing, and resource allocation Oversee equipment flow, supply kits, and warehouse coordination Maintain a stable, predictable logistics rhythm across the organization Team Leadership Lead Senior Instructors, Zone Coordinators, and instructional staff Run training, onboarding, and staff development programs Ensure consistent, high-quality program delivery Summer Operations (High-Volume Season) Serve as the first point of contact for routine counselor issues Handle typical parent calls and moderate behavior concerns Provide rapid problem-solving support to staff on-site Serious behavior or safety issues are escalated directly to the owner Ensure camps run smoothly, safely, and with high parent satisfaction Hiring & Staffing Own recruiting, interviewing, hiring, and onboarding Build and maintain seasonal hiring pipelines Develop staffing plans for school-year and summer demand Office Operations & Culture Help maintain a positive, energetic, mission-driven office culture Collaborate with the owner on staff performance tracking Lead internal events (team gatherings, holiday events, staff appreciation) Customer, School & Parent Support (School Year) Resolve operational issues quickly and professionally Provide program quality oversight Support the sales team during high-volume periods when needed Compliance & Standards Maintain background checks, certifications, and safety documentation Keep policies updated and properly documented Create and maintain SOPs for key operational processes Strategic Growth Support As the company grows, partner with leadership to: Identify opportunities to scale Improve and automate operational systems Increase organizational capacity Forecast logistics and staffing needs for expansion Ensure the infrastructure supports smart, sustainable growth This role has major influence over how Mad Science evolves in the coming years. 🕒 Hours & Location Full-time · In-person · 12065 Tech Rd, Silver Spring, MD School Year: Monday-Friday, 9:00 AM - 5:00 PM Summer (10 Weeks): Monday-Friday, 8:00 AM - 4:00 PM Summer includes after-hours availability for urgent scheduling or staffing issues. These situations generally won't take much time, but when they arise, they require quick decision-making. This is primarily availability , not extended work hours. This work can be done remotely. 📈 Success Metrics (What Winning Looks Like) 95-100% of programs staffed 7 days in advance 98%+ on-time program start rate Reduced instructor travel time over 6 months Parent & school satisfaction rating of 4.7+/5 Summer hiring completed by May 15 Full implementation of SOPs within 6 months High seasonal staff retention and training completion 💼 Compensation & Benefits $105,000-$130,000, depending on experience and demonstrated strength in multi-site operations Health insurance (60% employer paid) Retirement plan with match + ROTH IRA option PTO + holidays + sick leave Top Operational Leadership Role This is the highest operations position in the company, offering long-term stability, broad decision-making authority, and significant influence over how the organization grows and operates. 🎉 Why Join Us You'll run a large, meaningful operation that sparks curiosity in thousands of kids each year - while building scalable systems in a mission-driven organization that values excellence, creativity, and impact.

Role: AV Manager (Autonomous Vehicle Operations Manager) The AV Manager will oversee daily operational activities for the Autonomous Vehicle (AV) Drive Operations Program across designated city sites. This role ensures smooth field operations, compliance with safety standards, quality of service delivery, and team performance. The AV Manager will work closely with local and regional leaders to ensure efficient deployment of AV fleets and consistent driver/operator management. Key Responsibilities Lead, coordinate, and manage AV Driver/Operator teams across assigned locations. Conduct daily shift planning, scheduling, task delegation, and attendance tracking. Ensure compliance with all safety, security, and operational protocols. Train, coach, and mentor new and existing AV operators on operational procedures and program standards. Conduct performance reviews, provide feedback, and manage disciplinary actions when required. Collaborate with cross-functional teams (Operations, Fleet, Safety, Engineering) to ensure vehicle readiness and resolve operational issues. Monitor site productivity metrics and implement improvements to enhance efficiency. Respond to on-ground escalations and operational emergencies promptly. Prepare weekly operational status reports and performance summaries. Coordinate with Fleet & Maintenance teams to ensure optimal vehicle uptime. Qualifications 5+ years of experience in Operations, Transportation, Logistics, Automotive, or related field. Prior experience in a managing or lead role managing teams. Strong understanding of safety protocols and compliance-driven environments. Excellent communication, leadership, and people management skills. Ability to analyze performance metrics and identify process improvement opportunities. Comfortable working in dynamic and fast-paced field settings. Valid driver's license with a clean driving record. Ability to travel between assigned cities as needed. Preferred Skills Experience working with autonomous vehicles, fleet operations, or mobility transportation programs. Knowledge of incident reporting, compliance documentation, and operational audits. Technical aptitude to understand basic AV system operations and diagnostics Work Environment On-site operations environment; may require early mornings, late evenings, weekends, or split shifts based on program schedules. Field-based work involving both indoor and outdoor environments. Significant travel required - approximately 90% of the time across locations.

Job Description: Operations Manager Reports To: Executive Director Position Type: Full-Time, Permanent About Us The World Federation of Direct Selling Associations (WFDSA) is a global trade association with a bold mission: to strengthen our industry's voice on the world stage, foster meaningful international collaboration, and shape policies that drive innovation and growth for our members worldwide. We work with everyone from CEOs to policy leaders and our 50-plus Direct Selling Associations around the world to power a $170 billion industry driven by over 100 million independent entrepreneurs, about 70% of whom are women, to develop and uphold the highest ethical standards for operations, advocate for our industry and support the growth of direct selling in key markets. As part of our small but ambitious team, the Operations Manager will play a central role in shaping how our organization runs and grows. This is an exciting opportunity to work in a collaborative, entrepreneurial environment where every day brings new challenges and the chance to make a tangible difference. The role spans operations, bookkeeping, HR support, executive assistance, and project management, providing a broad view of the organization, direct relationships with senior executives, and daily opportunities to influence its success. We're looking for someone who thrives in a fast-paced, start-up environment and is eager to grow alongside us. Key Responsibilities Operational Support Maintain internal systems, documents, and processes to support efficient day-to-day operations. Assist in vendor management, contract tracking, and procurement activities. Bookkeeping & Finance Maintain accurate financial records, including tracking expenses, processing payments, and managing invoices. Support monthly reconciliations, budget monitoring, and financial reporting. Coordinate with external accountants for audits and year-end reporting. Human Resources Support Assist with employee onboarding, offboarding, and maintaining up-to-date personnel records. Support administration of benefits, leave tracking, and compliance with HR policies. Executive Assistance Provide daily administrative support to the Executive Director. Manage calendars, schedule meetings, coordinate travel, and prepare meeting materials. Draft and format correspondence, presentations, and reports. Other duties as assigned, including event support for our World Congress. Project Management Help plan, coordinate, and track progress on special projects and organizational initiatives. Collaborate with internal and external stakeholders to meet deadlines and deliverables. Microsoft Office Proficiency Use Excel for data tracking, financial analysis, and reporting. Develop and format professional PowerPoint presentations. Create and manage documents, communications, and scheduling via Word and Outlook. Required Qualifications Bachelor's degree in business administration, operations, or a related field. 3-5 years of relevant experience in accounting / budgeting, operations, administration, and project coordination. Proven ability to handle bookkeeping and basic financial functions. Strong skills in Microsoft Office, particularly Excel, PowerPoint, Word, and Outlook. Experience supporting and interacting with senior leadership or executives. Excellent organizational, multitasking, and communication skills. Ability to work independently, handle confidential information, and meet deadlines. Comfortable working in a remote, multicultural, and fast-paced environment. Preferred Qualifications Experience working in a trade association or membership-based organization. Familiarity with global operations or international stakeholder coordination. Exposure to HR functions and best practices in a small to mid-sized organization. Language fluency: please indicate in your cover letter the languages in which you have demonstrated/proven fluency in speaking, writing and reading in a business or professional environment besides English. Additional Information Competitive salary and benefits package. Professional development opportunities. Collaborative team culture with flexibility and respect for work-life balance. Location: Based in Washington, D.C.; remote candidates will be considered. Some travel may be required. How to Apply Please submit your resume and a cover letter outlining your qualifications and interest in the role to the link specified. Only qualified candidates will be contacted. Thank you for your interest.

We are Evenly! Evenly is Orthodontics in-a-box for dentists. Our vision is to become the outsourced Orthodontic solution for every dental office in America and lead the transition to Invisalign Orthodontics for this $250 billion industry. Headquartered in the Washington D.C. Area, Evenly is backed by the world's leading venture capital investors. We are committed to the highest standards of patient care and clinical expertise in each of the dental practices we support. About this job We pride ourselves on our commitment to patient satisfaction, operational excellence, and a supportive, collaborative team environment. As we continue to grow, we are seeking a detail-oriented and proactive Manager of Operations to join our team and work closely with the Chief Operating Officer (COO), Director of Operations, and others across the organization full time (M-F) in the Bethesda, MD corporate office. The Manager of Operations will play a critical role in supporting the business overseeing and implementing key projects across various business functions. This role involves managing multiple projects simultaneously, ensuring they are completed on time, within scope, and aligned with Evenly's business goals. This individual will work closely with cross-functional teams, including clinical, administrative, and operational departments, to implement process improvements, optimize workflows, and contribute to Evenly's growth and success. What you'll be doing Collaborate with the COO and others in the organization to define project scope, goals, deliverables, and timelines. Develop detailed project plans, including schedules, milestones, and resource allocation. Oversee day-to-day project activities, ensuring adherence to timelines, budgets, and quality standards. Proactively identify project risks and implement mitigation strategies to ensure project success. Coordinate with various cross-functional teams (sales, finance, clinical, operations, etc.) to ensure seamless execution of projects. Facilitate regular communication between stakeholders and ensure all team members are aligned with project goals and expectations. Act as the main point of contact for all project-related matters, ensuring clear communication across departments. Identify opportunities for operational efficiencies and process enhancements within the organization Work with the operations team to implement process changes, monitor results, and ensure continuous improvement. Maintain detailed records of project progress, milestones, issues, and resolutions, and prepare regular project status reports for the COO and other stakeholders, highlighting progress, risks, and action items. Oversee project budgets and ensure financial resources are allocated appropriately to ensure projects are completed within budget and on time Conduct post-project reviews to assess performance and identify areas for improvement. What you'll bring: Bachelor's degree in Business Administration, Finance, Project Management, Healthcare Management, or a related field. Minimum of 4 years of operations management experience, ideally in management consulting for a diverse set of clients across multiple industries. Proven track record of managing cross-functional projects and delivering results on time and within budget. Experience working closely with senior executives, particularly in an operational capacity. Strong organizational skills with the ability to manage multiple projects and priorities simultaneously. Excellent communication skills, both written and verbal, with the ability to work with diverse teams and stakeholders. Proficient in Microsoft Office Suite (Excel) and Google Workspace, a plus. Ability to think strategically while maintaining attention to detail in execution. Strong problem-solving skills and the ability to adapt to changing circumstances. Ability to foster a collaborative team environment while maintaining a focus on individual accountability. Why you'll love working here Evenly is an energetic and passionate healthcare company built by the same management team that created Bluemercury, one of the nation's fastest-growing luxury retail chains. Evenly is changing how patients receive Invisalign orthodontic care. We put our dental practices and their patients first, and we love seeing the astonishing results our patients realize when they've completed their treatment. If you are a proactive, organized, and solutions-driven professional with a passion for improving processes and driving operational success, we invite you to apply for this exciting opportunity at Evenly. Together, we can continue to revolutionize the orthodontic industry and provide exceptional care to our patients.

Service Manager - Commercial Operations The Service Manager is responsible for overseeing all day-to-day field operations within the “Scavenger” commercial wastewater services division. This role leads field teams, ensures safe and efficient job execution, monitors productivity and job costs, and supports customer satisfaction. You'll be collaborating closely with dispatch, project coordination, and departmental leadership to ensure smooth workflows and operational success. What you'll be doing: Lead, train, and support Field Supervisors, Technicians, and Apprentices Set expectations for field staff and hold team members accountable to performance and safety standards Oversee daily field scheduling, dispatching, and workload allocation Conduct job site visits to ensure quality workmanship, productivity, and proper safety practices Monitor material usage, labor hours, job costs, and field efficiency Reinforce company safety protocols and assist with incident or claim investigations Support hiring, onboarding, training, and disciplinary actions for field staff Work with the coordination team to ensure proper technician assignment for each job Provide quick-turn estimates for small projects when necessary Ensure all work complies with local codes, regulations, and company standards Resolve customer concerns, complaints, and invoice disputes Participate in after-hours emergency call rotation Maintain strong communication with the Department Manager, Call Center, Project Coordination, and Accounting teams What we need: 5+ years of related field experience in HVAC, Wastewater, MEP, Transportation or Fleet Plumbing, Wastewater or Trade background a plus 5+ years of supervisory or management experience Bachelor's degree in Business Management or related field (preferred) Strong leadership, communication, and organizational skills Ability to manage multiple field priorities and personnel Ability to navigate construction site environments Proficiency with administrative tasks and willingness to learn company software

The Therapy Team leader assists the Director of Therapy Operations in day-to-day operations of a therapy team or discipline. The position requires effective supervisory skills along with good communication skills for interdepartmental relationships, and competency in licensed discipline evaluation, assessment, care planning and treatment. The Therapy Team Leader must delegate and supervise tasks of therapist assistants and technicians; assist with staffing, scheduling, orientation, training and communications to provide adequate coverage for patient treatments; and maintain open and on-going communication with hospital departments to ensure patient, staff, and hospital needs are met. This position typically provides patient care in licensed discipline 80% - 90% of work hours. The Therapy Team Leader helps create an environment and culture that enables the hospital to fulfill its mission by meeting or exceeding its goals, conveying the hospital mission to all staff, holding staff accountable for performance, motivating staff to improve performance, and being responsible for the operation of the department, to include measurement, assessment, and continuous improvement. The Team Leader helps staff improve their clinical skills, and overall performance, through staff development and mentoring.

Grocery Outlet is a rapidly growing, family-oriented retailer dedicated to providing customers with high-quality, deeply discounted products. With commitment to our communities and a strong network of independent operators, we offer a unique business model that empowers entrepreneurs to run their own stores. Our mission is to deliver exceptional value to customers while fostering a culture of independence, integrity, and community impact. Founded in 1946, Grocery Outlet has a rich history of providing exceptional bargains to customers while supporting local entrepreneurs. Over the decades, we have expanded to more than 500 locations across the United States, maintaining our reputation as the leading extreme-value grocery retailer. Our continued growth and success are driven by our commitment to innovation, strong supplier relationships, and our independent operator model, which has helped countless business owners achieve financial and personal success. The Independent Operator Role The Independent Operator (IO) is a hands-on, entrepreneurial role where individuals take ownership of their Grocery Outlet store. This is a unique business opportunity, not a franchise, giving operators the autonomy to run their business while benefiting from the support and resources of an established retail brand. Key Responsibilities: Store Operations: Oversee daily store functions, including inventory management, compliance, and financial oversight to ensure profitability and growth. Leadership & Team Development: Recruit, hire, and train a high-performing team to deliver outstanding customer service and operational excellence. Buying & Merchandising: leveraging Grocery Outlet's unique buying model. Order the variety and quantity of products to meet the unique preferences of your local community. Community Engagement: Support local organizations and causes you are passionate about, aligning with our mission of "Touching lives for the better” Financial & Business Acumen: Manage financial performance, including sales, margins, expenses, and overall profitability. Customer Experience: Create an inviting shopping experience by maintaining a clean, organized, and well-stocked store. Benefits: Operational Autonomy: Run your store the way you think is best for your community, employees, and business. Uncapped Earning Potential: There is no limit to what you can earn; the more your store sells, the higher your commission payment will be. Control Your Schedule: While a full-time commitment is required, you have the flexibility to choose your working hours and manage your own schedule. Corporate Support: Receive training, mentorship, and support from marketing, finance, and business professionals to assist with any questions or issues that arise. Qualifications: Minimum of 4 years' retail store Management or multi-unit restaurant management experience. Entrepreneurial mindset with a passion for retail and customer service. Strong leadership skills and the ability to build and develop a team. Business acumen, including financial and operational management experience. Willingness to relocate and commit to the full training and onboarding process. A drive for success and the ability to work independently while leveraging the support of the Grocery Outlet network. This is not the right opportunity for you if you… Are looking for a passive investment or absentee ownership. Are interested in selling property or real estate to Grocery Outlet. Are expecting Grocery Outlet to build a store in a specific location at your request. If you're ready to take control of your future and own your success, the Grocery Outlet Independent Operator opportunity could be the perfect fit for you! Grocery Outlet Privacy Policy - *************************************************

