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The differences between senior representatives and service center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior representative and a service center representative. Additionally, a senior representative has an average salary of $56,621, which is higher than the $33,420 average annual salary of a service center representative.
The top three skills for a senior representative include excellent negotiation, patients and data entry. The most important skills for a service center representative are patients, HR, and customer calls.
| Senior Representative | Service Center Representative | |
| Yearly salary | $56,621 | $33,420 |
| Hourly rate | $27.22 | $16.07 |
| Growth rate | -4% | -4% |
| Number of jobs | 107,601 | 196,101 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 56% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A senior representative is responsible for providing the best customer services for the clients, handling their inquiries and concerns timely and efficiently. Senior representatives are usually also tasked with training new customer service staff, sharing best practices, as well as strategic procedures to maximize productivity and maintain high-quality operations. They assist the management with sales techniques, selling new services and products to the customers by demonstrating features and special offers. A senior representative process orders and payments, as well as replacing items and initiating refunds.
A service center representative is responsible for providing the highest customer satisfaction by responding to the customers' inquiries and concerns and resolving complaints. Service center representatives may also sell products and services to the customers according to their needs and specifications. They also handle orders and payments, process replacements, and issue refunds as necessary. A service center representative must have excellent communication and organizational skills, especially in utilizing various computer applications to log customer information and create resolution reports for reference.
Senior representatives and service center representatives have different pay scales, as shown below.
| Senior Representative | Service Center Representative | |
| Average salary | $56,621 | $33,420 |
| Salary range | Between $30,000 And $105,000 | Between $26,000 And $41,000 |
| Highest paying City | Washington, DC | Alameda, CA |
| Highest paying state | New Jersey | California |
| Best paying company | Brookfield Properties | Cisco |
| Best paying industry | - | Insurance |
There are a few differences between a senior representative and a service center representative in terms of educational background:
| Senior Representative | Service Center Representative | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 56% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between senior representatives' and service center representatives' demographics:
| Senior Representative | Service Center Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 45.9% Female, 54.1% | Male, 30.6% Female, 69.4% |
| Race ratio | Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 20.1% Asian, 6.9% White, 55.5% American Indian and Alaska Native, 0.7% | Black or African American, 10.8% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 6.5% White, 56.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |