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The differences between senior representatives and customer relations representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior representative and a customer relations representative. Additionally, a senior representative has an average salary of $56,621, which is higher than the $38,632 average annual salary of a customer relations representative.
The top three skills for a senior representative include excellent negotiation, patients and data entry. The most important skills for a customer relations representative are customer relations, customer complaints, and team-oriented environment.
| Senior Representative | Customer Relations Representative | |
| Yearly salary | $56,621 | $38,632 |
| Hourly rate | $27.22 | $18.57 |
| Growth rate | -4% | -4% |
| Number of jobs | 107,601 | 235,295 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A senior representative is responsible for providing the best customer services for the clients, handling their inquiries and concerns timely and efficiently. Senior representatives are usually also tasked with training new customer service staff, sharing best practices, as well as strategic procedures to maximize productivity and maintain high-quality operations. They assist the management with sales techniques, selling new services and products to the customers by demonstrating features and special offers. A senior representative process orders and payments, as well as replacing items and initiating refunds.
A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.
Senior representatives and customer relations representatives have different pay scales, as shown below.
| Senior Representative | Customer Relations Representative | |
| Average salary | $56,621 | $38,632 |
| Salary range | Between $30,000 And $105,000 | Between $29,000 And $50,000 |
| Highest paying City | Washington, DC | New York, NY |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | Brookfield Properties | Cook Children's Medical Center |
| Best paying industry | - | Finance |
There are a few differences between a senior representative and a customer relations representative in terms of educational background:
| Senior Representative | Customer Relations Representative | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between senior representatives' and customer relations representatives' demographics:
| Senior Representative | Customer Relations Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 45.9% Female, 54.1% | Male, 29.8% Female, 70.2% |
| Race ratio | Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 20.1% Asian, 6.9% White, 55.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |