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The differences between senior representatives and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior representative and an associate customer service representative. Additionally, a senior representative has an average salary of $56,621, which is higher than the $35,215 average annual salary of an associate customer service representative.
The top three skills for a senior representative include excellent negotiation, patients and data entry. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.
| Senior Representative | Associate Customer Service Representative | |
| Yearly salary | $56,621 | $35,215 |
| Hourly rate | $27.22 | $16.93 |
| Growth rate | -4% | -4% |
| Number of jobs | 107,601 | 199,751 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A senior representative is responsible for providing the best customer services for the clients, handling their inquiries and concerns timely and efficiently. Senior representatives are usually also tasked with training new customer service staff, sharing best practices, as well as strategic procedures to maximize productivity and maintain high-quality operations. They assist the management with sales techniques, selling new services and products to the customers by demonstrating features and special offers. A senior representative process orders and payments, as well as replacing items and initiating refunds.
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
Senior representatives and associate customer service representatives have different pay scales, as shown below.
| Senior Representative | Associate Customer Service Representative | |
| Average salary | $56,621 | $35,215 |
| Salary range | Between $30,000 And $105,000 | Between $26,000 And $46,000 |
| Highest paying City | Washington, DC | Washington, DC |
| Highest paying state | New Jersey | Massachusetts |
| Best paying company | Brookfield Properties | Deutsche Bank |
| Best paying industry | - | Finance |
There are a few differences between a senior representative and an associate customer service representative in terms of educational background:
| Senior Representative | Associate Customer Service Representative | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between senior representatives' and associate customer service representatives' demographics:
| Senior Representative | Associate Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 45.9% Female, 54.1% | Male, 35.1% Female, 64.9% |
| Race ratio | Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 20.1% Asian, 6.9% White, 55.5% American Indian and Alaska Native, 0.7% | Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |