Senior service representative vs service representative

The differences between senior service representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior service representative and a service representative. Additionally, a senior service representative has an average salary of $48,942, which is higher than the $33,692 average annual salary of a service representative.

The top three skills for a senior service representative include veterans, patients and bank products. The most important skills for a service representative are customer service, client service, and patients.

Senior service representative vs service representative overview

	Senior Service Representative	Service Representative
Yearly salary	$48,942	$33,692
Hourly rate	$23.53	$16.20
Growth rate	-4%	-4%
Number of jobs	137,943	210,671
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	12	12

What does a senior service representative do?

A senior service representative works to ensure that clients receive optimal services, helping companies build positive client relationships in the process. Their responsibilities usually revolve around answering client inquiries, troubleshooting problems, arranging payment plans and other services, and handling issues and concerns, resolving them promptly and efficiently. There are also instances where they reach out to clients through calls and correspondence to offer products and services, conduct market research and analyses, and generate leads. Moreover, a senior service representative usually oversees the performance of junior representatives, leading them to reach goals while implementing company policies.

What does a service representative do?

Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.

Senior service representative vs service representative salary

Senior service representatives and service representatives have different pay scales, as shown below.

	Senior Service Representative	Service Representative
Average salary	$48,942	$33,692
Salary range	Between $34,000 And $69,000	Between $24,000 And $45,000
Highest paying City	Washington, DC	New York, NY
Highest paying state	New York	New York
Best paying company	BMO Capital Markets	Northern Trust
Best paying industry	Finance	Government

Differences between senior service representative and service representative education

There are a few differences between a senior service representative and a service representative in terms of educational background:

	Senior Service Representative	Service Representative
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Senior service representative vs service representative demographics

Here are the differences between senior service representatives' and service representatives' demographics:

	Senior Service Representative	Service Representative
Average age	40	40
Gender ratio	Male, 42.2% Female, 57.8%	Male, 39.6% Female, 60.4%
Race ratio	Black or African American, 10.9% Unknown, 5.2% Hispanic or Latino, 19.0% Asian, 6.5% White, 57.7% American Indian and Alaska Native, 0.7%	Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between senior service representative and service representative duties and responsibilities

Senior service representative example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Handle all cross ship customer request RMA.
Process all incoming RMA requests in a timely manner and track to closure.
Process after hours pharmacy overrides for Medicaid recipients.
Determine eligibility for clients in the community for in-home and consumer direct service programs by reviewing Medicaid and Medicare guidelines.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.

Service representative example responsibilities.

Utilize QuickBooks to manage patient's payment for hearing aids and various equipment.
Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Involve great interpersonal skills and upselling.
Provide excellent customer service via ZenDesk e-mail platform.
Counsele individuals who are applying for or receiving TANF.

Senior service representative vs service representative skills

Common senior service representative skills

Veterans, 16%
Patients, 12%
Bank Products, 9%
Problem Resolution, 4%
Medicaid, 4%
Customer Issues, 4%

Common service representative skills

Customer Service, 9%
Client Service, 8%
Patients, 7%
PET, 5%
Front Desk, 5%
Veterans, 5%

Senior Service Representative vs. similar jobs

Senior Service Representative related careers

Senior Service Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Senior Service Representative
Senior Service Representative vs Service Representative

Updated January 8, 2025

Browse office and administrative jobs