Job Description: Financial Investigations Unit Manager-Lead Company: Shermen Bank International (In Formation) Reports to: Chief BSA/AML Officer Client Focus: Embassy, Consulate, and Foreign Mission Diplomatic Community About Us We are a specialized Edge Act Corporation, chartered by the Federal Reserve, dedicated to providing premier international banking and financial services. Based in Washington D.C., our primary focus is serving as the trusted financial partner to the diplomatic community, including embassies, consulates, foreign missions, and their affiliated organizations in the United States. We operate in a high-compliance, high-touch environment and are committed to the highest standards of regulatory excellence and client service. Position Summary The Financial Investigations Unit (FIU) Manager-Lead will be responsible for the AML & Sanctions Department's operational functions. The FIU Manager-Lead will manage a team whose activities include client onboarding, periodic reviews, name and payments screening, sanctions reviews, AML transaction monitoring, and fraud detection. This role reports to the Chief BSA/AML Officer/Head of Anti-Financial Crimes. Core Responsibilities This role covers the following responsibilities: Manage the FIU team Supervise and support daily activities including client onboarding-know your customer reviews, periodic and ad hoc reviews, customer risk scoring, name and payments screening, Office of Foreign Assets Control (OFAC) sanctions reviews, AML transaction monitoring and fraud detection Support the team and work on transaction monitoring alerts, fraud alerts, case investigations, and suspicious activity report (SAR) and currency transaction report (CTR) filing, 314(a) and 314(b) Assist in the updating of AML and Sanctions policies and procedures and other documentation Produce metrics reporting for senior management Create escalation reports for senior management Assist in AML and Sanctions training across various groups/departments Assist in the coordination of the BSA/AML & Sanctions Risk Assessment, Red Flags Coverage Assessment, and the Enterprise-Wide Risk Assessment process Coordinate with regulators, auditors, and vendors regarding matters related to AML & Sanctions Support the AML Model Analytics/Technology team in the tuning and testing of the AML & Sanctions Department's models and systems Required Skills & Qualifications We are looking for a versatile candidate who is hands-on and wants to work in a fast-paced, innovative, dynamic, and collaborative environment. Candidates for this role will have the following knowledge and experience: 5-8 years in an AML and Sanctions role with experience in client onboarding-know your customer reviews, periodic and ad hoc reviews, customer risk scoring, name and payment screening, Office of Foreign Assets Control (“OFAC”) sanctions reviews, AML transaction monitoring and fraud detection, case investigations, SAR filing, and CTR filing AML, Sanctions and Anti-Fraud team management experience or ready “to take the next step” AML, Sanctions, and Anti-Fraud subject matter expertise Experience in presenting to and meeting with auditors and regulators Excellent knowledge of U.S. AML, OFAC Sanctions and Anti-Financial Crime regulatory rule framework and requirements Knowledge and experience of the Embassy, Consulate and Mission (“ECM”) business and transaction typologies Creating and/or updating AML and Sanctions policies and procedures Anti-Financial Crime model/platform end-to-end testing and supporting documentation Creating and updating documentation that meets regulatory standards and expectations Working on coverage assessments, BSA/AML & Sanctions risk assessments, and Enterprise-Wide Risk Assessments Producing metrics reporting for senior management Excellent knowledge of Excel, PowerPoint, Visio, etc.

General Manager - Construction / Home Improvement 📍 Manassas, VA (Hybrid - Office & Field) Wage: $130,000-$140,000 base plus bonus opportunities + Company Vehicle Who We Are: At NV Waterproofing & Foundation Repair, we believe that fulfilling work leads to a fulfilling life. Since 1986, we have been committed to redefining our industry through exceptional customer service and innovative solutions. We specialize in waterproofing, foundation, and concrete repair throughout the greater DMV area. Our Purpose: Driven by our mission to redefine the industry by the provision of safe, dry homes powered by world class training, we challenge the status quo and set new standards in our industry. Our purpose is at the heart of everything we do, guided by our values of One Team, Hungry Spirit, Integrity, Respect, and Accountability. Our Culture: Over the past few decades, we have built a solid reputation as a trusted basement waterproofing and foundation repair company due to our commitment to honesty, integrity, and quality service. Not only do we hold an A+ rating with the Better Business Bureau, we have also received the Angie's List Super Service Award multiple years in a row and are a member of the National Association of Remodeling Industry, the Home Builders Association, and more. Career Growth: We believe in fostering talent from within, and we offer fulfilling career paths where you can grow, thrive, and make a meaningful impact. Benefits: We provide a comprehensive benefits package, including Medical, Dental, and Vision insurance; a 401(k) plan, paid time off and holiday pay. Join us in our mission to redefine the industry and create lasting, positive change in the lives of our customers, employees, and community. Job Description: Your Impact Are you a strategic and detail-oriented leader who thrives in dynamic environments? In the role of General Manager, you will oversee all aspects of company operations, including project management, financial performance, staffing, client relations, and strategic planning to deliver exceptional customer experiences and drive consistent revenue growth. You will provide vision, coaching, and support to ensure your teams exceed sales targets while embodying our purpose, mission, and values. Your leadership will directly shape the success of the business, the growth of the company, and the lives of the customers we serve. Job Duties: How You Win Everyday Own the results by leading and developing overall leadership (Marketing, Customer Care, Sales, Production, Finance) to grow their teams, live our values, and deliver results. Own the results by tracking performance, spotting trends, managing the P&L (budgeting, forecasting, and financial reporting) and acting fast to redefine what it means to be a contractor. Drive growth with purpose by partnering with leadership to execute strategies that expand market share and advance our mission. Inspire and engage through clear communication, recognition, and feedback that drives accountability and trust. Build a culture of winning where teams are competitive, collaborative, and fueled by our mission. Stay connected to the field through modeling excellence, sharpening execution, and closing skill gaps to elevate the standard. Align, galvanize, and execute initiatives that drive our purpose, mission, and values. Qualifications: What You Offer Minimum of 5 years of progressive leadership with proven success overseeing the gears of the business. Proven ability to drive revenue growth and customer satisfaction across diverse, competitive markets. Strategic operator with strong organizational and analytical skills to identify trends and act with precision. Proven builder of leaders: skilled at motivating, developing, and holding managers accountable across multiple locations. Influential communicator who can galvanize teams, partner with executives, and inspire action at every level. Pre-employment screening includes, but isn't limited to, motor vehicle record and felony/misdemeanor background check. Why Join NV? We provide the best training, systems, and services in the industry, all within a team-focused, supportive culture. If you're ready to take your career to the next level with a company that truly invests in your success, this is your chance!

General Manager - Lead One of America's Top Retail Destinations Flagship Property | National REIT | Full Relocation Provided Our client, a premier national real estate investment trust (REIT), is seeking a seasoned General Manager to oversee one of the Top 10 largest retail centers in the United States, located in one of the country's most affluent markets. This rare opportunity is available due to a promotion, reflecting the organization's strong internal growth and leadership culture. As the General Manager, you will lead all aspects of property operations, financial performance, tenant relations, guest experience, and team leadership for a nationally recognized retail destination. You will drive strategic initiatives, operational excellence, and long-term asset value while guiding a high-performing on-site team. What We're Looking For 5+ years of General Manager experience overseeing a large retail, mixed-use, or resort/hospitality property 12+ years of total property management experience across commercial, retail, or hospitality portfolios Bachelor's degree required; professional real estate credential (e.g., CPM, RPA) strongly preferred Demonstrated success in leading large teams and managing complex, high-traffic environments Proven track record of operational excellence, financial performance, tenant/guest service, and long-term asset stewardship Stable career progression - minimum 3 years in current role; NO job hoppers What This Role Offers Base compensation: $175K-$200K plus lucrative bonus potential Full relocation assistance Best-in-class, affordable health & wellness benefits for you and your family 401(k) match + employee stock purchase plan Opportunity to lead a flagship, nationally significant property within a top-tier REIT Clear pathways for advancement (role is open due to promotion) If you have deep experience managing large commercial retail or hospitality assets and are ready to lead one of the most iconic retail destinations in the nation, we encourage you to apply.

