Senior representative vs provider services representative

The differences between senior representatives and provider services representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior representative and a provider services representative. Additionally, a senior representative has an average salary of $56,621, which is higher than the $33,858 average annual salary of a provider services representative.

The top three skills for a senior representative include excellent negotiation, patients and data entry. The most important skills for a provider services representative are customer service, data entry, and patients.

Senior representative vs provider services representative overview

	Senior Representative	Provider Services Representative
Yearly salary	$56,621	$33,858
Hourly rate	$27.22	$16.28
Growth rate	-4%	-4%
Number of jobs	107,601	252,118
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 41%
Average age	40	40
Years of experience	12	12

What does a senior representative do?

A senior representative is responsible for providing the best customer services for the clients, handling their inquiries and concerns timely and efficiently. Senior representatives are usually also tasked with training new customer service staff, sharing best practices, as well as strategic procedures to maximize productivity and maintain high-quality operations. They assist the management with sales techniques, selling new services and products to the customers by demonstrating features and special offers. A senior representative process orders and payments, as well as replacing items and initiating refunds.

What does a provider services representative do?

A provider services representative is responsible for supporting, developing, and maintaining service relationships with involved participants, including providers, physicians, and administrators. Your duties typically include responding to direct and electronic questions from clients about rates, policies, referrals, and eligibility, handling telephone calls for the provider and member inquiries, and resolving complaints by the member and member representative. In addition, you will be assisting in collecting supporting data and documentation about the member's care. You are also expected to conduct research to be able to provide a well-informed answer to members' inquiries.

Senior representative vs provider services representative salary

Senior representatives and provider services representatives have different pay scales, as shown below.

	Senior Representative	Provider Services Representative
Average salary	$56,621	$33,858
Salary range	Between $30,000 And $105,000	Between $24,000 And $46,000
Highest paying City	Washington, DC	New York, NY
Highest paying state	New Jersey	New York
Best paying company	Brookfield Properties	Oracle
Best paying industry	-	Health Care

Differences between senior representative and provider services representative education

There are a few differences between a senior representative and a provider services representative in terms of educational background:

	Senior Representative	Provider Services Representative
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 41%
Most common major	Business	Business
Most common college	-	-

Senior representative vs provider services representative demographics

Here are the differences between senior representatives' and provider services representatives' demographics:

	Senior Representative	Provider Services Representative
Average age	40	40
Gender ratio	Male, 45.9% Female, 54.1%	Male, 22.2% Female, 77.8%
Race ratio	Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 20.1% Asian, 6.9% White, 55.5% American Indian and Alaska Native, 0.7%	Black or African American, 11.5% Unknown, 5.1% Hispanic or Latino, 20.4% Asian, 6.4% White, 55.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between senior representative and provider services representative duties and responsibilities

Senior representative example responsibilities.

Utilize creative PowerPoint presentations that motivate student prospects to attain educational goals.
Conduct in-services on managing patients with chemotherapy-induce anemia to nursing staff at inpatient and outpatient facilities, providing treatment algorithms.
Coach and provide QA improvement.
Create in-store display windows and arrange furniture.
Work with Wal-Greens during CCR project as TL1.
Answer distributors' inquiries and promote company's products and sales events.

Provider services representative example responsibilities.

Coach, evaluate and performance manage MSRs to ensure timely and accurate service to clients.
Achieve excellent customer satisfaction ratings as documented by CIGNA surveys.
Proof reading contracts in order to adjust claims according to proper DRG, ICD-9, and CPT codes.
Complete the surgery schedule and ensure all patients are aware of their financial responsibility prior to the surgery date.
Help providers with all information about CPT codes such as authorizations, restrictions, fee schedules, and correct diagnosis codes.
Register patients for surgery in computer system.

Senior representative vs provider services representative skills

Common senior representative skills

Excellent Negotiation, 10%
Patients, 9%
Data Entry, 7%
Financial Services, 7%
Technical Assistance, 5%
PowerPoint, 5%

Common provider services representative skills

Customer Service, 24%
Data Entry, 6%
Patients, 5%
Medicaid, 5%
Health Insurance, 4%
Appeals, 3%

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Senior Representative
Senior Representative vs Provider Services Representative

Updated January 8, 2025

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