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The differences between senior proposal managers and call center managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a senior proposal manager has an average salary of $91,999, which is higher than the $37,614 average annual salary of a call center manager.
The top three skills for a senior proposal manager include RFP, proposal management and subject matter experts. The most important skills for a call center manager are strong customer service, customer satisfaction, and call center management.
| Senior Proposal Manager | Call Center Manager | |
| Yearly salary | $91,999 | $37,614 |
| Hourly rate | $44.23 | $18.08 |
| Growth rate | 6% | 6% |
| Number of jobs | 77,230 | 123,791 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 73% | Bachelor's Degree, 60% |
| Average age | 47 | 47 |
| Years of experience | - | - |
A senior proposal manager is responsible for leading and delivering winning proposals on behalf of the company. You will develop proposals for clients and ensure adherence to proposal procedures, timelines, and policies to ensure that it's responsive, compliant, technically, and financially sound. As a senior proposal manager, it is your duty to develop strong relationships with new clients and partners and formalize agreements with the company's partners. Other duties include writing compliance matrices and layout protocols, leading the proposal team in reviewing and directing follow-up revisions, and conducting staff training.
Call center managers specialize in overseeing call center operations and agents' performances, ensuring that customers are satisfied. Aside from this, they are mostly involved in hiring and training new agents, shaping them into productive workforce members. As managers, they must lead by setting targets, encouraging agents, and devising strategies to meet them, even providing support when issues are difficult to resolve. Furthermore, call center managers must implement and adhere to all policies and regulations of the company.
Senior proposal managers and call center managers have different pay scales, as shown below.
| Senior Proposal Manager | Call Center Manager | |
| Average salary | $91,999 | $37,614 |
| Salary range | Between $61,000 And $137,000 | Between $23,000 And $60,000 |
| Highest paying City | - | Baltimore, MD |
| Highest paying state | - | Maryland |
| Best paying company | - | Scantron |
| Best paying industry | - | Technology |
There are a few differences between a senior proposal manager and a call center manager in terms of educational background:
| Senior Proposal Manager | Call Center Manager | |
| Most common degree | Bachelor's Degree, 73% | Bachelor's Degree, 60% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between senior proposal managers' and call center managers' demographics:
| Senior Proposal Manager | Call Center Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 55.6% Female, 44.4% | Male, 52.6% Female, 47.4% |
| Race ratio | Black or African American, 7.8% Unknown, 4.7% Hispanic or Latino, 13.1% Asian, 8.0% White, 65.7% American Indian and Alaska Native, 0.7% | Black or African American, 7.7% Unknown, 4.7% Hispanic or Latino, 13.0% Asian, 7.5% White, 66.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 10% | 10% |