The General Manager is responsible for maximizing sales, providing an exceptional shopping experience for the customer, and managing the store's visual and operational standards, including the store's shrink %, wage cost and Clienteling. The General Manager is responsible for staffing, training and developing high performance teams. Responsibilities: SALES LEADERSHIP: Creates an outstanding sales and Customer Service environment Strives for sales excellence and results Sets and evaluates weekly, monthly and seasonal goals for staff Works with customers and models excellent customer service and Clienteling skills Maximizes sales through strong floor supervision skills Assesses store morale, monitors and praises positive associate performance, and resolves and documents performance issues promptly Develops Sales Associates to be experts in the selling steps and client building through utilizing the Sales Training Programs and the Client Books STAFFING AND ASSOCIATE DEVELOPMENT: Networks in industry to recruit and hire high quality management and sales-oriented associates Fills all levels of open positions within the store in an urgent and timely manner Ensures adequate staff is available to meet business needs - schedules accordingly Follows company criteria properly hiring, reviewing, coaching and promoting Sales Associates and Assistant Managers Administers company personnel programs including appropriate performance reviews, compensation and employment records Ensure personnel are trained on product knowledge, selling skills and customer service to support the brand experience Documents employee performance in a timely manner Creates enthusiasm and excitement within store to motivate high performance teams OPERATIONAL EXCELLENCE: Protects store payroll by managing wage costs, salaries, and allowable hours Controls company's assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct Strives for 100% accuracy and compliance in cash, inventory, fixtures and property STORE STANDARDS: Execute floor-set and promotional directives; implements visual merchandising Supervises the overall cleanliness and organization of the sales floor and backroom Ensures store appearance and atmosphere supports and reinforces the brand image Understands, supports and complies with all company policies and procedures MERCHANDISING/VISUAL: Ensure execution of effective merchandising strategies and directives Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction Identify and communicate product concerns in a timely manner Communicate inventory needs to support the business goals FASHION/STYLING: Represents the fashion and style of Veronica Beard Knowledge of current fashion trends and styles Appreciation and demonstration of an overall finished fashion look Ensure staff is following Veronica Beard fashion guidelines. Comfortable with being on camera for social media purposes (both stills and video) Able to fluidly discuss product and fashion on camera Requirements: Ideal candidate must possess 3-5 years in the luxury business, strong team leadership, excellent customer service, interpersonal and communication skills required, energetic, outgoing, driven individual with an eye for women's fashion and passion to succeed. Strong visual background, sound organization and operational skills Minimum of 2 years retail Store Management position/experience in women's apparel (or related field) Ability to work flexible schedule including nights and weekends Strong verbal and communication skills Strong observation skills - identifying and assessing customer and employee behavior, reactions, and floor awareness Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures Ability to create a quality working environment that will encourage others to develop and excel Foster a work climate that inspires mutual trust, respect, professionalism and teamwork to achieve goals At Veronica Beard, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from a variety of perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work. Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.

Store Manager (Full-Time) Reports to: Director of Retail As a Mavi Store Manager, you are more than just a retail leader-you are a brand ambassador and business driver. You'll be responsible for delivering an exceptional customer experience, leading a high-performing team, and ensuring operational excellence in-store. This is a full-time position that plays a key role in shaping the success of our retail presence. What Makes a Great Mavi Store Manager? Customer-Obsessed Prioritizes delivering a best-in-class experience Builds meaningful connections with regulars and new customers Team-First Mentality Leads by example, motivates through coaching-not just direction Invests in team development and celebrates team wins Commercially Driven Strong understanding of KPIs, stock flow, and profitability Uses data to drive decisions and maximize daily sales opportunities Detail-Oriented Operator Maintains high standards across VM, stockroom, and shopfloor execution Confident in managing opening/closing, scheduling, and loss prevention Agile & Solutions-Oriented Thrives in fast-paced retail with shifting priorities Takes initiative, stays calm under pressure, and adapts quickly Authentic & Positive Communicator Confident, open communicator who embodies Mavi's friendly and genuine tone Builds trust and loyalty with customers and team alike Passionate About the Brand Wears and loves the product-understands the importance of Fit, Fabric, Foundation Embodies denim lifestyle and represents Mavi proudly in and out of the store Key Responsibilities Lead and inspire a team to deliver exceptional customer experiences and meet sales targets Maximize store profitability through effective scheduling, payroll, and expense management Recruit, onboard, and develop store talent aligned with Mavi's values and standards Ensure operational excellence, including cleanliness, back-of-house organization, and visual standards Drive performance through weekly/monthly business reviews and KPI tracking Bring Mavi's brand story to life on the sales floor through Fit, Fabric, Foundation Manage local marketing activations and build community engagement Liaise with HQ teams including HR, Merchandising, Operations, IT, and Marketing Maintain full access to all store systems; responsible for opening and closing procedures Required Skills & Qualifications Previous retail management experience required, preferably in the fashion or lifestyle retail sector. Proven track record of meeting or exceeding sales targets and KPIs Strong team management, coaching, and talent development skills Excellent communication, interpersonal, and organizational abilities Solid understanding of retail operations including scheduling, payroll, inventory, and visual merchandising Passion for fashion and a genuine interest in denim Flexible availability, including evenings, weekends, and holidays Proficient computer skills including Microsoft Office (Excel, Word, Outlook). Ability to stand for extended periods of time and lift/move objects weighing up to 40 pounds.

MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories. At MANGO, we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 85 countries. Our team is made up of people of 112 nationalities. In our team, we are proactive and dynamic, with communication skills and we are always open to new challenges. We are a young and multicultural team, we love the good vibes we have and we work together to achieve results. We are informed of trends and current events in the retail world. Job Details: For our MANGO store located at Fashion Centre, Pentagon City in Arlington, VA, we are currently recruiting for a FULL TIME STORE MANAGER to join our team! Reporting to the District Manager you will be responsible for the general running of your store. You will ensure that sales targets are exceeded, customer service is at its highest level and the store image is impeccable. You will be responsible for leading and motivating your team and maintaining an atmosphere that is always active and pleasant. Key Responsibilities: To ensure an excellent level of customer service is provided in the store To plan, apply and monitor the required measures in order to reach and exceed sales targets To analyze and review management indicators and costs in order to improve them To ensure and collaborate in the implementation of merchandising standards and optimize selling space in order to obtain maximum profitability To be familiar with the collection, and control and manage the stock to maximize sales To act as a role model and promote effective communication within the team To recruit, train and ensure the seamless integration of the new employees To lead and motivate the team, ensuring the development of staff potential To plan, organize, prioritize and distribute tasks, optimizing resources and minimizing costs To ensure the optimal management of personnel administration duties We are looking for an individual with relevant experience in managing a dynamic store within the fashion retail industry. You should be self-motivated, inspire your team to work well as a team leading by example and deliver outstanding results. You should have a proven ability to maximize profitability. Sales-oriented, organized and tenacious, you are a problem solver, able to work well under pressure and adapt to changes. If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity! Apply now and start a long and successful career within MANGO. What makes us special? As a member of the Mango team, you'll get a 40% discount on all our lines, so that you'll always be wearing the latest! Insurance Benefit: You only pay a % of the value! 401(K) Pension Plan Holidays + Wellness Days Vacation Days Commuter Benefits Bonus and/or Commission paid monthly At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success. Think big! Mango offers you international opportunities in over 115 markets for you to broaden your horizons and grow with us globally. You got it? We like you!

Our values start with our people, join a team that values you!We are the nation's largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.As part of our team, you will experience:Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.GENERAL PURPOSE:Responsible for all aspects of the Stores' operations. Leads the entire operation of the Store to ensure that Company standards and best practices are consistently met. Staffs, trains and develops leadership team to deliver the desired sales and profit results, while maintaining a friendly, easy to shop environment. Recruits, trains and develops Associates. Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and manages expenses through execution of best practices and productivity. ESSENTIAL FUNCTIONS:General Operating Requirements:• Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working. • Analyzes Store reports to evaluate controllable expenses and overall Store performance. • Addresses any variance to Company standards with appropriate action plan, partnering with the District Manager as needed. • Ensures proper scheduling of Associates to meet business objectives. • Accepts special assignments as directed by Leadership. • Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.Organizational Development: • Recruits, hires, trains and develops Assistant Managers, Area Supervisors and non-exempt Associates. • Through selection, training and motivation, strives to reduce Store turnover. Utilizes and promotes all retention tools including incentive programs, recognition opportunities, contests and training. Ensures all required training courses are prioritize and completed in a timely manner. • Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed. • Ensures compliance with Ross personnel policies and procedures. • Manages Associate Relations issues, consulting with the District Manager as needed. • Ensures compliance with all State, Local and Federal regulations.Expense Control: • Leads all expenditures to be within budget. • Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.Maintaining a Safe & Secure Environment: • Maintains adherence to Company safety policies and ensures the safety of Associates and Customers • Ensures all Associates understand and can execute emergency operating procedures.Customer Service: • Treats all Customers, Associates, and other leaders with respect. • Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. • Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision. • Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.Personal and Store Brand: • Leads all Store Associates in, and models, a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times. • Represents and supports the Company brand at all times. • Manages Store to ensure a clean, neat, easy to shop environment. • Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.Merchandise Processing and In-Store Marketing • Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. • Ensures merchandise is presented and organized according to Company merchandising guidelines. • Urgently manages merchandise processing to the sales floor within the expected Company timeframe.Loss Prevention: • Responsible for training Associates on Loss Prevention programs to achieve Store shortage goals. • As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. • Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. • Responsible for leading the annual inventory process including preparation and execution of inventory guidelines. • Monitors mark-out-of-stock policy to ensure proper administration. COMPETENCIES: • Manages Work Processes • Business Acumen • Plans, Aligns & Prioritizes • Builds Talent • Collaborates • Leading by Example • Communicates Effectively • Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: • Five or more years of Store management experience in a retail environment. • Must maintain a high level of Customer service. • Must demonstrate the ability to lead, manage, motivate and communicate positively to Store Associates at all levels. • Ability to train, coach and develop Associates at all levels. • Ability to organize and prioritize tasks necessary to accomplish goals, develop a schedule to complete tasks and execute to achieve results. • Fluency in English. • Must exercise considerable independent judgement and discretion. • Ability to work evenings and weekends. PHYSICAL REQUIREMENTS/ADA:Ability to use all Store equipment, including PDTs, registers and PC as required.Ability to spend up to 100% of working time standing, walking, and moving around the Store.Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.Ability to occasionally push, pull and lift more than 25 lbs.Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.Ability to perform basic mathematical calculations commonly used in retail environments.Certain assignments may require other qualifications and skills. SUPERVISORY RESPONSIBILITIES:Direct supervision of Assistant Store Manager, Area Supervisors and all Retail Associates. DISCLAIMERThis job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

Classification Full-Time A Store Manager (SM) delivers a beautifully merchandised and profitable store in the community you serve. Your focus on the sales floor exceeds our standards from presentation to service. You assess your store from the customer's perspective and communicate your ideas to your regional manager and other supporting partners to improve your store, identifying obstacles and opportunities from the business. As a leader you recognize the strength of the team, provide opportunities for career growth and use the company tools to develop ready talent. You ensure ownership and accountability for the business through respectful communication. In your role you seek and respond to feedback from support partners to improve sales and gain continued efficiencies all with the goal that customer return again and again. What You Do • Ensure consistent, friendly and informed service to customers, first by the example you set, and second by the training you provide to the store team so that they deliver first-class creative customer experience. • Ensure the achievement of sales goals, profitability and delivery of operational excellence to maximize efficiency and minimize loss through timely execution of all processes. • Ensure a vibrant and creative look and feel to the store through execution of Visual Merchandising & Replenishment standards, maintaining a neat, tidy, shoppable and inviting presentation ensuring the associates do the same. • Build your team through engagement, motivation and coaching; assess performance proactively and timely. • Ensure the efficient execution of store operations with timely management of receiving and other day-to-day processes. • Identify obstacles and opportunities for the business, communicating and working through store/market/regional partners for the betterment of the company. • Develop the store team based on their individual strengths and through engagement, coaching and feedback. • Assess the store from the customer's perspective and use insight to seek and influence improvement with the market leaders and regional manager. • Communicate with your store team respectfully and with urgency on key issues and messages. • Ensure compliance to company standards as it pertains to safety, customer experience and all store operations. • Actively recruit, interview and hire employees that are knowledgeable and will provide an optimal shopping experience for our customers, partnering with nearby stores for support when appropriate. • Use the store roster to schedule appropriately, optimizing process efficiency and store payroll. • Understand issues of shrink and expenses, holding the store team accountable to do the same. Knowledge & Experience • Demonstrate passion for customer service and knowledge and/or a desire to learn about our brand/products. • Experience in leading, managing and developing employees at all levels. • Experience managing payroll and scheduling effectively. • Experience driving positive key financial results. • Ability to organize, plan and prioritize workload. • Manage your own time efficiently and effectively. • Able to delegate and to work through others well. • Communicate clearly and comfortably across all levels of the business. • Build collaborative working relationships at all levels. • Deliver honest and constructive feedback, holding team members accountable when necessary. • Required to work a flexible schedule to meet the needs of the business, which will require night and weekend shifts. • One to two years of supervisory experience required; two plus years retail experience preferred. Expected Behaviors • Prioritize customer experience above all else. • Run an excellent store with the ability to balance the needs of delivering a creative experience, and a profitable result. • Grow knowledge of industry and market and has an eye for current trends, color, inspiration and creativity. • Drive results. • Provide feedback, coaching and development. • Exhibit genuine passion to deliver a unique and creative experience through our people. • Listen to others. • Can empathize with and understand people acting through kindness and respect. • Demonstrate collaboration. • Address issues proactively. • Make good decisions and engage in solution-based problem solving. • Is comfortable with ambiguity. • Show adaptability and work with a sense of urgency all the time. • Maintain positivity. • Remain discreet and unbiased. • When on the selling floor, your role is to deliver first-in-class customer service as well as supervising and overseeing overall store presentation, which may include prolonged standing and some physical activity. Full Job Description: *********************************************************

Ashley is the leader in the Home Furnishing retail industry with over 1000 retail locations worldwide! Our General Sales Managers are responsible for building a successful sales team and ensuring an exceptional in-store experience for every guest that results in increased store sales, profitability, and customer loyalty. The General Sales Manager is responsible for developing and leading a team of retail professionals in the implementation of the company's sales approach, meeting and exceeding key performance indicators, and ensure that company policies and operating procedures are being meet. Unlock a $10,000 sign-on bonus! Are you an experienced, high-performing sales professional with a background in furniture retail? We want YOU to join our dynamic team! Essential Duties and Responsibilities: Maintains a store environment that reflects company brand and corporate operating procedures. Hires, trains, and retains the highest quality team members who exhibit energy and enthusiasm Coaches using the company's selling skills model with the passion to drive real action Uses metrics to coach the proper behaviors needed to be a world-class selling organization Utilizes company resources to keep associates up to date on product knowledge, selling skills and operational efficiencies. Leads all store activities with the highest ethical standards and demands the same from their teams Ensures associates are provided with the necessary tools to perform job responsibilities. Improve all store associate's product-knowledge, effectiveness, and efficiency through weekly meetings with an emphasis on total customer satisfaction. Coach and counsel team based on results Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. Ensure appropriate merchandise displays and signage. Continually evaluate and react to performance issues and actively recruit management and sales associates. Complies with security and confidentiality regarding company policies. Complies with company safety standards Job Qualifications Position Requirements: 5+ years General Sales Management, preferably in a commissioned sales or big box retail environment A bachelor's degree in business, marketing or related areas is preferable. Prior experience successfully managing a team of 25 or more associates is required. Proven track record of meeting financial objectives Ability to execute plans and strategies. Ability to positively lead, mentor and drive a successful sales team Experience in a commissioned sales environment preferred. Proven track record of customer service excellence Goal oriented - Energetically focuses efforts on meeting goals, mission, or objective. Excellent communication and listening skills Strong attention to detail Effectively work on multiple projects simultaneously